Octel Overture 250 User manual


Peripheral Equipment
Manual
Edition 2
September 1997
101–1386–001
Octel Communications Corporation
1001 Murphy Ranch Road
Milpitas, CA 95035-7912
408-324-2000

Your comments about this document are welcome. They can assist us in improving our products.
Please address comments to [email protected] or to the Technical Publications Manager at
Octel Communications Corporation
1001 Murphy Ranch Road
Milpitas, California 95035-7912
U.S.A.
408-324-2000
http://www.octel.com
Copyrighte1997 by Octel Communications Corporation
1001 Murphy Ranch Road
Milpitas, California 95035-7912
All rights reserved. No part of this book may be reproduced in any form without written
permission from Octel Communications Corporation.
All trademarks identified by the tor Rsymbol are trademarks or registered trademarks,
respectively, of Octel Communications Corporation. All other trademarks belong to their
respective owners.
Printed in the United States of America.
PRINTED ON
RECYCLED PAPER

101–1386–001 Edition 2
About This Manual
The Peripheral Equipment manual provides information about setting up and using local
and remote terminals, personal computers, and printers, with the OctelOverturet250
and 350 message servers.
This manual contains information about terminals, modems, and printers used in the
United States. If you have questions about terminals, modems, or printers used in another
country, contact your Octel support representative.
Audience
This manual is for installers, field service engineers, customer technicians, and system
managers.
Organization
This manual is divided into 6 chapters as described below:
Chapter 1. Understanding Terminals and Printers
Provides information about how to use system manager terminals and printers.
Chapter 2. Setting Up System Manager Terminals
Provides instructions for how to set up system manager terminals that are less than 50
feet from the server.
Chapter 3. Setting Up Printers
Provides information on how to set up printers.
Chapter 4. Setting Up Remote Terminals
Provides information on how to set up a terminal that are more than 50 feet from the
server, for remote system management, using a modem.
Chapter 5. Establishing An RDAC
Provides information on how to set up a remote diagnostic administrative center (RDAC)
for use with the Octel Overture 350 message server.
Chapter 6. Troubleshooting
Shows how to solve problems with system manger terminals and printers.

iv Peripheral Equipment
101–1386–001 Edition 2
Conventions
The following conventions are used in this manual.
Note: Calls attention to and stresses the importance of the specific text.
Caution!
Call attention to a specific procedure that could
cause equipment or data damage if improperly
performed.
Calls attention to a specific procedure that
could cause injury to you if improperly
performed.
Warning!
The following typographical conventions are used.
ÁÁÁÁÁÁÁÁÁÁ
Á
ÁÁÁÁÁÁÁÁ
Á
ÁÁÁÁÁÁÁÁÁÁ
Bold italics
ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ
Á
ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ
Á
ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ
Used for keys names, field names, field values, printer
buttons, and text you must type.
ÁÁÁÁÁÁÁÁÁÁ
ÁÁÁÁÁÁÁÁÁÁ
Italics
ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ
ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ
Used for the titles of books and for emphasis.
Related Documentation
For information about the Wyse 55/ES terminal, refer to the WY-55/ES User’ s Guide . For
information about the Epson FX-870 printer, refer to the Epson FX-870 User’s Manual.
For information about the Boca 14.4Kbps V.32bis modem, refer to the Boca 14.4Kbps
V.32bis MODEM manual.
Not all manuals are available in languages other than English. For more information
about related documentation available in your language, contact your local
representative.

101–1386–001 Edition 2
Contents
1. UNDERST ANDING TERMINALS AND PRINTERS
Overview 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Understanding System Manager Terminals 1-1. . . . . . . . . . . . . . . . . . . . . . . . .
Types of System Manager Terminals 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiple Terminal Access 1-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial Channel Configuration 1-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Terminal Keyboard 1-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Printers 1-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. SETTING UP SYSTEM MANAGER TERMINALS
Overview 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Meeting Cable Requirements 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Terminal to the Server 2-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring The Terminal 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recommended Terminal Parameter Settings 2-6. . . . . . . . . . . . . . . . . . . . .
Starting Up the Server 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the CPU Serial Channels 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. SETTING UP PRINTERS
Overview 3-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Meeting Cable Requirements 3-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up the Printer 3-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

vi Peripheral Equipment
101–1386–001 Edition 2
4. SETTING UP REMOTE TERMINALS
Overview 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Considering Security 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the Major Tasks 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Determining the Physical Setup 4-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Obtaining the Required Components 4-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Obtaining Components To Connect a Modem to the Server 4-5. . . . . . .
Obtaining Components To Connect a Modem to a
Remote Terminal 4-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Obtaining Components To Connect a Modem to a Remote PC 4-6. . . .
Configuring and Connecting the VP Modem 4-7. . . . . . . . . . . . . . . . . . . . . . . .
Configuring the VP Modem 4-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the VP Modem to the Octel Overture 250 Server 4-9. . . . .
Connecting the VP Modem to the Octel Overture 350 Server 4-11. . . .
Configuring the CPU Serial Channels for the
Octel Overture 350 Server 4-13.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the SMT Modem to a Remote Terminal 4-14. . . . . . . . . . . . . . . .
Testing the Connection 4-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the PC Modem to a PC 4-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the Connection 4-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5. ESTABLISHING AN RDAC
Overview 5-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Obtaining the Required Components 5-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the RDAC 5-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the RDAC 5-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
With a Telephone 5-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Without a Telephone 5-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents vii
101–1386–001 Edition 2
6. TROUBLESHOOTING
Overview 6-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving System-Manager-Terminal Problems 6-1. . . . . . . . . . . . . . . . . . . . . . . .
Checking the Cables and System Manager
Terminal Parameters 6-2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing System Manager Terminals 6-3. . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Printer Problems 6-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Printing Problems 6-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Epson FX-870 Printing Problems 6-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figures
1-1. A System Manager Terminal Connected to a Server and a Printer 1-2. . . .
2-1. CCF Card Port Configuration for the Octel Overture 250 2-4. . . . . . . . . . . . .
2-2. Main Distribution Board Port Configuration for the
Octel Overture 350 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-3. TERMINAL SELECTION OPTIONS Menu 2-7. . . . . . . . . . . . . . . . . . . . . . . . . .
4-1. Modem Connections Using a Remote Terminal 4-3. . . . . . . . . . . . . . . . . . . . .
4-2. Modem Connections Using a Remote PC 4-4. . . . . . . . . . . . . . . . . . . . . . . . . .
4-3. VP Modem Configuration 4-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-4. Modem Connector on the Octel Overture 250 CCF Card 4-10. . . . . . . . . . .
4-5. Modem Connectors on the Octel Overture 350 Main
Distribution Board 4-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-6. Remote SMT Modem Configuration 4-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-1. J25 Connector on the Octel Overture 350 Main Distribution Board 5-3. . . .
Tables
2-1. Cable Requirements 2-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1. Serial Interface Cable Requirements 3-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-1. VP-Modem Command Descriptions 4-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

101–1386–001 Edition 2
UNDERSTANDING
TERMINALS AND
PRINTERS
Overview
System managers and service personnel use terminals to communicate with servers.
System manager terminals and optional printers are discussed in this chapter.
Understanding System Manager Terminals
The system manager terminal (SMT) is a video-display terminal that is connected to the
server. An optional printer can also be connected to the SMT.
System managers use SMTs to access the server menus to perform the following
administrative tasks:
-Setting up and controlling the Aria voice messaging system through the SMT menus
-Entering, changing, and receiving administrative information
-Ensuring correct server operation
-Optimizing server efficiency
Service personnel use SMTs to perform system maintenance and troubleshooting. Figure 1-1
is an example of an SMT connected to a server, with a printer connected to the SMT.
1

1-2 Peripheral Equipment
101–1386–001 Edition 2
SYSTEM MANAGER TERMINAL
SERVER
PRINTER
000234
Figure 1-1. A System Manager Terminal Connected to a Server and a Printer .
Types of System Manager T erminals
There are several types of SMTs:
-Primary
-Secondary
-Remote
-Remote diagnostic administrative center (RDAC)
Refer to the “The Primary System Manager Terminal” section, through the “Remote
Diagnostic Administrative Center” section, page 1-3, for a description of each type of
SMT.
The Primary System Manager Terminal
The primary SMT is for use by the system manager. For a direct connection, the SMT
must be located within 50 feet of the server cabinet.
The primary SMT displays status messages at initial power on, during system boot, and
during normal operation. The primary SMT also provides access to the SMT menus for
setting up and controlling the Aria voice messaging system. Disk-drive utilities for
maintenance tasks can be run only on the primary SMT.

Understanding T erminals and Printers 1-3
101–1386–001 Edition 2
Secondary System Manager Terminals
Secondary SMTs are optional and are for use by service personnel and system managers.
Secondary SMTs can be located at either local or remote sites. Up to three secondary
SMTs can be connected directly to the server. An additional seven SMTs can be
connected to an Octel Overture 350 that has the Multiple Terminal Access (MTA) option
installed.
Secondary SMTs allow multiple-terminal access. For example, a system manager using
one SMT can access menu 8 while a system manager using another SMT accesses menu
11. They cannot access the same menu at the same time. For details, refer to the
“Multiple Terminal Access” section, page 1-3, and the “Serial Channel Configuration”
section, page 1-4.
Remote System Manager Terminals
Customers who require SMTs to be located more than 50 feet from the server can use
modems. A personal computer can function as a remote SMT if it is equipped with a
terminal emulation program, such as ProComm Plusor MIRROR III, that supports Wyse
50, HP700/43, AT&T 4425/5425, or DEC VT100/VT102/VT220 terminal emulation.
Remote Diagnostic Administrative Center
Customers can purchase Octel’s proprietary modem, P/N 010-3600-000, or any other
modem that supports the V.23 standard, for establishing a remote diagnostic
administrative center (RDAC). The RDAC can be used to establish an SMT connection,
enabling service personal to maintain and troubleshoot an OctelrOverturet350
remotely.
Because of the nonstandard baud rate of Octel’s proprietary modem, Octel
Communications does not recommend using it for PC-based applications such as Octel
Call Detail Records t (Octel PC/CDR t).
Multiple T erminal Access
Customers can purchase the asynchronous communications processor (ACP) card for the
Octel Overture 350. The ACP card provides seven 25-pin connectors for up to seven
multiple-terminal access (MTA) SMTs installed at local or remote locations.
With multiple terminal access (MTA), up to seven system managers can access the server
menus simultaneously from their separate terminals to make configuration changes,
review status logs, and perform other control functions. However, the ACP/MTA
software prevents more than one SMT from accessing a specified SMT menu at the same
time. Without MTA, a maximum of three system managers can access the server menus.