Morvelli FHD22 User manual
Security Wi-Ficamera
morvelli FHD22
User ManUal
1. Contents……......................................................
2. Warranty Service…………………………….........
3. FAQ/Troubleshooting………………....................
4. Features and Device Overview……...................
4.1 Principles of Work.........................................
4.2 Camera Elements Description.....................
4.3 Camera Sounds Description.........................
5. Connection & Installation....................................
5.1 Connection & Installation (iOS).....................
5.2 Connection & Installation (Android)..............
6. Settings and Control Device...............................
6.1 Smart Life Main Menu..................................
6.2 Camera Menu...............................................
6.3 Camera Settings...........................................
7. Storage Options..................................................
7.1 Storage Options for Records........................
7.2 Maintained Memory Cards............................
7.3 microSD slot.................................................
8. Access to the camera for other users.................
9. Application for Windows and Mac.......................
11.
Package including.............................................
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10.Accessing the camera using an Internet
Browser.................................................................... 46
4
Thanks for your order and your trust.
WiFi camera Morvelli FHD22 has a 12-month warranty.
The warranty starts from the date of purchase of the
camera.
We will continue to improve quality of our product.
If you have any problems in using our product, please
contact us as soon as possible.
We will give you the best possible solution within 24
hours, all your feedback, questions or concerns will help
us improve our service and product quality.
Website: www.morvelli.com
(Live chat with technical support on the our site)
At www.morvelli.com you can always nd more recent
and extended instructions of our products.
Note: Because of regular software updates, there may
be some discrepancy between the manual instruction
and updated application interface.
5
NProblem Solution
1I can’t create a Smart
Life account (I don’t
receive verication code)
1) Check the SPAM folder in
your e-mail
2) Sign up for an account
through the recommended
email services: Gmail, Bing,
Yahoo
3) Register an account via
your mobile phone number
2When the camera is
turned on, it does not
make any sounds
It may happen as the result
of a failed update installation.
To solve the problem, contact
us via support@morvelli.
com and we will send you the
latest rmware and update
instructions
3No ashing lights when
connecting the camera
Connecting our camera does
not require any ashing
lights, only a beep (follow the
connection instructions or
Quick Start Guide)
4
5
The camera does not
turn on after updating
the latest rmware
It may happen as the result
of a failed update installation.
To solve the problem, contact
us via support@morvelli.
com and we will send you the
latest rmware and update
instructions
The camera does not
read the QR code
1) This may happen if the
camera is not in QR code
reading mode. Reading mode
is two short beeps,if the
camera is silent or emits a
single beep when the camera
6
5is plugged in,
you need to reset (hold down
the reset key on the back of
the camera for 7-10
seconds) and try again
2) Make sure there are
no stickers or dirt on the
camera.
3) Make sure that the
camera lens is directed
exactly at the smartphone
with the QR code, and not
to the side. If necessary,
correct the direction of the
6Night backlight
does not work
Perhaps the camera is
installed next to (or opposite)
a mirror or light surface. In
this case, the IR illumination
dazzles itself when turned
on, move the camera to
another location.
7Can’t connect camera
1) Loading indication
does not reach 100%
2) Too long indication of
the camera connection
1) Perhaps You have
entered the wrong Wi-Fi
password
2) Perhaps you do not have
a password for Wi-Fi (you
need to set it)
3) Perhaps you have an
outdated type of Wi-Fi –
WEP encryption installed
(You must change it to WPA
/ WPA2)
4) The camera is too far
from the Wi-Fi router (for the
rst connection, move the
camera closer to the router)
7
9Connecting to another
Wi-Fi network (or if you
changed your Wi-Fi
password)
You need to disconnect the
camera from your account
(or reset using the button
on the back of the camera,
holding it for 5-10 seconds)
and reconnect the camera to
the new Wi-Fi network
10 Don’t receive
notications about
motion in camera eld
of view
1) Motion sensor mode is not
enabled
2) Detection notications are
not congured in Smart Life
account
3) Detection notications
are not congured in your
smartphone
11 Ofine camera 1) There is no internet
2) No Wi-Fi signals
3) Wi-Fi signal is too weak
8The camera will not
connect to my Wi-Fi
router
1) Perhaps you have a router
(Wi-Fi network) that operates
at 5GHz. Solution: Connect
the camera via Ethernet
cable or use WIFI extender
(increases the range of the
Wi-Fi signal and converts
the frequency from 5Ghz to
2.4GHz)
2)If your router operates at
two frequencies (5Ghz and
2.4GHz), try temporarily to
disable the 5GHz frequency,
connect the camera, and
then turning 5GHz back on
8
12 The camera moves on
its own
Motion Track function is
enabled (can be disabled in
camera settings)
13 Video archive not
loading (or loading
slowly)
1) Wi-Fi signal is weak
2) Low internet speed (in
your router or smartphone)
14 There is an
incomprehensible le
format on the memory
card instead of video
We use a special le
encrypted to prevent
unauthorized access to your
video archive. To play videos
on your PC, contact our
technical support.
15 The camera does not
indicate the memory
card
1) Try to format the card to
the FAT32 le system 2) Try
to format the memory card
through the Smart Life app
3) The memory card is not
maintained by the camera
(The camera maintains
microSD memory cards 16,
32, 64 and 128Gb)
9
The Morvelli FHD22 Wi-Fi camera is designed for remote
online monitoring indoors. The device records movements in
the frame and continuous video on an external microSD-card,
also it can safe “alarm” videos in the “cloud” archive.
The Morvelli FHD22 camera has very high level of information
protection against unauthorized access (AES encryption
type - 128). You can be sure that your personal information is
protected and condential.
10
Viewing video from the camera is possible anywhere in the
world. Connecting to the camera is possible from any mobile
device (smartphone, tablet) using application “Smart Life”.
The camera must be connected to the Internet via a Wi-Fi
network (2.4 GHz router) or via an Ethernet cable, and the
smartphone must have Internet access. The Smart Life app is
free for both owners of Android and iOS devices.
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1. Image Sensor
2. Infrared LEDs
3. Lens
4. Speaker
5. Microphone
6. Ethernet Port
7. MicroSD Port
8. Reset Button
9. Power Connector
12
There are 5 sounds for the camera:
1. Short welcome melody * - the sound of turn on the camera.
2. Two short sounds “Beep Beep” – standby mode for
connecting the camera to a mobile device via the «Smart
Life» application
3. Long single sound - Reading a QR code from your mobile
device.
4. Short melody * - loss of Wi-Fi signal or lack of Internet.
5. Single short beep - Reset of the camera settings (by
holding the Reset button for 5-10 seconds)
* - Note: You can nd all audio examples on our website
morvelli.com or use direct link of QR code.
13
For a successful connection you need:
1. iPhone or iPad
2. Wi-Fi Camera Morvelli FHD22
3. Wi-Fi router with the internet that works at 2.4 GHz
Recommendations before installation.
Before connecting, please make sure of the following:
1. Your router operates at a frequency of 2.4 GHz (routers
operating at a frequency of 5 GHz are not supported). You
can check this information with the manufacturer of the router.
Note. If the router supports two frequencies, use a 2.4 GHz
network when connecting.
2. The security method of your
Wi-Fi network must be installed
with the latest version - WPA
/ WPA2 (if you have WEP
method, we strongly recommend
changing it for your own safety).
No Security
WPA/WPA2-Personal (Recommended)
WPA/WPA2-Enterprise
Wep
3. For the rst connection, place the camera as close to the
router as possible (1-6ft). Connect iPhone to Wi-Fi camera
Morvelli FHD22
14
1. Connect iPhone to your Wi-Fi network (with the Internet).
Step 1: Smart Life Application & Account Registration
2. Download and install the Smart Life app in the App Store.
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3. Go to the Smart Life app and register a new account.
4. A verication code will be sent to your e-mail (which you
indicated in the previous step). To conrm the registration,
enter the code in the registration eld.
16
5. Finish registering. Enter the account name, number of
rooms and other information as desired.
Step 2: Turning on and preparing the camera
1. Connect power to the camera. Wait for the camera to load
(approximately 1 minute).
2. There is a «Reset» button at the back of the camera.
Hold this button for about 5-10 seconds. You will hear a
characteristic sound.
After a successful reset, you will hear a distinctive sound.
Single short sound - successful reset of the camera settings
(holding the Reset button for 5-10 seconds)
17
Step 3: Connecting the camera to your Smart Life account.
1.Go to the Smart Life app. Click «Add Device».
2. First select the «Video Surveillance» category. Then select
«Smart Camera» from the list.
3. A page with resetting the camera will open. We have
completed this point in the previous step. Click «next step».
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4. In this step, your Wi-Fi network to which we connected
earlier will be displayed. Enter the password for this network
and click «Conrm».
5. The full screen of your iPhone will display a QR code. You
need to scan this QR code with the Morvelli FHD22 camera.
Place your iPhone opposite the camera lens at a distance of
3-7 inches.
6. After successfully scanning the QR code, the camera will
emit a distinctive sound.
Long single sound- camera is successfully reading a QR code
from your mobile device.
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7. Click «I heard a Prompt». The camera will start to connect,
and when the process reaches 100%, the connected camera
will be displayed on the screen.
Done!
Your camera is connected to your
Smart Life account!
20
For a successful connection you need:
1. Android devices (smartphones, tablets)
2. Wi-Fi Camera Morvelli FHD22
3. Wi-Fi router with the internet that works at 2.4 GHz
Recommendations before installation.
Before connecting, please make sure of the following:
1. Your router operates at a frequency of 2.4 GHz (routers
operating at a frequency of 5 GHz are not supported). You
can check this information with the manufacturer of the router.
Note. If the router supports two frequencies, use a 2.4 GHz
network when connecting.
2. The security method of your
Wi-Fi network must be installed
with the latest version - WPA
/ WPA2 (if you have WEP
method, we strongly recommend
changing it for your own safety).
No Security
WPA/WPA2-Personal (Recommended)
WPA/WPA2-Enterprise
Wep
3. For the rst connection, place the camera as close to the
router as possible (1-6ft). Connect iPhone to Wi-Fi camera
Morvelli FHD22
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