Navigil 580 User manual
Navigil 580 User Guide
© 2021 Navigil Ltd - www.navigil.com
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Table of Contents
1 About this user guide .................................................................................. 4
2 About the Navigil 580 .................................................................................. 5
2.1 At a glance .........................................................................................................................5
2.2 What’s in the box ..............................................................................................................7
2.3 Installing and charging .....................................................................................................7
2.4 Wearing the watch............................................................................................................8
2.5 Setup wizard......................................................................................................................8
3 Get to know your Navigil 580 ...................................................................10
3.1 Speaker and microphone ............................................................................................. 10
3.2 Audio, LED and vibration .............................................................................................. 10
3.3 Display icons................................................................................................................... 10
3.4 Watch modes.................................................................................................................. 12
3.5 Changing the watch mode............................................................................................ 12
3.6 Watch profiles ................................................................................................................ 14
4 Regular and emergency calls....................................................................17
4.1 Making an emergency call ............................................................................................ 17
4.2 Making an emergency request message .................................................................... 17
4.3 Sending an emergency help request........................................................................... 18
4.4 Making a regular call ..................................................................................................... 18
4.5 Receiving a normal call.................................................................................................. 19
5 Location tracking and reporting...............................................................20
5.1 Indoor tracking............................................................................................................... 20
5.2 Outdoor tracking............................................................................................................ 20
5.2.1 Outdoor tracking limitations ..................................................................................................................... 20
6 Wellness and activity tracking ..................................................................22
6.1 Activity Goal .................................................................................................................... 22
6.2 Fall detection .................................................................................................................. 22
6.3 No movement ................................................................................................................ 23
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6.4 Checking wellness statistics.......................................................................................... 23
7 Product safety and care ............................................................................24
7.1 Watch care and handling .............................................................................................. 24
7.2 Optical heart rate sensors ............................................................................................ 24
7.3 Medical devices .............................................................................................................. 24
7.4 Location accuracy .......................................................................................................... 25
7.5 FCC................................................................................................................................... 25
7.6 ISED.................................................................................................................................. 26
7.7 EULA ................................................................................................................................ 26
7.8 Electronic waste ............................................................................................................. 27
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1 About this user guide
This user guide is a complete collection of guidance topics for using the Navigil 580 watch.
The guidance topics use the following conventions for special instructions:
Warning
This is a warning. Warnings indicate potential risks that could cause injury to the device user or
others.
Caution
This is a caution. Cautions indicate potential hazards that could damage the device.
Note
This is a note. Notes provide tips and further information.
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2 About the Navigil 580
The Navigil 580 is a specialized personal care device featuring location tracking, mobile network
connectivity, and a range of wellness stats to support the safety and good health of wearers.
Together with the Navigil Service, the watch and online service offer a complete suite of tools for
relatives, caregivers and employers alike.
Before taking the watch into use, please carefully read the Product safety and care.
2.1 At a glance
The device features an analog watch with an integrated digital display for showing notifications and
accessing the watch menu. On the back of the device you find the charging contacts as well as the
optical heart rate sensor.
CROWN button
Digital display
SOS button
Optical HR sensor
Charging pins
Below the CROWN is the microphone, and on the left side is the speaker.
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UP button
CROWN button
Microphone
DOWN button
Speaker
Four buttons, three on the right-hand side of the device and one below the bezel, provide easy access
to features and emergency functions.
[UP] – Scroll up / reject incoming call
[CROWN] – Enter menu / accept change / end call
[DOWN] – Scroll down / reject incoming call
[SOS] – Make emergency call
Note
The UP and DOWN buttons are not mechanical like the CROWN and SOS buttons. Use the UP
and DOWN buttons with a firm tap like on a touchscreen device.
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2.2 What’s in the box
In addition to the Navigil 580 watch, you get charging dock (with built-in beacon), power cable and
charger.
Charging dock
Power cable
Charger
Replacement straps and additional beacons are available as accessories.
2.3 Installing and charging
Before wearing the Navigil 580 for the fist time, you need to install the charging dock and fully charge
the watch.
Place the charging dock on a flat surface near a wall outlet.
We recommend installing the dock in a central room or the bedroom.
Connect the charging dock and charger with the power cable.
Plug the charger into the wall outlet.
Place the watch on its side, with buttons facing up, onto the charging dock. The watch beeps to
indicate charging started.
Note
On the inside of the package lid is a label with a default username and password to access the
Navigil Service. Please keep this information for future use.
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The watch displays "Setting up, please wait" during the initial charge and setup. You can press the
CROWN to check the network connection status during this time. If there is no network connection, try
moving the watch and dock to another location.
When the watch is charging, the digital display shows the battery level. After the watch is fully charged
and the display shows 100%, you can take it out of the dock and put it on.
Normally the watch comes fully configured, so this is all you need to do to take it into use.
However, if you have received a watch that is not yet configured, the digital display shows SETUP while
charging. In this case, you need to set up and activate the watch. For further information, seeSetup
wizard.
2.4 Wearing the watch
The Navigil 580 is designed to be worn 24/7 as a wrist watch and activity tracker (including sleep
tracking). The device is splash-proof, but should not be worn while swimming or exposed to extreme
temperatures and humidity, such as in a sauna.
The watch features an optical heart rate sensor that requires direct skin contact to be able to read
heart beats. The ensure accurate readings, the watch should be worn snugly on the wrist slightly above
the wrist bone. For further information about the heart rate sensor, please see Optical heart rate
sensors.
2.5 Setup wizard
Use the Navigil Service setup wizard to configure and activate a new watch. Log into the service using
your preferred web browser with the default username and password provided on the label inside the
product package.
Note
The first charge and initial setup may take several minutes, or up to one hour in some cases.
The watch needs to establish the mobile network connection and complete the setup. Please
do not remove the watch from the charging dock during this period. When the watch setup is
complete, the watch hands move to the correct time and the watch beeps.
Warning
Skin rashes may occur for some people with sensitive skin. If a rash occurs, please remove the
watch immediately and consult a doctor.
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The setup wizard guides you through the required steps to set up and activate the watch. Please be
ready to provide:
Device wearer’s name
Contact names and numbers
Home beacon name and location
Note
The setup wizard is currently not available. To configure a watch, please use Device Settings in
the Navigil Service. For further information, see the Navigil Service User Guide.
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3 Get to know your Navigil 580
The Navigil 580 is an advanced piece of technology with several sensors and functional components. In
addition to a hybrid analog and digital display and an optical heart rate sensor on the back, the watch
features built-in GPS, mobile network antenna (and SIM card), Bluetooth radio, and an accelerometer
for motion detection.
3.1 Speaker and microphone
On the left side of the watch is a powerful speaker. The speaker volume can be easily adjusted using
the Navigil Service. During calls, we recommend keeping the watch around 25 cm away from your
mouth.
The microphone is a small hole located on the right side of the watch below the CROWN button.
3.2 Audio, LED and vibration
The Navigil 580 uses sounds, an LED and vibration for important notifications. Some features also
include audio prompts where the watch speaks instructions or status information to help guide the
watch user.
The LED is just below the number '6' at the bottom of the display. It is used to indicate battery level and
charging status:
Battery low warning: slow blinking red light
Battery low alarm: fast blinking red light
Battery charging: constant red light
Battery full: constant green light
Vibrations act as emphasis for notification tones. However, if the watch is in silent mode, only
vibrations are used.
3.3 Display icons
The watch uses a range of icons to indicate status, activity and other information to help inform and
guide the watch wearer.
The display icons are explained in the table below.
Icon Name Meaning
Battery Indicates battery level or charging status
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Icon Name Meaning
Home beacon Watch is connected to a beacon
GPS GPS is active; the icon flashes while the watch is searching for
a GPS signal
Tracking Location tracking is active
Emergency tracking Emergency tracking has been activated
Call Voice call in progress; also shown in front of names in contact
list
Cancel call Call canceled or otherwise interrupted
Data transfer Watch is uploading or downloading data of the mobile
network
Mobile network Indicates mobile network signal strength; more bars mean
stronger signal
No mobile network No mobile network connection is available
Flight mode Flight mode is active and network connection is not possible
Silent mode Silent mode is active and no alarm or ring tones are allowed
Select Press to select
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Icon Name Meaning
Selected Menu item is selected and active
Names Names menu Contact list of numbers that can be called from the watch
Mode Mode menu Watch mode options
3.4 Watch modes
The watch uses modes to control notifications and radio transmission. The following modes are
available when Full profile is enabled:
Normal: this is the default mode; all enabled features and notifications are available
Flight: this mode deactivates Bluetooth, GPS and mobile network connectivity
Silent: this mode deactivates alarm tones as well as ring tones when making or receiving calls;
vibration remains active
Stealth: this mode is like normal mode, but SOS call and message sounds and audio prompts
are replaced by vibrations (see below for details)
SOS call and SOS message in stealth mode
With SOS calls, the audio is completely muted and replaced with vibrations. The digital display also does
not react to SOS calls. The following vibration sequences are used instead of sounds or audio prompts:
1x vibration when SOS call initiates
2x vibration when SOS call connects to the mobile network (receiver's phone starts to ring)
1x vibration when SOS call ends normally
4x vibration when SOS call fails (for any reason)
SOS message recording uses the follow vibration sequences instead of sounds or audio prompts:
1x vibration when recording starts
2x vibration when sending SOS message
1x vibration when SOS message is delivered
3.5 Changing the watch mode
If the watch has the Full user profile enabled, the watch wearer can change the watch mode.
To change the watch mode:
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Press CROWN to activate display.
The watch hands automatically move to not obstruct viewing the display. When the display is
active, you see the battery icon, mobile network icon, as well as the date and time (in recurring
intervals).
Press CROWN again to enter the menu. Press CROWN to navigate through the menus until you
see the Mode menu.
Tap UP or DOWN to scroll through the mode options. The currently active mode has a check
mark next to it.
When the desired mode is displayed, press and hold CROWN to select and activate the mode.
Press CROWN again to turn off the display.
Alternatively, you can just wait for the watch to automatically turn off the display (after a few
seconds).
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3.6 Watch profiles
Watch user profiles are collections of settings that determine, for example, button behavior and
whether or not a particular feature is enabled. The profiles are designed to make the watch as easy to
use as possible based on the assistee's capacity.
The default profiles are:
Track: This profile is good for users experiencing dementia or Alzheimer’s disease. The watch
accepts incoming calls automatically, and location tracking is enabled. All buttons are disabled.
Auto: This profile helps with users who have poor dexterity. Incoming calls are accepted
automatically without user interaction. The user can initiate an SOS call with the ALARM button.
Location is also reported when the user presses the ALARM button. Pressing the CROWN
activates the watch display, where, for example, battery status can be checked.
Easy: This profile is for users with good dexterity. The user cannot change the watch mode. All
other features are otherwise available, including accepting or rejecting incoming calls, placing
calls and checking wellness stats from the watch menu.
Full: All watch features are available, including changing watch mode.
The settings for each profile can be tailored as needed. The follow tables outline the default settings for
each profile.
Feature Track Auto Easy Full
User interface
Status view OFF ON ON ON
Activity goal OFF OFF ON ON
Speed dial
(Names list)
OFF OFF ON ON
Note
Changing the watch profile does not reset settings like volume or mode. If you change the
watch profile, e.g. for testing, please remember to check and (re)set device settings as needed.
For instance, if the watch was in silent mode before you changed the profile, you should
change the mode to normal after the change.
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Feature Track Auto Easy Full
Mode menu OFF OFF OFF ON
Call auto
answer
ON ON OFF OFF
Call hang up /
Reject allowed
OFF OFF ON ON
Allow volume
control during
call
OFF OFF ON ON
Battery warning
UI
OFF OFF ON ON
SOS functionality
Help request
call
OFF ON ON ON
SOS audio
message
OFF ON ON ON
Report
emergency
location (on
automatic
events)
ON ON ON ON
Tracking functionality
Tracking outside
of home range
(conflict with
service settings)
ON OFF OFF OFF
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4 Regular and emergency calls
The watch uses mobile network connectivity for making and receiving calls. These can be normal phone
calls or special emergency calls. The emergency call can also be initiated with a digital message to an
alarm receiving center (ARC) using Navigil Service APIs (SCAIP, TS 50134-9 or M2M).
4.1 Making an emergency call
Emergency calls (SOS calls) are designated help requests and follow a specific procedure to maximize
call success.
To make an emergency call:
Press the SOS button until the watch indicates with a tone and/or vibration that the help request
is activated.
The watch display shows an SOS animation.
Wait for the call to be answered.
Press and hold CROWN to end or cancel the call.
When a help request call is initiated, the watch attempts to call persons in the Names list who are
designated to receive help request calls as defined in the Navigil Service. If the first helper does not
answer, the watch calls the next designated helper in the list and continues this until someone answers
the call. Depending on the mobile network and number of helpers, the call connection time may vary.
Typically the call is answered in a few seconds if the first helper in the call sequence is available.
If no one answers, the call is connected to the alarm call service center (if enabled) or the call is
terminated. If the call is terminated (for any reason), an alarm is logged in the Service and the watch
wearer's status is changed to ALARM CALL - No Answer.
4.2 Making an emergency request message
If you try to make an emergency call (SOS call), and there is a problem with the mobile network or the
network signal is too weak, the watch automatically switches to sending a recorded emergency request
message (SOS message).
The SOS message process is as follows:
Press the SOS button until the watch indicates with a tone and/or vibration that the help request
is activated.
The watch display shows an SOS animation as normal.
If the SOS call fails, the watch informs you with a text and audio message that the call failed.
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The watch instructs you with audio and text how to record an SOS message.
You have 30 seconds to record the message. The watch beeps to indicate when recording has
ended. You can also stop and send the recording by pressing and holding the CROWN button.
The watch indicates with audio and text when the SOS message is sent and when it is
successfully received.
At this point, if you press the SOS button again, a new message can be recorded if the network issues
persist and an SOS call cannot be initiated.
4.3 Sending an emergency help request
By default, pressing the SOS button activates a help request call. However, the watch and service can be
configured to send an emergency help request (SOS request) instead of a call. The request message
goes to the Navigil Service or to an alarm receiving center (ARC) operator if an ARC setup has been
configured.
To send an SOS request:
Press the SOS button until the watch indicates with a tone and/or vibration that the help request
is activated.
The watch display first shows the SOS animation.
While the message is being sent, the display shows Sending SOS.
When the message is successfully sent, the display shows SOS request sent.
Wait for a call from the service or ARC operator.
Press and hold CROWN to end or cancel the SOS request.
4.4 Making a regular call
Normal mobile network phone calls can be made to any number in the speed dial list. This capability is
only available in Easy and Full profiles.
To make a normal phone call:
Press CROWN to active the display.
Press CROWN twice to navigate to the Names menu.
Tap UP or DOWN to scroll to the name of the person you want to call.
Press and hold CROWN when the correct name is shown to initiate the call.
During the call, you can adjust the speaker volume with UP and DOWN.
End the call by pressing and holding CROWN.
If the call is not answered or there is a network error, the watch display returns to the Names menu.
Try the call again or exit the menu by pressing UP and DOWN simultaneously.
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4.5 Receiving a normal call
If the network connection is available, the watch user can receive calls. Incoming calls are automatically
accepted with Track and Auto profiles.
In the Easy and Full profiles, the watch wearer can accept or reject an incoming call.
To accept or reject an incoming call:
To accept an incoming call, press CROWN.
To reject an incoming call, press UP or DOWN.
During the call, you can adjust the speaker volume by pressing UP or DOWN.
End a call by pressing CROWN.
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5 Location tracking and reporting
Navigil watches are designed to track and report the wearer's location using a combination of GPS,
Bluetooth and mobile network technology.
5.1 Indoor tracking
The location of the watch wearer can be determined if home beacons have been installed. Beacons are
small Bluetooth radio transmitters that can be used to define the wearer's home or living space.
Once installed and paired with the watch, the watch uses the Bluetooth radio signals of beacons to
report whether the watch wearer is at 'home.' An alarm can be set to indicate when the watch wearer
leaves the home beacon range.
The beacons and Navigil Service can also be configured to report in which room the wearer is and how
much time has been spent in each room over the course of a specified time period.
Beacon configuration and indoor tracking are defined in the Navigil Service.
5.2 Outdoor tracking
Outdoor tracking can be manually or automatically activated depending on the watch and Navigil
Service configuration.
The watch uses GPS and mobile network cell information to track and report the watch wearer's
location while outside. Depending on how the watch and Navigil Service have been configured, the
watch can report location with specific events, such as making an emergency call, or report location at
regular intervals, from a few seconds (emergency tracking) to several minutes.
All tracking and reporting related settings are configured in the Navigil Service.
5.2.1 Outdoor tracking limitations
While GPS can provide very accurate information and is the preferred method used by the watch, there
are several factors that can limit the accuracy of GPS-based location information.
To report location with good accuracy, the watch needs to acquire signals from GPS satellites (the more
the better). This is called getting a GPS 'fix,' and it takes a lot of battery power. The watch cannot spend
too much time looking for GPS signals, but tries repeatedly before giving up.
Note
Location tracking and reporting features may only be used after the wearer, or an individual
with lasting power of attorney, has given his or her approval.
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