One Identity Safeguard for Privileged Passwords 2000 User manual

One Identity Safeguard for Privileged
Passwords 2.11.2
Appliance Setup Guide

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Legend
WARNING: A WARNING icon highlights a potential risk of bodily injury or property
damage, for which industry-standard safety precautions are advised. This icon is
often associated with electrical hazards related to hardware.
CAUTION: A CAUTION icon indicates potential damage to hardware or loss of data if
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Safeguard for Privileged Passwords Appliance Setup Guide
Updated - May 2020
Version - 2.11.2

Contents
Hardware appliance 4
Package contents 4
Front and back panels 5
Operating conditions and regulatory compliance 7
Setting up the hardware appliance 9
Warnings and precautions 13
Standardized warning statements for AC systems 14
Virtual machine 17
Using the virtual appliance and web management console 17
Setting up the virtual appliance 19
Support Kiosk 22
Virtual appliance backup and recovery 25
Cloud deployment 26
Using the cloud 26
Using Azure 27
Virtual appliance backup and recovery 29
Completing the appliance setup 31
About us 35
Contacting us 35
Technical support resources 35
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1
Hardware appliance
Safeguard for Privileged Passwords can be run from:
lThe One Identity Safeguard for Privileged Passwords 2000 Appliance (hardware)
lA virtual machine
lThe cloud
This section covers the background and steps you need to set up the hardware appliance
for the first time.
Package contents
Front and back panels
Operating conditions and regulatory compliance
Setting up the hardware appliance
Warnings and precautions
Standardized warning statements for AC systems
Package contents
In addition to this guide, the One Identity Safeguard for Privileged Passwords package
contents includes the following as shown in the figure below:
1. One Identity Safeguard for Privileged Passwords 2000 Appliance
2. Rail (2)
3. Ethernet cable
4. Extra rail installation brackets
5. Power cord (2)*
6. 6-foot DB9F/DB9F serial cable
*The included power cords are approved by use only in specific countries or regions.
Before using a power cord, verify that it is rated and approved for use in your location. The
power cord is for AC mains installation only.
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If any items are missing from your package, contact Support at:
https://support.oneidentity.com
Figure 1: Package contents
Front and back panels
The following diagram shows the front and back panels on the One Identity Safeguard for
Privileged Passwords 2000 Appliance.
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Figure 2: Front and back panels
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Operating conditions and regulatory
compliance
Operating conditions (運行條件)
Input (輸入/输入):100-140 / 180-240 Vac, 50-60 Hz, 8.5-6.0 / 5.0-3.8 A
Operating Temperature (工作溫度): 5 C to 35 C
Altitude of Operation (m)…: Up to 2000 m (操作高度(m)：最高2000 m)
Regulatory compliance
Electromagnetic Emissions: FCC Class A, EN 55032 Class A, EN 61000-3-2/-3-3, CISPR 32
Class A, VCCI Class A
Electromagnetic Immunity: EN 55024/CISPR 24, (EN 61000-4-2, EN 61000-4-3, EN 61000-
4-4, EN 61000-4-5, EN 61000-4-6, EN 61000-4-8, EN 61000-4-11)
Safety: CSA/EN/IEC/UL 60950-1 Compliant, UL or CSA Listed (USA and Canada), CE
Marking (Europe)
FCC warning
This equipment has been tested and found to comply with the regulations for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with this user’s guide, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to
correct the interference at his or her own expense.
CE Mark warning
This is a Class A product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
VCCI warning
This is a Class A product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
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Taiwan BSMI Class A Warning Statement
This is a Class A Information Product, when used in residential environment, it may cause
radio frequency interference, under such circumstances, the user may be requested to take
appropriate countermeasures.
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Setting up the hardware appliance
Follow these steps to set up and configure the One Identity Safeguard for Privileged
Passwords 2000 Appliance.
Step 1: Before you start
Ensure that you install the Microsoft .NET Framework 4.6 (or later) on your
management host.
Step 2: Prepare for installation
Gather the following items before you start the appliance installation process:
lLaptop
lIP address
lIP subnet mask
lIP gateway
lDNS server address
lNTP server address
If a Safeguard for Privileged Passwords Appliance is going to be used for both
Privileged Passwords and the sessions module, you need this network interface
information for both the appliance and the embedded sessions module.
CAUTION:The embedded sessions module in Safeguard for Privileged
Passwords version 2.7 (and later) will be removed in a future
release (to be determined). For uninterrupted service, organizations
are advised to join to the more robust Safeguard for Privileged
Sessions Appliance for sessions recording and playback.
lOne Identity Safeguard for Privileged Passwords license
If you purchased One Identity Safeguard for Privileged Passwords, the
appropriate license files should have been sent to you via email. If you
have not received an email or need it to be resent, visit
https://support.oneidentity.com/contact-us/licensing. If you need to request
a trial key, please send a request to [e-mail] or call +1-
800-306-9329.
Safeguard for Privileged Passwords ships with the following modules, each
requiring a valid license to enable functionality:
lPrivileged passwords
lEmbedded sessions module
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Step 3: Rack the appliance
Prior to installing the racks for housing the appliance, see Warnings and precautions
Step 4: Power on the appliance
Prior to powering up the appliance, see Standardized warning statements for AC systems
The One Identity Safeguard for Privileged Passwords 2000 Appliance includes dual power
supplies for redundant AC power and added reliability.
1. Plug the power cords to the power supply sockets on the appliance back and then
connect the cords to AC outlets.
TIP:As a best practice, connect the two power cords to outlets on different circuits.
One Identity recommends using an UPS on all appliances.
2. Press the Green check mark button on the front panel of the appliance for
NOMORETHAN one second to power on the appliance.
CAUTION: Once the Safeguard for Privileged Passwords Appliance is
booted, DONOT press and hold the Green check mark button. Holding
this button for four or more seconds will cold reset the power of the
appliance and may result in damage.
You can use the Red X button to shut down the appliance. Once the Safeguard for
Privileged Passwords Appliance is booted, press and hold the Red X button for four
seconds until it displays POWER OFF.
NOTE: If the Safeguard for Privileged Passwords Appliance is not yet booted, it
may be necessary to press the Red X button for up to 13 seconds.
CAUTION: Once the Safeguard for Privileged Passwords Appliance is
booted, DONOT press and hold the Red X button for more than 13
seconds. This will hard power off the appliance and may result in
damage.
Step 5: Connect the management host to the appliance
The port used for a secure first-time configuration of the appliance is MGMT. This IP
address is a fixed address that cannot be changed. It will always be available in case the
primary interface becomes unavailable. The MGMT IPaddress is: 192.168.1.105.
The primary interface that connects your appliance to the network is X0. You must change
the primary interface IP to match your network configuration. The default X0 IP is:
192.168.0.105.
The appliance can take up to five minutes to boot up. In addition, ping replies have been
disabled on the appliance, so you will not be able to ping this secure appliance.
1. Connect an Ethernet cable from the laptop to the MGMT port on the back of
the appliance.
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2. Set the IPaddress of the laptop to 192.168.1.100, the subnet mask to 255.255.255.0,
and no default gateway.
Step 6: Log in to Safeguard for Privileged Passwords
1. Open a browser on the laptop and connect to the IPaddress of the MGMT port
https://192.168.1.105.
If you have problems accessing the configuration interface, check your browser
Security Settings or try using an alternate browser.
2. Accept the certificate and continue. This is only safe when using an Ethernet cable
connected directly to the appliance.
3. Log in to the Safeguard for Privileged Passwords web client using the Bootstrap
Administrator account:
lUser name: admin
lPassword: Admin123
4. The Bootstrap Administrator is a built-in account that allows you to get the appliance
set up for first-time use. To keep your Safeguard for Privileged Passwords Appliance
secure, change the default password for the Bootstrap Administrator’s account.
lTo change the password from the web client, click Settings in the upper-
right corner of the screen and select Change Password.
lIf this password is ever lost, you can reset it to the default of Admin123. See
the Safeguard for Privileged Passwords Administration Guide, Admin password
reset topic.
5. Configure the primary network interface (X0):
a. On the Appliance Configuration page, configure the following. Click the
Edit icon to modify these settings.
lTime: Enable NTP and set the primary NTP server; if desired, set the
secondary NTP server, as well. Click Save. By default, the NTP server is
set to pool.ntp.org.
lNetwork (X0):
lEnter the appliance's IPv4 and/or IPv6 address information (IP
address, Subnet Mask, Gateway)
lEnter the DNS server address.
lOptional, enter the DNS suffixes.
lClick Save.
NOTE: The Network Interface (X1) information must be configured to use
the embedded sessions module. You can configure the Network Interface
(X1) for the Privileged Sessions module now or later using the Windows
desktop client or web client.
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If one or more Safeguard Sessions Appliances are joined to Safeguard for
Privileged Passwords, X1 is not available in Safeguard for Privileged
Passwords.
Step 7: Connect the appliance to the network
lConnect an Ethernet cable from your primary interface (X0) on the appliance to
your network.
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1
Warnings and precautions
The following precautions must be taken for proper installation.
Rack precautions
lEnsure that the leveling jacks on the bottom of the rack are fully extended to the
floor with the full weight of the rack resting on them.
lIn a single-rack assembly, stabilizers should be attached to the rack. In a multi-rack
assembly, the racks should be coupled together.
lAlways ensure the rack is stable before extending a component from the rack.
lExtend only one component at a time; extending two or more components
simultaneously may cause the rack to become unstable.
Component precautions
lReview the electrical and general safety precautions. For more information, see
Standardized warning statements for AC systems on page 14.
lDetermine the placement of each component in the rack BEFORE you install the rails.
lInstall the heaviest components on the bottom of the rack first, and then work up.
lUse a regulating uninterruptible power supply (UPS) to protect the component from
power surges, voltage spikes, and to keep your system operating in case of a
power failure.
lAllow the hot plug SATA drives and power supply modules to cool before
touching them.
lAlways keep the rack's front door and all panels and components on the appliance
closed when not servicing to maintain proper cooling.
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Appliance and mounting considerations
The following conditions are required for proper installation.
Ambient operating temperature
If installed in a closed or multi-rack assembly, the ambient operating temperature of the
rack environment may be greater than the ambient temperature of the room. Therefore,
consideration should be given to installing the equipment in an environment compatible
with the manufacturer's maximum rated ambient temperature (Tmra).
Reduced airflow
Mount the equipment into the rack so that the amount of airflow required for safe operation
is not compromised.
Mechanical loading
Mount the appliances evenly in the rack in order to prevent a hazardous condition due to
uneven mechanical loading.
Circuit overloading
Consideration must be given to the connection of the equipment to the power supply circuit.
Appropriate consideration of equipment nameplate ratings must be used when addressing
this concern. Do not overload the circuit.
Reliable ground
Reliable grounding of rack-mounted equipment must be maintained at all times. To ensure
this, the rack itself should be grounded. Particular attention must be given to power supply
connections other than the direct connections to the branch circuit, such as power strips.
Standardized warning statements for
AC systems
The following statements are industry-standard warnings, provided to warn the user of
situations that have the potential for bodily injury. Should you have questions or
experience difficulty, contact One Identity technical support for assistance. Only certified
technicians should attempt to install or configure components.
Read this appendix in its entirety BEFORE installing or configuring components in the One
Identity Safeguard for Privileged Passwords 2000 Appliance.
NOTE: These warning statements are also available in multiple languages on the One
Identity support site:
https://support.oneidentity.com/one-identity-safeguard/2.0/technical-documents.
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Warning definition
WARNING: This warning symbol means danger. You are in a situation that
could cause bodily injury. Before you work on any equipment, be aware of
the hazards involved with electrical circuitry and be familiar with
standard practices for preventing accidents.
Installation instructions
WARNING: Read the installation instructions before connecting the system
to the power source.
Circuit Breaker
WARNING: This product relies on the building's installation for short-
circuit (overcurrent) protection. Ensure that the protective device is rated
not greater than 250 V, 20 A.
Power Disconnection Warning
WARNING: The system must be disconnected from all sources of power
and the power cord removed from the power supply module(s) before
accessing the chassis interior to install or remove system components.
Equipment installation
WARNING: Only trained and qualified personnel should be allowed to
install, replace, or service this equipment.
Restricted area
WARNING: This unit is intended for installation in restricted access areas.
A restricted access area can be accessed only through the use of a special
tool, lock and key, or other means of security. (This warning does not
apply to workstations.)
Battery handling
WARNING: There is a danger of explosion if the battery is replaced incor-
rectly. Replace the battery only with the same or equivalent type recom-
mended by the manufacturer. Dispose of used batteries according to the
manufacturer's instructions.
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Redundant power supplies
WARNING: This unit may have more than one power supply connection. All
connections must be removed to de-energize the unit.
Backplane voltage
WARNING: Hazardous voltage or energy is present on the backplane when
the system is operating. Use caution when servicing.
Comply with local and national electrical codes
WARNING: Installation of equipment must comply with local and national
electrical codes.
Product disposal
WARNING: Ultimate disposal of this product should be handled according
to all national laws and regulations.
Hot swap fan warning
WARNING: The fans may still be turning when you remove the fan
assembly from the chassis. Keep fingers, screwdrivers, and other objects
away from the openings in the fan assembly's housing.
Power cable and AC adapter
WARNING: When installing the product, use the provided or designated
connection cables, power cables, and AC adapters. Using any other cables
and adapters can cause a malfunction or a fire. Electrical Appliance and
Material Safety Law prohibits the use of UL or CSA-certified cables (which
have UL/CSA shown on the code) for any other electrical devices than
products designed by One Identity LLC only.
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2
Virtual machine
Safeguard for Privileged Passwords can be run from:
lThe One Identity Safeguard for Privileged Passwords 2000 Appliance (hardware)
lA virtual machine
lThe cloud
This section covers the background and steps you need to set up the virtual machine for the
first time.
Using the virtual appliance and web management console
Setting up the virtual appliance
Support Kiosk
Virtual appliance backup and recovery
Using the virtual appliance and web
management console
Before you start: platforms and resources
When setting up a virtual environment, carefully consider the configuration aspects such as
CPU, memory availability, I/O subsystem, and network infrastructure to ensure the virtual
layer has the necessary resources available. See One Identity's Product Support Policies
for more information on environment virtualization.
Platforms and versions that have been tested with the web management console follow.
lOperating system: Windows 10 Enterprise LTSC including dynamic disks. If you are
using KMS, the KMS server needs to be able to validate Windows 10 Enterprise LTSC.
lSupported VMs:
lMicrosoft Hyper-V (VHDX) version 8 or higher
lVMware vSphere with vSphere Hypervisor (ESXi) version 6.5 or higher
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lVMWare Workstation version 6.5 or higher
lMinimum resources recommended: 4 CPUs, 10GB RAM, and a 500GB disk
Available wizards
The Appliance Administrator responsible for racking and initial configuration of the
appliance can create the virtual appliance, launch the Safeguard web management console,
and select one of the following wizards.
lInitial Setup: Used to set up the virtual appliance for the first time including
naming, OS licensing, and networking. For more information, see Setting up the
virtual appliance on page 19.
lSetup: After the first setup, Safeguard for Privileged Passwords updates
and networking changes can be made via the web management console by
clicking Setup.
lSupport Kiosk: The Support Kiosk is used to diagnose and resolve issues with
Safeguard for Privileged Passwords. Any user able to access the kiosk can perform
low-risk support operations including appliance restart or shutdown and support
bundle creation. In order to reset the admin password, the user must obtain a
challenge response token from One Identity support. For more information, see
Support Kiosk on page 22.
Security
To maximize security in the absence of a hardened appliance, restrict the access to the
Safeguard virtual disks, the web management console, and the MGMT interface to as few
users as possible.
Recommendations follow.
lX0 hosts the public API and is network adapter 1 in the virtual machine settings.
Connect this to your internal network.
lMGMT hosts the web management console and is network adapter 2 in the virtual
machine settings. This interface always has the IP address of 192.168.1.105.
Connect this to a private, restricted network accessible to administrators only, or
disconnect it from the network to restrict unauthenticated actions such as rebooting
or shutting down the appliance. The web management console is also available via
the VMware console.
Once setup is completed, you can verify which of your NICs is MGMT and X0 by referring to
the MAC address information found in Support Kiosk |Appliance Information |
Networking for X0 and MGMT. For more information, see Support Kiosk on page 22.
Backups: virtual appliance and hardware appliance
To protect the security posture of the Safeguard hardware appliance, Safeguard hardware
appliances cannot be clustered with Safeguard virtual appliances. Backups taken from a
hardware appliance cannot be restored on virtual appliances and backups taken from a
virtual appliance cannot be restored on a hardware appliance.
For more information, see Virtual appliance backup and recovery.
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Upload and download
There is a web management console running on 192.168.1.105. When you connect to
the virtual appliance via the virtual display, the web management console is displayed
automatically, however, upload and download functionality are disabled when
connected this way.
You may choose to configure the networking of your virtual machine infrastructure to
enable you to proxy to https://192.168.1.105 from your desktop. Connecting in this way
will enable you to upload and download from the web management console.
CAUTION: Cloning and snapshotting are not supported and should not be
used. Instead of cloning, deploy a new VM and perform Initial Setup.
Instead of snapshotting, take a backup of the virtual appliance.
Setting up the virtual appliance
The Appliance Administrator uses the initial setup wizard to give the virtual appliance a
unique identity, license the underlying operating system, and configure the network. The
initial setup wizard only needs to be run one time after the virtual appliance is first
deployed, but you may run it again in the future. It will not modify the appliance identity if
run in the future.
Once set up, the Appliance Administrator can change the appliance name, license, and
networking information, but not the appliance identity (ApplianceID). The appliance must
have a unique identity.
The steps for the Appliance Administrator to initially set up the virtual appliance follow.
Step 1: Deploy the VM
Deploy the virtual machine (VM) to your virtual infrastructure. The virtual appliance is in
the InitialSetupRequired state.
Hyper-V zip file import and set up
If you are using Hyper-V, you will need the Safeguard Hyper-V zip file distributed by One
Identity to setup the virtual appliance. Follow these steps to unzip the file and import:
1. Unzip the Safeguard-hyperv-prod... zip file.
2. From Hyper-V, click Options.
3. Select Action,Import Virtual Machine.
4. On the Locate Folder tab, navigate to specify the folder containing the virtual
machine to import then click Select Folder.
5. On the Locate Folder tab, click Next.
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6. On the Select Virtual Machine tab, select Safeguard-hyperv-prod..., then
click Next.
7. On the Choose Import Type tab, select Copy the virtual machine (create a
new unique ID), then click Next.
8. On the Choose Destination tab, add the locations for the Virtual machine
configuration folder,Checkpoint store, and Smart Paging folder, then
click Next.
9. On the Choose Storage Folders tab, identify Where do you want to store the
imported virtual hard disks for this virtual machine? then click Next.
10. Review the Summary tab, then click Finish.
11. In the Settings,Add Hardware, connect to Safeguard's MGMT and X0
network adapter.
12. Right click on the Safeguard-hyperv-prod... and click Connect... to complete the
configuration and connect.
Step 2: Initial access
Initiate access using one of these methods:
lVia a virtual display: Connect to the virtual display of the virtual machine. You will
not be offered the opportunity to apply a patch with this access method. Upload and
download are not available from the virtual display. Continue to step 3. If you are
using Hyper-V, make sure that Enhanced Session Mode is disabled for the display.
See your Hyper-V documentation for details.
lVia a browser: Configure the networking of your virtual infrastructure to proxy
https://192.168.1.105 on the virtual appliance to an address accessible from your
workstation then open a browser to that address. For instructions on how to do this,
consult the documentation of your virtual infrastructure (for example, VMWare). You
will be offered the opportunity to apply a patch with this access method. Upload and
download are available from the browser. Continue to step 3.
IMPORTANT: After importing the OVA and before powering it on, check the VM to
make sure it doesn't have a USB controller. If there is a USB controller, remove it.
Step 3: Complete initial setup
Click Begin Initial Setup. Once this step is complete, the appliance resumes in the
Online state.
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