NAL SHOUT 3G User manual

Copyright © 2014 by NAL Research Corporation
9385 Discovery Boulevard, Suite 300
Manassas, Virginia 20109 USA
Phone: [phone] x203
E-mail: [e-mail]
SHOUT 3G USER GUIDE
Version 1.0.0
May 16, 2017
POWERED by IRIDIUMTM
and GSM Networks

SHOUT 3G User Guide (Version 1.0.0)
2
Legal Disclaimer and Condition of Use
This document contains information for the SHOUT 3G personal satellite tracking device
and accompanying accessories (“Product”) which is provided “as is.” Reasonable effort has been
made to make the information in this document reliable and consistent with specifications, test
measurements and other information. However, NAL Research Corporation and its affiliated
companies, directors, officers, employees, agents, trustees or consultants (“NAL Research”)
assume no responsibility for any typographical, technical, content or other inaccuracies in this
document. NAL Research reserves the right in its sole discretion and without notice to you to
change Product specifications and materials and/or revise this document or withdraw it at any
time. User assumes the full risk of using the Product specifications and any other information
provided.
NAL Research makes no representations, guarantees, conditions or warranties, either
express or implied, including without limitation, any implied representations, guarantees,
conditions or warranties of merchantability and fitness for a particular purpose, non-infringement,
satisfactory quality, non-interference, accuracy of informational content, or arising from a course
of dealing, law, usage, or trade practice, use, or related to the performance or nonperformance
of any products, accessories, facilities or services or information except as expressly stated in
this guide and/or the Product and/or satellite service documentation. Any other standards of
performance, guarantees, conditions and warranties are hereby expressly excluded and
disclaimed to the fullest extent permitted by the law. This disclaimer and exclusion shall apply
even if the express limited warranty contained in this guide or such documentation fails of its
essential purpose.
In no event shall NAL Research be liable, whether in contract or tort or any other legal
theory, including without limitation strict liability, gross negligence or negligence, for any
damages in excess of the purchase price of the Product, including any direct, indirect, incidental,
special or consequential damages of any kind, or loss of revenue or profits, loss of business, loss
of privacy, loss of use, loss of time or inconvenience, loss of information or data, software or
applications or other financial loss caused by the Product (including hardware, software and/or
firmware) and/or the Iridium satellite and cellular services, or arising out of or in connection with
the ability or inability to use the Product (including hardware, software and/or firmware) and/or
the Iridium satellite and cellular services to the fullest extent these damages may be disclaimed
by law and whether advised of the possibilities of such damages. NAL Research is not liable for
any claim made by a third party or made by you for a third party.

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Contents
Glossary .......................................................................................................6
Introduction .................................................................................................8
Device Description.................................................................................... 11
Using the SHOUT 3G ...................................................................................11
Accessories ............................................................................................. 12
Charging the Battery ................................................................................ 12
Touch Screen........................................................................................... 13
Basic Navigation ...................................................................................... 13
Using the Keyboards................................................................................. 14
Using the Search Box................................................................................ 15
Using the Slider Bar.................................................................................. 16
Network Operating Center (NOC)................................................................ 17
Server for Tracker Software ....................................................................... 17
SatTerm Software .................................................................................... 17
Mapping NOC Server................................................................................. 18
Home Screen........................................................................................... 19
Home Screen ..............................................................................................19
Status Symbols........................................................................................ 19
Date/Time............................................................................................... 21
Home Icons............................................................................................. 21
Favorite Icons.......................................................................................... 21
Quick Start .................................................................................................22
Texting ................................................................................................... 23
Texting Menu..............................................................................................23
Inbox ..................................................................................................... 23
Drafts..................................................................................................... 23
Outbox ................................................................................................... 23
Sent....................................................................................................... 25
Compose................................................................................................. 25
Contacts ................................................................................................. 28
Chk Mbox................................................................................................ 29
Mbox Rate............................................................................................... 30
Inc GPS .................................................................................................. 31
Memory .................................................................................................. 31
Tracking ................................................................................................. 32
Tracking Menu ............................................................................................32

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Rpt Rate ................................................................................................. 32
Format ................................................................................................... 33
Link........................................................................................................ 34
SMS Rt ................................................................................................... 34
Geofences ............................................................................................... 35
Brevity ................................................................................................... 36
Man Down............................................................................................... 36
Call Out .................................................................................................. 37
Blk Rpt ................................................................................................... 38
Q Rpt ..................................................................................................... 38
Data Log ................................................................................................. 38
Stats ...................................................................................................... 38
Cancel 911 .............................................................................................. 38
Utilities ................................................................................................... 39
Utilities Menu .............................................................................................39
Chk GPS ................................................................................................. 39
Chk ........................................................................................................ 40
Iridium ................................................................................................... 40
Chk GSM................................................................................................. 40
Test Rpt.................................................................................................. 40
Chk-In.................................................................................................... 40
Waypts ................................................................................................... 41
Settings .................................................................................................. 42
Settings Menu ............................................................................................42
Audio ..................................................................................................... 42
Backlight................................................................................................. 42
Calibrate ................................................................................................. 42
Contrast ................................................................................................. 42
Favorites................................................................................................. 43
GPS........................................................................................................ 43
Language ................................................................................................ 44
LED........................................................................................................ 44
Reset ..................................................................................................... 44
Search.................................................................................................... 44
Security .................................................................................................. 45
Time/Date............................................................................................... 45
Unit Info ................................................................................................. 45
User Info ................................................................................................ 45
Additional Features ....................................................................................46
Emergency (911) Button ........................................................................... 46

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Status LED .............................................................................................. 46
Powering................................................................................................. 47
Tracking ................................................................................................. 48
Appendix A: PMS Features ..........................................................................48
Brevity ................................................................................................... 48
Compose................................................................................................. 48
Contacts ................................................................................................. 48
Appendix B: Upgrading the Firmware .........................................................49
Appendix C: Power Consumption ................................................................50
Appendix D: Design Specifications ..............................................................51
Appendix E: Standard Compliance...............................................................53
Appendix F: Export Compliance ..................................................................54

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Glossary
AES Advanced Encryption Standard
BIS Bureau of Industry and Security
CE Conformité Européenne
CEP Circular Error Probable
DoD Department of Defense
DoD EMSS DoD Enhanced Mobile Satellite Services
EAR Export Administration Regulations
FCC Federal Communications Commission
FDMA Frequency Division Multiple Access
GMT Greenwich Mean Time
GPRS General Packet Radio Service
GPS Global Positioning System
GSM Global System for Mobile Communications
HACC Horizontal Accuracy
HDOP Horizontal Dilution of Precision
IC Industry Canada
IMEI International Mobile Equipment Identification
LBT L-Band Transceiver
LCD Liquid Crystal Display
LED Light Emitting Diode
LNA Low Noise Amplifier
NOC Network Operation Center
OFAC Office of Foreign Asset Controls
PDA Personal Digital Assistant
PMS PECOS Message Structure
POP Post Office Protocol
RF Radio Frequency
RUDICS Router-Based Unrestricted Digital Internetworking Connectivity
Solution
SBAS Satellite Based Augmentation System
SBD Short Burst Data
SMS Short Message Service
SMTP Simple Mail Transfer Protocol
TBR Time-Between-Reports
TDD Time Division Duplex

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TDMA Time Division Multiple Access
VDOP Vertical Dilution of Precision
USB Universal Serial Bus

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Introduction
The SHOUT 3G is a handheld satellite/cellular messaging and personal tracking
device. It is designed to operate in single-mode with either the Iridium satellite
network or any cellular network including AT&T and T-Mobile. It can also operate
in Iridium/cellular dual-mode. It can transmit location information determined by
a highly sensitive GPS receiver, inbound and outbound status, text messaging,
and emergency/alert notifications.
The SHOUT 3G significantly improves service reliability over existing tracking
products by allowing two-way communications and confirmation of the nature of
the distress to the first responder community. This reduces false alerts, helps
identify the nature of the emergency so that the correct assets can be deployed
thereby reducing search and rescue costs, and provides communications feedback
capability to the user to assist in rescue efforts. When using the Iridium link, the
SHOUT 3G protocol is 100% backward compatible with the SHOUT, SHOUT nano,
SHOUT ts and SHOUT gsm. In this document, the terms SHOUT 3G and 3G are
used interchangeably.
The SHOUT 3G is designed with ultra-low power consumption electronics drawing
less than 70A during sleep. With an internal 2.15 A-Hr rechargeable Li-Ion
battery and depending on the environmental conditions, it can send a position
report every ten minutes for more than ten days (more than 1,600 reports). User
is recommended to read Appendix C to learn about the impact of blocked
antennas on the number of reports. The 3G is equipped with a high resolution
color touchscreen and on-screen keyboards allowing transmission of free-text,
canned messages and a combination of free-text and canned messages. The
menu options are displayed as icons for quick access. The device can periodically
wake up from sleep to send its position report to a command center. A 911 button
is used for immediate emergency/alert notifications. Data are packaged in either
standard or 256-bit AES encrypted format.
The SHOUT 3G is capable of sending position reports and text messages in PECOS
Message Structure (PMS). The PMS complies with the Blue Force Tracking Data
Format Specification as defined in the document PECOS 200907-001 Version 1.7.
The 3G is shipped without PMS features activated and can only be enabled by NAL
Research at the request of an authorized user. Functions related to PMS can be
found in Appendix A.

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The SHOUT 3G offers a variety of services including:
Normal Tracking —The 3G can be programmed to automatically wake up
and send a position report at a set interval ranging from once every minute to
once every forty-five days (at one minute increment).
Emergency Alert —When the emergency 911 button is pushed, the 3G
immediately sends alerts to a designated monitoring center(s). The home
base and user can then communicate to define further specifics of the
situation and a response to the emergency.
Free-Text Messaging —The 3G allows user to send free-text via three
different sets of touchscreen keyboards.
Canned Text Messaging —The 3G allows user to send canned (pre-defined)
messages stored its memory. Sending canned messages saves bandwidth
(effectively cost) because only short codes are transmitted to the server
instead of the entire message body.
Waypoint Tracking —The 3G lets user send and/or save waypoints for later
retrieval. A waypoint is a GPS location that a user wants to identify and mark
with a specific name tag for future reference.
Check-In —The 3G allows a quick check-in message to be sent using a
single key.
Man Down —The 3G has an integrated motion sensor used to activate man
down situation.
Geofencing —The 3G accepts multiple fences defined as polygons (50 fences
with up to 50 points each fence). The 3G can be activated based on conditions
set by these fences.
Data Logger —The 3G has a circular buffer and can be programmed to store
up to 4,000 positions for later retrieval.
IMPORTANT: NAL Research can enable the SHOUT 3G for use on the Iridium
DoD EMSS Gateway (only for the Iridium network and not cellular network).
However, accessing the EMSS Gateway is not authorized until the SHOUT 3G is
provisioned (sign up for airtime). Unauthorized attempts to access the EMSS

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Gateway will result in immediate disabling of the offending device, which must
then be returned to NAL Research for repair. Please see webpage
https://sbd.pac.disa.mil for more information regarding DoD EMSS service
provisioning.
IMPORTANT: User should not disassemble the 3G for repair or services. The
warranty is voided if the 3G is disassembled. It should be returned to NAL
Research for services by calling 703-392-1136 x203 or emailing
[email protected].

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Using the SHOUT 3G
The SHOUT 3G comprises of a touchscreen, a power/back button, a status LED, a
guarded emergency button and a micro USB port. The button is used to power up
the device and can also be used as a back key. The touchscreen allows easy
access to the device features. The micro USB port is for charging, firmware
update and parameter setting. The LED displays device status during emergency
and tracking.
IMPORTANT: Unlike the cellular link which can be used indoor, the SHOUT 3G
must have full view of the sky when the Iridium link is used.
DEVICE
DESCRIPTION
Power/Back Button
Iridium Antenna
Touchscreen
Micro USB Interface
LED Status Display
GPS Antenna
Cellular Antenna
Cellular micro-SIM holder
Guard
Emergency Button
Pull Micro USB/SIM cover off.
Load any cellular micro-SIM card
including AT&T and T-Mobile.
Push micro-SIM to eject

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The following accessories are included with the SHOUT 3G.
The SHOUT 3G is shipped with its internal Lithium-Ion battery partially charged.
User should fully charge the 3G before use. There are two ways to charge the 3G.
One is to use the supplied AC wall adapter. The other is to connect to a standard
USB device. With the AC wall adapter, the charging time is approximately five
hours. Charging time using a USB port depends on the type of USB port. USB 1.0
should be able to charge the 3G in about a day assuming the port is capable of
producing an output current of 100mA. USB 2.0 can charge in about 8 hours
assuming the current output of 0.5A. A common 2 Amp USB wall adapter can
fully charge the device in under 3 hours. NAL Research offers 12VDC and 28VDC
chargers sold as separate items. For solar charges, NAL Research recommends
any of Solio®’s products (www.solio.com).
The 3G has a battery status symbol on top right corner of its touchscreen
indicating the battery is being charged. A message will appear when charging is
complete. The device can be safely operated and does not need to be turned off
while charging. The charging cycle will complete quicker when the device is shut
CHARGING THE
BATTERY
ACCESSORIES
USB-to-micro USB Cable
AC Wall Adapter
Manuals and Software
WARNING!
All batteries can cause property damage, injury or burns if a
conductive material, such as jewelry or keys, touches exposed
terminals. The material may complete an electrical circuit and become
extremely hot. To protect against such unwanted current drain,
exercise care in handling any charged battery, particularly when
placing it inside your pocket, purse or other container with metal
objects.
User should not disassemble the SHOUT 3G for replacing battery. It
should be returned to NAL Research for services. Risk of explosion if
battery is replaced with an incorrect type. Dispose of the batteries
(3G) according to local, state and federal regulations or laws.

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down. While using the 3G, the battery symbol turns red when the remaining
power is less than 20%. A warning message will appear when the remaining
power is less than 10%.
The SHOUT 3G has a resistive touchscreen. Either a finger or a stylus can be used
to select options displayed on the screen. Resistive touchscreen offers consistent
and durable performance in harsh environment. However, as with any
touchscreen devices, user must be careful not to damage it with a sharp object.
Unlike a capacitive touchscreen on most cellular phones whereby a slight tap of
the finger is required, a resistive touchscreen requires a more moderate finger
pressure. A resistive touchscreen drifts slowly over time and needs to be
recalibrated. This can be done using the Setting > Calibrate menu.
The SHOUT 3G can be turned on by holding down the power/back button
for approximately two seconds. A delay in displaying time and date is normal
since the unit first has to check its internal clock against the GPS receiver. Once
the device is on, user can touch any icon to access device features. Again, user
must remember to apply moderate pressure with a fingertip. Resistive screen
requires a little more than a slight touch. The back key can be pressed at any
time to return to the previous screen. Frequently use icons can be configured to
appear on the bottom of the Home menu using Settings > Favorites. The 3G can
be turned off (completely off with no tracking or text messaging) at any time by
BASIC
NAVIGATION
TOUCH SCREEN
Either a stylus or gloved finger
can be used to access features
on the resistive touchscreen

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holding down the power/back button for approximately two seconds. The device
automatically “goes to sleep” after 90 seconds of inactivity.
Some options require the use of on-screen keyboards to enter information. Three
different keyboards are available in landscape orientation—lower case, upper case
and number/special characters. User can toggle between keyboards with special
designated keys next to the “Done” key. The keyboard screen is divided into three
sections as shown in the figure below: (1) header bar, (2) text box and (3)
keyboard.
The number displayed on the far right-hand side of the header bar indicates the
remaining allowable number of characters that can be entered into the text box.
The keyboards are used to enter text inside the text box. The recommended
hand-position is shown in the figure below utilizing two thumbs to tap the
keyboard. While entering text, the position of the cursor in the text box is shown
as a flashing white block. The block turns red when the maximum limit is reached
(Remaining: 0). An alert will sound when the maximum number of characters is
exceeded and additional text is entered.
User can hold down on any key while sliding around the keyboard. The key is not
entered until the finger is lifted. The entire text box can be erased with the Clear
button. Unclear reverses the process. Tap the Done button to accept entered text
and return to the previous screen. Pressing the back key will return to the
previous screen without all the changes—all the changes will be lost.
USING THE
KEYBOARDS
Keyboard
Text Box
Header bar
Cursor (flashing)

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Entered text can be edited by tapping anywhere inside the text box. It is much
easier to use a fingernail or a stylus to accurately position the cursor over the
character to be edited. Holding and sliding a finger inside the text box will prompt
the device to display a segment of the text in the header bar as shown in the
figure below. The position of the cursor is displayed in red character. A space and
enter key will appear as and , respectively.
Some menu options have a Search box allowing user to search for specific
keywords or phrases. The search parameters are defined using Settings > Search
menu. Touching the Search box will bring up a keyboard to enter the search item.
USING THE
SEARCH BOX
Finger position
highlighted in
red character
q w e r t y u i o p
a s d f g h j k l
ABC z x c v b n m @
Done 123 - . , Clear
Enter Text Remaining:309
Meet me at the next stop.

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For menus with options longer than the screen can display, a slider bar will
appear on the right hand side. Hold and drag the slider with a fingertip causes the
3G to quickly scroll the list. A slight finger movement either up or down makes
the 3G scroll one line at a time. Tapping above the slider prompts the screen to
page up and tapping below the slider prompts the screen to page down. The
active area or detect region of the slider bar is wider than the slider bar itself.
Thus, it is possible to place a finger slightly away from the right edge of the
screen to give a more comfortable feel.
USING THE
SLIDER BAR
Search Box
Either slide to quickly scroll up and down
or tap to page up and down

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The SHOUT 3G comprises of a 9603 module capable of SBD connectivity to the
Iridium satellite network and a 2G/3G cellular module capable of SMS and IP
connection. As a messaging and tracking device, its function is to send GPS
reports and text messages to a network operating center (NOC). While deployed
in the field, the 3G can also accept real-time text messages and commands from
a NOC. For Iridium services, the SHOUT 3G can be provisioned by NAL Research
or any certified Iridium airtime service provider including DoD DISA EMSS office.
For cellular services, the SHOUT 3G accepts any cellular micro-SIM including AT&T
and T-Mobile.
A NOC can be a sophisticated central monitoring center equipped with servers
connected to high-speed networks. A NOC can also be as simple as a handheld
mobile device, a laptop or a desktop attached to the Internet, to an Iridium
transceiver or to any wireless network. A NOC is required to receive and
implement the logic necessary for analyzing the 3G messages and determine the
appropriate response.
Upon request, NAL Research will provide Server for Trackers software allowing
user to install on their NOCs to retrieve NAL Research’s formatted GPS reports
from the remote SHOUT 3G. In addition, the program will let a NOC communicate
with modems attached to its serial ports, communicate with POP3/SMTP servers,
communicate with Iridium SBD DirectIP servers, and/or act as a RUDICS
server/client to support incoming and outgoing communications with the 3G.
Under special cases and with a signed NDA, NAL Research will release our
proprietary GPS report formats for developers to implement into their own
tracking software.
Along with Server for Trackers software, SatTerm software is included for user to
set up the SHOUT 3G operating parameters, geofences, contacts and canned
messages. Most of the operating parameters can be set using the 3G on-screen
menus. However, more sophisticated features such as encryption and geofence
must be carried out via SatTerm and a connected computer to the 3G. For
contacts and canned messages, the 3G sends only short codes instead of the
message body to a NOC server. Short codes are then mapped to the real
addresses and/or canned messages with a lookup table saved on the NOC server
during setup. Therefore, when SatTerm is used to enter contacts and canned
messages, SatTerm will synchronize short codes between the 3G and the NOC
server. Email addresses, on the other hand, can be entered on the fly.
NETWORK
OPERATING
CENTER (NOC)
SERVER FOR
TRACKER
SOFTWARE
SATTERM
SOFTWARE

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NAL Research also makes available a mapping NOC server to our customers for
demonstration purposes ONLY. Application developers can call to inquire on how
to setup a free demo account. NAL Research’s NOC server implements Google
Earth to display tracking information. NAL Research assumes no responsibility for
any claims or damages arising out of the use of our server. NAL Research makes
no warranties on the performance or the availability of our server.
MAPPING NOC
SERVER

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Home Screen
Immediately after powered up, user must press the unlock bar located on the
bottom to the screen. A delay in displaying time and date is normal since the unit
has to check its internal clock against the GPS receiver. A PIN is required if the
device is setup with password protection. NAL Research ships the 3G without
password protection. However, if PIN is factory-set, it should be 1111.
Once the correct PIN is entered after powered up, the home screen will appear.
Device status symbols will be shown along the top three lines of the home screen.
Some symbols will not appear until an event is initiated such as sending or
receiving a message.
denotes the primary network used to transmit reports/messages. Either
Iridium or GSM label will appear. To preserve battery life the Iridium
transceiver and cellular module will only be turned on when transmitting
a message or position report and, thus, a diagonal line is drawn over the
symbol when off.
HOME SCREEN
STATUS
SYMBOLS

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denotes: (1) the either Iridium transceiver or cellular module is on with
real-time signal strength represented by the number of vertical bars and
(2) SBD/SMS/IP message transmission is in progress. The signal
strength can range from the lowest of zero to the highest of five bars.
During transmission and with the Iridium link, the antenna must have a
clear view of the sky. The SHOUT 3G cannot send messages or reports
from inside a building via the Iridium network.
denotes the GPS receiver is off. The GPS receiver is always kept off to
preserve battery life until time, date or position information is needed.
denotes the GPS receiver is on with real-time satellite acquisition status
represented by the number of vertical bars. One bar represents valid
time and date fix, two bars represent 2-D fix or dead reckoning, three
bars represent 3-D fix with HDOP higher than 2.0 and four bars
represent 3-D fix with HDOP less than 2.0. Although the SHOUT 3G’s
GPS receiver can often obtain a location fix when the antenna is partially
blocked (near buildings, in a room next to a window, etc.), it is
recommended that the antenna must have a clear view of the sky to
minimize acquisition time and better position accuracy.
battery indicator.
denotes the battery is being charged by an external power source.
denotes all audio alerts are off.
denotes audio alert is on.
denotes unread message(s) is in the Inbox.
denotes message(s) is in the Outbox ready to be sent or message(s) in
queue failed to send.
denotes Geofences is on when the symbol is bright white. The symbol
turns dimmed gray when geofence tracking is off. The geofence symbol
will not appear when there are no fences saved into the device.