Onvif Oncam C-12 Series User manual

Installation and User Manual
Oncam C-12
C-12 OUTDOOR PLUS
C-12 INDOOR
INSTRUCTION MANUAL - C-12 - 006-0064-0538 - Rev 2

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
2
Contents
1. Legal and Warnings ....................................................................................................................................3
Legal Considerations.............................................................................................................................................3
2. Introduction........................................................................................................................................................9
3. Camera Installation...................................................................................................................................10
Placement and Orientation...........................................................................................................................10
Connection ......................................................................................................................................................................11
Indoor Camera..............................................................................................................................................................11
Outdoor Plus Camera........................................................................................................................................ 29
SD Card Support.....................................................................................................................................................55
Uninstalling and Returns................................................................................................................................ 56
4. Camera Access............................................................................................................................................ 60
First Time Access - Discovery ...................................................................................................................60
First Time Access - Set Primary Administrator Username and Password ........61
5. Camera Configuration............................................................................................................................66
Dashboard – Camera Web Interface....................................................................................................66
Network ..........................................................................................................................................................................68
Video/Audio Streaming ....................................................................................................................................71
Recording....................................................................................................................................................................104
Events...............................................................................................................................................................................112
Motion / Analytics...............................................................................................................................................122
Users.................................................................................................................................................................................132
Device..............................................................................................................................................................................136
Peripherals..................................................................................................................................................................156
6. Technical Support....................................................................................................................................162
Appendix A..............................................................................................................................................................163
Appendix B .............................................................................................................................................................. 167

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
3
1. Legal and Warnings
Please Read before Installation
Read through the Quick Start Guide carefully before installing the product. Keep this guide for
future reference. If you need further support during installation, please visit:
https://www.oncamgrandeye.com/
This camera should be installed by a qualified service personnel and the installation should
conform to local and national regulations.
Legal Considerations
The use of video surveillance may be regulated by local laws that vary from country to country.
Please check the laws in your local region before using this product for surveillance purposes.
Intellectual Property Rights
Oncam has intellectual property rights relating to the technology embodied in the product
described in this document. These intellectual property rights may include one or more of the
Oncam patents or pending patent applications in the US and other countries. This product
contains licensed third-party software. See the menu item “Attributions” in the product’s user
interface for more details.
Product Modifications
This product must be installed and used in accordance with the instructions provided in the user
documentation. Any modifications will invalidate all applicable product warranties, regulatory
certifications and approvals. Please note this product does not contain any parts which are user
serviceable.
Liability Notice
Every care has been taken in the preparation of this and the accompanying installation
documentation.
©Oncam Global Group AG, 2013 - 2020. All rights reserved. No part of this manual may be
reproduced except for your express personal use. Oncam and their affiliate’s further reserve
the right to alter, amend or revise this document and any product specifications without any
obligation to provide notice of such changes. Oncam and its affiliates make no guarantee,
representation, or warranty, either expressed or implied, regarding the accuracy of the
information contained in this manual. Furthermore, Oncam and its affiliates assume no
responsibility or any potential liability for any errors that may appear in this manual.
For product and service liabilities please refer to our standard terms and conditions.
https://www.oncamgrandeye.com/terms-and-conditions/
Trademarks and Third-Party Copyrights
“ONCAM” and the “ONCAM logo” are trademarks, and in some cases registered or protected
trademarks, of Oncam Global Limited and/or Oncam Global, Inc. (subsidiary companies to
Oncam Global Group AG), including under registration in the UK, India and in the U.S. Patent
and Trademark Office, and also protected in the following countries through designations under
an International Registration: Australia, China, the EU, Philippines, Singapore and Switzerland.
The names of other companies, organizations, products or services mentioned in this manual
are the trademarks of their respective owners.

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
4
Regulatory Information
1.1.5.1 Europe
This product complies with the applicable CE marking directives and harmonized standards:
•Electromagnetic Compatibility (EMC) Directive 2014/30/EU.
•Restrictions of Hazardous Substances (RoHS) Directive (EU) 2015/863, amending Annex
II to Directive 2011/65/EU.
1.1.5.2 Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to applicable standards for:
•Radio frequency emission when installed according to the instructions and used in its
intended environment.
•Immunity to electrical and electromagnetic phenomena when installed according to the
instructions and used in its intended environment.
•This digital equipment fulfils the requirements for RF emission according to the Class B
limit of EN 55032. The product shall be connected using a shielded network cable (STP)
that is properly grounded.
1.1.5.3 USA
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference and
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC rules.
These limits provide adequate protection against harmful interference when the equipment is
operated in a commercial environment. This equipment creates, uses, and can radiate radio
frequency energy and therefore if not installed and used as directed in the documentation, may
cause harmful interference to radio communications.
1.1.5.4 Canada
This digital apparatus complies with CAN ICES-3 (Class B). The product shall be connected
using a shielded network cable (STP) that is properly grounded.
1.1.5.5 Australia / New Zealand
This digital equipment fulfils the requirements for RF emission according to the Class B limit of
AS/NZS CISPR 32. The product shall be connected using a shielded network cable (STP) that
is properly grounded.
Product Safety
This product complies with IEC/EN/UL 62368-1, safety of audio/video and IT equipment, and
IEC/EN/UL 60950-22, Safety of Information Technology Equipment. The product shall be
grounded either through a shielded network cable (STP) or other appropriate method. When
used with Power over Ethernet (PoE), the Power Sourcing Equipment (PSE) shall comply with

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
5
IEEE 802.3af and Limited Power Source (LPS) according to clause 2.5 of IEC/EN/UL 60950-1
or annex Q of IEC/EN/UL 62368-1.
Disposal and Recycling
When this product has reached the end of its useful life, dispose of it according to local laws
and regulations.
Europe
This symbol means that the product shall not be disposed of together with household or
commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE)
is applicable in the European Union member states. To prevent potential harm to human health
and the environment, the product must be disposed of in an approved and environmentally safe
recycling process. For information about your nearest designated collection point, contact your
local authority responsible for waste disposal. Businesses should contact the product supplier
for information about how to dispose of this product correctly.
This product complies with the requirements of Directive (EU) 2015/863 on the restriction of the
use of certain hazardous substances in electrical and electronic equipment (RoHS).
Contact Information
For our contact details please go to: https://www.oncamgrandeye.com/contact-us/
Warranty Information
All Oncam camera products are covered by a 3-year limited manufacturer’s warranty.
It is required to speak to a local technical support representative before initiating a product
return. In many cases, issues can be resolved over the phone or via remote diagnostic tools.
Support
If you require any technical assistance, please contact your Oncam reseller. If your questions
cannot be answered immediately, your reseller will forward your queries through the appropriate
channels to ensure a rapid response. If you are connected to the Internet, you can go to:
https://support.oncamgrandeye.com/
Here you can:
•Download user documentation and software updates.
•Find answers to resolved problems in the FAQ database, search by product, category, or
phrase.
To contact us via email, please use [e-mail].
Include the following in your email:
•A detailed description of the problem
•Camera model numbers
•Relevant configuration information
Open Ports
For reference, the camera has the following open port pre-configuration.

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
6
Port Service
TCP - 554 RTSP Server
TCP – 80 HTTP Server
TCP - 443 HTTP Server
UDP – 3702
Web Service Dynamic
Discovery (Multicast)
UDP – 12345
UDP - 12346
Oncam Probe
Table 1 Port Pre - Configuration
Safety Information
1.1.12.1 Hazard Levels
CAUTION
Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury
or property damage.
RISK OF EXPLOSION
If components are replaced incorrectly.
SHARP
Indicates cautionary warning of sharp edge or object.
1.1.12.2 Iconography
Note: Indicates important information.
Tip: Recommendation or time saving idea.
Important Safety Instructions
1.1.13.1 Installation
•Heed all warnings.
•Follow all instructions.
•Do not immerse in water. Protect the connectors from moisture.
•Do not block any ventilation openings, install in accordance with the manufacturer’s
instructions.

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
7
•Do not install near any heat sources such as radiators, heat registers, stoves or other.
•Avoid exposing the product to shocks or heavy pressure.
•Please ensure you have the correct mounting accessories and fittings before proceeding
with your installation.
•Only use attachments / accessories specified by the manufacturer.
•Do not install the product on unstable poles, brackets, surfaces, or walls.
•Use only applicable tools when installing the product. Using excessive force with power tools
could cause damage to the product.
•Incorrect installation can compromise the IP rating, follow user guide for correct installation.
•Safe handling required during installation of external input/output devices, audio, and DC
power supply to the Plus board on the camera, follow user manual instructions.
•The polarity of any connector attached to the product should be verified before connection.
•Protect all cables from being crushed or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
•Direct DC Input. Use only a UL/CSA-approved LPS or NEC Class 8-28 VDC, 15W LPS,
power supply (not supplied). The power source must be connected with the correct polarity.
Do not use an excess of 28 VDC from an external power supply. Doing so may damage the
camera and void the warranty.
1.1.13.2 Storage
Store the product in a dry and ventilated environment.
1.1.13.3 Transportation
When transporting one of our products, use the original packaging or equivalent to prevent
damage to the product.
1.1.13.4 Maintenance
•This product may get hot during operation. Please allow to cool down before handling the
camera module.
•Do not attempt to repair the product yourself.
•Unplug or appropriately protect this apparatus during lighting storms or when unused for
long periods of time.
•Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been dropped.
•Use only spare parts provided by or recommended by Oncam.
Risk of Explosion if replacing a battery with an incorrect battery type. Battery not user
replaceable.
1.1.13.5 Dome Maintenance
•Be careful not to scratch, damage or leave fingerprints on the dome cover because this
could decrease image quality. If possible, keep the protective plastic on the dome cover until
the installation is complete.
•Care to be taken with camera dome and lens, during camera installation and routine
maintenance, particularly when attaching the camera front enclosure to rear enclosure using
the lanyard.

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
8
1.1.13.6 Dome Handling and Cleaning
•The standard dome is made of a polycarbonate (PC) polymer. Take care when handling or
cleaning the dome to avoid scratching the surface.
•Always handle the dome by the outside edge of the flange or trim ring assembly.
•Avoid contacting inside surface of the dome.
•Remove dust or other surface contaminants from the dome’s interior with clean, dry air
pressure (compressed air cans).
•Remove heavy residue (spots, streaks, stains) or other contaminants from the dome surface
with a solution of isopropyl alcohol and water.
•Only use lint free soft paper towels or a microfiber cloth. After cleaning the dome apply clean,
dry air to complete drying and leave no dust.

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
9
2. Introduction
The Oncam C-12 are the most powerful compact cameras from Oncam, the first derived from
the new C-Series platform. These 12MP cameras stream 55 fps at full resolution, significantly
outperforming other 360-degree cameras in the market today. This performance allows for the
capability to maintain your chosen frame rate up to 30 fps on the primary stream even with up
to 3 other streams running. Users can now experience the benefits of full frame rate video
without sacrificing the flexibility for secondary streams.
The benefits of a high performance, powerful camera can only be achieved when users are
equipped with the right tools to harness them and this is where the C-Series really comes into
its own. Thanks to a wide range of onboard technologies developed by the Oncam team,
combined with an intuitive user interface and seamless ONVIF implementation, users have the
freedom to configure and tailor the camera to best serve their installation environment.
For example, via ONVIF commands from a VMS or the attractive Camera Web Interface, the
user has quick and easy access to media streaming profiles, StreamLite compression,
TrueDetail HDR and Advanced Light Management settings. This ensures the delivered stream
has the desired image quality level, resolution, frame rate and bandwidth.
The Oncam Camera Configuration Tool uses the same sleek user interface and enables
advanced management of the C-Series cameras, enabling you to discover, update, configure
and control single or multiple cameras simultaneously with ease, saving time and resource.
In this guide we will take you through how to install, set up and get the most out of the C-12
Camera.
The camera can be configured using a compatible ONVIF-conformant VMS within ONVIF
profile settings, or via the Camera's built in ONVIF based Web Interface and Camera
Configuration Tool. In this guide we will primarily reference the Camera Web Interface and
Camera Configuration Tool controls. Any changes made using the Web Interface and
Configuration Tool will be reflected in the compatible VMS and vice versa.

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
10
3. Camera Installation
Placement and Orientation
Camera placement is an important factor when planning your deployment. The Oncam C-12
camera has an exceptionally wide viewing angle. Consider the camera location for providing
comprehensive coverage of a wide area. Mount the camera with an unobstructed view and
consider scene optimization when one portion of the scene is bright and another dark. The
camera supports three different mounting orientations, Ceiling, Wall and Table.
Each of these mounting options require correct orientation settings selected from the
Camera Web Interface. These camera settings ensure the use of correct dewarping
algorithm when connecting to a compatible VMS or NVR system. To set the correct option
via the Camera Web Interface go to: Video/Audio > Image Settings > Camera Mount
Position.
Ceiling Mount
Ceiling mounting is preferred when most of the action is occurring below the camera in a
horizontal plane. When a person is directly below the camera, captured is the top-of head view.
When the person moves away from the camera, more of their face and body becomes visible.
Hats extend that top-of-head zone to some degree. Consider the viewing angle when requiring
people identification or recognition.
Depending on the use case, use a single camera to cover a small to medium sized space.
Mounting a camera high gives great situational awareness throughout a large space. When
planning coverage ensure there are no obstructions. Examples of obstructions include pillars,
high-sided furniture, and any hanging objects near the camera such as signage.
Wall Mount
Wall mounting the camera can give a complete 180-degree side on view of an area. Use this
view where ceiling mounting is not possible or if you need to capture a higher level of detail for
objects closer to the camera (such as people’s faces as they walk past the camera).
Table Mount
Mount the Table Mount camera on a flat surface looking up. While this mount is for
demonstration or testing purposes, you could use this mount in a system. Use the Table Mount
for inspecting systems or viewing under vehicles.
Coverage Area
The Oncam C-12 cameras provide coverage for open areas where situational awareness of
people and objects are required. The higher camera placement provides a larger coverage
area. However, with higher camera placement a reduction in the pixel density is expected.
Height impacts the image quality; therefore, ensure you consider image quality versus the
mounting height.
Perform tests to ensure that the camera meets the system operational requirements and the
required detail level is available.
Use a minimum height of 2 m (6.5 ft.) when ceiling mounting a camera for best results. For
multiple camera layouts, ensure the camera areas overlap for full coverage.

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
11
Lighting
Avoid bright light sources pointing towards the camera lens. Always face lighting away from the
camera or above the camera installation line (if ceiling mounted).
For low light conditions consider adjusting the Exposure Priority in the camera from the Web
Interface. By default, this is set to Low Noise which optimizes the image by increasing exposure
time in lower light levels. It’s important to note that the maximum frame rate is reduced as
exposure time increases. The image remains in full color until below one Lux, after which it
transitions to black and white for better contrast. Exposure priority is accessible from the
Camera Web Interface; Video/Audio > Image Settings > Exposure Priority.
Consider where the sun might rise and set, this may interfere with the image over time.
Connection
Power requirements
The Indoor C-12 is powered by Power over Ethernet (PoE). Connect power and data using an
Ethernet cable plugged into the camera Ethernet port. The PoE supply equipment must be
compliant with IEEE 802.3AF.
The C-12 Outdoor Plus can be powered in two ways using either Power over Ethernet (PoE) or
Direct DC Input.
For PoE, connect power and data using an Ethernet cable plugged into the camera Ethernet
port. The PoE supply equipment must be compliant with IEEE 802.3AF.
For direct DC Input use only a UL/CSA-approved LPS or NEC Class 8-28 VDC, 15W LPS,
power supply (not supplied). The power source must be connected with the correct polarity. Do
not use an excess of 28 VDC from an external power supply. Doing so may damage the camera
and void the warranty.
RJ45 and Punch Down
For increased flexibility during camera installation, two methods of connection to the Oncam C-
12 camera are available - RJ45 and Punch Down (or IDC).
As part of the installation, if a network installer is bringing ethernet to every camera position
then you can plug the cable straight into the camera. If you are running your own infrastructure
and are terminating the cable, then you can either use punch down or add RJ45 connector on
the end.
Indoor Camera
Surface Mounting
Using a spirit level to make sure it is straight, affix the drilling template to the wall by removing
the self-adhesive backing.
If you are concerned about the adhesive on a delicate surface, put the drilling template on
work trousers or other cloth to make it less sticky.
Identify if you are going to install using the punch down or RJ45 connector, using a bradawl or
sharp point mark the two holes for the screws and the one hole for the ethernet cable.

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
12
Remove the drilling template carefully from the wall.
Figure 1 Drilling Template
Using the
appropriate size of drill bit, drill the
mounting holes and the hole for the ethernet
cable.
Figure 2 Opening of Camera Enclosure
Open camera enclosure.
Figure 3 Mounting of Camera Enclosure
Mount the rear of the camera enclosure to the wall
with the screws
(not provided with the product).
The camera has been designed to be mounted with #8 or 4mm countersunk screws,
however the length and fixing support material (plugs etc.) need to be specified by the
installer on a case by case basis.

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
13
Figure 4 Punch down Adapter
If you prefer to use the punch down, you need to
add the punch down adapter here (accessory
located in the box packaging)
. Following the
guide, punch down the ethernet cable.
Figure 5 Identify Wiring Type for Punch Down
Strip sheath to approximately 7cm [2 3/4"]. So, you have enough wires to punch down,
excess wire can be cut after punching down.
CLICK

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
14
Figure 6 Punch Down Wires
If using punch down press the wires down to
ensure they do not obstruct the camera module.
After wires are punched down, cut off any excess wires.
Figure 7 Protective Cover Removal
Remove and recycle the protective cover from the
rear of the
camera module.
Figure
8 Connecting of Camera Module
Connect the camera module, the clips will hold the
camera in place.
For RJ45 simply plug the camera module in, for
the punch down simply connect the camera.
CLICK

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
15
Figure 9 Connecting of Ethernet Cable
Figure 10 Securing the Camera Module
Using the security hex tool, tighten the 3 captive
screws.
Figure 11 Protective Lens Cover Removal
Remove and recycle the protective lens cover.

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
16
Figure 12 Cover Twist
Using the alignment feature as a guide, push on
the cover twist to lock in place.
Recessed Mounting
This camera is designed to work with sheet material such as plasterboard. There is no minimum
sheet thickness, only it requires flat material, however the spring retaining strength will be
weaker the thinner the material is.
The springs will retain the camera material up to a maximum 25mm [1"] thick.
Figure 13 Drilling Hole
After selecting a suitable position, drill a
⌀100mm
(
⌀4") hole.
Figure
14 Feeding Ethernet cable to the hole
Feed a suitable ethernet cable to the hole.

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
17
Figure
15 Connecting of RJ45 / Punch down
Identify which type of connection you want to use;
RJ45 or punch down, remove the outer plug for
RJ45 and the center plug for punch down.
Figure 16 Snipping of Support tabs for
Punch down
Using wire cutters carefully snip two of the support
tabs.
Figure 17 Snipping of Support tab for Ethernet Cable
Sharp Edges

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
18
Figure 18 Removal of Plug using Pliers
Use pliers to twist and remove the plug.
Sharp Edges
Figure 19 Inserting of Grommet
Being careful;
watching for sharp edges insert the
grommet to protect the wire and to make cut edges
safe.
Figure 20 Mount Screws Removal
Remove the two
mount screws, put to one side.
These will be used
later to mount the rear camera
enclosure.

Installation & User Manual - Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
19
Figure 21 Indoor Enclosure Opening
Open the indoor enclosure, dispose of and recycle
the plastic front cover.
Figure 22 Inserting Punch down adaptor
Punch down only: insert the punch down adaptor
(accessory
located in the box packaging) and
punch down the ethernet cable using the guide.
Figure 23 Punch down Ethernet cable
CLICK

Installation & User Manual – Oncam C-12 Series
© Oncam Global Group AG, 2020. All rights reserved.
20
Figure 24 Identify Wiring Type for Punch Down
Strip sheath to approximately 7cm [2 3/4"]. So, you have enough wires to punch down,
excess wire can be cut after punching down.
Figure 25 Punch Down Wires
If using punch down press the wires down to
ensure they do not obstruct the camera module.
After wires are punched down, cut off any excess wires.