NEC Express5800/320Ma User manual

NEC Solutions (America), Inc.
NR561
Express5800/320Ma:
Virtual Technician Module User’s Guide

Manual Name: Express5800/320Ma: Virtual Technician Module User’s Guide
Part Number: NR561
Express5800/320Ma Software Release Number: 4.1.0
Publication Date: January 2006
NEC Solutions (America), Inc.
10850 Gold Center Drive, Suite 200
Rancho Cordova, CA 95670
© 2006 NEC Solutions (America), Inc. All rights reserved.
Notice
The information contained in this document is subject to change without notice.
UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE
OF NEC, NEC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE
INFORMATION CONTAINED HEREIN, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PURPOSE. NEC assumes no responsibility or obligation of any kind for any errors contained herein or in connection with
the furnishing, performance, or use of this document.
Software described in NEC (a) is the property of NEC and/or its licensees, (b) is furnished only under license, and (c) may
be copied or used only as expressly permitted under the terms of the license.
NEC documentation describes all supported features of the user interfaces and the application programming interfaces
(API) developed by NEC and/or its licensees. Any undocumented features of these interfaces are intended solely for use
by NEC personnel and are subject to change without warning.
This document is protected by copyright. All rights are reserved. No part of this document may be copied, reproduced, or
translated, either mechanically or electronically, without the prior written consent of NEC Solutions (America), Inc.
The NEC Solutions (America), Inc. logo, Express5800/320Ma, and the Express5800/320Ma logo, are trademarks of NEC
Solutions (America), Inc. ActiveService Network is a trademark of Stratus Technologies Bermuda, Ltd. All other
trademarks and trade names are the property of their respective owners.

Contents iii
Contents
Preface vii
1. Introduction to VTMs and the VTM Console 1-1
Overview of the VTM and VTM Console 1-1
VTM System Operation and Configuration 1-2
What You Can Do Using the VTM Console 1-3
Parts of the VTM Console Interface 1-3
Description of the VTM Console Tabs 1-5
What You Can Do on the Manage Tab 1-5
What You Can Do on the Card Info Tab 1-6
What You Can Do on the Server Info Tab 1-6
What You Can Do on the SSL Tab 1-6
What You Can Do on the Troubleshoot Server Tab 1-7
Express5800/320Ma Documentation 1-7
2. Connecting to a VTM Console 2-1
Prerequisites for Using the VTM Console 2-1
Installing the JRE and Setting the Browser Options 2-2
Overview of How to Use the VTM Console 2-3
Connecting to a VTM Console Session 2-3
Logging On to the VTM Console 2-4
Logging Out of the VTM Console 2-6
Troubleshooting Connections to a VTM 2-6
Problem: Security for Internet Is Set to High 2-6
Problem: LAN Settings in the Browser Are Using a
Proxy Server 2-7
3. Reviving a System That Is Not Responding 3-1
When the System Fails to Start 3-1
Restoring the Default BIOS Setup Options 3-2
Restarting a System with Faulty Hardware 3-2

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iv Express5800/320Ma: Virtual Technician Module User’s Guide
When the System Is No Longer Responding 3-2
Performing a Non-Maskable Interrupt 3-3
Resetting the Operating System 3-4
Powering Off the System from the Manage Tab 3-5
Forcing the System to Power Off 3-6
Powering On the System 3-6
Viewing the System Configuration 3-7
Viewing the System Event Log 3-8
Understanding a State-Sensitive Recovery 3-9
Understanding a Fault-Resilient Boot 3-9
4. Using AVR 4-1
Using Advanced Video Redirection 4-1
Starting and Ending an AVR Session 4-2
Logging On to the Host from an AVR Session 4-2
Managing AVR Sessions 4-3
Setting Monitor Controls in an AVR Session 4-3
Setting Video Capture Parameters in an AVR Session 4-4
Setting Languages for an AVR Session 4-6
Setting AVR to Use Typing Mode 4-6
Using the Virtual Keyboard 4-7
Sending Special Key Sequences in an AVR Session 4-7
Using SSL for Keyboard Entries in an AVR Session 4-8
Restoring Mouse Behavior 4-8
Hiding the Client Computer’s Cursor in an AVR Session 4-9
Using AVR in View-Only Mode 4-9
Troubleshooting AVR Sessions 4-10
Configuring and Connecting Remote Storage Devices 4-10
Configuring a CD-ROM or Floppy Disk Drive as a
Remote Storage Device 4-11
Configuring a Local ISO Image File as a Remote
Storage Device 4-12
Connecting a Configured Local Storage Device to the Host 4-13
Disconnecting a Device from the Host 4-14
Removing a Configured Device 4-15
Opening a Configured Device 4-15
The iSCSI Server Target Configuration Dialog Box 4-16
Viewing a Snapshot of the Last Screen Before an ASR Event 4-16
5. Viewing the VTM Configuration 5-1
Viewing VTM Information 5-1
Viewing the Status of the Connection to the System 5-2

Contents
Contents v
Viewing the Network Settings 5-2
Rebooting the VTM 5-3
6. Configuring SSL for VTM Access 6-1
Overview of SSL 6-1
Setting the VTM to Use a Standard Login 6-2
Setting the VTM to Use SSL 6-2
Requesting a Signed Server Certificate 6-3
Uploading a Signed Server Certificate 6-4
Viewing the Server Certificate 6-5
Configuring an Expiration Notification 6-5
Appendix A. POST and Online Diagnostic Codes A-1
POST Codes A-1
Base POST Routine Codes A-1
Server BIOS POST Codes A-15
BIOS Boot Block POST Codes A-17
Online Diagnostic Test Codes A-19
CPU Diagnostic Test Codes A-19
I2C Bus Diagnostic Test Codes A-21
Primary I/O Element Diagnostic Test Codes A-22
Secondary I/O Element Diagnostic Test Codes A-29
Glossary Glossary-1
Index Index-1

Contents
vi Express5800/320Ma: Virtual Technician Module User’s Guide

Preface vii
Preface
Purpose of This Manual
The Express5800/320Ma: Virtual Technician Module User’s Guide documents how to
use the Virtual Technician Module (VTM) console, a Web-based interface used to
remotely monitor Express5800/320Ma systems and diagnose system problems.
Audience
This manual is intended for Express5800/320Ma system administrators, especially
those who troubleshoot an Express5800/320Ma system from a remote location.
Notation Conventions
This document uses the notation conventions described in this section.
Warnings, Cautions, and Notes
Warnings, cautions, and notes provide special information and have the following
meanings:
WARNING
!
A warning indicates a situation where failure to take
or avoid a specified action could cause bodily harm or
loss of life.
CAUTION
!
A caution indicates a situation where failure to take or
avoid a specified action could damage a hardware device,
program, system, or data.
NOTE
A note provides important information about the operation
of a system.
Typographical Conventions
The following typographical conventions are used in Express5800/320Ma documents:

Preface
viii Express5800/320Ma: Virtual Technician Module User’s Guide
•The bold font emphasizes words in text or indicates text that you type, the name of
a screen object, or the name of a programming element. For example:
Before handling or replacing the clock card, make sure that you are properly
grounded by using a grounded wrist strap.
In the System Properties dialog box, click the Hardware tab.
Call the RegisterDeviceNotification function.
•The italic font introduces new terms and indicates programming and command-line
arguments that the user defines. For example:
Many hardware components are customer-replaceable units (CRUs), which
can be replaced on-site by system administrators with minimal training or tools.
copy filename1 filename2
Pass a pointer for the NotificationFilter parameter
•The monospace font indicates sample program code and output, including
message text. For example:
#include <iostream.h>
The operation completed successfully.

Preface
Preface ix
Getting Help
If you have a technical question about Express5800/320Ma hardware or software, try
these online resources first:
•Online support from NEC Technical Support. You can find the latest technical
information about an Express5800/320Ma through online product support at the
NEC Technical Support Web site:
http://support.necsam.com/servers/
•Online product support for Microsoft®products. Your primary source for
support is the computer manufacturer who provided your software, or an
authorized Microsoft Support Provider. You can also find the latest technical
information about Microsoft Windows®and other Microsoft products through online
product support at the Microsoft Help and Support Web site:
http://support.microsoft.com/
If you are unable to resolve your questions with the help available at these online sites,
and the Express5800/320Ma system is covered by a service agreement, please
contact NEC Technical Support (866-269-1239).
Notices
•All regulatory notices are provided in the site planning guide for your system.
•Although this guide documents modem functionality, modems are not available for
all systems. Ask your sales representative about modem availability.
•ActiveService Network (ASN) is not currently available but may be ordered in the
future.

Preface
xExpress5800/320Ma: Virtual Technician Module User’s Guide