NCR 7169 User manual

Owner's Manual
NCR 7169 Multifunction Printer
Release 1.0
BCC5-0000-5349
Issue I

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The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. Product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,
and firmware become available. NCR, therefore, reserves the right to change specifications without prior
notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,
consult with your NCR representative or NCR office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,
and value of this book. Please use the link below to send your comments.
Email: [email protected]
Copyright © 2019-2020, 2023
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

iii
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
Important information to the user
To ensure compliance with the Product Safety, FCC and CE marking requirements, you
must use the power supply, power cord, and interface cable which were shipped with
this product or which meet the following parameters:
Power supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage),
non–energy hazard output, input rated 100–240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24
Vdc, 2.3 A. or 3.125 A.
Use of this product with a power supply other than the NCR power supply will require
you to test this power supply and NCR printer for FCC and CE mark certification.
Interface cable
A shielded (360 degree) interface cable must be used with this product. The shield must
be connected to the frame or earth ground connection or earth ground reference at
EACH end of the cable.
Use of a cable other than described here will require that you test this cable with the
NCR printer and your system for FCC and CE mark certification.
Power cord
A UL listed, detachable power cord must be used for this product. For applications
where the power supply module may be mounted on the floor, a power cord with Type
SJT marking must be used. For applications outside the US, power cords which meet the
particular country’s certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety
certifications which are in force in the country of use.

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Wichtige Benutzerinformationen:
Um die Produktsicherheit und die FCC und CE–Markierungsanforderungen bei der
Benutzung des Druckers sicherzustellen, müssen entweder das mitgesante Netzgerät,
Netzanschlußkabel und Verbindungskabel verwendet werden oder folgende
Anforderungen müssen erfüllt sein:
Netzgerät:
Das Netzgerät muß ein UL verzeichnetes (QQGQ) Netzgerät der Klasse 2 mit SELV
(Sekundärextraniederspannung), Nichtenergie Gefahrenausgang, begrenzter
Energiequelle, einer Aufnahmeleistung von 100–240 VAC, 1.5/0.8 A und 50/60 Hz, und
einer Leistungsabgabe von 24 VDC, 3.125 A.c sein.
Die Benutzung des Produktes mit einem Netzgerät, daß nicht von NCR mitgeliefert
wurde erfordert das Testen des Netzgerätes mit dem NCR Drucker auf FCC und CE–
Markierungs Befolgung.
Verbindungskabel:
Bei der Benutzung dieses Produkts muß ein abgeschirmtes (360 Grad)
Verbindungskabel benutzt werden. Die Abschirmleitung muß entweder mit dem
Rahmens des Gerätes oder der Erde verbunden sein oder alternativ müssen alle Enden
des Kabels geerdet werden.
Falls das Verbindungskabel nicht in der hier beschrieben Art benutzt wird, muessen das
Kabel und der NCR Drucker auf die FCC und CE–Markierungs Befolgung überprüft
werden.
Netzanschlußkabel:
Für dieses Produkt muß ein in UL aufgelistete, abnehmbares Netzanschlußkabel benutzt
werden. Falls das Netzgerät fest auf dem Boden montiert ist, muß ein
Netzanschlußkabel mit der SJT Markierung benutzt werden. Für Anwendungen
außerhalb der USA, sollte ein Netzanschlußkabel benutzt werden, daß der
Zertifizierung und Bestimmung des jeweiligen Landes entspricht.
Das Abweichen der hier beschriebenen Benutzungsanleitung des
Netzanschlußkabels kann gegen die gesetzlichen Sicherheitsbestimmungen des
jeweiligen Landes verstoßen.

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Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Communication cables
Shielded communication cables must be used with this unit to ensure compliance with
the Class A FCC limits.
Information to user
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications
will not occur in a particular commercial installation. If this equipment does cause
interference, which can be determined by turning the equipment off and on, the user is
encouraged to contact NCR immediately.
The NCR Company is not responsible for any radio or television interference caused by
unauthorized modification of this equipment or the substitution or attachment of
connecting cables and equipment other than those specified by NCR. The correction of
interferences caused by such unauthorized modification, substitution or attachment will
be the responsibility of the user.

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Industry Canada (IC)
Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference–
Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.

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Bundeskommunikationen Kommission (FCC)
Hochfrequenz–Störungs Richtlinie.
Warnung: Änderungen oder Änderungen an der Maßeinheit, die nicht ausdrücklich
von der Seite, die für die Befolgung verantwortlich ist, genehmigt ist, können zum
Entzug der Benutzungsberechtigung dieses Gerätes führen.
Anmerkung: Dieses Gerät wurde getested und entspricht der zulässigem Richtlinien
eines digitalen Gerätes der Klasse A, gemäß Abschitt 15 in den FCC Richtlinien. Diese
Richtlinien sind dazu da, einen angemessenen Schutz gegen schädliche Störung bei der
komerziellen Nutzung dieses Gerätes zu gewährleisten. Dieses Gerät erzeugt und
benutzt Hochfrequenzenergie und kann Hochfrequenzenergie ausstrahlen. Wenn die
Installierung und Benutzung dieses Gerätes nicht wie im Benutzer Handbuch
beschrieben ist, durchgeführt wird, kann eine schädliche Störung von
Funkverbindungen verursacht werden. Der Betrieb dieses Gerät in einem Wohngebiet
kann schädliche Störung verursachen die auf Kosten des Benutzers behoben werden
müssen.
Kommunikationskabel:
Dieses Gerät muß in Uebereinstimmung mit Kategorie A FCC Richtlinien mit einem
abgeshirmten Kabel betrieben werden.
Benutzerinformationen:
Dieses Gerät muß wie in der Hersteller Anweisungen beschrieben installiert und
benutzt werden. Jedoch gibt es keine Garantie dafür, daß Funkstörung nicht in
bestimmten kommerziellen Installation auftritt. Für den Fall, daß das Gerät
Funkstörungen verursacht, was durch das An und Abschalten des Gerätes festgestellt
werden kann, wird der Benutzer aufgefordert sofort mit NCR Kontakt aufzunehmen.
NCR ist nicht für Radio– oder Fernsehenstörung verantwortlich, die durch
unautorisierte Änderung der Ausrüstung oder den Ersatzes der anschließenden Kabel
oder durch Anschluß von Geräten hervorgerufen wird, die nicht ausdrücklich von NCR
genehmigt wurden sind. Die Korrektur von Störungen, die durch solche unautorisierte
Änderung, Ersatz oder Zubehör verursacht werden, liegt in der Verantwortlichkeit des
Benutzers.

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Industrie–Kanada (IS)
Hochfrequenz–Störungs Richtlinie:
Dieses digitale Gerät der Klasse A entspricht allen Anforderungen der kanadischen
Störung–Verursachende Geräte Richtlinie.
Caution labels information
Hot Surface, Do not touch / Surface chaude, Ne pas toucher.
Hazardous Moving Parts, Keep Fingers and Other Body Parts Away/ Parties Mobiles
Dangereuses Tenir Les Doigts Et Les Autres Parties Du Corps Éloignés.

xi
References
•NCR 7169 Multifunction Printer Service Manual (BCC5-0000-5350)
•NCR 7169 Multifunction Printer Parts Identification Manual (BCC5-0000-5351)
•NCR 7169 Multifunction Printer Migration Guide (BCC5-0000-5353)
•NCR 7169 Multifunction Printer Programmer's Guide (BCC5-0000-5352)

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Table of Contents
Chapter 1: NCR 7169 Multifunction Printer
General Description 1
Features and Options 2
Receipt station 2
Slip station 3
Receipt and Slip print stations 4
General features 5
Options 5
Impact print head 5
Thermal print head 6
Thermal head failure detection 6
What is in the Box 7
Removing the packing material 7
Repacking the printer 8
Choosing a Location 8
Connecting the Cables 9
USB cable connection 10
Different types of Y–cable routing method 11
RS–232 cable connection (Optional) 12
Ethernet cable connection (Optional) 13
About the Universal Serial Bus 14
Advantages of USB connections 14
Additional POS devices 14
Higher bandwidths 14
Advantages of the NCR USB solution 14
Checking for USB Support on the Host Computer 15
Host configuration 15
Configuring the Printer 16

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Software or hardware configuration 17
Installing the USB Virtual COM port driver for printer 19
Windows POSReady 7 19
Windows 8 24
Windows 10 30
Verifying the installation 33
Windows POSReady 7 33
Windows 8 35
Windows 10 37
Uninstalling the drivers 38
Windows POSReady 7 38
Windows 8 41
Windows 10 43
Interface Description 44
Human interfaces 44
Using the Printer 45
Loading and Changing the Receipt Printer 46
Removing the paper roll 46
Loading the paper roll 48
Advancing the paper 49
Replacing the Ribbon Cassette 50
Removing the ribbon cassette 50
Installing the ribbon cassette 51
Printing on Forms or Checks 53
Validating and Verifying Checks 55
Ordering Paper and Supplies 57
Selecting thermal receipt papers 57
Ordering forms 60
Ordering ribbon cassettes 61
Ordering other supplies 61
Cleaning the Printer 63

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Cleaning the cabinet 63
Cleaning the thermal print head 63
Cleaning the slip station 63
MICR Read Head 63
Chapter 2: Troubleshooting Problems
Overview 64
Red LED is Off or Printer Will Not Print 64
Green LED is Blinking Slow 64
Amber LED is Blinking Fast 65
Receipt Printing is Light or Spotty 67
Slip or Forms Printing is Light 68
LED (Slip Table) Does Not Come On 68
Forms Skew or Catch 68
MICR Check Reader Not Reading Properly 69
Stuck Cutter Blade 69
Clearing Paper Jams 72
Slip printing area 72
Flip mechanism area 73
Thermal area 74
Other Serious Problems 75
Contacting a Service Representative 75
Chapter 3: Service Level Troubleshooting
Diagnostics Overview 76
Level 0 Diagnostics (Startup) 77
Level 1 Diagnostics (Printer Configuration) 78
Configuring serial port number assignments 78
Serial port configuration methods 78
Communication interface modes 79
RS-232C interface settings (Standard model) 79
USB interface settings (Standard model) 81
Ethernet interface settings (Option) 81

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Save parameters 84
Emulation/Software options 85
Receipt synchronization 85
Save parameters 86
Default lines per Inch 87
Carriage return usage 87
Asian Mode 88
Set font type option 88
Set Compress Pitch option 89
Set 48 Character mode 89
Set PDF417 Max Column print 89
Set Auto Reset option 90
Set Compatibility Top Margin option 91
Set Emulation Mode option 91
Set Slip Printing Width option 91
Set Platen Wait Time option 92
Set Compatible Bar Code length 92
Hardware Options 93
Set USBType 93
Set USBSpeed 93
Set Print mode 94
Print Density 95
Power Supply 96
Set Standby mode 96
Set Power Off mode 97
Set Knife option 98
Set Paper Width 98
Set Paper Low Detection 99
Set Color Paper option 99
Set Buzzer Tone 100
Set Power LED Control 101

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Set MICR Dual Pass 101
Default Code page 102
EEPROM to Default Settings 104
Level 2 Diagnostics (Runtime) 105
Printer Status LED error blink pattern 106
Receipt station 106
Slip station 107
Level 3 Diagnostics (Remote) 108
PC Board connector locations and designations 109
Main PCB 109
Sub PCB 109
Driver board Main PCB 110
Driver board Sub PCB 111
Fuse location and information 112
Chapter 4: Communication
Communication Overview 113
Interface 113
Sending commands 113
Using BASIC to send commands 113
Communication Interface Modes 114
RS–232C interface settings (Standard model) 114
USB interface settings (Standard model) 115
Ethernet Interface Settings (Option) 116
Save parameters 118
RS-232C Interface 119
Print speed and timing 119
RS-232C technical specifications 120
Setting extra RS-232C options 120
Ethernet Interface 121
Protocol 121
TCP socket 121

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UDP socket 121
Simple Network Management Protocol (SNMP) 122
Dynamic Host Configuration Protocol (DHCP) 122
Hypertext Transfer Protocol (HTTP) 123
Transmission Control Protocol (TCP)socket communication 124
User Datagram Protocol (UDP) socket communication 125
Multiple connection 125
Connectors 126
Power cable connector 126
USB cable connector 127
RS–232C communication connector 128
Ethernet connector 129
Cash drawer connector 130
Chapter 5: Command
Command Conventions 132
Chapter 6: Reflashing the Printer Firmware
Flash Utility Information 133
File configurations 133
Printer languages cross-reference 134
Windows command line firmware update utility 135
Chapter 7: Configuration Network
Overview 138
Display Format of Configuration Setting Page 139
Top page 139
Ethernet Configuration setting page 140
Save Configuration message page 142
Error Message page 142
TCP/IP Setting 143
IP setting 143
Obtaining IP address automatically 144

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TCP/UDPsetting 144
Other ethernet setting 145
SNMP Setting 146
SNMPcommunity setting 146
SNMP IP Trap1 setting 146
SNMPIPTrap2 setting 147
Appendix A: Printer Specifications
Printing Specifications 148
Power Requirements 151
Power modes 151
Power from host 151
Power from external power supply 151
Physical and Operating Environment 152
Temperature and humidity 152
Reliability 152
Dimensions and weight 153
Appendix B: Reflashing the Printer Firmware
Appendix C: Lean Receipt Utility
Appendix D: Print Characteristics
Character Size 156
Receipt station 156
Print Zones 157
Receipt station 157
Appendix E: Thai Font Support
Outline 159
Validate Thai code page function 159
Thai Character Configuration 159
Base line characters 161
Top level/Above level characters 161
Below level characters 161

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Thai Character Data Procedure 162
Notes for this Function 162
Appendix F: Arabic Font Support
Overview 164
Contextual forms 164
Word ligatures 165
Reverse the Arabic strings 165
Proportional font 165
Proportional font conversion handling of Arabic 166
Limitations 166
Invalid command list 166
Horizontal positioning commands 168
Invalid command (sample) 169
Invalid command in middle of the line (example) 170
Printing layout (Over the area) 171
Appendix G: Character Sets
Overview 172
Code pages 437, 850, 852, and 858 173
Code pages 860, 862, 863, and 864 174
Code pages 865, 866, 874, and 1252 175
Code page 1256 and Katakana 176
Code page 932 (1 of 9) 177
Code page 936 simple Chinese (1 of 12) 186
Code page 949 Korean (1 of 16) 198
Code page 950 traditional Chinese (1 of 12) 214

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Revision Record
Issue Date Remarks
AJun2019 First Issue
BOct2019 • Updated the images on the following topics:
• Set MICR Dual Pass
• Set Buzzer Tone
• Updated the steps on the following topics:
• Connecting the cables
• Software or hardware configuration
• Removed "Limited Energy Source" phrase from the Power
Supply safety information
• Added the "Hazardous Moving Parts" caution
• Added the "Cleaning the slip station" topic
CJan2020 • Updated the "Replacing the Ribbon Cassette" procedures
• Added the "Clearing Paper Jams" procedures
DJun2020 Updated the Selecting Thermal Receipt Papers section
ESep2020 Updated the Paper Low LED color from Amber to Green
FJan2022 Added Koehler Blue4est®paper
GApr2022 Updated instructions for resetting the printer
HOct2022 • Updated the Printer Configuration Form
• Updated the Software or hardware configuration Main Menu
• Added CP855, CP1250, CP1251, and Unicode support (UTF-
16) font configurations
• Updated the Radio Frequency Interference Statement for China
IFeb 2023 Added warnings in using and connecting the cash drawer