NCR 5932-66 Series User manual

NCR5932–66xxUSBCompact
AlphanumericKeyboard
Release1.0
UserGuide


B005–0000–2180
IssueB


TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.NCRRealPOS,NCRRealPrice,NCRRealScan,NCREasyPointandNCR
FastLaneareeitherregisteredtrademarksortrademarksofNCRCorporationintheUnitedStatesand/orothercountries.
Otherproductnamesmentionedinthispublicationmaybetrademarksorregisteredtrademarksoftheirrespectivecompanies
andareherebyacknowledged.
Wherecreationofderivativeworks,modificationsorcopiesofthisNCRcopyrighteddocumentationispermittedunderthe
termsandconditionsofanagreementyouhavewithNCR,NCRʹscopyrightnoticemustbeincluded.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmware
becomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insome
instances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCR
representativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis
book.
Addresscorrespondenceto:
Manager,InformationSolutionsGroup
NCRCorporation
DiscoveryCentre,3FultonRoad
Dundee,DD24SW
Scotland
InternetAddress:
http://www.info.ncr.com/Feedback
Copyright©2011,2014
ByNCRCorporation
Duluth,GAU.S.A.
AllRightsReserved

i
Preface
Audience
Thisbookiswrittenforhardwareinstallers/servicepersonnel,systemintegrators,and
fieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor
reproducedwithoutconsent.
Safety Requirements
TheNCR5932–66xxUSBCompactAlphanumericKeyboardconformstoallapplicable
legalrequirements.ToviewthecompliancestatementsseetheNCRRealPOS
TerminalsSafetyandRegulatoryStatements(B005–0000–1589).

ii
References
NCR5932–6xxxPS/2104–KeyProgrammablePOSKeyboard(B005–0000–1569)
NCR5932KeyboardsPartsIdentificationManual(BUF0–0637–A)

iii
Table of Contents
Chapter1:Introduction
Overview.................................................................................................................1‐1
AvailableModels....................................................................................................1‐2
Features....................................................................................................................1‐3
32ProgrammableFunctionKeys...................................................................1‐3
KeyClicksandErrorTones............................................................................1‐4
ExternalUSBPort............................................................................................1‐4
KeyboardStatusIndicator..............................................................................1‐5
GlidePad...........................................................................................................1‐5
MagneticStripeReader...................................................................................1‐5
Keylock..............................................................................................................1‐6
Dimensions..............................................................................................................1‐7
Weight......................................................................................................................1‐7
Chapter2:Installation
EnvironmentalConditions....................................................................................2‐1
PhysicalEnvironment.....................................................................................2‐1
OperatingRange..........................................................................................2‐1
StorageRange...............................................................................................2‐1
TransitRange...............................................................................................2‐1
ElectricalEnvironment....................................................................................2‐2
CableConnection...................................................................................................2‐3
KeyboardConnectorPinOuts.......................................................................2‐4
Chapter3:Configuration
SystemRequirements.............................................................................................3‐1
KeyboardConnection......................................................................................3‐1
OperatingSystem.............................................................................................3‐1
ConfigurationAccess.............................................................................................3‐2
DownloadingtheConfigurationSoftware...................................................3‐2
KeyboardPhysicalLayout....................................................................................3‐3
DefaultConfiguration.....................................................................................3‐3
OptionalConfiguration...................................................................................3‐3
KeyPositionNumber............................................................................................3‐4

iv
GUIConfigurationSoftware.................................................................................3‐5
LaunchingGUIConfigurationSoftware......................................................3‐5
MainWindow...................................................................................................3‐5
Information...................................................................................................3‐7
View...............................................................................................................3‐7
Control..........................................................................................................3‐8
File..................................................................................................................3‐9
Connect.........................................................................................................3‐9
ConnectandGetAllData...........................................................................3‐9
ApplyAllConfigurationandKeyMappingtoKeyboard....................3‐9
Exit.................................................................................................................3‐9
SpeakerControlWindow.............................................................................3‐10
SpeakerInformation..................................................................................3‐11
Control........................................................................................................3‐12
KeyboardConfigurationWindow...............................................................3‐13
GeneralParametersTab............................................................................3‐13
MSRControlTab.......................................................................................3‐15
BlockingKeysTab.....................................................................................3‐16
Control........................................................................................................3‐17
ProgrammableKeyWindow........................................................................3‐18
DescriptionTable.......................................................................................3‐18
Control........................................................................................................3‐19
SentinelTableWindow.................................................................................3‐20
DescriptionTable.......................................................................................3‐20
Control........................................................................................................3‐21
KeyMappingTableWindow.......................................................................3‐22
DescriptionTable.......................................................................................3‐22
Control........................................................................................................3‐23
KeyboardWindow.........................................................................................3‐24
ViewOption...............................................................................................3‐24
NumericOption.........................................................................................3‐27
Information.................................................................................................3‐29
Control........................................................................................................3‐30
DoubleHighKeyConfiguration.............................................................3‐30
KeyMappingValueDefinitionWindow...............................................3‐33

v
Chapter4:ServiceandTroubleshooting
SafetyReminders....................................................................................................4‐1
Cleaning............................................................................................................4‐2
TroubleshootingTips.............................................................................................4‐3
KeyboardIsNotWorking..............................................................................4‐3
SomeKeysontheKeyboardAreNotWorking..........................................4‐3
SomeKeyboardAreNotWorkingProperly................................................4‐3
AppendixA:DeviceFirmwareUpgrade
DownloadingtheDFUApplication....................................................................A‐1
UsingtheDFUApplication.................................................................................A‐2

vi
Revision Record
Issue Date Remarks
A
J
an2011Firstissue
BApr2015Added5932–6674and5932–6680asnewPIDs
Addednewfeatures
Updatedimagestoreflectchangesonkeyboard
layoutandfeatures
UpdatedConfigurationchapter
AddedDeviceFirmwareUpgradeprocedures
 

Chapter 1: Introduction
Overview
TheNCR5932–66xxUSBCompactAlphanumericKeyboardisapoint–of–sale(POS)
keyboardthatprovidesmaximumflexibilitythroughitscompletesetofalpha,
numericandprogrammablefunctionkeys.Italsoprovidessuperiorcompatibility
throughitssupportofthelatestObjectLinkingandEmbeddingforRetailPOS
(OPOS)andJavaPOStoenableuserstosupporttheapplicationandtheoperating
systemoftheirchoice.
Itsprimaryuseisinhigh–performancecheckoutareasofgeneralmerchandiseand
fooddistributionsales.Thiskeyboardisdesignedwithsealedmembranesthatare
specificallycreatedtorepelspilledliquidsandwithstandextremeconditionsinretail
environments.
ItissupportedonthecurrentlyreleasedNCRRealPOSterminals.

1

1-2 Chapter 1: Introduction
Available Models
Model Description
5932–6670CompactAlphanumericUSBKeyboardNoKeylock,NoMSR,No
Cable(Charcoal)
5932–6680CompactAlphanumericUSBKeyboardNoKeylock,NoMSR,No
Cable(Black)
5932–6674CompactAlphanumericUSBKeyboardwithMSRandKeylock,
NoCable(Charcoal)

5932–6670/6680
Glide Pad
32 Programmable
Function Keys
Status
Indicator Filler (No MSR)
33060a



Chapter 1: Introduction 1-3
5932–6674
33060b
Glide Pad
Filler (MSR)
MSR
32 Programmable
Function Keys
Status
Indicator
Keylock

Features
Thekeyboardincludesthefollowingfeatures:
32ProgrammableFunctionKeys
KeyClicksandErrorTones
ExternalUniversalSerialBus(USB)Port
KeyboardStatusIndicator
GlidePad
Keylock–Optional
MagneticStripeReader(MSR)–Optional
32 Programmable Function Keys
The32programmablefunctionskeyscanbeprogrammedtoperformfunctions
specificforthePOSterminaloperationthroughtheconfigurationsoftware.Seethe
“ProgrammableKeyWindow”sectioninthe“Configuration”chapterofthisuser
guideformoreinformation.

1-4 Chapter 1: Introduction
Key Clicks and Error Tones
Thefrequencyandthevolumeofthetonescanbechangedthroughtheconfiguration
utility.
Thetoneindicatorincludesthefollowingthecharacteristics:
Characteristics 5932–6674
ResonantFrequency:100Hzto10kHz
PowerRating:200mW
SoundPressureLevel:77dBMinimum
(Measuredat22inchesfromthespeaker)

External USB Port
ThekeyboardprovidesanexternalUSBport.AUSB2.0high–speedportisavailable
forexternallowpowerUSBdeviceattachment.
WhentheKeylockisin“L”position,theexternalUSBport,MSR,andglidepadareall
disabledbydefault,andcanbeenabledbyflashconfigurationoption.
Note: WhenthekeyboarddisablestheexternalUSBport,thekeyboardcutsOFFthe
USBpowerbus;therefore,whenaself–poweredUSBdeviceisattachedtotheexternal
USBport,thedevicemaynotbedisabled.


Chapter 1: Introduction 1-5
Keyboard Status Indicator
Thekeyboardstatusindicatordisplaysthecurrentstateofthekeyboard.The
indicatoriscomposedoflight–emittingdiodes(LEDs)withthefollowingfunctions:
NumLockIndicator—Emitsgreenlightwhenthenumberpadisinnumber
mode.
CapsLockIndicator—Emitsgreenlightwhenalphakeysareincapsmode.
ScrollLockIndicator—Emitsgreenlightwhenthearrowkeysareinscrollmode.
PowerIndicator—Emitsgreenlightwhenthekeyboardisgenerallyworking
properly.
ThestatusindicatorLEDsdonotemitanylightwhenthePOSterminalisoff.
Glide Pad
Theglidepadprovidesamouse‐typepointingdevicethatisinternallyconnectedto
theUSB2.0HUBcontroller.WhentheKeylockisin“L”position,theexternalUSB
port,MSR,andglidepadarealldisabledbydefault,andcanbeenabledbyflash
configurationoptionorUSBHIDclassrequest.
Magnetic Stripe Reader
TheMagneticStripeReader(MSR)isanoptionalfeaturethatprovidessupportfor
readingmagneticallycodeddatacards.
ThekeyboardssupportthefollowingtypesofMSR:
ISOTracks1,2,and3
JIS–IIandISOTrack2
Note: For5932–6670,theMSRheadisconnectedtothekeyboardcontrollerboard
throughtheMSRconnector.Thenecessaryelectronics(hardwareandfirmware)for
theoperationoftheMSRisprovidedbytheon–boardkeyboardcontrollerthat
equippedaMagtekASICchip.TheMSRsignalsfromthereaderheadarerouted
directlytotheMagtekASICchipsupportedbythekeyboardcontroller.TheMSRdata
ispassedtothehostsystemintheformofkeyboardmessagesembeddedinthe
keyboarddatastream.
Note: For5932–6674,thekeyboardcontainsathirdpartyMSRmoduleandis
connectedtotheUSB2.0HUBportinternally.WhentheKeylockisin“L”position,
theexternalUSBport,MSR,andglidepadarealldisabledbydefault,andcanbe
enabledbyflashconfigurationoptionorUSBHIDclassrequest.


1-6 Chapter 1: Introduction
Keylock
Thekeyboardisequippedwitha4–positionKeylockswitch.TheKeylockswitchcan
berotatedbetweenspecificpositionsbyusing3keys.
Thepositionsareexplainedinthefollowingtable.
Abbreviation Position Description
ExExceptionAllowscustomerorservicerepresentativetoperformlow–
levelprogrammingsuchasworkstationdiagnostics,
workstationconfiguration,andworkstationloading
LLockedLockskeyboardinputtoprohibituseofnormalfunctions
RRegisterAllowsnormalretailmodefunctions
SSupervisorAllowsthesupervisortoprovidehighestlevelof
workstationcontrolsuchasrefundsandrunningtotals


Chapter 1: Introduction 1-7
Dimensions
185mm
(7.28 in)
371mm
(14.60 in) 44mm
(1.73in)
29329

Weight Keyboard–1.1kg(2.4lbs)


Chapter 2: Installation
Environmental Conditions
Physical Environment
Thissectionliststhephysicalandelectricalenvironmentsrequiredforthe
NCR5932–66xxUSBCompactAlphanumericKeyboard.
Warning: Condensationmayoccurwhenkeyboardistransferredfromcoldareasto
warmareasduringshipment.Ifcondensationhasoccurred,ensurethatthe
keyboardhasundergoneadryingprocessbeforeitsuse.
Operating Range
Condition Range
Temperature0°Cto50°C(32°Fto122°F)
RelativeHumidity85%RelativeHumidity
BarometricPressure15.2to0.2psiuptoamaximumof9,850feet
Storage Range
Condition Range
TemperatureRange‐20°Cto60°C(‐4°Fto140°F)
TemperatureChange15°C(27°F)perhourmaximum
HumidityRange95%RelativeHumidity
Transit Range
Condition Range
TemperatureRange‐40°Cto60°C(‐40°Fto140°F)
TemperatureChange20°C(68°F)perhourmaximum
HumidityRange5%to95%RelativeHumidity
2

2-2 Chapter 2: Installation
Electrical Environment
Theelectricalenvironmentrequiredforthekeyboardmoduleislistedasfollows:
Parameter Symbol Max
SupplyVoltageVIN5.25V(5932–6674)
SupplyCurrentIIN150mA
Note: Thekeyboardisnotsensitivetopowersupplyrisetime.

Chapter 2: Installation 2-3
Cable Connection
TheNCR5932–66xxUSBCompactAlphanumericKeyboardconnectstothePOS
terminalthroughaUSBinterface.AUSBcablewithStandardAplugononeendand
StandardBplugontheotherendisrequiredforusewiththiskeyboard.
29330

TheStandardAplugisconnectedtothePOSterminalandtheStandardBplugis
connectedtothekeyboard.ItalsoprovidesanadditionalUSBportforStandardA
plugs.
29331

ThefollowingNCRcablescanbeusedtoestablishconnectionbetweentheNCR
5932–66xxUSBCompactAlphanumericKeyboardandthePOSterminal.
Description Part Number
1.5–meterUSBcable1432–C376–0015
2.5–meterUSBcable1432–C377–0025
4–meterUSBcable1432–C083–0040

2-4 Chapter 2: Installation
Keyboard Connector Pin Outs
29332
4321

Standard A
29332
12
3
4

Standard B





Pin Signal Name
1+5VDCPowerSupply
2Data–
3Data+
4Ground
ShellShield