Next LYRA E-Connect UPS IoT User manual

LYRA E-Connect UPS IoT Operation Guidance
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Last update: 2022.June
LYRA E-Connect UPS IoT Operation
Guidance

LYRA E-Connect UPS IoT Operation Guidance
Page 2 / 15.
Last update: 2022.June
Contents
Overview ...........................................................................................................................................3
Quick Start ........................................................................................................................................4
NTP Requirement .............................................................................................................................5
Network Requirements......................................................................................................................6
IPv4 DHCP Server ........................................................................................................................6
Network MTU ................................................................................................................................6
Network Firewall and Proxy
Server ...............................................................................................6
Network Switch Port Speed ..........................................................................................................6
Network Devices Connected to the UPS ..........................................................................................7
Device operation ...............................................................................................................................8
Check IoT Status ..........................................................................................................................8
Enable IoT .....................................................................................................................................8
Restart IoT
device .........................................................................................................................8
Check IP address..........................................................................................................................9
IoT setting portal .............................................................................................................................10
Accessing to setting portal ..........................................................................................................10
IoT detail information...................................................................................................................12
Proxy
setting ................................................................................................................................12
NTP setting .................................................................................................................................13
Trouble Shooting
.............................................................................................................................14
Troubleshooting the UPS Connection to the Cloud.....................................................................14
FAQ.................................................................................................................................................15

LYRA E-Connect UPS IoT Operation Guidance
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Last update: 2022.June
Overview
Built-in ethernet port and optional WLAN dongle enable market-leading and easy-to-use IoT
solutions for:
o Winpower View mobile app which allows you to remote monitor UPS(s) and keep informed
about critical UPS event always.
o Remote report UPS faults and status (contact with your service for detail) from APP or
registered APP account (Email address)
o Automatic UPS and battery warranty alert from APP or registered APP account (Email
address)

LYRA E-Connect UPS IoT Operation Guidance
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Last update: 2022.June
Quick Start
Before start
If your UPS is installed in an enterprise location, it may require additional configuration. See
Network Requirements and NTP Requirement.
Connect UPS to network
Connect IoT UPS to closest network switch with CAT6 FTP network cable.
Enable IoT feature
Make sure UPS is powered on. Enable IoT feature is enabled via the LCD display following
Enable IoT.
Download app and add device
Step 1- Search the “WinPower View” from Google Play store or Apple APP store, then download
and install it.
Step 2 – Create and account then log in.
Step 3- Tap in right top of app, then scan the SN barcode on UPS rear panel to add device.
Check connection establish
Check IoT Status after adding device for 2min. If you get “connected”, cloud service is ready for
you. If you get “disconnected”, refer to Troubleshooting the UPS Connection to the Cloud
Start the journey
Start your remote management: Dashboard provides an overview of all UPS devices. Up to date
detailed UPS information can be checked in device list. Schedule battery test feature allow you
initiate remote battery self-test diagnostic. Multi user privilege setting makes remote
management flexible.

LYRA E-Connect UPS IoT Operation Guidance
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Last update: 2022.June
NTP Requirement
NTP server sync is required to guarantee the correct cloud connection and data transferring. IoT
UPS accessing NTP through port 123 and public NTP servers are enabled by default.
Default public NTP server 1: time.windows.com
Default public NTP server 2: 0.pool.ntp.org
Default public NTP server 3: 1.pool.ntp.org
If UPS is installed in enterprise location, consult with your Network Administrator to get local NTP
server details, then configure it following NTP setting.
If UPS is installed in home office or small office, normally, you can access to our default NTP
servers. In case our default NTP servers are not available in your location, find an available one
in your location and configure it following NTP setting.

LYRA E-Connect UPS IoT Operation Guidance
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Network Requirements
An internet access from the local network is necessary to connect our Cloud. If your UPS is
installed in an enterprise location, it may require additional network configuration to allow your
UPS to connect to our cloud services.
IPv4 DHCP Server
IoT UPS requires an IPv4 DHCP server on its network, to assign an IPv4 address to the device
so it can connect to the Internet.
Network MTU
The router and switch on the network must support a Maximum Transmission Unit (MTU) size of
1500 bytes, at a minimum.
Network Firewall and Proxy Server
To connect to our cloud services, the UPS needs to be able to connect
through port 443, you must add a firewall rule that permits this connection. If the network of the
UPS is behind a proxy server, bypasses any proxy service packet inspection or permit this
connection and configure proxy following Proxy setting. Consult with your Network Administrator
to configure firewall and proxy rules.
Network Switch Port Speed
IoT UPS only support 10/100 Mbps port speed. If you are using a 1Gb network switch, make sure
your network switch supports auto-negotiation.

LYRA E-Connect UPS IoT Operation Guidance
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Last update: 2022.June
Network Devices Connected to the UPS
If your UPS is providing power protection to network devices (e.g. network switch, router) that
provide internet connectivity to the UPS, please check following recommendation or else you will
lost events after outlet group shutdown:
• Connect network devices to master group is suggested;
• Do not configure outlet group shutdown for that outlet group in response to UPS events, via
monitoring software or communication cards
• Do not enable outlet Auto shutdown delay.
Auto shutdown delay is a feature that turns off outlet groups when UPS is in battery mode
automatically.

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Device operation
Check IoT Status
You can check whether IoT connection is successful via LCD or setting portal.
To access IoT status with 5 button LCD (character display): navigate to UPS Status->IoT status
To access IoT status with touchable LCD: navigate to Meter->IoT status
To access IoT detailed status with setting portal, see IoT detail information.
Enable IoT
IoT is disabled by default to protect your data and privacy. IoT can be enabled by LCD or setting
portal.
To enable IoT with 5 button LCD (character display): navigate to Setting->IoT
To enable IoT with touchable LCD: navigate to Setting->Communication->IoT
To access IoT detailed status with setting portal, refer to Accessing to setting portal and find
Access control->IOT Enable or Disable.
Restart IoT device
Try restart IoT device sometimes makes magic when you have trouble in making successful
connection. Please feel safe to restart IoT device as UPS keeps maintaining business continuity.
To restart IoT device with 5 button LCD (character display): navigate to Control-> Reset com
card (IoT)
To restart IoT device with touchable LCD: navigate to Control->Reset IoT function

LYRA E-Connect UPS IoT Operation Guidance
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To restart IoT device with setting portal, refer to Accessing to setting portal and find Device
actions->Reboot Device.
Check IP address
IoT device IP address can be checked via LCD. Default IP address is 0.0.0.0, and it’s updated
accordingly after successfully obtain IP from DHCP server.
To check IP address with 5 button LCD (character display): navigate to Identification -> IP/MAC
address
To check IP address with touchable LCD: navigate to Product Info->Ethernet IP
After device restart, IP address may change depending on your DHCP server setting.

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IoT setting portal
Setting portal is a local web interface allow you to check IoT status and perform network settings.
Accessing to setting portal
Step 1: To start device configuration webpage, check IP address via LCD display, see Check IP
address.
Step 2: Launch a supported web browser using a computer in same LAN with IoT UPS.
Recommended browsers:
•Google Chrome version 89+
•Mozilla Firefox version 63+
•Microsoft Edge version 89+
STEP 3: Enter https://[IP address] with IP address of IoT UPS.
STEP 4: Feel safe to proceed the operation by clicking “Advanced” and “Continue”.

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STEP 5 - The login screen appears.

LYRA E-Connect UPS IoT Operation Guidance
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STEP 6 – Enter the username and password. Default username/password is admin/Admin*1
admin.
Change default password is required at first login. Please keep your password properly.
STEP 8 – Click Login. The Network Module web interface appears.
IoT detail information
IoT device detailed information and connection status are displayed. See trouble shooting if your
device do not successfully connect to cloud after 2min you add device in app.
Proxy setting
If the UPS is installed in enterprise location, proxy is normally required. Contact with your
Network Administrator to get proxy information.
Proxy is disabled by default. Enable proxy and configure your proxy information.
Based on your firmware version, navigation of proxy setting is slight different.

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NTP setting
NTP server sync is required. NTP service is enabled by default, you can configure NTP
server available in your environment. A green frame and update to date timestamp indicate a
successful sync.
Based on your firmware version, navigation of NTP setting is slight different.

LYRA E-Connect UPS IoT Operation Guidance
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Last update: 2022.June
Trouble Shooting
Troubleshooting the UPS Connection to the Cloud
Please check NTP requirement and Network Requirements (for enterprise users).
If issue still exists, see IoT detail information to get IoT Status and find solution in following table.
IoT
Status
Description
Action
Cloud
connected
The
device has established a
connection to cloud and is
operating normally.
/
IoT
disabled
The
IoT feature is disabled.
Check
IoT is enabled. see Enable IoT.
IoT
clock not
correctly set
NTP
server sync fail.
See
NTP requirement
Reconnecting
Device
is establishing connection
with cloud.
If
this is displayed for more than 2minutes, try
Restart IoT device
or contact with your
service.
Device
disabled on
IoT hub
This
device is not registered on the
mobile APP.
Download
APP and add device.
No
network
No
access to cloud.
Make
sure that the network switch has an
active internet connection.
Check
Network
Requirements.
Ethernet/network
interface
link down
Network
is down.
Check
that the Ethernet cable is firmly
inserted into the Ethernet port by
disconnecting it and reconnecting it.
Check
Network
Requirements.
Try
Restart IoT device.
Too
many lost
messages
Messages
frequently get lost.
Check
network stability. If the message
persists, contact with your service.
Other
IoT status
messages
Establish
connection to cloud
failed.
Try
Restart IoT device. If the message
persists, contact with your service.

LYRA E-Connect UPS IoT Operation Guidance
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Last update: 2022.June
FAQ
1. How do I know if my UPS support IoT?
UPS with an embedded ethernet port and a WLAN port (to support wireless dongle) can support
IoT feature.
2. What is NTP
NTP is Network Time Protocol, is used to synchronize the time of a computer client or server to
another server or reference time source.
3. How to reset setting portal password
Setting portal password is a part of UPS setting. It will reset admin user to default password
(admin) via UPS LCD. To reset password with 5 button LCD (character display) and touchable
LCD: navigate to Control> Restore factory settings. Take
4. How to check NTP server availability
With computer holding windows OS, you can follow these steps to check NTP server availability.
Step 1 - With a computer in same LAN with IoT UPS, press Windows+R to open “Run” box.
Step 2 - Type “cmd” and then click “OK” to open a Command Prompt.
Step 3 - In Command Prompt, use command w32tm /stripchart
/computer:domainnameORipaddress /dataonly /samples:5 .
For example, command to check pool.ntp.org is:
w32tm /stripchart /computer:pool.ntp.org /dataonly /samples:5
Step 4 - If time is correctly captured, the NTP server is available in your environment. If not, find
another available NTP server.