Octel Aria 1.2 Instruction Manual


Aria 1.2 Release Manual
Edition 2
101–1477–001
Octel Communications Corporation
1001 Murphy Ranch Road
Milpitas, CA 95035-7912
408-321-2000

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Please address comments to [email protected] or to the Technical Publications Manager at
Octel Communications Corporation
1001 Murphy Ranch Road
Milpitas, California 95035-7912
U.S.A.
408-321-2000
http://www.octel.com
Copyrighte1996 by Octel Communications Corporation
1001 Murphy Ranch Road
Milpitas, California 95035-7912
All rights reserved. No part of this book may be reproduced in any form without written
permission from Octel Communications Corporation.
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respectively, of Octel Communications Corporation. All other trademarks belong to their
respective owners.
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PRINTED ON
RECYCLED PAPER

101–1477–001 Edition 2
About This Manual
Aria 1.2 software supports the Octel Overture 250 and Octel Overture 350 message servers.
These servers provide telephone answering and voice messaging to the Global Business Solutions
(GBS) marketplace.
This Aria 1.2 Release Manual describes the capabilities introduced with Aria 1.2 as they affect
service personnel. It consolidates information that historically has been included in a Service
Note and in Service Manual updates for a new software release. Most of the information is
applicable to both the Octel Overture 250 and the Octel Overture 350, but wherever there are
differences in the information for these products, the Release Manual describes those differences.
The four chapters in this manual provide the following:
1. An introduction to Aria 1.2 as it affects system managers and service personnel
2. Procedures to upgrade to Aria 1.2
3. New Aria 1.2 system utilities and procedures for use by service personnel
4. Field-identified Product Change Requests (PCRs) that are addressed by Aria 1.2
A general table of contents is included at the beginning of the manual. An index at the end of the
manual allows you to locate information about specific subjects rapidly and easily.
Compared with the original Aria 1.2 Release Manual, P/N 101–1477–000, this edition includes
the following updates:
-Correction of the part-number level required for the CCF card (Chapter 2)
-More information about using the FLT-A card (Chapter 3)
-Addition of two more PCRs that are corrected in Aria 1.2 (Chapter 4)
Related Publications
This Aria 1.2 Release Manual supplements the following service documents:
-Octel Overture 250 Service Manual, P/N 101–1341–000, which supports only Aria 1.0.
-Octel Overture 250 Service Manual, Addendum I, Aria 1.1 Procedures and Utilities,
P/N 101–1450–000.
-Octel Overture 350 Service Manual, P/N 101–1449–000, which supports Aria 1.0 and
Aria 1.1.

iv Aria 1.2 Release Manual
101–1477–001Edition 2
Appropriate installation instructions are associated with the kits that are used to perform
conversions, upgrade EPROMs, or install certain features. This Release Manual refers to specific
installation instructions by name and part number, as required.
The following documents for Aria 1.2 are of interest to the system manager:
-Aria 1.2 System Manager Manual, Volume I, Implementation, P/N 101–1472–000.
-System Manager Manual,Addendum II for Aria 1.2, P/N 101–1476–000.
-Aria 1.2 Screen and Prompt Summary, P/N 101–1496–000.
A literature kit, P/N 004–0366–000, is available. It includes the following complete set of System
Manager Manual documentation that supports all Aria software releases:
-Aria 1.2 System Manager Manual,Volume I, Implementation, P/N 101–1472–000.
-Aria 1.0 System Manager Manual, Volumes II through IV, P/Ns 101–1381–000,
101–1382–000, and 101–1383–000.
-System Manager Manual,Addendum I for Aria 1.1, P/N 101–1442–000.
-System Manager Manual,Addendum II for Aria 1.2, P/N 101–1476–000.
-Aria 1.2 Screen and Prompt Summary, P/N 101–1496–000.

101–1477–001 Edition 2
Contents
1. INTRODUCTION
Features for Service Personnel 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features Administered by System Managers 1-2. . . . . . . . . . . . . . . . . .
Compatibilities With Applications 1-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administered AMIS 1-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiline Networking 1-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ASCII Name Verification 1-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control of MWI 1-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messaging Tutorial 1-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TDD/TTY Support 1-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Easy Access 1-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Processing Enhancement 1-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Port Traffic Statistics Utilities 1-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Node Expansion 1-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Broadcast Messages Blocked from Application Mailboxes 1-9. . . . . .
Administrative-Options and FaxResponse
Prompt Enhancements 1-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feature Option 33 Name Changed from “Mitel Limited”
to “Set Emulation” 1-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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101–1477–001Edition 2
2. ONLINE UPGRADE INSTRUCTIONS
Overview 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check The Major Steps 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Make Sure that the Correct Equipment is Available 2-4. . . . . . . . . . . .
Hardware and firmware 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Have the Engineering Option Enabled 2-6. . . . . . . . . . . . . . . . . . . . . . . .
Clear the AMIS Queue 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verify the System Boot Area 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connect the PC and the Server 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the PC directly to the server 2-8. . . . . . . . . . . . . . . . . .
Connecting the PC remotely to the server 2-10. . . . . . . . . . . . . . . .
Install the Online Upgrade Tool on the PC Hard Drive 2-12. . . . . . . .
Verify the Values in the PC Setup Menu 2-14. . . . . . . . . . . . . . . . . . . .
Load Software and Phrase Diskettes on the PC Hard Drive 2-15. . .
Perform the Automatic Upgrade 2-19. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verify the Upgrade 2-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset AMIS Networking, if Necessary 2-24. . . . . . . . . . . . . . . . . . . . . . .
Reset the Boot Area, and Boot the New Software 2-25. . . . . . . . . . . .
Have the Engineering Option Disabled 2-25. . . . . . . . . . . . . . . . . . . . . .
Make Software and Phrase Areas Redundant 2-26. . . . . . . . . . . . . . . .

Contents vii
101–1477–001 Edition 2
3. SYSTEM UTILITIES AND PROCEDURES
Overview 3-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FLT-A Card and its Removal and Replacement 3-2. . . . . . . . . . . . . . .
Conversion of Branch, Aspen, or Maxum to Octel
Overture 250 Using PC Tape 3-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conversion of Octel Overture 250 to Octel Overture 350 3-6. . . . . . .
Port Traffic Statistics Utilities 3-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mixed 1-GB, 2-GB, and 4-GB Message Drives, and the
Upgrade Message Drive Utility 3-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset Mirrored Drive Status Utility 3-9. . . . . . . . . . . . . . . . . . . . . . . . . . .
Collapse Nodes Utility 3-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Revised Enable Drive Utility 3-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Revised Replace System Drive Utility 3-12. . . . . . . . . . . . . . . . . . . . . . .
Hot-Plug Replacement of Tape Drive in Octel Overture 250 3-13. . .
Hot-Plug Addition of a Second System Drive in Octel
Overture 250 3-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flash EPROMs on CCF Card 3-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New Error Messages for Tape Drive Operations 3-16. . . . . . . . . . . . . .
Feature Option 33 Name Changed from “Mitel Limited”
to “Set Emulation” 3-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
International Code Merge 3-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. PCR CORRECTIONS 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Figures
2-1. PC-to-Octel Overture 250 Direct Connection 2-8. . . . . . . . . . . . . . . . . .
2-2. PC-to-Octel Overture 350 Direct Connection 2-9. . . . . . . . . . . . . . . . . .
2-3. PC-to-Octel Overture 250 Remote Connection 2-10. . . . . . . . . . . . . . .
2-4. PC-to-Octel Overture 350 Remote Connection 2-10. . . . . . . . . . . . . . .
2-5. PC’s ONLINE UPGRADE Installation Program Screen 2-13. . . . . . . .
2-6. Screen Showing End of ONLINE UPGRADE Installation 2-13. . . . . .
2-7. Online Upgrade Main Menu 2-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-8. Example of PC Configuration Screen 2-14. . . . . . . . . . . . . . . . . . . . . . .
2-9. Utilities Menu 2-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-10. Copy/Delete UPG Menu 2-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-11. Screen Prompts for Beginning the File Copy 2-16. . . . . . . . . . . . . . . . .
2-12. Verification Prompt 2-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-13. Example of Status Messages Screen 2-17. . . . . . . . . . . . . . . . . . . . . . .
2-14. Status Messages Screen With File Copy Complete Message 2-18. .
2-15. UPG Directories Menu 2-19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-16. Modem Setup Menu 2-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-17. Example of Status Messages Box With Confirmation Prompt 2-21. .
2-18. Example of Status Messages Box With Begin Automatic
Upgrade Prompt 2-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-19. Example of Online Upgrade Status Screen Showing
Upgrade in Process 2-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-20. Example of Online Upgrade Status Screen Showing
Upgrade Complete 2-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1. Example of Menu 13.11, Review Card Management 3-3. . . . . . . . . . .
3-2. Menu 20.1, Port Testing Utilities, With the Port Traffic
Statistics Option Highlighted 3-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-3. Menu 20.1.5, Port Traffic Statistics Utility 3-7. . . . . . . . . . . . . . . . . . . . .
3-4. Example of the Port Traffic Statistics Utility Screen 3-8. . . . . . . . . . . .
3-5. Example of the Node Collapsing Utility Screen 3-11. . . . . . . . . . . . . . . .

101–1477–001 Edition 2
INTRODUCTION
Aria 1.2 software introduces support for new hardware, features, and utilities that are described in
this Release Manual. Some of these features are used by service personnel, and others are
administered by system managers.
Features for Service Personnel
New Aria 1.2 considerations for service personnel include the following:
-New FLT-A card for Lucent Technologies (formerly AT&T) integration in the Octel
Overturet250 (with new line types)
-Conversion of a Branch, Aspen, or Maxumto an Octel Overture 250 using the tape drive
in a PC
-Conversion of an Octel Overture 250 at Aria 1.2 to an Octel Overture 350 at Aria 1.2
-New Port Traffic Statistics utilities (also used by system managers)
-Mixed 1-GB, 2-GB, and 4-GB message drives and the new Upgrade Message Drive utility.
-New Reset Mirrored Drive Status utility
-New Collapse Nodes utility
-Revised Enable Drive utility
-Revised Replace System Drive utility
-Hot-plug replacement of the tape drive in the Octel Overture 250
1

1-2 Aria 1.2 Release Manual
101–1477–001Edition 2
-Hot-plug addition of a second system drive in the Octel Overture 250
-Flash EPROMs on the CCF card (combination CPU/file card) in the Octel Overture 250
-New error messages for tape operations
-Feature option 33 name changed from “Mitel Limited” to “Set Emulation”
-International code merge
These service-related features, utilities, and procedures are described in detail in Chapter 3.
Features Administered by System Managers
Aria 1.2 features administered by the system manager include the following:
-Administered AMIS (audio-messaging interchange specification)
-Multiline networking
-ASCII name verification
-Control of message-waiting indication (MWI)
-Messaging tutorial
-Telecommunications Device for the Deaf/teletype (TDD/TTY) support
-Application easy access
-Call processing enhancement
-Port Traffic Statistics utilities (also used by service personnel)
Aria 1.2 enhancements that require no system manager action include the following:
-Node expansion
-Broadcast messages blocked from application mailboxes
-Administrative-options and FaxResponse prompt enhancements
-Feature option 33 name changed from “Mitel Limited” to “Set Emulation”
These features are described further in subsequent sections of this chapter. Details are
documented in the System Manager Manual,Addendum II (P/N 101–1476–000).
In addition to English TDD/TTY, Aria 1.2 supports the same languages as Aria 1.0 and Aria 1.1;
namely, American English, American Spanish, British English, and Canadian French.