Motorola solutions MCC 7100 IP Safety guide

SYSTEM RELEASE 7.15
ASTRO®25
INTEGRATED VOICE AND DATA
MCC 7100 IP Dispatch
Console Setup and User
Guide
MN000672A01-E
JULY 2016
© 2016 Motorola Solutions, Inc. All rights reserved

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Contact Us
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Document History
Version Description Date
MN000672A01-A Original release of the MCC 7100 IP Dispatch Console
Setup and User Guide.
October 2014
MN000672A01-B Terminology update changing CRYPTRmicroManage-
ment to CRYPTRManagement and CRYPTR 2 to
CRYPTR, along with another minor updates of the
MCC 7100 IP Dispatch Console Setup and User Guide
manual.
October 2015
MN000672A01-C Updated section with two restrictions while managing
peripheral configuration profiles. See Peripheral Con-
figuration Profile.
December 2015
MN000672A01-D Added note to Configuring Windows SNMP Compo-
nents for a Console Inside the ASTRO RNI on page
48.
April 2016
MN000672A01-E MOTOPATCH installation is now indicated as optional
in the following sections:
•Installing the MCC 7100 IP Dispatch Console Inside
the ASTRO RNI on page 42
•Upgrading an Existing MCC 7100 IP Dispatch Con-
sole on page 44
•Recovering an MCC 7100 IP Dispatch Console In-
stallation on page 84
•Setting Up the PRX 7000 Console Proxy on page
89
•Recovering a PRX 7000 Console Proxy Installation
on page 99
July 2016
MN000672A01-E
Document History
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Contents
Copyrights................................................................................................................... 3
Contact Us................................................................................................................... 5
Document History....................................................................................................... 7
List of Figures........................................................................................................... 17
List of Tables............................................................................................................. 19
List of Processes...................................................................................................... 21
List of Procedures.....................................................................................................23
About MCC 7100 IP Dispatch Console Setup and User Guide............................. 27
What is Covered In This Manual?................................................................................................27
Helpful Background Information.................................................................................................. 27
Related Information..................................................................................................................... 27
Chapter 1: MCC 7100 IP Dispatch Console Description........................................29
MCC 7100 IP Dispatch Console in Console Site Architectures...................................................31
MCC 7100 IP Dispatch Console Features...................................................................................31
System Level Features..................................................................................................... 31
ASTRO 25 Trunking Features.......................................................................................... 32
ASTRO 25 Conventional Features................................................................................... 32
MDC 1200 Analog Conventional Features....................................................................... 32
Analog Conventional Features..........................................................................................33
Encryption Features..........................................................................................................33
Integrated Tone Paging Encoder Features.......................................................................34
MCC 7100 IP Dispatch Console System Components................................................................34
MCC 7100 IP Dispatch Console....................................................................................... 34
PRX 7000 Console Proxy................................................................................................. 35
Console Site Control Room Firewall................................................................................. 35
License Server.................................................................................................................. 35
Key Management Facility for MCC 7100 IP Dispatch Console.........................................35
Customer Enterprise Network Components..................................................................... 36
DNS Server............................................................................................................ 36
DHCP Server......................................................................................................... 36
VPN Server............................................................................................................ 36
MCC 7100 IP Dispatch Console Theory of Operations............................................................... 36
Zone Database Server and LDAP.................................................................................... 36
MCC 7100 IP Dispatch Console Encryption..................................................................... 36
MCC 7100 IP Dispatch Console Link Op..........................................................................36
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MCC 7100 IP Dispatch Console and ISSI 8000/CSSI 8000............................................. 37
Centralized Event Logging for the MCC 7100 IP Dispatch Console.................................37
Audio Logging and the MCC 7100 IP Dispatch Console.................................................. 37
MCC 7100 IP Dispatch Console Aux I/O Comparator Display......................................... 37
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation...................... 39
MCC 7100 IP Dispatch Console Software Requirements........................................................... 39
MCC 7100 IP Dispatch Console Hardware Requirements.......................................................... 39
MCC 7100 IP Dispatch Console Cohab Configurations.............................................................. 40
MCC 7100 IP Dispatch Console Call Capacities......................................................................... 41
Dynamic System Resilience Considerations............................................................................... 41
Setting Up the MCC 7100 IP Dispatch Console.......................................................................... 42
Installing the MCC 7100 IP Dispatch Console Inside the ASTRO RNI.............................42
Installing the MCC 7100 IP Dispatch Console Outside the ASTRO RNI.......................... 43
Installing the .NET Framework 3.5 Outside the ASTRO RNI.................................44
Upgrading an Existing MCC 7100 IP Dispatch Console................................................... 44
Windows Installation and Motorola Operating System Installer for MCC 7100 IP Dispatch
Console...................................................................................................................................45
Configuring Windows Components............................................................................................. 46
Setting Display Properties.................................................................................................46
Setting Windows Power Options.......................................................................................47
Setting Up SNMP Services Inside the ASTRO RNI..........................................................48
Configuring Windows SNMP Components for a Console Inside the ASTRO RNI............48
Configuring Primary DNS Suffix........................................................................................49
Installing the .NET Framework 3.5 on the Windows 8 Operating System Outside the
ASTRO RNI................................................................................................................. 50
Generating License Certificates for the MCC 7100 IP Dispatch Console....................................50
Network Interface Card Configuration......................................................................................... 51
Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console
Inside the ASTRO RNI.................................................................................................51
Installing the MCC 7100 IP Dispatch Console Software..............................................................52
CRYPTR micro Installation Considerations...................................................................... 54
Associated Windows Components Software Installation.............................................................55
Load Secure Keys and Algorithms ...................................................................................55
Hardware Key Storage (CRYPTR micro)-Based Encryption................................. 56
Software Keyfiles-Based Encryption...................................................................... 58
Third-Party or Cohab Software Installation....................................................................... 61
MOTOPATCH Installation.................................................................................................61
Applying the Windows Supplemental Configuration......................................................... 61
Importing Group Policy Objects into a Customer Enterprise Network Domain...... 62
Peripheral Configuration................................................................................................... 63
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Modifying the Default Audio Peripherals................................................................ 64
Disabling/Enabling Audio Devices in Windows...................................................... 64
Disabling Feedback Audio for Headset Devices.................................................... 65
Setting Up the Network..................................................................................................... 65
Setting Up a Proxy Server Connection Outside the ASTRO RNI.......................... 65
Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the
ASTRO Radio Network Infrastructure............................................................... 66
Configuring the Local Hosts File for Consoles in Conventional K Core
Systems or Outside the ASTRO RNI................................................................ 67
Configuring the External NTP Time Source on Consoles in ASTRO 25
Conventional K Core System............................................................................ 69
Credentials for Secure SNMPv3 Common Agent (Optional)................................. 69
Adding a Remote Console to the ASTRO DNS Server..........................................69
Hardware Crypto Configuration........................................................................................ 70
Changing the Default CRYPTR micro Password................................................... 70
Upgrading the CRYPTR micro Software Upgrade................................................. 70
Disabling FIPS.................................................................................................................. 71
MCC 7100 IP Dispatch Console Maintenance and Troubleshooting...........................................72
Dispatch Console Computer Firewall Exceptions............................................................. 72
Updating License Files for MCC 7100 IP Dispatch Console.............................................72
Upgrading the MCC 7100 IP Dispatch Console Software................................................ 73
Failure to Upgrade or Uninstall the MCC 7100 IP Dispatch Console Software................ 73
Elite Console Application Stuck in Application Initializing State........................................73
Restoring the Windows User Account Profile........................................................ 74
Elite Console Denied Access Due to an Embedded Password Mismatch........................74
Elite Console Denied Access Due to an Embedded Password Mismatch after
Reinstalling All Software.............................................................................................. 75
Adding a New Domain Console User.....................................................................75
Elite Crash Error When Logging off the Dispatch Operator Position................................ 75
Audio Troubleshooting on MCC 7100 IP Dispatch Console............................................. 75
Audio Quality Issues.............................................................................................. 76
Volume Levels Are Too Low.................................................................................. 76
Resolving No Audio Sent or Received from the Peripherals..................................76
Secure Audio Troubleshooting on MCC 7100 IP Dispatch Console with CRYPTR
micro-Based Encryption...............................................................................................77
CRYPTR micro Password Issues.......................................................................... 77
Testing an Unresponsive CRYPTR micro Card..................................................... 77
Secure Call Failures...............................................................................................78
Resolving SD Host Controller Driver Considerations (CRYPTR Micro Failures)... 79
Detection of CRYPTR micro Device Troubleshooting............................................80
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Troubleshooting Connection Issues (Outside the ASTRO Radio Network
Infrastructure)...............................................................................................................81
Troubleshooting the MCC 7100 IP Dispatch Console License Issues..............................82
Troubleshooting the Instant Recall Recorder License Issues...........................................83
Changing the Maximum Transmission Unit...................................................................... 83
MCC 7100 IP Dispatch Console Disaster Recovery....................................................................84
Recovering an MCC 7100 IP Dispatch Console Installation.............................................84
Critical Backup Files for the MCC 7100 IP Dispatch Console.......................................... 85
Configuring the Audio Interface Module Local Relays...................................................... 87
Recovering a Damaged or Missing CRYPTR micro Card................................................ 87
Chapter 3: PRX 7000 Console Proxy Setup and Installation................................ 89
PRX 7000 Console Proxy Software and Hardware Requirements..............................................89
PRX 7000 Console Proxy Cohab with MCC 7500 Installations...................................................89
Setting Up the PRX 7000 Console Proxy.................................................................................... 89
Operating System Installation for the PRX 7000 Console Proxy.................................................90
Windows Installation and Motorola Operating System Installer for PRX 7000
Console Proxy..............................................................................................................90
Setting Windows Power Options.......................................................................................90
Generating License Certificates for the PRX 7000 Console Proxy..............................................91
Installing the PRX 7000 Console Proxy Software........................................................................92
Black List Configuration for Remote MCC 7100 IP Dispatch Consoles (Optional)......................93
MOTOPATCH Installation............................................................................................................93
Windows Supplemental Configuration (K Core).......................................................................... 93
Network Interface Card Configuration......................................................................................... 94
Configuring the Computer Network Interface Card for the PRX 7000 Console Proxy......94
Setting Up the Domain for the PRX 7000 Console Proxy on L and M Core................................95
PRX 7000 Console Proxy Maintenance and Troubleshooting.....................................................96
Updating License Files for PRX 7000 Console Proxy.......................................................96
Upgrading the PRX 7000 Console Proxy Software.......................................................... 96
Uninstalling the PRX 7000 Console Proxy Software........................................................ 97
Remote Console Cannot Connect to the Proxy Server.................................................... 97
Troubleshooting the PRX 7000 Console Proxy License Issues........................................98
Changing the Maximum Transmission Unit...................................................................... 99
PRX 7000 Console Proxy Disaster Recovery..............................................................................99
Recovering a PRX 7000 Console Proxy Installation.........................................................99
Critical Backup Files for the PRX 7000 Console Proxy.................................................. 100
Chapter 4: USB Audio Interface Module............................................................... 101
USB Audio Interface Module..................................................................................................... 101
USB Audio Interface Module Connections......................................................................101
Peripherals Supported with USB Audio Interface Module.............................................. 102
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Desk Microphone................................................................................................. 102
Footswitch............................................................................................................ 103
Headset Jacks......................................................................................................104
External Paging Encoder Port..............................................................................107
Local Logging Recorder Port............................................................................... 107
Telephone/Headset Port...................................................................................... 108
Local Console Relay Outputs – MCC 7100 Configurable Functions................... 109
USB Audio Interface Module Specifications................................................................... 110
USB Audio Interface Module FRU/FRE Information....................................................... 110
USB Audio Interface Module Bonding and Grounding Requirements............................ 111
Installing and Configuring USB Audio Interface Module................................................. 112
Connecting USB Audio Interface Module.............................................................112
Configuring USB Audio Interface Module............................................................ 112
Upgrading the USB Audio Interface Module Software....................................................113
USB AIM Device Information............................................................................... 114
USB Audio Interface Module Troubleshooting................................................................114
USB Audio Interface Module Indicators............................................................... 114
USB AIM Status Icon........................................................................................... 116
Diagnosing Audio Malfunction in USB Audio Interface Module........................... 116
Troubleshooting USB Audio Interface Module USB Communication Issues....... 117
Troubleshooting USB Audio Interface Module Upgrade Issues...........................117
Troubleshooting Peripherals................................................................................ 118
Chapter 5: Console Dispatch Status and Peripheral Configuration Tool..........119
Console Dispatch Status (MCC 7100 IP Dispatch Console)..................................................... 119
Console Dispatch Status Taskbar Icon...........................................................................119
Customizing the Console Dispatch Status Taskbar Icon..................................... 119
Proxy Server List.............................................................................................................120
Proxy Server List Status Indicator........................................................................120
Proxy Server List Buttons.....................................................................................121
ASTRO Domain Configuration............................................................................. 121
Adding a Proxy Server Connection...................................................................... 121
Editing a Proxy Server Connection...................................................................... 121
Removing a Proxy Server Connection................................................................. 122
Encryption/Licensing.......................................................................................................122
MCC 7100 IP Dispatch Console Call Capacities................................................. 122
Console Dispatch Status (PRX 7000 Console Proxy)............................................................... 123
Console Dispatch Status Taskbar Icon...........................................................................123
Customizing the Console Dispatch Status Taskbar Icon..................................... 123
Remote OP Connection List........................................................................................... 124
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Remote OP Connection Black List..................................................................................125
Adding a Remote MCC 7100 IP Dispatch Console to the Black List................... 126
Editing a Remote MCC 7100 IP Dispatch Console on the Black List.................. 126
Removing a Remote MCC 7100 IP Dispatch Console from the Black List.......... 127
MCC 7100 Peripheral Configuration Tool..................................................................................127
Audio Outputs Tab.......................................................................................................... 128
Mapping and Unmapping a Speaker....................................................................129
Testing a Speaker................................................................................................ 129
Configuring a non-Motorola Headset................................................................... 130
Audio Inputs Tab.............................................................................................................130
Mapping and Unmapping a non-Motorola Desktop Microphone..........................131
PTT/Monitor Tab............................................................................................................. 131
Configuring a non-Motorola USB Footswitch....................................................... 131
USB AIM Tab.................................................................................................................. 132
Mapping and Unmapping Motorola Peripherals...................................................132
Peripheral Configuration Summary.................................................................................133
Peripheral Configuration Profile...................................................................................... 134
Creating a Profile with non-Motorola Peripherals.................................................135
Customizing a Profile with Motorola Peripherals..................................................135
Deleting a Profile..................................................................................................136
Control Panel Button.......................................................................................................137
Motorola Peripherals – Audio Gain...................................................................... 137
Configuring USB Audio Interface Module....................................................................... 138
Upgrading the USB Audio Interface Module Software....................................................139
Troubleshooting USB Audio Interface Module Upgrade Issues......................................139
USB AIM Status Icon...................................................................................................... 139
USB AIM Device Information.......................................................................................... 140
Chapter 6: Instant Recall Recorder....................................................................... 141
Welcome to the Instant Recall Recorder................................................................................... 141
Instant Recall Recorder............................................................................................................. 141
Audio Types Recorded by the Instant Recall Recorder Application............................... 141
Configuring the Instant Recall Recorder Application...................................................... 142
Instant Recall Recorder Basic Operations...................................................................... 143
Starting the Instant Recall Recorder Application..................................................143
Closing the Instant Recall Recorder Application.................................................. 144
Fixing the Instant Recall Recorder Window on the Top of the Desktop...............144
Switching the Instant Recall Recorder Window to the Compact Mode................ 144
Expanding and Collapsing Sections in the Instant Recall Recorder Window...... 144
Managing Detail Columns in the Instant Recall Recorder Call List......................145
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Playing Back Calls in the Instant Recall Recorder Application....................................... 145
Filtering Calls in the Instant Recall Recorder Application.................................... 146
Call Filters in the Instant Recall Recorder Application......................................... 146
Sorting Calls in the Instant Recall Recorder........................................................ 147
Rewinding and Fast Forwarding Calls in the Instant Recall Recorder
Application.......................................................................................................147
Changing the Playback Speed in the Instant Recall Recorder Application..........147
Modifying the Playback Volume and Playback Quality in the Instant Recall
Recorder Application.......................................................................................148
Zooming In and Zooming Out Waveform in the Instant Recall Recorder
Application.......................................................................................................148
Saving Calls to a File in the Instant Recall Recorder Application................................... 148
Appendix A: MCC 7100 IP Dispatch Console Additional Procedures and
Information.......................................................................................................... 151
Removing All MCC 7100 IP Dispatch Console Applications..................................................... 151
Removing the Elite Admin and Elite Dispatch Applications Only...............................................151
Configuring a Preconfigured Patch Console (Inside the ASTRO RNI)...................................... 152
Configuring an Automatic Windows Login...................................................................... 152
Adding Windows Domain Username and Password to Windows Registry..........153
Configuring the Domain Controller for the Preconfigured Patch OP....................154
Adding Elite Authentication Username and Password to the Windows Registry............154
Creating Batch File for Automatic Network Authentication............................................. 155
Fault Management.....................................................................................................................155
Fault Management for Devices Inside the ASTRO Radio Network Infrastructure.......... 156
MCC 7100 IP Dispatch Console Fault Management........................................... 156
PRX 7000 Console Proxy Fault Management..................................................... 156
Control Room Firewall Fault Management...........................................................156
Fault Management for Devices Outside the ASTRO RNI............................................... 156
Embedded Password Management...........................................................................................156
Enabling Receive AGC Through Registry Setting..................................................................... 156
Appendix B: Enhanced Alert Tones...................................................................... 159
Enhanced Alert Tones Overview............................................................................................... 159
Enhanced Alert Tones Audio File Specifications....................................................................... 159
Enhanced Alert Tones Audio Files Configuration...................................................................... 160
Appendix C: MCC 7100 IP Dispatch Console System Release Compatibility...165
ASTRO 7.15 Components in an ASTRO 7.13 System..............................................................165
Setting Up the MCC 7100 IP Dispatch Console in a System From a Previous ASTRO 25
Release.................................................................................................................................166
ASTRO 7.15 Components in an ASTRO 7.14 System..............................................................167
Setting Up the ASTRO 7.15 MCC 7100 IP Dispatch Console in an ASTRO 7.14 System........167
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Other System Updates and Considerations.............................................................................. 168
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List of Figures
Figure 1: MCC 7100 IP Dispatch Console System Diagram.................................................................. 30
Figure 2: microSD to SD Adapter........................................................................................................... 56
Figure 3: KVL 4000 Model T7537B with CRYPTR micro Keyloading Cable.......................................... 57
Figure 4: USB Audio Interface Module – Audio Routing...................................................................... 101
Figure 5: USB Audio Interface Module Port Connections.................................................................... 102
Figure 6: Gooseneck Microphone........................................................................................................ 103
Figure 7: Footswitch............................................................................................................................. 104
Figure 8: Headset Jack.........................................................................................................................104
Figure 9: Locations of S1 and S2......................................................................................................... 106
Figure 10: Locations of S1 and S2....................................................................................................... 106
Figure 11: USB AIM State Indicators....................................................................................................115
Figure 12: Console Dispatch Status Taskbar Icon............................................................................... 119
Figure 13: Windows 7 Taskbar Notification Area................................................................................. 120
Figure 14: Proxy Server List Status Indicator....................................................................................... 120
Figure 15: Console Dispatch Status Taskbar Icon............................................................................... 123
Figure 16: Windows 7 Taskbar Notification Area................................................................................. 124
Figure 17: Remote OP Connection List................................................................................................125
Figure 18: Remote OP Connection Black List...................................................................................... 126
Figure 19: Motorola Peripheral Configuration Tool...............................................................................128
Figure 20: Mapping and Unmapping Speakers.................................................................................... 129
Figure 21: Speaker Test....................................................................................................................... 130
Figure 22: Mapping and Unmapping the Motorola Peripherals............................................................ 133
Figure 23: Peripheral Configuration Summary..................................................................................... 134
Figure 24: Peripheral Configuration Summary – Motorola peripherals................................................ 134
Figure 25: Sound and Game Controller in the Windows operating system..........................................137
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List of Tables
Table 1: System Level Feature for the MCC 7100 IP Dispatch Console................................................31
Table 2: ASTRO 25 Trunking Feature for the MCC 7100 IP Dispatch Console.....................................32
Table 3: ASTRO 25 Conventional Feature for the MCC 7100 IP Dispatch Console..............................32
Table 4: MDC 1200 Analog Conventional Feature for the MCC 7100 IP Dispatch Console..................32
Table 5: Analog Conventional Feature for the MCC 7100 IP Dispatch Console.................................... 33
Table 6: Encryption Feature for the MCC 7100 IP Dispatch Console.................................................... 33
Table 7: Integrated Tone Paging Encoder Feature for the MCC 7100 IP Dispatch Console................. 34
Table 8: Hardware Specifications for HP Z420 Workstation.................................................................. 39
Table 9: Laptop Hardware Specifications...............................................................................................40
Table 10: MCC 7100 IP Dispatch Console Call Capacities....................................................................41
Table 11: MCC 7100 IP Dispatch Console Files to Backup................................................................... 85
Table 12: PRX 7000 Console Proxy Files to Backup........................................................................... 100
Table 13: USB Audio Interface Module Peripherals............................................................................. 102
Table 14: Footswitch Pinout................................................................................................................. 104
Table 15: External Paging Encoder Port Pinout................................................................................... 107
Table 16: External Phone Interface Connector Pinout......................................................................... 108
Table 17: Generic Auxiliary Outputs Pinout..........................................................................................109
Table 18: USB Audio Interface Module Specifications......................................................................... 110
Table 19: USB AIM FRU/FRE Information........................................................................................... 110
Table 20: USB AIM States....................................................................................................................115
Table 21: Proxy Server List Buttons..................................................................................................... 121
Table 22: MCC 7100 IP Dispatch Console Call Capacities..................................................................122
Table 23: ASTRO 7.15 MCC 7100 IP Dispatch Console System Components in an ASTRO 7.13
System.............................................................................................................................................165
Table 24: ASTRO 7.15 MCC 7100 IP Dispatch Console System Components in an ASTRO 7.14
System.............................................................................................................................................167
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