NatComm DMS User manual

DMS
USER GUIDE
For Technical Assistance
Please Phone: [phone]
September 2015

Page 2 National Communications
INSTALLATION DIAGRAM

PRODUCT DESCRIPTION
Our DMS Digital Message Player, is designed to connect to a PABX or other
Multi-LineTelephone Systemto provide:
•AHigh Quality Message On Hold facility.
and
•AHigh QualityAfter HoursAnnouncement.
This means that in addition to a High Quality MESSAGE ON HOLD facility,
you can now provide a STUDIO QUALITYAfter Hours announcement to all
callers when your office is closed and this message can be of any length.At
the end of your announcement, DMS can then either :
•HANGUP
or
•RINGYOURANSWERINGMACHINE (DefaultMode)
so your callers can leave a Message
ThereisanANSWERON/OFFTouch Switch located onthefrontface.Touching
this switch once, will turn theAnswering Facility ON (Red Light will turn ON).
You should dothis whenleaving the office.Touchingit againwill turn theAfter
Hours Answering Announcement facility OFF (Red Light will turn OFF). You
shoulddo thiswhen arriving at the office.
ATTENDED OFFICE OPERATION
Red Light should be OFF
DMS will provide a MESSAGE ON HOLD feed to your Telephone System.
AFTER HOURS OPERATION
Red Light should be ON
DMS will ANSWER your INCOMING CALLS, play your After Hours
ANNOUNCEMENT MESSAGE and then Hang Up or Ring an Answering
Machine attached to it if you wish to allow your callers to leave a Message.
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Page 4 National Communications
ANSWERING MACHINE OPERATION
DMS issetby DEFAULT tooperateWITHOUTan Answering Machine.
This means that it will HANG UP immediately once the Announcement
Messagehas been completed..
DMS issetby DEFAULT tooperateWITHOUTan Answering Machine.
DMS can also operate with your ANSWERING MACHINE so that your
callers can leave a Message.
Ifyouwishtoutilisethiscapability,youshouldconnectyourAnsweringMachine
to the LINE OUT port of DMS, as described on pages 10-11.
DMS will then RING your Answering Machine at the completion of your
AnnouncementMessage.
TO SET : DMS TO OPERATE WITH AN ANSWERING MACHINE
enter #410 when in the programming mode
See page 15, Section D 2 for more details
Important Notes
1) You should turn yourAnswering Machine ON and leave it ON at all times.
2) You should set yourAnswering Machine to answer as quickly as possible,
tominimize thedelaybetweentheendof yourAnnouncementandthebeginning
ofthe Out-Going Message of yourAnsweringMachine.
3) As it is always necessary for anAnswering Machine to have an Out-Going
Message, you should record a short instruction on the Answering Machine
such as :
“Please leave your message after the BEEP “.

SD FLASH CARD
DMS is supplied with an 2GB (or greater) SD Flash
Card to store the MP3 based messages that it should
play.
Two MP3 files need to be loaded onto the Flash Card.
One MP3 File is used for the PABX ‘On Hold Message’.
One MP3 File is used for the PABX ‘After Hours Message’.
DMS must be able to differentiate the Two files that have been loaded
onto the SD card and it does this by looking at the file name.
DMS differentiates theTwo files by looking for the number of the first 3
digits of MP3 filenames.
The Filenames of the MP3 Files used with DMS must be named as
follows :
One MP3 file is for the ANNOUNCEMENT MESSAGE.
NOTE - The filename of this message MUST START WITH 001, so that
DMS knows that this Message is to be used for announcements.
example : 001XYZcompanyannouncement.MP3
The other MP3 file is for the ON HOLD MESSAGE.
The filename of this message MUST START WITH 002 (or any number
up to 019), so that DMS knows that this Message is to be used for On
Hold use. example : 002XYZcompanyonhold.MP3
If your DMS IS fitted with the OPTIONAL Message File Time
Programming facility, refer to the information on page 6.
If your DMS IS NOT fitted with the OPTIONAL Message File Time
Programming facility, please proceed to page 8.
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Page 6 National Communications
TIME PROGRAMMABLE FILES
If your DMS IS fitted with the OPTIONAL Message File Time Programming
facility, then you can load :
* Up to a Maximum of FIVE Separate ‘On Hold Messages’
* Up to a Maximum of FIVE ‘After Hours Messages’.
Each of the Maximum of TEN ‘Messages’ can be programmed to play at :
* Different Times of the Day
* Different Days of the Week
* Between Preset Date Periods
1.The ‘Announcement Messages’must benumbered with filenames
beginning with 001, 002, 003, 004 and 005. You can up to FIVE :
001XYZcompanyannouncement.MP3
002XYZcompanyannouncement.MP3
003XYZcompanyannouncement.MP3
004XYZcompanyannouncement.MP3
005XYZcompanyannouncement.MP3
2.The ‘On HoldMessages’ must be numbered with filenames beginning
with 006, 007, 008, 009 and 010. You can up to FIVE :
006XYZcompanyonhold.MP3
007XYZcompanyonhold.MP3
008XYZcompanyonhold.MP3
009XYZcompanyonhold.MP3
010XYZcompanyonhold.MP3
3. LoadAll Mesaages onto the SD Card in strict numeric order.
4. Install the DMCControl Program as per the separate ‘Time
ProgrammableMessage ChangeUser Guide alsosupplied with this option.
5. Program Each File with the required Play Times, Days or Date Periods,
usingthe DMCControl Programsupplied on the enclosed CD.
Important Note : Only 1 ‘After Hours Message’ and 1 ‘On Hold Messages’
can be programmed play at any 1 time. If more than 1 of either type of
Message is set to play at the same time, then only the filename with the
lowest 3 digit filename prefix will play.

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INSTALLATION - OVERVIEW
There are TWO stages involved in the installation of your DMS device.
1) MESSAGE ON HOLD - INSTALLATION
This involves connecting DMS to a Telephone System On Hold Port,
using a Line Isolation Unit.
Please refer to pages 8-9
2) AFTER HOURS ANNOUNCEMENT - INSTALL
This involves connecting DMS in place of an Answering Machine
OR
If anAnswering Machine has not been used previously, DMS will
need to be connected in parallel to LINE 1 of the Telephone System.
Please refer to pages 10-11
Important Note
DMS should be connected in
parallel with Line 1

Page 8 National Communications
MESSAGE ON HOLD - INSTALLATION
Where an existing RADIO, CD or TAPE player
is being replaced
1. Disconnect Power to the existing audio device.
2. Disconnect theAudio Output Cord of the existing Line
Isolation Unit (LIU) from the existing audio device.
Note -An LIU (Line Isolation Unit) is used to connectAudio
from theAUX or HEADPHONE outlet of the existing device
through to the telephone system.
This is anACMA safety requirement.
3. Connect theAudio Output Cord of the existing LIU to the
3.5mmAudio Output connector of your DMS unit.
Note - If the existing LIU does not use a 3.5mmAudio Plug,
then you will need to replace the existing LIU with a new
LIU which has a 3.5mm Audio Plug. These are available
from National Communications (ph 07 55965128).
4. Power Connection
A12VAC/1Apower adaptor is supplied with your unit. This
must be connected to an electrical power outlet, which is
switched ON.
5. Message VolumeAdjustment
Place a call to the telephone system, put the call ON HOLD
and adjust the volume to a suitable level using the volume
pot located on the rear of DMS. Turning the POT clockwise
will increase the volume.

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MESSAGE ON HOLD - INSTALLATION
Where an existing RADIO, CD or TAPE player
IS NOT being replaced
1. An ON HOLD connection port is required for the connection
of anAudio Source to the Telephone System. This connection is
normally a 610 Style Telephone Socket (ie the old styleAustralian
telephone socket) or a Modular Style Telephone Socket (ie the
new styleAustralian telephone socket).
Note : If the Telephone System is NOT fitted with an ON HOLD
connection port, then you will need to arrange for anACMA
qualified Telephone Technician to fit one. The contact details
of suitable technicians, in most areas, are available by
contacting National Communications on [phone].
2. An LIU (Line Isolation Unit) fitted with the appropriate telephone
plug connection and a 3.5mm audio connector must be used to
connect the audio output from your DMS unit to the ON HOLD
input port of your telephone system. This is an ACMA safety
requirement.
Note : Some Telephone Systems may use an RCAor a 3.5mm
audio socket for their ON HOLD connection port. If this is the
case, you will need to use an LIU fitted with the appropriate
plug. LIU’s with all connection types are available by contacting
National Communications on [phone].
3. Connect theAudio Output port of DMS to the Telephone
System ON HOLD connection port, using the LIU.
Note : IfAudio from DMS cannot be heard when calls are placed
On Hold, then your Telephone System may need to be
programmed to advise it that a MESSAGE on HOLD facility
has been fitted to it. You should contact your Telephone System
supplier for assistance.
4. Power Connection
A 12VAC/1A power adaptor is supplied with your unit. This must
be connected to an electrical power outlet, which is switched ON.

Page 10 National Communications
ANNOUNCEMENT - INSTALLATION
WhereanexistingANSWERING MACHINE is being replaced
1. Disconnect Power to the existingAnswering Machine.
2. Remove the Telephone Cable which is connected to the existing
Answering Machine, from the socket where it connects to it.
3. Connect theTelephone Cable (removed above) to the LINE
IN port located at the rear of DMS.
Please Note : If theAnswering Machine is still required to record
incoming messages, then you should connect it to the LINE OUT
port located at the rear of DMS.
4. Power Connection
A12VAC/1Apower adaptor is supplied with your unit. This must be
connected to an electrical power outlet, which is switched ON.
5. Announcement Message Volume Check
Turn On the Announcement facility by pressing the Button located
on the top face of DMS.
Place a call to the telephone system by dialing your normal telephone
number. DMS will then ANSWER your call and play your
Announcement Message before hanging up (note - DMS will take
approx 15 seconds before hanging up, as it is programmed by default
to ring anAnswering Machine that may be connected to the Line Out
port.
If the volume is too high or too low, you can adjust the volume to a
suitable level using the volume pot located on the rear of DMS.
Turning the POT clockwise will increase the volume.
Note - Changing the volume will also change the volume of the
ON HOLD MESSAGE as well, so you will need to set a volume
which is suitable for both MessageApplications.
DMS should be connected in parallel with Line 1

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ANNOUNCEMENT - INSTALLATION
Where an existing ANSWERING MACHINE is NOT being replaced
1. An ANSWERING MACHINE connection port is required to allow
the DMS device to ANSWER your After Hours calls. This
connection is normally a 610 Style Telephone Socket (ie the old
styleAustralian telephone socket) or a Modular Style Telephone
Socket (ie the new style Australian telephone socket).
Note : If the Telephone System is NOT fitted with an ANSWERING
MACHINE connection port, then you will need to arrange for an ACMA
qualified Telephone Technician to fit one. The contact details of
suitable technicians, in most areas, are available by contacting
National Communications on [phone].
2. Connect theANSWERING MACHINE socket to the LINE IN port
located at the rear of DMS using the supplied cable.
Note : If anAnswering Machine is required to record incoming
messages, then you should connect it to the LINE OUT port
located at the rear of DMS.
3. Power Connection.A12VDC/1Apower adaptor is supplied with your
unit. This must be connected to an electrical power outlet, which is
switched ON.
4. Announcement Message Volume Check. Turn On theAnnouncement
facility by pressing the Button located on the top face of DMS. Place
a call to the telephone system by dialing your normal telephone
number. DMS will thenANSWER your call and play your
Announcement Message before hanging up.
If the volume is too high or too low, you can adjust the volume to a
suitablelevel using thevolume pot locatedon therearof DMS.Turning
the POT clockwise will increase the volume.
Note - Changing the volume will also change the volume of the ON HOLD
MESSAGE as well, so you will need to set a volume which is suitable
for both MessageApplications, or you will need to also use the volume
adjustment on the supplied Line Isolation Unit (LIU).
DMS should be connected in parallel with Line 1

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MESSAGE ON HOLD OPERATION
Once Power is connected and an SD card with both MP3 files is inserted
into its Flash Card slot, DMS will begin supplying your MESSAGE ON
HOLD message to your Telephone System. It will play the Announcement
Message first (once only) before proceeding to ‘loop’ the On Hold
Message.
Whenever power is reconnected to the unit, or another SD card is
inserted into the unit, DMS will undergo an approximate 10 second
‘Initialisation or Boot Up process’. During this time, DMS will carry out
a series of self diagnosis procedures where it will check the SD Card,
Power Supply and other important areas. It will then play the
Announcement Message first (once only) before proceeding to ‘loop’
the On Hold Message.
ANNOUNCEMENT OPERATION
TO TURN THE ANNOUNCEMENT ON
To set DMS to Automatically ANSWER all INCOMING CALLS on your
Main Telephone Line (Line 1) and then play your AFTER HOURS
ANNOUNCEMENT MESSAGE :
Press the TOUCH SWITCH located on the front panel so that the :
RED LIGHT IS ON
TO TURN THE ANNOUNCEMENT OFF
To set DMS to NOT ANSWER your INCOMING CALLS :
Press the TOUCH SWITCH located on the front panel so that the :
RED LIGHT IS OFF

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PLAYBACK CHECK OPTION
DMS can be OPTIONALLY fitted with anInternal Speaker which is used
as part of our Play Back Check facility.
When this option is fitted, DMS outputs it’s Audio Message to the
Telephone System, via the LIU, whenever the LIU is connected.
DMS willconnect it’s Audio Messageto the Internal Speakerwhenever
the LIU is not connected
Thisfacilitymeansthattheusercanquicklyand easilyconfirmwhether
the unit is playing its MP3 message, by simply removing the LIU plug
from the rear of the unit.
TOCHECKYOURUNITISPLAYINGAMESSAGE
RemovetheAudioConnectionfromtheAUDIOOUTport onthebackof
your unit.
Ifyou can hear yourmessagethrough the speakerlocatedwithin DMS,
everythingisfineandyoucannowre-inserttheAudioConnectiontothe
AUDIO OUT port on the back of your unit.
If you CANNOT hear your message through the speaker located within
DMS :
1) Check or change your power connections until the AUDIO starts to
play(Note-afterpowerconnection,thereisa10seconddelaybeforethe
Message will begin to play.)
2)IftheMessagedoesnotstarttoplayafterthe10seconddelay, check
that your SD Flash Card is inserted correctly by removing it and then
replacingit into theSDFlash Card slotlocated on thebackof your unit.
3) If it is still not playing, call your Dealer for assistance.

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PROGRAMMING OPTIONS
DMS provides for THREE USER PROGRAMMABLE SETTINGS which
will allow you to customise the capability of this device to meet individual
requirements.
User SETTINGS are stored in flash memory which will retain your settings
even if power is disconnected.
In most cases the DEFAULT SETTINGS of this device will be suitable
for your requirements.
You should only change the DEFAULTSETTINGS after carefully reading
the detailed information for PROGRAMMING detailed on pages 14-15.
To program DMS, you must temporarily connect a standard analogue
telephone to the Line Out port, as Program Changes are made by using
‘touch tone’ keys.
THE DEFAULT SETTINGS OF THIS DEVICE ARE :
1. DMS will ANSWERS CALLS IN 2 RINGS.
You can change this to 1-20 Rings.
2. DMS will NOT RING the LINE OUT port after playing its message.
If you plan to use an Answering Machine, you MUST program DMS to
RING the LINE OUT after playing its message.
This RING will cause an Answering Machine to Answer after the
Announcement is played so that an incoming caller can leave a
message.
You must set your Answering Machine to answer calls in less than 5
rings, as DMS will hang up after the 5th ring. You should set the
Answering Machine to answer on the minimum ring setting.
If anAnswering Machine is not to be used, you can set this parameter
to 0 to cause the unit to hang up immediately after it finishes the
announcement.

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PROGRAMMING PROCEDURE
You MUST connect a standard analogue (residential type) telephone to the
Line Out port of DMS to carry out programming via the touch tone keys.
A. TURN OFF POWER TO YOUR UNIT
B. SWITCH ON POWER AND PRESS # (within30 seconds)
Onthe attachedtelephone thathas been temporarily connected
forprogramming.
C. YOUR UNIT WILL OUTPUT 3 SHORT ‘BEEPS’
Donot proceeduntil you have heard 3 short beeps.
If you do not hear 3 beeps, return to the start (A).
D. ENTER PROGRAMMING CHANGES AS FOLLOWS:
(You can change one ormore parameters in any order)
1. RING COUNT BEFORE ANSWER
To enter the NUMBER OF RINGS press #1xx (on the telephone)
where xx = number of rings and can be 00-19
To Answer in 2 rings, press #102 (Default)
To Answer in 8 rings, press #108
Pleasewait for confirmation beepbeforeproceeding.
2. PROGRAMANSWERING MACHINE OPERATION
To ProgramDMS tooperate with anAnsweringMachine
Press #410 (on the telephone)
To Re-programDMS to NOToperate withanAnswering
MachinePress #400 (on the telephone)
Pleasewait for confirmation beepbeforeproceeding.
TO LEAVE PROGRAMMING MODE, SIMPLY HANG UP.

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SPECIFICATIONS
Dimensions : 165w x 150d x 60h mm
Weight : 415g
Power Supply : 240VACto12VAC/500mA
Power Consumption : Idle-100mA
: Ringing - 230mA
RingerEquivalence : 0.3 REN
Connectors : RJ 11 6 pin (2 centre)
: 2.5mm barrel connector
ACMACOMPLIANCE : N 782
WARRANTY
This device is guaranteed against defects from workmanship for a period
of two years (24 months) from the date of purchase. In the event of
failure, you should return the product, along with proof of purchase date,
and a written statement about the nature of the problem.
This Warranty shall not apply to any unit which has been subject to
alteration, modification, abuse, negligence, accident, external voltage/
lightning surge or used in any manner contrary to these instructions.
The obligation is solely to repair or replace the product. The warrantor
is not liable for any incidental or consequential damages due to such
defects.
The user is responsible for freight costs to the repair point. The warrantor
will be responsible for freight costs in returning this unit back to the
user.
Damage caused to this device or attached equipment, by lightning strikes
or over voltage surge is not covered under this warranty.
CASE SEALED AT FACTORY
OPENING THE CASE VOIDS THE WARRANTY