Neo-metro WEDGE 9163 Instruction manual

REQUIRED ITEMS FOR INSTALLATION - NOT SUPPLIED
9162
9163
CORTERRA
ADA/OBC COMPLIANT
WASH BASIN
WEDGE™ MODELS:
9161
?Hammer
?7/16" Hex Wrench
?Chalk Line
?Carpenters Level
?1/2" NPS Supply Angle Stops
?Plumbers Putty
?Teflon Tape
?1/4” Fixture Wall Anchors and Anchoring
Hardware (and Appropriate Tools)
?1/2” Fixture Wall Anchors and Anchoring
Hardware (and Appropriate Tools)
Please visit www.neo-metro.com
for most current specifications.
INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
N E O - M E T R O
A M e m b e r of M o r r i s G r o u p I n t e r n a t i o n a l M o r r i s G r o u p
1 5 1 2 5 P r o c t o r A v e n u e • C i t y o f I n d u s t r y, C A 9 1 7 4 6 U S A
8 0 0 . 5 9 1 . 9 0 5 0 • 6 2 6 . 8 5 5 . 4 8 5 4 • F a x 6 0 6 . 9 3 7 . 4 7 2 5
NEO-METRO FIELD SERVICE
TOLL FREE 800-743-8259 • LOCAL 626-855-4866 • FAX [phone]
Prior to Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Dimensional Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessibility Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Rough-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 - 13
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 - 16
Finished Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cleaning and Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
TABLE OF CONTENTS
Date: 06/10/19
Page 1 of 18
Part #: 6216-019-000
Model Shown: 9161-WD04

Page 2 of 18
NEO-METRO FIELD SERVICE
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INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
Please visit for most current specifications.www.neo-metro.com
ANSI, UFAS or ADA compliance is subject to the interpretation and requirements of the
local code authority and is the responsibility of the installer for verification.
Prior to installation, supply lines must be flushed of all foreign material such as pipe
dope, chips, or solder. Debris or foreign material in water supply may damage valve.
T/P Mixing Valve Assembly: Recommended working water pressure is 30 PSI (2.07
bars) minimum to 100 PSI (6.89 bars) maximum. Maximum hot water temperature is
180°F (82°C). Temperature adjustment range is 95°F-110°F (43°C-48°C). Valve
assembly must be drained prior to being subjected to freezing temperatures. The valve
assembly has a check integral to the inlet however, angle stop is to be provided by the
installer.
Provide: 110-120 VAC/60Hz/15A dedicated circuit when Dyson Air Blade Faucet
selected. Refer to Dyson installation instructions for more information.
Important: Some options may slightly alter installation. To ensure proper installation
review the manual thoroughly and verify rough-ins before beginning any work. File this
manual with the owner or maintenance personnel upon completion of installation.
Single Temp Valve Assembly: Recommended working water pressure is 30 PSI (2.07
bars) minimum to 100 PSI (6.89 bars) maximum. Maximum temperature is 130°F
(54.4°C). Maximum outlet temperature is recommended is 105°F (40.6°C). Valve
assembly must be drained prior to being subjected to freezing temperatures. A
checkstop is provided with this valve assembly.
Industry standard wall backing, for wall hung fixtures, is required. Installer provided wall
anchors and wall anchoring hardware must be appropriate for wall construction, and
have a minimum pull-out rating of 1000 lbs. (453.6 kg).
Teflon tape is recommended on all threaded waste and supply connections to reduce the
possibility of leaks.
Provide: 110-120 VAC/60Hz/3A (MAX) electrical receptacle for factory supplied
120VAC/9VDC, 100mA plug-in transformer when -SO and -SOS options are selected.
NOTE: Receptacle(s) must be wired to a GFCI protected circuit. Fixture must be earth
grounded per N.E.C. (National Electrical Code).
Date: 06/10/19
Part #: 6216-019-000

ACCESSIBILITY COMPARISONS
Page 3 of 18
Please visit for most current specifications.www.neo-metro.com
INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
NEO-METRO FIELD SERVICE
TOLL FREE 800-743-8259 • LOCAL 626-855-4866 • FAX [phone]
ACCESSIBILITY COMPARISONS
33"
(838)
RIM
MAX
OBC
PROFILE
34"
(864)
RIM
MAX
27"
(686)
221
2"
(572)
191
4"
(489)
115
8"
(295)
11
4"
(32)
34"
(864)
RIM
MAX
221
2"
(572)
191
4"
(489)
115
8"
(295)
BCBC
31"
(787)
RIM
MAX 24"
(610)
221
2"
(572)
191
4"
(489)
115
8"
(295)
221
2"
(572)
191
4"
(489)
115
8"
(295)
11
4"
(32)
11
4"
(32)
11
4"
(32)
ADA
ADULT
BCBC
(British Columbia Building Code)
OBC
(Ontario Building Code)
ADA ages
6 thru 12
29"
(737)
29"
(737)
Date: 06/10/19
Part #: 6216-019-000

DIMENSIONAL DATA - 9161
Page 4 of 18
NEO-METRO FIELD SERVICE
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INSTALLATION, OPERATIONS
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Please visit for most current specifications.www.neo-metro.com
191
4"
(489)
30"
[762]
15"
(381)
7"
(178)
221
2"
(572)
Date: 06/10/19
Part #: 6216-019-000

Page 5 of 18
NEO-METRO FIELD SERVICE
TOLL FREE 800-743-8259 • LOCAL 626-855-4866 • FAX [phone]
DIMENSIONAL DATA - 9162
INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
Please visit for most current specifications.www.neo-metro.com
221
2"
(572)
7"
(178)
15"
(381)
15"
(381)
72"
(1829)
191
4"
(489)
Date: 06/10/19
Part #: 6216-019-000

Page 6 of 18
NEO-METRO FIELD SERVICE
TOLL FREE 800-743-8259 • LOCAL 626-855-4866 • FAX [phone]
DIMENSIONAL DATA - 9163
INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
Please visit for most current specifications.www.neo-metro.com
96"
(2438)
191
4"
(489)
30"
(762)
30"
(762)
18"
(457)
7"
221
2"
(572)
Date: 06/10/19
Part #: 6216-019-000

9161 ROUGH-IN DIMENSIONS
MOUNTING PLUMBING
Page 7 of 18
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INSTALLATION, OPERATIONS
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C
34" (864) ADA
34" (864) BCBC
33" (838) OBC
31" (787) ADA CHILD
(6-13)
257
8"
[657]
5"
[127]
5"
[127]
F
- 110-120 VAC/60Hz/15A Dedicated Circuit When
- Waste Outlet for 1-1/2" OD P-Trap
- Valve Mounting Area
- Supply Stub-Outs With Stops For Valve 1/2" NPT
- 120VAC, 60Hz, 3A (Max.) GFCI Protected, Electrical
Receptacle When -SO And -SOS Options Are Selected
- Wall Anchoring Ø9/16" x 1" Long, Angle Bracket
- Wall Anchoring Ø9/16" Mounting Point, 2 Places
F
F F
G G
67
8"
[175]
A
B
C
D
E
F
G
34" (864) ADA
34" (864) BCBC
33" (838) OBC
31" (787) ADA CHILD
(6-13)
4"
[102]
B
D D
A
7"
[178]
14"
[356]
8"
[203]
5"
[127]
8"
[203] E
Optional -SOS Sensor
Operated Soap Profile
(Shown For Reference)
71
2"
[191]
41
2"
[114]
Dyson Air Blade Faucet Selected
Hot & Cold Supply Inlet
Mounting Slots, 4 Places
61
4"
[159]
41
2"
[115] H
- Mounting Hanger Plate With Ø3/8" Mounting SlotsH
Date: 06/10/19
Part #: 6216-019-000

Page 8 of 18
NEO-METRO FIELD SERVICE
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INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
Please visit for most current specifications.www.neo-metro.com
9162 ROUGH-IN DIMENSIONS
110-120 VAC/60HZ/15A DEDICATED CIRCUIT
WASTE OUTLET FOR 1-1/2" OD P-TRAP
VALVE MOUNTING AREA
SUPPLY STUB-OUTS WITH STOPS FOR VALVE
120VAC, 60HZ, 3A (MAX.) GFCI PROTECTED,
ELECTRICAL RECEPTACLE WHEN -SO AND -SOS
WALL ANCHORING Ø9/16" X 1" LONG, ENCLOSURE
WALL ANCHORING Ø9/16" MOUNTING POINT, 4
A
B
C
D
F
G
H
WHEN DYSON AIR BLADE FAUCET SELECTED
1/2" NPT HOT & COLD SUPPLY INLET
MOUNTING SLOTS, 8 PLACES
OPTIONS ARE SELECTED
PLACES
MOUNTING BRACKET WITH Ø3/8" MOUNTING SLOTS
E
34" (864) ADA
34" (864) BCBC
33" (838) OBC
31" (787) ADA CHILD
(6-13)
34"
(864)
327
8"
(835)
34"
(864)
327
8"
(835)
67
8"
(175)
5"
(127)
5"
(127)
41
2"
(114)
C
72"
(1828)
34" (864) ADA
34" (864) BCBC
33" (838) OBC
31" (787) ADA CHILD
(6-13)
15"
(381)
7"
(178)
15"
(381)
7"
(178)
12"
(305)
14"
72"
(1828)
A A
B B
E
H
H
HH
G
G
GG
G
G
GG
OPTIONAL -SOS SENSOR
OPERATED SOAP PROFILE
(SHOWN FOR REFERENCE)
F
F
61
4"
(159)
61
4"
(159)
141
2"
(368)
141
2"
(368)
DD DD
4"
(102)
175
8"
(448)
4"
(102)
C
MOUNTING PLUMBING
Date: 06/10/19
Part #: 6216-019-000

Page 9 of 18
NEO-METRO FIELD SERVICE
TOLL FREE 800-743-8259 • LOCAL 626-855-4866 • FAX [phone]
INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
Please visit for most current specifications.www.neo-metro.com
9163 ROUGH-IN DIMENSIONS
110-120 VAC/60HZ/15A DEDICATED CIRCUIT
WASTE OUTLET FOR 1-1/2" OD P-TRAP
VALVE MOUNTING AREA
SUPPLY STUB-OUTS WITH STOPS FOR VALVE
120VAC, 60HZ, 3A (MAX.) GFCI PROTECTED,
ELECTRICAL RECEPTACLE WHEN -SO AND -SOS
WALL ANCHORING Ø9/16" X 1" LONG, ENCLOSURE
WALL ANCHORING Ø9/16" MOUNTING POINT, 6
A
B
C
D
F
G
H
WHEN DYSON AIR BLADE FAUCET SELECTED
1/2" NPT HOT & COLD SUPPLY INLET
MOUNTING SLOTS, 12 PLACES
OPTIONS ARE SELECTED
PLACES
MOUNTING BRACKET WITH Ø3/8" MOUNTING SLOTS
E
34" (864) ADA
34" (864) BCBC
33" (838) OBC
31" (787) ADA CHILD
(6-13)
34" (864) ADA
34" (864) BCBC
33" (838) OBC
31" (787) ADA CHILD
(6-13)
41
2"
(114) 67
8"
(175)
5"
(127)
5"
(127)
145
8"
(371)
291
8"
(740)
21
4"
(57)
291
8"
(740)
21
4"
(57)
291
8"
(740)
A A A
B B B
C
D
E
FF
F
D D
10"
(254)
14"
(356)
141
2"
(368)
4"
(102)
7"
(178)
4"
(102)
4"
(102)
101
2"
(267)
30"
(762)
3"
61
4"
(159) 61
4"
(159)
7"
(178)
30"
(762)
7"
(178)
61
4"
(159)
96"
(2438)
12"
(305)
55
8"
(143)
C C
96"
(2438)
OPTIONAL -SOS SENSOR
OPERATED SOAP PROFILE
(SHOWN FOR REFERENCE)
HHHH
GGGG
GGGG
MOUNTING PLUMBING
Date: 06/10/19
Part #: 6216-019-000

FIXTURE ANCHORING
NOTE: It may be advantageous to
install to the deck, faucets, soap
dispensers or other accessories
prior to wall mounting.
Page 10 of 18
NEO-METRO FIELD SERVICE
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INSTALLATION, OPERATIONS
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Push Basin Assembly against finished wall, and slide down wall
until the Deck Mounting Channel Rests on Mounting Bracket.
Finished Wall1
Mounting Bracket2
Installer Provided 1/4" Wall Anchors 3
Basin Assembly
2
Deck Mounting Channel
3
Finished Wall
1
Secure Fixture to finished wall using installer provided 1/2" Wall
Anchors and Anchoring Hardware.
Locate and mount the Mounting Bracket to a finished wall.
Anchoring Hardware is provided by installer.
1
Deck Height - 41
2"
(114) A.F.F.
2
3
1
2
3
Finished Wall
1
P-Trap Enclosure / Mounting Frame
2
Installer Provided 1/2" Anchoring Hardware
3
4
And Anchoring Hardware
3
21
23
4
Mounting Bracket
4
1
Basin
4
2
1
Date: 06/10/19
Part #: 6216-019-000

WASTE PLUMBING
HINT: Teflon tape is recommended
on all threaded waste and supply
connections.
Page 11 of 18
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INSTALLATION, OPERATIONS
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Note: Add Teflon Tape to item (1)
before assembling item (5).
Assemble Waste Piping using Teflon Tape on all threaded
connections and make up Waste connections to 1-1/2" P-Trap.
Deck
1
Grid Strainer w/ 1-1/2"-16 UNE Threads
2
Rubber Gasket
3
1-1/2" P-Trap
2
1-1/2" Tailpiece
3
Deck
1
With Waste connections secured, mount Drain cover in the
center of the Deck.
Install Grid Strainer and Close Elbow to Deck using Plumber's
Putty.
4
5
6
Finished Wall
1
Deck
2
Drain Cover
3
Flat Fiber Washer
4
1-1/2"-16 UNI Rough Chrome Brass
5
1-1/2"-16 x 1-1/4" UNI Close Elbow with
6
3/8" NPT Clean-Out Plug
Jam Nut
1
1
1
11
1
(Cut to fit Tailpiece as needed)
2
1
2
3
61
4"
(159)
1
2
3
Date: 06/10/19
Part #: 6216-019-000

1) Locate suitable place for mounting the valve
assembly. Valve assembly should be
accessible for service and adjustment and
as close to the point-of-use as possible.
Wall anchors and anchoring hardware are
by others.
NOTE: Installation should be in accordance with
accepted plumbing practices.
3) Connect outlet of tempering valve to
spout using 1/2” NPT connections
provided (Refer to pg.8).
4) Turn on hot and cold water supplies. If any
leaks are observed, hand-tighten
connections as necessary to stop leaks
before proceeding.
2) Connect hot and cold water to supply
valve using 1/2” NPTE connections by others.
5) Turn on fixture and allow water to flow for 2
minutes. Measure water temperature at
outlet. If water is not at desired temperature,
adjust as necessary.
1) Loosen locknut.
3) Turn temperature stem counter-clockwise
for hotter or clockwise for colder outlet
temperature.
2) Turn on fixture and run water for at least 2
minutes. Allow supply temperature to
stabilize.
5) Re-check outlet temperature.
4) Tighten locknut to prevent accidental or
unauthorized temperature adjustment.
Temperature Adjustment
Valve Assembly Installation:
VALVE INSTALLATION & ADJUSTMENT
!IMPORTANT
Flush supply lines of all foreign material such
as pipe dope, pipe chips, solder, sand etc.
before making up supply connections.
HINT: Angle stops are recommended
and is the responsibility of the installer.
LOCKNUT
WARMER
TEMPERATURE
STEM
Page 12 of 18
1
2
1
(For -MXTP Option):
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Date: 06/10/19
Part #: 6216-019-000

OPTIONAL ACCESSORY INSTALLATION & ASSEMBLY
Some soaps contain corrosive additives that can cause rust in
soap dispensers. Acorn Engineering Company recommends
user/ maintenance personnel review MSDS reports of soap and
possible corrosive additives noted.
!WARNING
Rubber
Gasket
Washer
Black end of
Check Valve
Direction
of Flow
3/8" Nut
3/8" O.D.
Tube
Install soap reservoir to wall inside P-Trap
enclosure using mounting brackets provided as
shown. Wall anchors and anchoring hardware
provided by installer.
A.
Install soap filler assembly to deck as shown.
B.
Attach 1-1/4" O.D. refill tube to soap filler
assembly and soap reservoir with provided hose
clamps.
C.
Install soap dispenser(s) onto deck. NOTE:
Gasket and Washer are located beneath the
deck.
D.
Attach 3/8" O.D. Tubing to the dispenser(s) and
reservoir. NOTE: Check Valve must be field
spliced into tubing and installed with respect to
direction of flow.
E.
HINT: For best results install soap
reservoir fill hole directly below soap filler
on deck with refill tube as short and
straight as possible to facilitate refill of
soap without backup or overflow.
Page 13 of 18
Soap Filler Adapter
Ø3/8" OD Tube
Ø1/4" OD Vent Tube
Soap Reservior
Mounting
Bracket
1-1/4"
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Date: 06/10/19
Part #: 6216-019-000

Page 14 of 18
MODEL #9161-WD04-SOS
MODEL #9161-WD04-PDM
TYPICAL FINISHED LAYOUTS
(9161 SHOWN FOR REFERENCE)
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Date: 06/10/19
Part #: 6216-019-000

TROUBLE SHOOTING FOR 9 VOLT DC SENSOR OPERATED VALVES
Normal Valve Function: 9 Volt DC sensor operated valve has flow time of 90 seconds maximum.
To reactivate, the user must move out of and return to the sensing area.
CONDITION: WATER DOES NOT FLOW
Indicators Probable Cause Solution
Sensor flashes continuously
every 2 seconds when
hands are within range.
Low battery warning Replace battery
Circuit breaker tripped. Reset circuit breaker
Replace battery
Defective 9V DC transformer
Transformer polarity crossed Replace transformer (sensor may be
damaged and need replacement).
Unit is in “Security Mode” after
90 seconds of constant detection.
Remove sources of detection and
wait 30 seconds before checking.
Range is too short. Increase range.
Range is too long. Decrease range and wait 30 seconds.
Sensor is picking up a highly
reflective surface. Eliminate cause of reflection and wait
30 seconds before checking.
Sensor does not flash
when the user’s hands
are within range.
Defective sensor. Replace sensor.
Stops or water main closed.
Bad sensor to solenoid connection.
Debris or scale in
solenoid assembly.
Remove solenoid, pull out plunger
and spring, and clean with scale
remover solution or pressurized air.
Debris or scale in diaphragm. Remove diaphragm and clean
Sensor flashes once
when user’s hands are
within range.
Remove strainer and clean.
CONDITION: FALSE TRIGGERING;
WATER FLOWS CONTINUOUSLY
Indicators Probable Cause Solution
Remove diaphragm and clean. Sensor flashes when user’s
hands are within range. Diaphragm is defective or torn.
Sensor is dirty or covered. Clean or uncover sensor and
wait 30 seconds.
Decrease range and wait 30 seconds.
Sensor does not flash when
users hands are within range. Range too long or highly
reflective surface, sunlight, bright
lights etc. are triggering sensor. Eliminate cause of reflection or
correct lighting problem.
CONDITION: WATER FLOWS
CONTINUOUSLY BUT STOPS
WHEN HANDS ARE WITHIN RANGE
Indicators Probable Cause Solution
Water runs continuously when
sensor not activated. Sensor
flashes when hands are within
range and water shuts off.
Solenoid polarity crossed. Disconnect solenoid and
reverse polarity.
Battery completely used up.
Replace transformer.
Open stops or water main.
Ensure wires make proper contact.
Debris or scale in strainer.
Replace diaphragm.
Debris or scale in diaphragm
Page 15 of 18
INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
Please visit for most current specifications.www.neo-metro.com
NEO-METRO FIELD SERVICE
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Date: 06/10/19
Part #: 6216-019-000

CONDITION: WATER DOES NOT FLOW
Probable Cause Solution
Water main closed. Open water main.
Checkstops closed. Open checkstops.
Debris or scale in checkstop strainer
. Remove checkstop strainer and clean.
Air leaks from 1/8” O.D. tubing or fittings. Replace damaged tubing or fitting.
Pushbutton air diaphragm leaks. Replace pushbutton air diaphragm.
Servomotor diaphragm center hole is blocked.
Servomotor upper diaphragm is damaged.
Low or no water pressure at supplies. Increase water pressure to 30 PSI minimum.
CONDITION: WATER DRIPS, WON'T SHUT OFF
Probable Cause Solution
Servomotor diaphragm offset hole is blocked.
Servomotor seat is damage Replace servomotor seat.
Servomotor plate or diaphragm is obstructed.
Servomotor timer assembly is damaged. Replace servomotor timer assembly.
Probable Cause Solution
Valve riser tubing is crimped. Straighten valve riser tubing.
Debris or scale in checkstop strainer
. Remove checkstop strainer and clean.
Blockage in valve flow control. Remove blockage.
Low water pressure at supplies. Increase water pressure to 30 PSI minimum.
Lime deposits in hot water pipes.
CONDITION: REDUCED WATER FLOW
Probable Cause Solution
Air leaks from 1/8" O.D. tubing or fittings. Replace damaged tubing or fitting.
Pushbutton air diaphragm leaks. Replace pushbutton air diaphragm.
Remove blockage.
Replace servomotor upper diaphragm.
Remove cause of obstruction.
Remove blockage.
TROUBLE SHOOTING FOR OPTIONAL PUSHBUTTON OPERATED VALVES
Normal Valve Function: Hand pushbutton operated valve has an adjustable flow time from
5 to 60 seconds.
Remove lime deposits with appropriate
cleaning solution.
CONDITION: PREMATURE WATER SHUT OFF
Page 16 of 18
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Date: 06/10/19
Part #: 6216-019-000

To remove smudges and fingerprints:
Wipe surfaces with a quality Stainless Steel Cleaner/Polish.
Apply using a soft non-abrasive cloth, wipe surfaces with
stainless steel cleaner/polish.
Soap reservoirs and dispensers should be maintained
periodically to clear residue. This should be done in hot
water to clean the internal components. The valve should be
pumped multiple times to thoroughly clean any residue
inside. The reservoir and tubing should also be flushed and
cleaned with hot water. In cases of extreme clogs, the
dispenser should be disassembled and the parts thoroughly
cleaned.
Stainless steel should be kept clean at all times. If
maintained, stainless steel surfaces will retain their new,
clean, polished appearance indefinitely. To remove water
spots or rust spots, stainless steel cleaner/polish on a cloth
is recommended.
SOAP SYSTEMS
Acorn soap reservoirs and dispensers provide a dependable
operation over long term when proper maintenance is
performed and the correct soap is being used. The most
common problem with soap systems is that the wrong
viscosity (thickness) of soap is being used or high acidic pH
levels are in the ingredients. Soap thickness can be best
explained as no thicker or thinner than normal household
liquid dish soap. The pH level of the soap should be 6.5 to
8.5; more acidic soaps will corrode the metal parts and
degrade rubber or plastic components.
FOR HIGH POLISH STAINLESS STEEL
Note: High polish stainless steel surfaces should never
come into contact with any abrasive cleaning brush, cloth or
cleaning agent.
RECOMMENDED CLEANING SOLUTIONS
- Hand dishwashing liquid/soft water solution
- Mild soap/soft water solution
- 3M Stainless Steel Cleaner/Polish
- White vinegar/soft water solution
(for brightening, removing oil and
hard water deposits)
- CLR Brand Cleanser or baking soda/soft
water solution (for brightening, removing
hard water deposits)
- Club soda and sponge
WARNING: Some soap contains corrosive additives that
can cause rust on stainless steel surfaces. Acorn
recommends user/ maintenance personnel review MSDS
reports of soap and possible corrosive additives noted.
NORMAL CLEANING
Clean weekly or more often, as needed
(especially high polishing surfaces)
FOR TOUGH PROBLEMS
- CRES Cleaner specifically for rust stains (available from
Acorn)
- Tarn-X for general stains
- #7 chrome polish
- Silver polish
To remove stubborn spots or to treat a scratch
(Standard Satin Finish Only):
Use of synthetic, abrasive, general-purpose pads such as
Scotch Brite is recommended. Apply the stainless steel
cleaner/polish to the synthetic, abrasive pads and
CAREFULLY rub out spot with cleaner/ polish. Be sure to
rub in the direction of the grain! Do not allow steel wool to
come in contact with the stainless steel. Steel particles can
embed into the stainless steel surface and create rust!
REPAIRING SURFACE DAMAGE
Surface damage, such as minor chips, scratches, burn
marks and graffiti can be repaired with a fine grit abrasive
cleanser, such as a Scotch-Brite pad or fine grit sandpaper.
For more serious physical damage caused by vandals, an
Acorn Solid Surface Repair Kit is available. Contact the
factory for details. Refer to drawing #9927-160-002.
CARE, CLEANING, AND REPAIR
OF CORTERRA SOLID SURFACE
CARE AND CLEANING OF STAINLESS
STEEL SURFACE
IF SPOTS ARE STUBBORN OR IF YOU WISH TO TREAT A
SCRATCH: synthetic, abrasive, general-purpose pads such
as Scotch Brite are recommended. Apply the stainless steel
cleaner/polish to the synthetic, abrasive pad and
CAREFULLY rub out spot with cleaner/polish. Be sure to
rub in the direction of the grain! Do not allow steel wool to
come in contact with stainless steel. Steel particles can
embed into the stainless steel surface and create rust.
RECOMMENDED CLEANING MATERIALS
- Sponge – natural or artificial
- Nylon or other soft-bristle material brush
- Soft cloth (as used on automobile finishes)
CORTERRA SOLID SURFACE
Acorn's densified solid surface material is composed of
recycled solid-surface polymer resin, aluminum trihydrate
and fillers. It is resistant to stains, impact and burns and
complies with ANSI Z124.3. It is attractive, durable and easy
to maintain.
ROUTINE CLEANING
Corterra should be kept clean at all times. If maintained,
Corterra surfaces will retain their new, clean appearance
indefinitely. Wash with a non-abrasive all purpose cleaner
and water, then rinse. Wipe dry. (Never use cleaners with
strong chemicals such as toilet bowl cleaners, rust
removers, ceramic cook top cleaners, laquer thinners or
oven cleaners). To remove persistent stains use a Scotch
Brite pad and an abrasive cleaner or a solution of household
bleach and water (1 part water to 1 part bleach).
To remove rust stains:
Wipe surfaces with CRES (available from Acorn) or
equivalent cleaner. Use recommended solutions. Apply
using a soft non-abrasive sponge. Rinse surfaces
immediately after application. Always follow cleaner product
directions provided. Afterwards, using a soft, non-abrasive
cloth, wipe surfaces with stainless steel cleaner/polish.
Page 17 of 18
NEO-METRO FIELD SERVICE
TOLL FREE 800-743-8259 • LOCAL 626-855-4866 • FAX [phone]
INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
Please visit for most current specifications.www.neo-metro.com
Date: 06/10/19
Part #: 6216-019-000

WARRANTY INFORMATION
Acorn warrants that all of its products are guaranteed against defective material or poor workmanship for a period of
one year from date of shipment. Acorn's liability under this warranty shall be discharged by replacing without charge
F.O.B. City of Industry, California, any goods, or part thereof, which appears to the company upon inspection to be of
defective material or not of first class workmanship, provided that claim is made in writing to the company within
reasonable period after receipt of the product. Where claims for defects are made, the defective part or parts shall be
delivered to the company, prepaid, at City of Industry, California for inspection. Acorn will not be liable for the cost of
repairs, alterations or replacement, or for any expense connected therewith made by the owner or his agents, except
upon written authority from the Acorn City of Industry office. Acorn will not be liable for any damages caused by
defective materials or poor workmanship, except for replacements, as above provided. Contact local Acorn
Representative for complete terms and conditions.
M A I L A D D R E S S
P. O . B O X 3 5 2 7
C I T Y O F I N D U S T R Y, C A 9 1 7 4 4 U . S . A .
P H Y S I C A L A D D R E S S
1 5 1 2 5 P R O C T O R AV E N U E
C I T Y O F I N D U S T R Y, C A 9 1 7 4 6 U . S . A .
T O L L F R E E 8 0 0 - 4 8 8 - 8 9 9 9 • L O C A L 6 2 6 - 3 3 6 - 4 5 6 1
FA X 6 2 6 - 9 6 1 - 2 2 0 0 • W E B w w w. a c o r n e n g . c o m
Page 18 of 18
NEO-METRO FIELD SERVICE
TOLL FREE 800-743-8259 • LOCAL 626-855-4866 • FAX [phone]
INSTALLATION, OPERATIONS
& MAINTENANCE MANUAL
Please visit for most current specifications.www.neo-metro.com
Date: 06/10/19
Part #: 6216-019-000