OneCare CareWatch Setup guide

Using the CareWatch™ & Guardian App
Quick Start & User Guide
Version: xxx

About OneCare
It’s very simple, OneCare exists for one purpose
and one purpose only, to help us care for each
other. The platform itself is important but it’s the
people behind the product that make OneCare a
unique organization. It’s our energy, our passion
and the knowledge that every single day we realize
we will make a difference in the lives of those we
love and care about.
Our desire is to connect those that are
disconnected. Whether you are a senior, lone
worker, caretaker, employee or clinician, the One
Care Platform enables you to constantly and
consistently stay in touch with those that are an
important and necessary part of your life.
2

Table of
Contents
•Welcome to OneCare 4
•Unboxing & QuickStart 5
•Getting to know the CareWatch 9
•Navigating the Guardian App 15
•General Information 51
3

Welcome to
OneCare
Thank you for choosing the OneCare CareWatch
Platform and congratulations on your purchase
and subscription.
You are now part of a community of care for
families, groups and organizations that believe in
taking care of each other. Whether you’re at home
or away, your CareWatch provides a connection
to those who care about you most.
This User Guide introduces you to the CareWatch
Platform (CareWatch & Guardian App) and
explains how to use all the features.
4

Unboxing
What’s in the box
- CareWatch
- Charging Base
- USB Charging Cord
5

Quick Start
3 simple steps to security, safety and
independence
1.) Charge the Battery
Before use, fully charge the battery. It
will take approximately 60 minutes.
Place the watch (from the back) onto the
magnetic charging base. The watch will
automatically turn on.
Once fully charged the battery bar will be
green.
2.) Download the Guardian App on
your smartphone from the Apple App
Store or Google Play Store
The Guardian app provides wellness
information from your CareWatch.
Once the app is downloaded follow the
onscreen directions.
3.) Pair your CareWatch with the
Guardian App
- Press the crown button on the right
side of the watch 5 times until the App
pairing screen appears.
- Double tap the screen and the QR
code will appear. Use your phone to
scan the QR code.
The App and CareWatch are paired and
ready to use.
6

Quick Start
Additional Items:
Turning CareWatch off & on:
Off: Press the crown button on
the side of the CareWatch 5
times until the App Pairing
screen appears. Double-tap
the screen, and you will see a
QR code as shown to the left.
Once the QR code appears,
press the crown button on the
side of the CareWatch and
you will see the power off
screen.
Double-tap to power off-
screen to turn off the
CareWatch.
On: Push and hold the crown
button (watch stem) on the
side of the CareWatch for 3
seconds. 7

Quick Start
Additional Items:
Connectivity:
The CareWatch is automatically connected
to cellular service. The cellular icon is
located on the face of the CareWatch. The
number of bars next to the icon signifies the
strength of the signal.
The clock and date are automatically set-up
through the cellular service.
Watch face light –Press the SOS crown
button once to see the time in low lighting.
Changing the face:
Push the SOS crown button on the side and
release quickly. You will see rows of dots
scrolling up on the face.
Quickly double-tap the face of the watch
and the watch face will change. Continue to
double-tap until you find the watch face you
prefer.
*The watch face can also be changed in the
OneCare Guardian App
8

Getting to know the
CareWatch
Steps
Heart Rate
SOS Button
Sleep
Battery %
Falls Detection
LTE-M Cellular
Connection 9
Cellular coverage on the AT&T network is not always available everywhere at all times.

Steps
The CareWatch will count your
steps while you are wearing it.
The steps will be displayed on
the watch face.
You can also view steps by
pushing the SOS crown button
on the side one time. This will
take you to the steps screen.
Daily, weekly, monthly, and
yearly step data can also be
viewed in the OneCare
Guardian app along with steps
averages to get a better
understanding of your step
trends.
10

Heart Rate
The CareWatch will measure
your heart rate while you are
wearing it.
The heart rate will be displayed
on the watch face.
You can also view the heart rate
by pushing the SOS crown
button on the side until the heart
rate screen appears. Double tap
the screen for continuous HR.
Daily, weekly, monthly, and
yearly heart rate and history,
along with trends, can be
viewed in the OneCare
Guardian App.
11

Sleep
The CareWatch will measure
your sleep time and quality
while you are wearing it.
You can view sleep by
pushing the SOS crown
button on the side until the
sleep screen appears. This
screen will display the
number of hours and minutes
you slept the previous night.
Sleep time and quality can
also be viewed in the
OneCare Guardian App.
* Important Note: You must wear your
CareWatch to bed to track sleep time.
12

SOS
Sending an SOS in the event of an
emergency:
IF YOU NEED HELP PRESS AND HOLD
THE CROWN BUTTON FOR 3 SECONDS.
A text message with your location is sent to
the SOS numbers pre-set to notify.
After pressing the button for 3 seconds the
screen will flash “SOS” in red capital letters
and will vibrate that indicates the SOS
feature has been activated.
To Cancel SOS:
1.) Press and hold the side crown for 3
seconds
2.) “Double tap to cancel SOS” appears and
then you must double tap the CareWatch
screen to confirm.
A short vibration indicates the cancellation is
successful.
*You must set up the SOS setting in the
Guardian App to include phone numbers of
those who should be notified via text. By
default, the text message will go to the first
number used to set up the account. 13

Falls Detection
Fall Detection is enabled in the
Guardian App. The CareWatch
cannot detect all falls, and
more physically active people
may want to turn the feature
off in the app.
If the CareWatch senses you
have fallen , the fall screen
will show on the watch face
automatically, you may:
Quick press to the crown
button to cancel the alarm or a
long press to the crown button
to confirm it is a help request.
*If you are unable to push the
crown button, the CareWatch
will automatically send a text
message after 15 seconds.
14

The Guardian App
User Guide for the Android and IOS App

Table of
Contents
Getting Started Screens (17-18)
Input Personal Data (19)
Pairing additional CareWatches (20)
Input Wearer Data (21-22)
Existing User Log-In (23)
Data Screen (24)
User Profile settings (25-29)
Location Services (30-33)
Message Notifications (34)
Organize Your Data Screen (35)
Wearer Data (36-41)
Wearer Settings (42-47)
Settings Reminders (48)
Settings SOS (49)
Settings Wi-Fi (50) 16

Getting Started
Detailed Instructions for Initial Setup: After
you download the Guardian App, click “Join
OneCare” to enter the register menu.
Enter the following information of the person
wearing the CareWatch: Choose your country,
input your mobile/cellular phone number (This
number will be your account number.)
Click “get verification code” and input the
verification sent over SMS to you.
Add the name of the person wearing the
CareWatch, their age, height and weight.
The next screen on the App will ask you to scan
the QR code. Press the Crown Button 5 times
until you come to the pairing screen. Double tap
the watch face and a QR code will appear. Use
your phone to scan the QR code. The App and
CareWatch are paired and ready to use.
*Important –Data Administrator Designation
The data administrator is the first download and
pairing of the CareWatch and App.
Administrators can share the CareWatch QR
code with 10 additional people to monitor the
CareWatch wearer. 17
Return to
Content Page

Mobile App
Startup Screen Join OneCare Privacy Policy
Screens Join App Screen
Important Note: User must confirm country for “Area Code” (1), “input Phone Number”
(2), “choose a Password” (3) and click “Send Code” (4) before clicking “Next”. Code will be
sent via text to phone number inputted and code must be entered within 10 minutes of
request (5). Once code is inputted, then click “Next” (6).
Getting Started Screens –Android & iOS
1
2
3
4
5
6
Return to
Content Page
Getting Started

Add profile pic
from camera or
gallery (1), input
your name (2)
and click “Save”
(3)
P
i
c
P
i
c
1 1
2 2
33
1
Return to
Content Page
Input Personal Data

Pair a CareWatch to the Guardian mobile app
When
Joining
OneCare –
the following
screen opens
to pair your
first
CareWatch.
Touch QR
code icon to
initiate
camera, then
hold over QR
code (1) was
has been
activated on
CareWatch.
Pairing will
automatically
complete.
To pair an
additional
CareWatch
to your
OneCare
account, go
to Wearer
Management
, touch the
Add account
icon (2) and
the Scan the
QR code
screen opens
for pairing.
1
2
Return to
Content Page
Pairing additional
CareWatches