OneCare CareWatch User manual

The CareWatch
User Guide
•Unboxing
•Getting Started
•Steps
•Heart Rate
•Sleep
•SOS
•Fall Detection
•Trouble Shooting
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Table of Contents

Unboxing
What’s in the box
- CareWatch
-Charging Base
-USB Charging Cord
- USB Wall Charger
Note: Plug the Mirco USB side of the cord
into the cradle -> plug USB end of cord into
the Wall Charger -> plug Wall Charger into
Wall

Getting Started
3 simple steps to security, safety and
independence
1.) Charge the Battery
Before use, fully charge the battery. It will take
approximately 60 minutes.
Place the watch (from the back) onto the
magnetic charging base, the watch will
magnetically snap into place when it is
positioned correctly. The watch will
automatically turn on.
The battery bar will start moving to indicate
device is charging. Once fully charged the
battery bar will be green.
2.) Download the OneCare Guardian App on
your smartphone from the Apple App Store or
Google Play Store
The OneCare Guardian app provides wellness
information from your CareWatch.
Once the app is downloaded follow the
onscreen directions.
3.) Pair your CareWatch with the OneCare
Guardian App
- Press the side button of the watch 5 times
until the App Pairing screen with the QR code
appears.
- Use your phone to scan the QR code when
Adding Account.
The App and CareWatch are paired and ready
to use.
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Steps
Heart Rate
Sleep Monitoring
SOS Button
Falls Detection
GPS and Geo-fencing
Extended Battery Life
Data and Analytics
Mobile
Getting Started
CareWatch Features
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Cellular coverage on the AT&T network is not always available everywhere at all times.

Getting Started
Turning CareWatch off
& on:
Off: Press the side
button on the side of the
CareWatch 6 times until
the Power Off screen
appears.
Press and hold the side
button and you will see
the device power off.
On: Push and hold the
side button of the
CareWatch for 5 seconds
or place CareWatch on
the charger. 5

Steps
The CareWatch will count
your steps while you are
wearing it.
The steps will be displayed
on the watch face.
You can also view steps by
pushing the side button 2
times until the Step Screen
appears.
Daily, weekly, monthly, and
yearly step data can also
be viewed in the OneCare
Guardian app, providing
your step history. 6

Heart Rate
The CareWatch will measure
your heart rate while you are
wearing it.
The heart rate will be displayed
on the watch face.
You can also view the heart rate
by pushing the side button 3
times until the heart rate screen
appears. Double tap the screen
for continuous Heart Rate.
Daily, weekly, monthly, and
yearly heart rate data can also
be viewed in the OneCare
Guardian App, providing Heart
Rate history.
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Sleep
The CareWatch will measure
your sleep time and quality
while you are wearing it.
You can view sleep by pushing
the side button 4 times until the
sleep screen appears. This
screen will display the number
of hours and minutes you slept
the previous night.
Sleep time and quality can also
be viewed in the OneCare
Guardian App, along with daily,
weekly, monthly and yearly
Sleep data and history.
* Important Note: You must wear your CareWatch
to bed to track sleep time.
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SOS
Sending an SOS in the event of an
emergency:
IF YOU NEED HELP PRESS AND HOLD
THE SIDE BUTTON FOR 5 SECONDS.
The screen will flash “SOS” in red capital
letters and will vibrate to indicates the SOS
feature has been activated.
A text message with your location is sent to
the pre-set SOS numbers and Monitors.
Note, if it is an accidental SOS you have
15 seconds to Quick Press the side
button to cancel or Long Press a second
time to Confirm SOS immediately.
To Cancel a confirmed SOS:
1.) Press and hold the side button for 5
seconds
2.) “Double tap to cancel SOS” appears and
then you must double tap the CareWatch
screen to confirm.
A short vibration indicates the cancellation is
successful.
*You must set up the SOS setting in the
Guardian App to include phone numbers of
those who should be notified via text. If you
do not have someone monitoring you with
the app on their phone, you must enter SOS
phone numbers so that someone is notified
in the event of an SOS or Fall
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Falls Detection
If the CareWatch senses you
have fallen , the fall screen
will show on the watch face
automatically, you may:
Quick press to the side button
to cancel the alarm or a long
press to the side button to
confirm it is a help request.
If you are unable to push the
side button, the CareWatch will
automatically send a text
message alert after 15
seconds.
*The CareWatch cannot detect
all falls, and more physically
active people may experience
false positive falls, use app to
manage.

Troubleshooting
Watch Not Charging or
Screen Went Black?
1.) See Getting Started: Turning
CareWatch Off & On to try and turn on
your device.
2.) See Getting Started: 3 Simple
Steps, for charging instructions and
indicators.
If your CareWatch does not turn on
and start charging or remains black,
please try the following.
3.) Try turning on the CareWatch while
the watch is securely on the charger.
4.) If CareWatch is still not turning on
please clean the back of the
CareWatch and the charger base to
ensure that residue is not obstructing
the connection, place back on charger
and let it charge for up to an hour, then
repeat step 3.
*If your CareWatch does not turn on or
start charging please call Customer
Service immediately at 866-987-0468.
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