NETGEAR AirCard 797 User manual

User Manual
AirCard 797 Mobile Hotspot
NETGEAR, Inc.
350 E. Plumeria DriveDecember 2018 San Jose, CA 95134, USA202-11925-01

Support
Thank you for purchasing this NETGEAR product.
After installing your device, locate the serial number on the label of your product and
use it to register your product at https://my.netgear.com. You must register your product
before you can use NETGEAR telephone support. NETGEAR recommends registering
your product through the NETGEAR website. For product updates and web support,
visit http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
2
AirCard 797 Mobile Hotspot

Contents
Chapter 1 Get Started
Meet Your Mobile Hotspot..................................................................8
Control Your Device Using the Power Button..............................8
Sleep Mode.......................................................................................9
Status LED.........................................................................................9
Set Up Your Mobile Hotspot...............................................................9
Recharge the Battery..........................................................................10
Replace a SIM Card............................................................................11
Home Screen.......................................................................................12
Connect to the Internet......................................................................13
Security Credentials...........................................................................14
NETGEAR Mobile App for Smartphones and Tablets...................15
Connect to the Mobile Hotspot With Tethering.............................15
Customize the Mobile Hotspot Settings..........................................16
Chapter 2 Use Your Mobile Hotspot
View Messages From the Mobile Hotspot Web Page...................19
View Messages From the Mobile Hotspot Display.........................19
Delete a Message From the Mobile Hotspot Web Page...............20
View Alerts From the Mobile Hotspot Web Page..........................20
Manage Your Broadband Network Connection.............................21
View Mobile Broadband Network Status From the Mobile Hotspot
Web Page........................................................................................22
Turn Domestic Data On and Off From the Mobile Hotspot Web
Page.................................................................................................22
Turn International Roaming On and Off From the Mobile Hotspot
Web Page........................................................................................23
Connect to Wi-Fi.................................................................................23
Connect Using the Wi-Fi Password.............................................24
Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web
Page.................................................................................................24
Manage Wi-Fi......................................................................................26
Turn On 5 GHz Wi-Fi From the Mobile Hotspot Web Page.....26
Turn On Dual-Band Wi-Fi From the Mobile Hotspot Web
Page.................................................................................................27
Change Wi-Fi Settings From the Mobile Hotspot Web Page...28
3

Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web
Page.................................................................................................31
Manage Wi-Fi Security.......................................................................33
Change Wi-Fi Network Names and Passwords From the Mobile
Hotspot Web Page.........................................................................33
Change Wi-Fi Encryption Settings...............................................36
Chapter 3 Manage Security
Change the Mobile Hotspot Web Page Login Settings................40
Content Filter Levels..........................................................................41
Set Up Content Filtering...............................................................41
Block Access to Websites.............................................................43
Allow Access to Websites.............................................................43
View, Block, or Unblock Connected Devices..................................44
View Connected Devices From the Mobile Hotspot Web
Page.................................................................................................45
Block a Device From the Mobile Hotspot Web Page................46
Unblock a Device From the Mobile Hotspot Web Page...........46
View a List of Blocked Devices From the Mobile Hotspot Web
Page.................................................................................................47
Set Up an Internet Access Schedule................................................47
Activate SIM Security..........................................................................49
Enable Port Forwarding.....................................................................50
Enable Port Filtering...........................................................................51
Chapter 4 Maintain Your Mobile Hotspot
Extend Battery Life..............................................................................54
Adjust Wi-Fi Settings to Optimize Battery Life...........................54
Adjust Display Settings to Increase Battery Life.........................55
View Details About Your Mobile Hotspot........................................55
Back Up and Restore Mobile Hotspot Settings..............................56
Back Up Mobile Hotspot Settings Using the Web Page...........57
Restore Mobile Hotspot Settings Using the Web Page............57
Restore Mobile Hotspot Settings Using the LCD Display.........58
Configure Mobile Broadband...........................................................59
Enable IP Pass-Through Mode.....................................................59
Enable VPN Pass-Through............................................................60
Configure APN Details..................................................................61
Add an APN for Another Network...........................................61
Select an APN to Use................................................................63
Remove an APN Entry...............................................................63
Enable DMZ.........................................................................................64
Set LAN Options.................................................................................65
Update Mobile Hotspot Software and Firmware............................66
4
AirCard 797 Mobile Hotspot

Update in Response to an Alert...................................................67
Update Software From the Mobile Hotspot Web Page............67
Chapter 5 Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and
Accessing the Internet.......................................................................70
What do I do if I can’t connect a device to the mobile
hotspot?..........................................................................................70
What do I do if I can’t access the Internet?.................................70
How do I disconnect from the mobile broadband network?....71
Why doesn’t the Connect or Disconnect button appear on the
mobile hotspot web page?...........................................................71
How do I find out how many devices are connected to my mobile
hotspot’s Wi-Fi networks?.............................................................71
What do I do if the No Signal icon displays?..............................71
Why can’t my device access the mobile hotspot web page when
connected to a VPN?.....................................................................72
Why can’t my mobile hotspot connect to a computer running
Windows Vista?..............................................................................72
What do I do if my mobile hotspot doesn’t connect to my service
provider’s network?.......................................................................72
Questions About the Mobile Hotspot Web Page..........................73
How do I go back to the mobile hotspot web page?................73
What do I do if I forget my attadmin login password?..............73
General Questions..............................................................................74
Why isn’t my battery charging?....................................................74
Why is the Signal Strength indicator always low?......................74
Why is the download or upload speed slow?............................74
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................75
How do I find my computer’s IP address?..................................75
Find the IP address on a Windows 7 , Windows Vista , or
Windows XP device...................................................................75
Find the IP address on a Windows 8 device..........................75
Find the IP address on a Mac OS X device............................75
Find the IP address on devices running other operating
systems.......................................................................................76
How do I find a device’s MAC address?......................................76
Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................76
Find the MAC address on a Windows 8 device or newer....76
Find the MAC address on a Mac OS X device.......................77
What do I do if the Wi-Fi network name doesn’t appear in the list
of networks?....................................................................................77
5
AirCard 797 Mobile Hotspot

Chapter 6 Troubleshooting
View Alerts...........................................................................................79
SIM Not Installed............................................................................79
SIM Error — Check SIM...................................................................79
SIM Locked.....................................................................................79
Temperature-Related Alerts.........................................................80
Connection Alerts..........................................................................80
Reset the Mobile Hotspot..................................................................82
Reset the Mobile Hotspot From the Mobile Hotspot................82
Reset the Mobile Hotspot From the Mobile Hotspot Web
Page.................................................................................................82
Appendix A Specifications
Battery Specifications.........................................................................85
Display Specifications........................................................................86
Environmental Specifications............................................................87
Mechanical Specifications.................................................................87
Mobile Band Specifications...............................................................87
Package Contents...............................................................................87
Port Specifications..............................................................................88
Security Specifications.......................................................................88
WiFi Specifications.............................................................................88
6
AirCard 797 Mobile Hotspot

1
Get Started
This product regularly checks for new firmware and downloads any appropriate, or you
can check for and download new firmware manually. If the features or behavior of your
product does not match what is described in this manual, you might need to update
your firmware.
This chapter provides an overview of mobile hotspot features, and instructions for how
to set up your mobile hotspot and connect to the Internet. The chapter covers the
following topics:
• Meet Your Mobile Hotspot
• Set Up Your Mobile Hotspot
• Recharge the Battery
• Replace a SIM Card
• Home Screen
• Connect to the Internet
• Security Credentials
• NETGEAR Mobile App for Smartphones and Tablets
• Connect to the Mobile Hotspot With Tethering
• Customize the Mobile Hotspot Settings
7

Meet Your Mobile Hotspot
Before you connect your mobile hotspot, familiarize yourself with its LCD screen, icons,
buttons, and connectors.
Power/Wake button Status LED
LCD screen Micro USB charging port
Figure 1. Mobile hotspot buttons and connectors
The mobile hotspot comes with a micro USB charging cable.
Figure 2. Mobile Hotspot Charging Cable
Control Your Device Using the Power Button
The Power button is used to turn the NETGEAR Mobile Hotspot on or off and to choose
which information screen to display on the LCD.
Turn mobile hotspot on. Press and hold Power button for 3-4 seconds
User Manual8Get Started
AirCard 797 Mobile Hotspot

Turn mobile hotspot off. Press and hold the Power button for 3-4 seconds
Wake up WiFi signal and device screen. Press and release the Power button.
Cycle through screens. Press and release the Power button.
Sleep Mode
If there have been no transmissions or operation of your device, or if the battery has
not been charged, your device automatically enters sleep mode to save power.
In sleep mode, WLAN is disabled.
Press the Power button to turn the display on and exit sleep mode.
WLAN function is enabled and WiFi devices can reconnect to the hotspot.
The time required to recover the network connection varies by environment, settings,
etc.
Status LED
The status LED indicates data connection status:
•Blue,slow blink. The mobile hotspot is ready.
•Blue,double-blink. The mobile hotspot is transferring data.
•Amber,slow blink. The mobile hotspot is not connected to the network or is in
standby mode.
Set Up Your Mobile Hotspot
The mobile hotspot comes with a preinstalled SIM card.
User Manual9Get Started
AirCard 797 Mobile Hotspot

To set up your mobile hotspot:
1. Insert the battery.
2. Install the back cover.
3. Firmly close the back cover.
4. Press the Power button to power on the mobile hotspot.
Recharge the Battery
Your battery comes partially charged.
User Manual10Get Started
AirCard 797 Mobile Hotspot

To recharge your battery:
1. Connect the micro USB charging cable to your mobile hotspot.
2. Connect the other end of the cable to the USB port on your computer or to the USB
charger.
Replace a SIM Card
The mobile hotspot comes with a preinstalled SIM card. This step is optional for initial
setup.
To replace a SIM card:
1. Remove the back cover by lifting the corners.
2. Remove the battery.
3. Slide out the SIM card.
4. Insert the replacement SIM card.
User Manual11Get Started
AirCard 797 Mobile Hotspot

5. Insert the battery.
6. Install the back cover.
Home Screen
You can use the home screen icons to view the mobile hotspot’s status, configure Wi-Fi
settings, view data usage details, and view system alerts.
User Manual12Get Started
AirCard 797 Mobile Hotspot

Signal strength
Network indicator
Battery
WiFi details
Connected devices
Unviewed messages
Figure 3. LCD screen display
Table 1. Icons
DescriptionIcons
This indicates the strength of the mobile broadband network signal.
Your 4G LTE wireless device displays one of the following network indicators to let you know which wireless
network you are connected to.
•Connected to AT&T’s 4G LTE network.
•Connected to AT&T’s HSPA+ network.
This indicates the battery is charging.
This indicates the battery is fully charged.
This indicates the mobile router is plugged in to an external power supply and is operating without a
battery.
This indicates there are unread alerts.
Connect to the Internet
When you turn on your mobile hotspot, it automatically connects to the network in your
area. Connect your device to the mobile hotspot Wi-Fi network to access the Internet.
User Manual13Get Started
AirCard 797 Mobile Hotspot

To connect to the Internet:
1. Press and release the Power button to turn on the mobile hotspot.
2. On your laptop or Wi-Fi device, open your Wi-Fi network connection manager.
3. Connect your device to the hotspot with the Wi-Fi name and password.
Note: Your WiFi network name is different from this example.
If guest Wi-Fi is enabled, press the power button again to reveal the guest credentials.
Security Credentials
Three passwords are associated with the mobile hotspot:
•Wi-Fi password. Use this to connect your computer or Wi-Fi device to your mobile
hotspot network. This character string is unique to your device. It displays on the
main mobile hotspot touch screen. If the screen is blank (a power-saving feature),
press and quickly release the Power button. The default Wi-Fi password is also
printed on a label under the battery.
For information about changing Wi-Fi passwords, see Change Wi-Fi Encryption
Settings on page 36.
User Manual14Get Started
AirCard 797 Mobile Hotspot

•Guest Wi-Fi password. When the guest Wi-Fi network is enabled, guests can use
this password to access the network.
•attadmin login password. Use this to log in to the mobile hotspot web page as an
administrator. You must log in as an administrator to use certain features and to
make changes to your mobile hotspot settings. The default attadmin login password,
attadmin, is printed on a label under the battery. The attadmin login password can
be 5–31 characters.
NETGEAR Mobile App for Smartphones and
Tablets
Download and use the complimentary NETGEAR Mobile app to view your connection,
settings, and data usage from your smartphone or tablet. Search the app store for
NETGEAR Mobile.
To manage all mobile hotspot settings, visit the mobile hotspot web page at
http://attwifmanager/ .
Connect to the Mobile Hotspot With
Tethering
You can connect a computer to the mobile hotspot using the micro USB cable instead
of connecting with Wi-Fi. This kind of cable connection is called tethering.
Note: The tethering feature is not available on the model AC797ABS-1A1NAS, but you
can use your computer to access the mobile hotspot web page.
Note: The first time you use the micro USB cable to connect to the mobile hotspot your
computer’s operating system detects the new device.
User Manual15Get Started
AirCard 797 Mobile Hotspot

To install drivers on computers running Windows:
1. Ensure that the mobile hotspot is powered off.
2. Connect the mobile hotspot to your computer using the USB cable.
The mobile hotspot automatically powers on.
Note: Make sure that your computer has access to Internet when you first use the
tethering feature because your computer might need to access the Internet in order
to download the required software driver.
After the driver is installed, you can visit the mobile hotspot web page to customize
your mobile hotspot’s advanced settings. This is an optional step.
Customize the Mobile Hotspot Settings
You can personalize the mobile hotspot and change its settings on the web page.
To log in to your mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2. Enter http://attwifmanager/ .
The mobile hotspot web page displays.
3. Enter the administrator login password.
User Manual16Get Started
AirCard 797 Mobile Hotspot

The default password is attadmin. The password is case-sensitive.
User Manual17Get Started
AirCard 797 Mobile Hotspot

2
Use Your Mobile Hotspot
This chapter explains how to use your mobile hotspot. The chapter covers the following
topics:
• View Messages From the Mobile Hotspot Web Page
• View Messages From the Mobile Hotspot Display
• Delete a Message From the Mobile Hotspot Web Page
• View Alerts From the Mobile Hotspot Web Page
• Manage Your Broadband Network Connection
• Connect to Wi-Fi
• Manage Wi-Fi
• Manage Wi-Fi Security
18

View Messages From the Mobile Hotspot
Web Page
To view messages from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2. Enter http://attwifmanager/ .
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Messages.
A list of messages displays, showing the first portion of the text.
5. Click a message to read the full text.
View Messages From the Mobile Hotspot
Display
You can tell from your mobile hotspot display if you have unviewed messages, and you
can view them directly from there.
This hotspot display indicates you have an unread message.
User Manual19Use Your Mobile Hotspot
AirCard 797 Mobile Hotspot

To view messages from the mobile hotspot display:
1. Press the Power button to view the messages.
Note: Although you can view messages directly on the mobile hotspot, use the
mobile hotspot's web page to delete them.
Delete a Message From the Mobile Hotspot
Web Page
To delete a message from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2. Enter http://attwifmanager/ .
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Messages.
A list of messages displays, showing the first portion of the text.
5. Select the message and click the Delete button.
The message is deleted.
View Alerts From the Mobile Hotspot Web
Page
Your mobile hotspot displays alerts to advise you of device status changes. When there
are outstanding alerts, the alerts displays on the screen. Alerts remain as long as the
issues that cause them are active. When the issues are resolved, the alerts are removed
automatically.
User Manual20Use Your Mobile Hotspot
AirCard 797 Mobile Hotspot