Mood Media MBOX User manual

Mood Media North America, Mood Media logo, MBOX and the MBOX logo are registered trademarks of Mood Media North America. All
other trademarks are the properties of their respective owners. © 2012 by Mood Media North America
Reproduction in whole or in part without written permission is prohibited. All rights reserved.
MBOX PRODUCT MANUAL
FIRMWARE: 20120305
MANUAL: 3.0.0
REV: 20120411
Mood Media North America
Phone: [phone]
http://www.us.moodmedia.com

2
CHAPTER 1. GETTING STARTED ...............................................................................4
Using This Guide...............................................................................................4
Understanding the Basics .................................................................................4
Cables and Accessories....................................................................................4
Power Connection.............................................................................................4
Determining Your Service Connection ..............................................................5
Administration Menu..........................................................................................5
Getting to Know the MBOX Menu..................................................................5
How to Enter Letters and Digits.....................................................................5
CHAPTER 2. CONNECTING THE SERVICE ...................................................................7
Installing on a Dialup Connection......................................................................7
Phone Line.....................................................................................................7
Phone Jack Connection.................................................................................7
Installing on an Ethernet Connection.................................................................8
Ethernet Cable...............................................................................................8
Ethernet Connection......................................................................................8
Dynamic or Static IP Addressing ...................................................................8
Setting Up a DHCP Network..........................................................................8
Setting Up a Static IP Address.......................................................................8
Applying Static Network Settings...................................................................8
Web Content Filters.......................................................................................9
Amount of Traffic to Expect............................................................................9
Advanced Network Configuration......................................................................9
Setting Download Rate Limits........................................................................9
Setting Up an HTTP Proxy ............................................................................9
To Apply an HTTP Proxy...............................................................................9
Testing New Proxy Settings.........................................................................10
Powering Up for the First Time........................................................................10
Testing Audio Output.......................................................................................10
Testing the Mood Media Service Connection..................................................10
CHAPTER 3. SETTING UP YOUR AUDIO ...................................................................12
Connecting Audio Outputs ..............................................................................12
Adjusting Volume Levels.................................................................................12
Using the MBOX as a Music Pass-Through Device........................................13
Using an External Music Source..................................................................13
Using the MBOX as a Music Source............................................................13
Adjusting Volumes for Music Pass-Through................................................13
CHAPTER 4. TROUBLESHOOTING............................................................................15
Testing Audio Output.......................................................................................15
Debugging an Analog Phone Line...................................................................15
Debugging a Network Connection...................................................................16

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CHAPTER 5. WARRANTY AND SPECIFICATIONS........................................................17
Limited Warranty.............................................................................................17
What Is Covered?........................................................................................17
What Is Not Covered? .................................................................................17
What Will Mood Media Do? .........................................................................17
Return Procedure ........................................................................................17
Restrictions..................................................................................................18
Non-warranty Replacement.........................................................................18
Notice and Change......................................................................................18
Compliance Information: FCC Part 15 Regulations........................................18
Industry Canada..............................................................................................18
Canadian Equipment Limitations.....................................................................19
Safety Information...........................................................................................20
Warning, Cautions, and Notes.....................................................................20
Precautions..................................................................................................20
CHAPTER 6: UPDATING CONNECTION SETTINGS......................................................22
Changing Dialup ISP Information....................................................................22
Changing the ISP Telephone Numbers.......................................................22
Changing ISP Username and Password .....................................................22
Testing New ISP Settings............................................................................23
Changing the Default DNS IP..........................................................................23
Changing the Default DNS IP......................................................................23
Testing New DNS IP Settings......................................................................23
FIGURE 3: MAIN MENU ..........................................................................................24
FIGURE 4: ADMIN MENU ........................................................................................25
APPENDIX A: MBOX DIAGNOSTIC GLOSSARY ........................................................26
APPENDIX B: SETTINGS AND REBOOT REQUIREMENTS ............................................30
APPENDIX C: ADVANCED NETWORK DIAGNOSTICS..................................................31
Network Configuration Required by the MBOX...............................................31
Document the Network Configuration of the MBOX........................................31
Test the MBOX................................................................................................33
Network Diagnosis Using a PC .......................................................................34
Common Problems..........................................................................................35
Engaging Mood Media to Aid in Network Diagnosis........................................36

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Chapter 1. Getting Started
Welcome! Thank you for purchasing
the Mood Media MBOX. Before
operating the player, please read this
manual thoroughly and retain it for
future reference.
Using This Guide
Instructions in this guide describe
installation, configuration,
troubleshooting, specifications, and
compliance information for your MBOX.
The icons used in this manual are
described below:
Icon
Meaning
Warnings: Advise readers of
something that could cause
them physical harm.
Cautions: Caution readers
against anything that may
damage equipment.
Notes: Point out something of
special interest or importance
to the reader. Failure to read
the note will not result in
physical harm to the reader,
equipment, or data.
Courier font represents messages
shown on the LCD display of your
MBOX. Words in italics represent
actions you should take.
Understanding the Basics
Your Mood Media MBOX is a hardware
and service paired offering. The
hardware consists of an MBOX player
that should be installed at the on-
premises location. The service is an
Internet-based music and scheduling
delivery system.
Install your MBOX with access to either
a telephone line or an Ethernet
connection so that it can access the
Internet-based content updates of the
service offering. The MBOX supports
both dialup and Ethernet-based Internet
access.
Once installed, the MBOX will dial up or
connect via the Ethernet at a specified
time or interval to receive programming
instructions, return play information, and
retrieve new audio content (if
necessary). In general, connection times
take less than 1 minute, but can be
longer than an hour, depending on the
connection type and amount of audio
content to be updated.
Cables and Accessories
Included with the MBOX are the
following cables and accessories:
- RCA audio cable.
- 110v USA power cable.
- 12 volt power supply unit
If ordered for Ethernet use, you will also
receive: Ethernet cable.
If ordered for modem use you will also
receive: Telephone cord (26awg
minimum) and a Telephone line splitter.
The contents of the shipment may differ
depending on your country and products
purchased.
Power Connection
Power should not be applied to the
player until after you have completed
the service connection in “Chapter 2.
Connecting the Service” on page 7.
Mood Media recommends that the
MBOX be plugged into a power-
conditioned outlet, preferably connected
to an uninterruptible power supply
(UPS) unit.
The MBOX is a 24/7/365 device and has
no external power switch. Once it is
plugged in, it should be left plugged in at
all times to ensure continuous operation.

5
Determining Your Service
Connection
The MBOX will connect to the Mood
Media Internet service via a dialup
Internet connection to a local Internet
Service Provider or via Ethernet through
a broadband Internet connection.
If your location will be using a dialup
connection, go to “Installing on a Dialup
Connection” on page 7.
If your location will be using an Ethernet
connection, go to “Installing on an
Ethernet Connection” on page 8.
Administration Menu
The MBOX comes equipped with a built-
in administration menu system which
can be used to change configuration
values set on the player. There are
three levels of the Administration Menu.
See “Figure 3: Main Menu”on page 24
and “Figure 4: Admin Menu”on page 25
for detailed menu navigation.
Main Menu: This portion of the menu
does not require a password to access.
From this menu, you will be able to reset
the player, perform a force download,
turn the internal speaker on and off,
view settings, and log into the Admin
Menu.
Admin Menu: In this section, you will be
able to modify values such as volume
levels, call settings, and network
settings.
Advanced Menu: In this section, you
will be able to make more advanced
configuration changes. Mood Media
does not recommend making any
modifications in this section unless
instructed to do so by your authorized
reseller or a Mood Media representative.
The Admin and Advanced Menus are
password protected. If needed, the
passwords can be obtained by calling
Customer Service at 877-696-7323.
Getting to Know the MBOX
Menu
The menu navigation system allows you
to change configuration values locally
on the MBOX; often it is easier to use
the Client Online Account (COA) web
tool.
To navigate through the menus, use the
Up, Down, Left, and Right buttons. The
center button is OK or Enter.
Examples:
save changes:Menu entries ending
with a colon are actions. Pressing the
OK button two times will perform the
action listed.
ISP Phone 1= Menu entries ending
with an equal sign are text entry
sections. Pressing the Right button will
take you to text entry mode.
ISP Phone 1? Menu entries ending
with a question mark indicate text entry
mode.
Monitor > Menu entries ending with
an arrow have a sub-menu. Pressing
OK or the Right button will take you to
the sub-menu.
How to Enter Letters and Digits
Letters, numbers, and other characters
can be entered into the MBOX using the
directional buttons. When you arrive at a
section of the menu ending with an
equal sign, press the Right button to
enter text entry mode.
Text entry mode is denoted by a
question mark after the menu entry.
Once you have entered text entry mode,
press the Up and Down buttons to arrive
at the desired character. Once you
arrive at the desired character, press the

6
Right button to confirm the first
character and move on to the next
character.
If you need to change a value, enter text
entry mode and press the Left button to
delete the character(s) to the left of the
cursor, then use the Up and Right
buttons to enter the new value.
When the entire value has been
entered, press the OK button to exit text
entry mode.
Note: You may press the Left
button at any time while in text entry
mode to revert to the original value.
Note: After entering the desired
value, you must "save changes" when
prompted by pressing the OK button
twice in order to save the current value
to memory. If you do not save changes,
the MBOX will revert to the original
values the next time the player is reset.

7
Chapter 2. Connecting the Service
Figure 1:Back Panel Service Connections
Installing on a Dialup
Connection
Your MBOX automatically connects to
Mood Media’s media servers every night
to download playback schedules and
audio files. For this reason, your Mood
Media service connection must be
established and verified to complete the
installation.
Each player shipped to a location in
North America is pre-configured with up
to three ISP telephone numbers that will
only work at the location indicated on
the packing slip. A fourth toll-free
number is programmed into the player
to ensure connectivity even when there
are no local numbers.
If your MBOX will be connecting to the
Mood Media service via dialup Internet
connections, please follow the
instructions in this section. An MBOX
can be moved to an Ethernet connection
at any time in the future, should your
location acquire broadband connectivity.
If you are using your own dialup ISP,
see “Changing Dialup ISP Information”
on page 22 for setup instructions.
Phone Line
The MBOX has an embedded modem
and requires a standard analog phone
line. Many telephone providers refer to
this as a basic business line (BBL) or
plain old telephone service (POTS). We
do not recommend using the telephone
port of a fax machine as some fax
machines interfere with an Internet
dialup connection. Do not connect the
MBOX to a digital phone port on a digital
PBX phone system. Doing so may
permanently damage your MBOXs
modem and will void the warranty. (For
more on the warranty, see “Limited
Warranty” on page 17.) Connections to
a simulated analog line from a digital
PBX will result in slower download
speeds.
Phone Jack Connection
If the phone jack is located within 25
feet of the MBOX, you can use the
phone cord that is supplied with the
MBOX.
Plug one end of the phone cord into the
grey telephone jack on the back of
the MBOX (see “Figure 1: Back Panel
Service Connections” above). Plug the
other end into the analog phone jack.
If two lines need to share the same
phone jack:
Unplug the existing phone cord from the
wall jack. Insert the included line splitter
into the wall jack. Plug the existing
phone cord and MBOX phone cord into
the splitter.
Once the phone line is installed, go to
“Powering Up for the First Time” on
page 10 to complete the service
connection.

8
Installing on an Ethernet
Connection
If your MBOX will connect to the Mood
Media services via the Ethernet, follow
the instructions in this section.
The MBOX can use static or dynamic
Internet Protocol (IP) addressing
schemes. (See “Dynamic or Static IP
Addressing” on page 8 for more
information.) The MBOX is set up for
plug-and-play operation on a network
with Dynamic Host Control Protocol
(DHCP) servers. Such servers are
standard on many broadband network
routers from companies such as
Linksys, Netgear, and D-Link.
Ethernet Cable
An Ethernet cable may or may not have
been provided in your MBOX kit
depending on how your product was
ordered. Any category 5 or greater
Ethernet patch cable will work with the
MBOX. Ethernet patch cables are
available in a variety of lengths from
local hardware and computer specialty
stores.
Ethernet Connection
Plug in the straight-through Ethernet
patch cable into the blue Ethernet jack
on the back of the MBOX (see
“Figure 1: Back Panel Service
Connections” on page 7). Connect the
other end to an available Ethernet jack
on your router or hub.
The MBOX retrieves updates and audio
files by using HTTP over port 80. All
audio file URLs are encrypted.
Dynamic or Static IP
Addressing
If your network offers dynamic IP
addressing via a DHCP server, no more
configuration is required. The DHCP
setup is recommended by Mood Media
as the preferred network configuration.
Setting Up a DHCP Network
On a DHCP network, the domain name
server (DNS) should be automatically
set as part of the address assignment
exchange. If the DHCP network does
not hand out a DNS IP address,
206.173.28.10 will be used as a default.
If this default DNS is not suitable, you
may switch to another DNS in the Setup
menu of your MBOX. (See “Changing
the Default DNS IP”on page 23.)
The MBOX is 'plug-and-play' ready for a
DHCP network. The local DHCP server
will assign the proper IP address,
network address, subnet mask and
gateway to the MBOX.
To set up for a DHCP network
Once the Ethernet cable is connected to
your router or hub, go to “Powering Up
for the First Time” on page 10 to
complete the service connection.
Setting Up a Static IP Address
If your network is set up for Static
addressing, you should first obtain the
following information from your network
administrator: Static IP address, Subnet
Mask, and Gateway.
Applying Static Network
Settings
Power on the MBOX. See “Powering Up
for the First Time” on page 10.
Navigate to Network Config in the
Admin Menu as described in “Figure
4: Admin Menu” on page 25.
Press the Right button to DHCP
Press the OK button
Press the Right button to change
enabled to disabled
Press the Down button to IP Address
Enter in the Static IP Address (e.g.
192.168.0.100)

9
Press the Down button to Subnet
Mask
Enter the Subnet Mask (e.g.
255.255.255.0)
Press the Down button to Gateway
Enter the Gateway (e.g. 192.168.0.1)
Press Down button until you see Save
Changes and press OK twice
Note: Failing to save changes
will result in lost settings!
Note: Network changes to the
MBOX do not take effect until the MBOX
is rebooted. You may reboot using the
reboot option in the main menu.
Web Content Filters
If your network is using content filtering
software from companies such as
Network Appliance or WebSense, it
must be configured to allow for the
retrieval of URLs ending in “.ogg” and
“.ovu” via HTTP on port 80 from
mbox2.trusonic.com. Many network
filtering packages exclude files with the
extension “.ogg” and “.ovu” in order to
prevent the distribution of music content.
Amount of Traffic to Expect
The MBOX is programmed to contact
Mood Media’s servers between 10pm
and 4am local time. During the
connection, the MBOX will log in via port
80, transfer its log files and retrieve new
playlist information. This exchange
usually takes less than 1 minute at 56k
and considerably less time on an
Ethernet connection.
The media files are ~ 64k mono-
encoded so a 3 minute long audio file or
song is approximately 1.5 megabytes in
size. If a new song is added to a play
list, the song will be downloaded upon
the next nightly connection.
A 3 minute song or 1.5 MB file will take
approximately 6 minutes to retrieve on a
dialup connection, and about 2 minutes
on an Ethernet connection where the
MBOX is throttled to 12kbytes/s.
Advanced Network
Configuration
The MBOX can be configured to a
specific download rate so as to not
interfere with other network appliances.
An HTTP Proxy can also be configured
on the player, should the need arise.
Setting Download Rate Limits
A download rate limit can be applied to
the 10/100 Ethernet connection on the
MBOX so as to not interfere with other
network activity. The download limit can
be configured in the Network section of
the Admin menu (see “Figure 4: Admin
Menu”on page 25). All download rates
are in kbytes/sec. The default download
limit of the MBOX is 12 kbytes/sec
(96kbits/sec).
Setting Up an HTTP Proxy
The MBOX can be configured to access
the service portion of your Mood Media
subscription through your corporation’s
proxy server. The MBOX supports basic
proxy authentication as described in
RFCs 1945, 2068 and 2617. Both user-
restricted and non user-restricted proxy
settings are supported.
To Apply an HTTP Proxy
Navigate to HTTP Proxy IP in the
Network sub-menu of the Admin
Menu as described in “Figure 4:
Admin Menu” on page 25.
Enter the HTTP Proxy IP (e.g.
192.168.0.200)
Press the Down button to HTTP Proxy
Port
Enter the HTTP Proxy Port (e.g. 3003)

10
If your proxy does not require a
username and password, skip to Step
“Navigate to Save Changes and press
OK twice.” Otherwise:
Press the Down button to Proxy
Username
Enter the Proxy Username
Press the Down button to Proxy
Password
Enter the Proxy Password
Navigate to Save Changes and press
OK twice
Note: Failing to save changes
will result in lost settings!
Testing New Proxy Settings
After making any changes to the Proxy
Settings, you should test the connection
to ensure proper data entry.
To Test the New Proxy Settings
Navigate to Test Connection in the
Main Menu as described in “Figure
3: Main Menu” on page 24.
Press the OK button twice
Observe the LCD screen for messages
If you do not see CONNECT: SUCCESS
on the display after a few minutes,
check that the settings are all correct,
then consult your network administrator.
Powering Up for the First
Time
The MBOX will begin playing its
scheduled music or advertisements
within 30 seconds of applying power.
After powering up for the first time, you
should run the Test Connection
command from the Main Menu to
ensure proper connectivity.
Plug in the supplied power cord into an
uninterruptible power supply (UPS)
or protected wall socket, if available.
Plug the other end into the black 12V
DC power receptacle of the MBOX
and rotate the power cord holding
clip so that it covers the plug end to
ensure that it does not fall out.
Within 30 seconds, the MBOX will begin
to play its scheduled audio.
Testing Audio Output
Your MBOX comes equipped with an
internal monitor speaker for testing
audio output without having to connect
RCA cables to the MBOX.
Test Audio
While “Now Playing” info is displayed on
the LCD screen:
Navigate to Monitor in the Main Menu
as described in “Figure 3: Main
Menu” on page 24.
Press the Right button to Listen to
Zone 1: (or 2) and press OK
twice. If you hear output from the
internal speaker, there will be output
at the appropriate RCA jack.
If you determine that the unit has no
output, contact Customer Service to
see if there is a schedule problem.
Once you are finished with the speaker
monitor function, press the Down
button to Mute Speaker and hit the
OK button twice.
Testing the Mood Media
Service Connection
Once you have connected the MBOX to
either a telephone line or Ethernet port,
and confirmed audio output, you should
test whether the MBOX can successfully
connect to Mood Media servers.
If you are connected on a dialup
connection, you should first run the

11
Test Modem command from the menu.
This test will check the status of the
telephone line connected to the MBOX.
Test Modem
The MBOX contains a built-in Modem
Test program.
With the phone line connected, navigate
to Test Modem in the Main Menu as
described in “Figure 3: Main Menu”
on page 24, and press OK twice to
initiate the test.
The music schedule will be briefly
interrupted during the modem test, and
any modem tones will be audible via the
internal speaker.
The modem test executes the following
steps:
The display will show Preparing to
test modem
The music playback will be interrupted
as the MBOX will turn off the audio
output to the RCA connectors.
The display will show Modem: OK if the
modem hardware diagnostics are
successful.
The internal speaker will be turned on
and you will hear a dial tone or other
telephone line signal.
Upon full test success, the display will
show Phone line tests good
If the modem test is not successful,
please review “Debugging an Analog
Phone Line” on page 15.
Test Service Connection
If the modem test has returned a
success message, or if the MBOX is
connected to Ethernet, then you are
ready to test the service connection.
Navigate to Test Connection in the
Main Menu as described in “Figure
3: Main Menu” on page 24.
Press the OK button twice to initiate the
connection test.
During the connection attempt, you will
see MBOX SERVER Connecting...
on the display for up to 10 minutes while
the MBOX attempts all possible
combinations to connect.
If your MBOX successfully connects to
Mood Media, you will see MBOX
SERVER SUCCESS on the display.
If your MBOX is unsuccessful at
connecting to Mood Media,MBOX Test
Error Connect Failed will be
displayed on the LCD. You should then
ensure that all necessary cables are
connected to the MBOX, then see
“Appendix C: Advanced Network
Diagnostics” on page 31.

12
Chapter 3. Setting Up Your Audio
Figure 2: Back Panel Audio Connections
Connecting Audio Outputs
The MBOX supports a maximum of two
output zones. Both Music and
Advertisements can be independently
configured on both zones. Please refer
to the Zone information at the top of the
packing slip to determine if your MBOX
has been configured for one or two
zones.
The RCA connector (green, one dot)
is Zone 1 Output. The RCA connector
(pink, two dots) is Zone 2 Output
(See “Figure 2: Back Panel Audio
Connections” above).
If your player has been configured for a
single Zone 1, connect an RCA
cable from the green Zone 1 Output
on the MBOX to the amplifier
input feeding your first zone.
If your player has been configured for
dual zones, connect Zone 1 as
indicated above, and then connect
another RCA cable from the pink
Zone 2 Output on the MBOX to
the amplifier input feeding your
second zone. In some cases, you
may be connecting the second zone
to your music on hold port on your
phone system.
Adjusting Volume Levels
To adjust the volume levels of the
MBOX
Navigate to Zone 1or Zone 2in the
Admin Menu as described in “Figure
4: Admin Menu” on page 25.
Navigate to either Music Volume or Ad
Volume
Make any necessary adjustments to the
volume.
Navigate Down to Save Changes and
press OK twice.
After saving changes, the currently
playing song will be cut off and the next
song will begin to play with the new
volume applied.
If you are happy with the volume levels
on Zone 1, and wish to apply them to
Zone 2:
Navigate to Copy To Zone 2=and
press OK twice.
Once the levels have been copied,
navigate to Save Changes: and
press OK twice.

13
Using the MBOX as a Music
Pass-Through Device
The MBOX may be configured as a
Music Pass-through device or Message
Repeater. Music Pass-through will
enable external music sources to pass
through the MBOX, and at a specified
time, duck the external music to play an
advertisement from the MBOX. There
are two options for music pass-through:
Using an external music source
This option will enable an external music
source to play through the MBOX and,
at a specified time, fade the music down
to a set volume (ducker depth) and play
the advertisement or message.
Using the MBOX as a music source
This option will enable the MBOX to
feed its own music output back into the
MBOX, fade the music at a specified
time to a set volume (ducker depth) and
play the advertisement or message.
Using an External Music Source
Any source can be used for the External
Music Source of a Pass-Through setup.
For example, you could use a looping
CD, satellite stream, or other audio
source.
Connect an RCA cable from the external
music source to the orange Audio
Input on the MBOX (See “Figure
2: Back Panel Audio Connections”
on page 12).
Run the green Zone 1 Output to the
on-premises amplifier.
When an advertisement plays, the
external music source will fade down to
the ducker depth. After the
advertisement has finished, the MBOX
will fade the external music source back
up to its normal volume.
Using the MBOX as a Music
Source
The MBOX can feed its own music
source from the green Zone 1 Output
into the orange Audio Input , and
at any specified time the advertisement
or message will play on the pink Zone 2
Output , fading the music to the
ducker depth.
Plug one end of an RCA cable into
green Zone 1 Output , and the
other end into the orange Audio
Input . (See “Figure 2: Back Panel
Audio Connections”on page 12).
Plug another RCA cable into pink Zone
2 Output and connect it to the on
premises amplifier.
The music from Zone 1 will play through
Zone 2, and at a given time, Zone 2 will
fade to the ducker depth. After the
advertisement is finished, the MBOX will
fade the music back to its normal
volume.
Adjusting Volumes for Music
Pass-Through
In order for Music Pass-Through to
function correctly, adjustments must be
made to the Ducker Depth, Fade, and
Input Volumes.
A Ducker Depth of 0 will result in a
music level of 0 when an advertisement
plays. Should you wish to have light
music in the background while an
advertisement plays, the Ducker Depth
should be set to any value other than 0.
A Fade time of 0 will result in a 0 second
fade at the end of the song and the
beginning of an advertisement. Mood
Media recommends a fade of 100 for a
1 second fade between the song and
advertisement.
Input Volume controls the volume of
music input from Zone 1. Mood Media
recommends a default value of 70.

14
To adjust the volume levels for Music
Pass-Through
Navigate to Zone 1 or Zone 2in the
Admin Menu as described in “Figure
4: Admin Menu” on page 25.
Navigate to Ducker Depth, Fade
Time, or Input Volume and make
any necessary adjustments.
Navigate to Save Changes:and press
OK twice.
After saving changes, the song currently
playing will stop, and the next song will
begin to play with the new volume
applied.
If you have the desired volume levels on
Zone 1, and wish to apply the same
settings to Zone 2,navigate to Copy
To Zone 2=and press OK twice.
Once the levels have been copied,
navigate to Save Changes: and
press OK twice.

15
Chapter 4. Troubleshooting
Mood Media is dedicated to providing
you with quality support and customer
service. When you have a question:
Use this chapter and refer to the
diagnostic message described in
“Appendix A: MBOX Diagnostic
Glossary” starting on page 26.
If applicable, contact your reseller
support department to get help from
someone local.
Call Customer Service. After checking
this troubleshooting chapter and
contacting your reseller, call Mood
Media Customer Service at 877-696-
7323.
Testing Audio Output
Your MBOX comes equipped with an
internal monitor speaker for testing
audio output without having to connect
RCA cables to the MBOX.
Test Audio
While “Now Playing” info is displayed on
the LCD screen:
Navigate to Monitor in the Main Menu
as described in “Figure 3: Main
Menu” on page 24.
Press the Right button to Listen to
Zone 1: (or 2) and press OK
twice.If you hear output from the
internal speaker, there will be output
at the appropriate RCA jack.
If you determine that the unit has no
output, contact your Customer
Service to see if there is a schedule
problem.
Once you are finished with the speaker
monitor function, press the Down
button to Mute Speaker and hit
the OK button twice.
Debugging an Analog Phone
Line
If the Test Connection command
has returned MBOX TEST ERROR:
CONNECT FAILED, try the following
troubleshooting steps.
Test Modem
The MBOX contains a built-in Modem
Test program.
With the phone line connected, navigate
to Test Modem in the Main Menu as
described in “Figure 3: Main Menu”
on page 24, and press OK twice to
initiate the test.
The music schedule will be briefly
interrupted during the modem test, and
any modem tones will be audible via the
internal speaker.
The modem test executes the following
steps:
The display will show Preparing to
test modem
The music playback will be interrupted
as the MBOX will turn off the audio
output to the RCA connectors.
The display will show Modem: OK if the
modem hardware diagnostics are
successful.
The internal speaker will be turned on
and you will hear a dial tone or other
telephone line signal.
Upon full test success, the display will
show Phone line tests good
If the modem test is not successful,
please review the following displayed
error conditions and recommended
actions prior to contacting Customer
Service.
Error: Phone line not
detected - Check the phone line
connection to the MBOX and ensure

16
that it is plugged into the port with the
grey telephone icon and that it is
connected to the telephone jack on the
wall and retest. You may also want to
test the phone line with a regular
telephone.
Error: Phone line in use - Some
other device is connected to and
actively using the phone line. Wait until
the line is no longer in use and retest.
Error: Busy tone on phone
line - A fast-busy signal has been
detected by the modem. Such signals
occur when another telephone is
connected to the same line and has
remained off-hook without a connected
call for a long period of time. Recheck
the phone line and devices sharing that
phone line and retest.
To view and test current ISP
telephone numbers
Navigate to View Settings in the
Main Menu as described in “Figure
3: Main Menu” on page 24.
Press the Right button once
Press the Down button to ispphone1
From another telephone located in the
installation location, dial the number
listed for ispphone1
Repeat for ispphone2, ispphone3,
and ispphone4
Debugging a Network
Connection
The Mood Media MBOX is designed to
work in several different network
configurations. By default, the MBOX is
setup so that it can acquire network
information via your DHCP server.
Optionally, the MBOX can be ordered
with static IP information.
Given that network configurations are
highly variable, please see “Appendix C:
Advanced Network Diagnostics”starting
on page 31 of this document.

17
Chapter 5. Warranty and Specifications
Limited Warranty
Products included are the MBOX and
the associated power cable and
transformer.
On the first product shipment, the
product will have a two (2) year
replacement warranty from the date of
install.
On replacement products shipped from
Mood Media, the warranty period is the
remainder of the original warranty or 90
days, whichever is longer.
What Is Covered?
This limited warranty covers defects in
materials and workmanship when
installed in accordance with this manual.
What Is Not Covered?
This limited warranty does not cover:
Software, including, but not limited to,
the Client Online Account (COA) and
Value Added Reseller (VAR) hosted
applications.
Products damaged as a result of not
being returned to Mood Media in their
original or equivalent packaging
Tampering or removal of the warranty
seal
Problems that result from:
- External causes such as accident,
abuse, misuse, or problems with
electrical power, including brown-outs
and lightning strikes
- Servicing not authorized by Mood
Media
- Usage that is not in accordance with
the product instructions
- Problems caused by using
accessories, parts, or components
not supplied by Mood Media
Products with missing or altered tags or
serial numbers
Products that fail to communicate with
Mood Media's central servers due to
installation, on-site data networking, or
telephone issues
Songs not downloaded correctly or
otherwise not playing as expected.
What Will Mood Media Do?
During the warranty period, Mood Media
will replace the product with a
comparable product that is new or
refurbished. The replacement product
will come with a 90-day warranty that
runs concurrently with any other
warranties.
Return Procedure
Contact our Customer Service
department toll free at 877-696-7323
and have your MBOX number (found on
the bottom of your device,
“MBOX#####”) and location information
available.
The Customer Service representative
will issue you a Return Materials
Authorization number (RMA#), which
will be used to track your warranty
transaction.
Mood Media will ship a replacement
system with a prepaid return label on
the next available shipping day. Mood
Media will bill the outbound shipping
costs to your account.
Upon receipt of the replacement
product, return the defective product in
the same shipping container using the
prepaid return label.
If we determine that the problem is not
covered under this warranty, we will
attempt to refurbish and repair the
returned system and charge time and
material costs to your account.

18
If the unit is damaged outside of this
warranty, the full current price of the
MBOX will be charged to your account.
Restrictions
All returns must be postmarked within
30 days of receiving the replacement
system or your account will be charged
the full current price of the replacement
system.
Shipping charges associated with the
return process are not refundable.
Returned items must include the MBOX
and any other items specified in the
RMA. Do not return the audio cables,
manuals, and other accessory items
unless requested by Customer Service.
If the external case on the product is
opened, modified, or damaged, this
product warranty becomes null and void.
Only customers in good standing with
the Mood Media finance department are
eligible for this warranty program.
Non-warranty Replacement
Non-warranty returns can be repaired or
replaced at Mood Media’s option, at a
fixed cost to the customer. All non-
warranty repairs/replacements carry a
90-day from the date of shipment, parts
and labor warranty.
Notice and Change
Service and warranty terms and
conditions, including out-of-warranty
pricing, are subject to change without
notice.
Compliance Information:
FCC Part 15 Regulations
This equipment has been tested and
found to comply with the limits for a
Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable
protection against harmful interference
when the equipment is operated in a
commercial environment. This
equipment generates, uses, and can
radiate radio frequency energy and, if
not installed and used in accordance
with the instruction manual, may cause
harmful interference to radio
communications. Operation of this
equipment in a residential area is likely
to cause harmful interference in which
case the user will be required to correct
the interference at the users own
expense.
This device complies with Part 15 of the
FCC rules. Operation of this device is
subject to the following conditions:
(1) This device may not cause harmful
interference.
(2) This device must accept any
interference that may cause undesired
operation.
Warning: Changes or
modifications to this unit not
expressly approved by the
party responsible for compliance could
void the user's authority to operate the
equipment.
Industry Canada
This Class A digital apparatus meets all
requirements of the Canadian
Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A
respecte toutes les exigences du
Reglement Canadien sur le materiel
brouilleur.
FCC Part 68 regulations require that the
following information be provided to the
customer:
Product: Multitech
Model: MT2492SMI-92
FCC Registration Number:
AU7MM01B2492SMI
This equipment complies with Part 68 of
the FCC rules.

19
- A label on the side or bottom of
this equipment contains, among
other information, the FCC
Registration Number and Ringer
Equivalence Number (REN), if
applicable, for this equipment.
If required, this information must
be given to the telephone
company.
An FCC-compliant telephone cord and
modular plug is provided with this
equipment.
- This equipment is designed to be
connected to the telephone
network or premises wiring using
a compatible modular jack that is
Part 68-compliant.
See installation instructions for
details.
If your telephone equipment causes
harm to the telephone network, the
telephone company may discontinue
your service temporarily.
If possible they will notify you in
advance. If advance notice isn't
practical, you will be notified as soon as
possible. You will then be advised of
your right to file a complaint with the
FCC.
Your telephone company may make
changes in its facilities, equipment,
operations, or procedures that could
affect the proper operation of your
equipment. If they do, you will be given
advance notice to give you an
opportunity to maintain an uninterrupted
service.
If you experience trouble with this
equipment, please contact Mood Media
for repair/warranty information. The
telephone company may ask you to
disconnect this equipment from the
network until the problem has been
corrected or until you are sure the
equipment is not malfunctioning.
This unit contains no user-serviceable
parts.
The FCC recommends that the AC
outlet for equipment requiring AC power
is provided with an AC surge arrestor.
The REN is used to determine the
quantity of devices that may connected
to the telephone line. Excessive RENs
on the telephone line may result in the
devices not ringing in response to an
incoming call. In most, but not all areas,
the sum of RENs should not exceed five
(5.0). To be certain of the number of
devices that may be connected to a line,
as determined by the total RENs,
contact your local telephone company.
The following information may be
required when applying to your local
telephone company for leased-line
facilities:
Service Type
REN
USOC
Analog
0.1B
RJ-11C
Canadian Equipment
Limitations
Note: The Industry Canada
Certification label identifies certified
equipment. This certification means that
the equipment meets certain
telecommunications network protective,
operational, and safety requirements.
The Department of Commerce does not
guarantee that the equipment will
operate to the user's satisfaction.
Before installing this equipment, users
should ensure that it is permissible to be

20
connected to the facilities of the local
telecommunications company. The
equipment must also be installed using
an acceptable method of connection. In
some cases, the company's inside
wiring associated with a single-line
individual service may be extended by
means of a certified connector assembly
(telephone extension cord). The
customer should be aware that
compliance with the above conditions
may not prevent degradation of service
in some situations.
Repairs to certified equipment should be
made by an authorized Canadian
maintenance facility designated by the
supplier. Any repairs or alterations made
by the user to this equipment or
equipment malfunctions, may give the
telecommunications company cause to
request that the user disconnect the
equipment.
Warning: Users should ensure
for their own protection that the
electrical ground connections of
the power utility, telephone lines, and
internal metallic water pipe system, if
present, are connected together. This
precaution may be particularly important
in rural areas.
The load number (LN) assigned to each
terminal device denotes the percentage
of the total load to be connected to a
telephone loop that is used by the
device to prevent overloading. The
termination on a loop may consist of any
combination of devices subject only to
the equipment that the total of the LNs
of all devices does not exceed 100.
The REN assigned to each terminal
adaptor is used to determine the total
number of devices that may be
connected to each circuit. The sum of
the RENs from all devices in the circuit
should not exceed 5.0.
Safety Information
Warning, Cautions, and Notes
Warning: To prevent fire or shock
hazard, do not expose the unit to
rain or moisture. To avoid electrical
shock, do not open the cabinet. Refer
servicing to qualified personnel only.
Caution: Any change or
modifications not expressly
approved in this manual could void
your authority to operate this
equipment.
Precautions
On safety
To prevent fire or shock hazard, do not
place objects filled with liquids, such as
vases, on the apparatus.
Should any solid object or liquid fall into
the cabinet, unplug the MBOX and have
it checked by qualified personnel before
operating it any further.
On placement
Place the MBOX in a location with
adequate ventilation to prevent heat
build-up in the player.
Do not place the player in a location
near heat sources, or in a place subject
to direct sunlight, excessive dust,
moisture or mechanical shock.
On temperature
Allow the box to come to ambient
temperature (between 50 and 120
degrees Fahrenheit) before plugging
into an outlet.
On operation
If the player is brought directly from a
cold to a warm location, or is placed in a
very damp room, moisture may
condense inside the player. Should this
occur, the player may not operate
correctly. In this case, leave the player
turned off for about half an hour until the
moisture evaporates.