Panasonic HomeHawk KX-HNC710 User manual

Installation Guide
Home Monitoring Camera
HomeHawk Outdoor
Model No. KX-HNC710
Thank you for purchasing a Panasonic product.
This document explains how to install the outdoor camera properly.
Refer to the Installation Guide supplied with KX-HN7001/KX-HN7002/
KX-HN7003 for details.
Charge the camera for about 7 hours before camera installation
(page 14). Then register the camera to the access point
(page 16).
Please read this document before using the unit and save it for future
reference.
For assistance, please contact us at 1-800-272-7033 or visit our Web
site:
http://shop.panasonic.com/support for customers in the U.S.A.
Please register your product: http://shop.panasonic.com/support
Printed in China
HNC710_(en_en)_0207_ver.110.pdf 1 2018/02/07 20:11:46

Introduction
Accessory information ...............3
Important Information
Graphical symbols for use on
equipment and their
descriptions ...............................4
About this system ......................4
For your safety ...........................4
Important safety instructions ......7
Privacy and rights of portrait ......7
Other information .......................7
Installation Location
Installation location
examples .................................10
Do not install in these
locations ..................................11
Setup
Part names and functions ........13
Charging the camera ...............14
Charging LED indicators ..........15
Turning the power on for the
camera .....................................16
Registering the camera ...........16
Confirming the camera installation
area .........................................17
Installation ...............................17
Accessing the User’s Guide ....20
Appendix
Specifications ..........................21
FCC and other information ......21
Customer services ...................23
Limited Warranty (ONLY FOR
U.S.A.) .....................................24
2
Table of Contents
HNC710_(en_en)_0207_ver.110.pdf 2 2018/02/07 20:11:46

Accessory information
Supplied accessories
No. Accessory item/Part number Qty.
AUSB cable/PNWYAC700W00 1
BWall mounting adaptor/PNWYAC710W00 1
CWall mounting screws 25 mm (1 inch)/PNWYAC700W02*1 3
DSuspension wire tool
– Safety wire/PNWYAC710W01
– Washer/PNWYAC710W02
The washer for attaching safety wire to wall ø16 mm (5/8 inches)
– Safety wire ring/PNWYAC710W03
The safety wire ring for attaching the safety wire to the camera
1
*1 The supplied screws can be used as follows.
– 2 screws for the wall mounting adaptor
– 1 screw for suspension wire tool
ABCD
Other information
RDesign and specifications are subject to change without notice.
RThe illustrations in these instructions may vary slightly from the actual product.
RHomeHawk Outdoor is referred to as outdoor camera or camera in this document.
Trademarks
RAndroid and Google Play are registered trademarks or trademarks of Google Inc.
RMicrosoft, Windows, and Internet Explorer are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
RAll other trademarks identified herein are the property of their respective owners.
For assistance, please visit http://shop.panasonic.com/support 3
Introduction
HNC710_(en_en)_0207_ver.110.pdf 3 2018/02/07 20:11:46

Graphical symbols for use on equipment and their
descriptions
Symbol Explanation Symbol Explanation
Alternating current (A.C.) Class P equipment
(equipment in which protection
against electric shock relies on
Double Insulation or
Reinforced Insulation)
Direct current (D.C.) “ON” (power)
Protective earth “OFF” (power)
Protective bonding earth Stand-by (power)
Functional earth “ON”/“OFF” (power; push-push)
For indoor use only Caution, risk of electric shock
About this system
RThis system is an auxiliary system; it is not
designed to provide complete protection
from property loss. Panasonic will not be
held responsible in the event that property
loss occurs while this system is in
operation.
RThe system’s wireless features are subject
to interference, therefore functionality in all
situations cannot be guaranteed.
Panasonic will not be held responsible for
injury or damage to property that occurs in
the event of wireless communication error
or failure.
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
4For assistance, please visit http://shop.panasonic.com/support
Important Information
HNC710_(en_en)_0207_ver.110.pdf 4 2018/02/07 20:11:46

using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
RUse only the 5.0 V, 1.0 A or higher
power source.
RDo not overload power outlets and
extension cords. This can result in
the risk of fire or electric shock.
RUnplug the product from power
outlets if it emits smoke, an
abnormal smell, or makes an
unusual noise. These conditions
can cause fire or electric shock.
Confirm that smoke has stopped
emitting and contact us at http://
shop.panasonic.com/support
RUnplug from power outlets and
never touch the inside of the
product if its casing has been
broken open. Danger of electric
shock exists.
RNever touch the plug with wet
hands. Danger of electric shock
exists.
RDo not connect non-specified
devices.
Installation
RDo not place or use this product
near automatically controlled
devices such as automatic doors
and fire alarms. Radio waves
emitted from this product may
cause such devices to malfunction
resulting in an accident.
RDo not allow the power cord to be
excessively pulled, bent or placed
under heavy objects.
RDo not mount the bracket in a
location higher than 2.2 m (7 feet 3
inches), in an unstable location, in a
location subject to frequent
vibration, on a ceiling, or on a weak
wall. (Do not mount on gypsum
board, concrete blocks, wooden
materials exposed to the outdoors,
walls with very rough surfaces, or
surfaces that are narrower than the
width of the wall mount bracket.)
There is a risk of injury if the
product falls, or of fire or electric
shock if water enters the product.
RKeep small parts (screws, washers,
etc.) out of the reach of children.
There is a risk of swallowing. In the
event they are swallowed, seek
medical advice immediately.
Operating safeguards
RUnplug the product from power
outlets before cleaning. Do not use
liquid or aerosol cleaners.
RDo not disassemble the product.
RNever put metal objects inside the
product. If metal objects enter the
product, turn off the circuit breaker
and contact an authorized service
center.
For assistance, please visit http://shop.panasonic.com/support 5
Important Information
HNC710_(en_en)_0207_ver.110.pdf 5 2018/02/07 20:11:47

Medical
RConsult the manufacturer of any
personal medical devices, such as
pacemakers or hearing aids, to
determine if they are adequately
shielded from external RF (radio
frequency) energy. Wireless LAN
features operate between
2.412 GHz and 2.462 GHz with a
peak transmission power of 100
mW.
RDo not use the product in health
care facilities if any regulations
posted in the area instruct you not
to do so. Hospitals or health care
facilities may be using equipment
that could be sensitive to external
RF energy.
CAUTION
Installation and location
RNever install wiring during a
lightning storm.
RAlthough this camera conforms to
the IPX5* code, do not intentionally
expose it to water.
*IPX5 indicates that the product is
protected against water jets: water
projected at all angles through a
6.3 mm (1/4 inches) nozzle flow rate
of 12.5 liters/minute at a pressure
of 30 kN/m2 for 3 minutes from a
distance of 3 meters (9 feet 10
inches).
RAlthough this camera conforms to
the IP6X* code, do not intentionally
expose it to grit and dust.
*IP6X indicates that the product is
protected against grit and dust: this
product has shown the capabilities
of preventing dust from entering
inside the product after the product
was in a device that contained dust
with a diameter of 75 µm or less for
7 hours and was shaken and
removed from that device.
RThe USB cable is used as the main
disconnect device. Ensure that the
AC outlet is installed near the
product and is easily accessible.
RDo not place magnetic cards or
similar objects near the outdoor
camera. Magnetic data on the
cards, etc. may be deleted.
Preventing accidents and injuries
RThe safety wire must be used when
mounting the product. There is a
risk of injury if the product falls.
RDo not put your ear(s) near the
speaker, as loud sounds emitted
from the speaker may cause
hearing impairment.
Lithium Ion (Li-Ion) battery (built-in
battery)
RCAUTION:
Risk of explosion if battery is
replaced by an incorrect type.
6For assistance, please visit http://shop.panasonic.com/support
Important Information
HNC710_(en_en)_0207_ver.110.pdf 6 2018/02/07 20:11:47

Dispose of used battery according
to local regulations.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Use only the power cord indicated in this
document.
SAVE THESE INSTRUCTIONS
Privacy and rights of
portrait
When installing or using the camera, please
take into consideration the rights of others with
regard to privacy.
It is generally said that “privacy” means the
ability of an individual or group to stop
information about themselves from becoming
known to people other than those whom they
choose to give the information. “Rights of
portrait” means the right to be safe from
having your own image taken and used
indiscriminately without consent.
Other information
This product has a rechargeable lithium ion
battery. Do not throw into fire, apply heat, or
charge, use, or leave in a high temperature
environment.
– Doing so may cause fluid leak,
overheating, or explosion.
Routine care
RWipe the outer surface of the product with
a soft moist cloth.
RDo not use benzine, thinner, or any
abrasive powder.
Camera image quality
RCamera images may have the following
characteristics.
– Colors in images may differ from the
actual colors.
– When there is light behind the subject
(i.e., backlighting), faces may appear
dark.
– Image quality may be reduced in dark
locations.
– Images may appear hazy when there
are outdoor lights in use.
Notice for product disposal, transfer, or
return
RThis product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information from the memory
For assistance, please visit http://shop.panasonic.com/support 7
Important Information
HNC710_(en_en)_0207_ver.110.pdf 7 2018/02/07 20:11:47

before you dispose of, transfer, or return
the product.
Notice for built-in battery
ATTENTION:
A lithium ion battery that is recyclable powers
the product you have purchased. Please call
1-800-8-BATTERY (1-800-822-8837) for
information on how to recycle this battery.
WARNING for Lithium Ion (Li-Ion) Battery:
Risk of fire and burns. Do not open, crush,
heat above 50 °C (122 °F) or incinerate.
Follow the instructions in the operating
instructions.
Remove the built-in rechargeable battery
before disposing of the cameras. Do not
dismantle or replace the battery so that you
can use the camera again. This could cause
fire or an electric shock. Replace it at an
authorized service center.
Battery removal procedure
RDisconnect the power cord from the
camera when removing the battery.
12
3
4
65
8
7
2
2
Battery
RPerform steps A to H, lift the
battery (
2
), and then remove it.
8For assistance, please visit http://shop.panasonic.com/support
Important Information
HNC710_(en_en)_0207_ver.110.pdf 8 2018/02/07 20:11:47

Notice
For assistance, please visit http://shop.panasonic.com/support 9
Important Information
HNC710_(en_en)_0207_ver.110.pdf 9 2018/02/07 20:11:47

Installation location examples
I want to detect visitors approaching the house
Refer to the table below for detecting visitors at an entrance or gate without detecting cars in the
street.
Ideal example Poor example
1
1
Approx. 6 m (19 feet 8 inches)
Visitors pass in front of the camera from side
to side, cars in the street are less likely to
cause false detections.
Cars in the street are more likely to cause
false detections.
Note:
RThe visual detection range is as follows.
– Horizontal: 150°
– Vertical: 85°
10 For assistance, please visit http://shop.panasonic.com/support
Installation Location
HNC710_(en_en)_0207_ver.110.pdf 10 2018/02/07 20:11:47

I want to detect people entering the garage
Refer to the table below for detecting people entering a garage without detecting cars in the street.
Ideal example Poor example
Visitors pass in front of the camera from side
to side, cars in the street are less likely to
cause false detections.
RTo prevent faces from being obscured by
tall vehicles, adjust the installation position
and angle of the camera.
Cars in the street are more likely to cause
false detections.
Note:
RThe visual detection range is as follows.
– Horizontal: 150°
– Vertical: 85°
Do not install in these
locations
Installing in the following areas may cause
deformation, discoloration, malfunction, or
operational failure
RIn direct sunlight or directly under an
outdoor light (even if the surroundings are
within operational temperature range, parts
of the product may become hot)
RAreas subject to frequent vibration, shock,
or impact
RNear fire, heating devices, or air
conditioners (including outdoor equipment
such as unit compressors)
RAreas exposed to grease or steam
RNear devices that emit strong radio waves,
such as mobile phones
For assistance, please visit http://shop.panasonic.com/support 11
Installation Location
HNC710_(en_en)_0207_ver.110.pdf 11 2018/02/07 20:11:47

RAreas subject to extreme temperature
changes (which can lead to condensation).
If condensation occurs, wipe the outer
surface of the product with a soft dry cloth.
RNear coasts directly subjected to sea
breezes, or near sulfuric hot springs
(exposure to salt can shorten the life of the
product)
RNear TVs, radios, automated office
equipment such as computers, air
conditioners, water heater panels (with
intercom), or home security equipment
(these may cause noise)
RNear satellite broadcasting receivers such
as tuners, TVs with built-in satellite tuners,
and recorders (broadcasted images may
be distorted)
RAreas where hydrogen sulfide, ammonia,
dust, or toxic gases are present
Installing in the following areas may cause
false detections
RAreas where people approach directly from
the front of the camera, such as narrow
walkways
RAreas where objects such as trees or
hanging laundry move due to wind
(temperature variation and motion may
cause false detections)
RAreas affected by breezes from fans, air
conditioning unit compressors, water
heaters, or car exhaust (severe
temperature variations may cause false
detections)
RAreas subject to severe weather, such as
strong wind (camera shake can cause
false detections) or rain (strong rain may
be detected as an object moving in front of
the camera)
RAreas with reflective objects, such as
glass, that can interfere with detection of
temperature variation
RAreas where brightness changes easily
RAreas where backlight occurs (faces
appear dark and are difficult to identify),
such as the following
– Areas where most of the background is
the sky
– Areas where direct sunlight reflects off
a white wall or background
– Bright areas such as those exposed to
direct sunlight
12 For assistance, please visit http://shop.panasonic.com/support
Installation Location
HNC710_(en_en)_0207_ver.110.pdf 12 2018/02/07 20:11:47

Part names and functions
A
G
J
H
B
D
E
F
N
M
L
K
I
C
AWhite LED lens HSpeaker
BLens IMSETUPN
CInfrared sensors JPower slide switch
DLED indicator KCharging LED indicator
EMicrophone LCamera nut
FLight sensor MUSB cover/micro-USB connector
GInterface cover NWall mounting adaptor
LED indicators
You can use the LED indicators to confirm the camera’s status.
LED indicator Status
Off RNo power
RMore than 5 seconds have passed
since turning on the power when the
camera is not registered to the access
point
RLED indicator is turned off*1
For assistance, please visit http://shop.panasonic.com/support 13
Setup
HNC710_(en_en)_0207_ver.110.pdf 13 2018/02/07 20:11:47

LED indicator Status
Green or amber, blinking
quickly - off for 1 second
Camera is on*1
Amber, lit Not registered to the access point*2, or
signal level is good*3
Green, lit Registration successfully completed or
signal level is strong*3
Green, blinking quickly Camera is searching for an access point*1
Red, lit Registration failed, signal level is weak*3,
or detecting motion*1
Red, blinking quickly Streaming data*1
Amber, blinking slowly Battery is running low*1
Green, blinking slowly Registration mode, updating
Red, blinking slowly Camera is out of range of the access
point*1, *3
*1 You can configure the camera so that its LED indicator does not light
during normal operation. For more information, refer to the User’s
Guide (page 20).
*2 The LED indicator lights in amber for 5 seconds after the power is
turned on for the camera.
*3 The signal level (strong, good, weak, out of range) is shown after
pressing MSETUPN for 3 seconds.
Charging the
camera
RThis camera has an internal
rechargeable battery.
RRemove the camera from the
wall before charging.
RMake sure to charge the
camera indoors and in a dry
location.
RCharge the camera in a location
with a temperature between
5 °C and 40 °C (41 °F and
104 °F). The camera cannot
14 For assistance, please visit http://shop.panasonic.com/support
Setup
HNC710_(en_en)_0207_ver.110.pdf 14 2018/02/07 20:11:47

charge in locations outside of
these temperatures.
Charge for about 7 hours.
RTurn the camera off before
charging the battery. If the
camera is turned on while
charging, it may take longer to
charge.
1Open the USB cover (A).
2Insert the USB cable into the
micro-USB connector (B).
2
1
2
3
1
1
Power off
2
5.0 V, 1.0 A or higher power
source
We recommend using the
supplied USB cable.
3
Charging LED indicator
Note:
RCheck the charging LED
indicator continues to blink in
red for more than 10 seconds
after connecting the USB cable.
If the indicator stops blinking
and turns off within 10 seconds,
perform the following.
– If you are not using the
supplied USB cable, use it.
– If the indicator still turns off
within 10 seconds, try
connecting the USB cable to
a different power source
(5.0 V, 1.0 A or higher).
Charging LED
indicators
You can use the charging LED
indicators to confirm the charging
status of the camera.
Indicator Status
Red, lit Charging is
completed
Red, blinking
slowly
Charging
Red, blinking
quickly
Charging
failure
For assistance, please visit http://shop.panasonic.com/support 15
Setup
HNC710_(en_en)_0207_ver.110.pdf 15 2018/02/07 20:11:47

Turning the power
on for the camera
Open the cover of the camera,
and then slide the power slide
switch (page 13, J) to ON .
Registering the
camera
Before you can use the camera, it
must be registered to the access
point.
You can register each camera by
using the registration buttons or
the [HomeHawk] app.
Note:
RBefore registering the camera,
make sure the camera is turned
on, and that the AC adaptor of
the access point is connected
and the access point is
powered.
Using registration buttons
1Access point:
Press and hold MSETUPN until
the LED indicator (
1
) blinks
slowly in green.
1
2Camera:
Press and hold MSETUPN until
the LED indicator (
2
) blinks
slowly in green.
2
RWhen registration is
completed, the camera
sounds one long beep.
Note:
RIf registration fails, the camera
sounds several short beeps.
Using the app
You can change the name of the
camera using the [HomeHawk]
app. For more information, refer to
the User’s Guide (page 20).
16 For assistance, please visit http://shop.panasonic.com/support
Setup
HNC710_(en_en)_0207_ver.110.pdf 16 2018/02/07 20:11:47

Confirming the
camera installation
area
Before deciding where to install
the camera, carefully read the
chapter “Installation Location”,
beginning on page 10, to confirm
the installation location and
direction.
Installation
Installation precautions
RDo not use an impact driver.
(This may lead to damaged
screws or over-tightening.)
RMount the camera on the stable
location with a height of 2.2 m
(7 feet 3 inches) where the unit
can be adequately supported
when installing.
RDo not mount the camera on a
soft material. It may fall down,
break or cause injury.
Wall material information
Siding
RUse the included screws ø4 mm
´ 25 mm (ø5/32 inches ´ 1 inch).
Make sure the pull-out capacity
of each screw is at least 294 N
(30 kgf).
RIf the weight of the camera is
supported by the siding only,
the siding could become
damaged. Make sure you
mount the camera in a location
where the structure behind the
siding can be used to support
the weight of the camera. If this
is not possible due to the
thickness of the siding, use
commercially-available screws
ø4 mm ´ longer than 25 mm
(ø5/32 inches ´ longer than
1 inch).
RDrill a pilot hole using a drill bit
that is appropriate for the type
of siding. Remove any debris
after drilling the pilot hole. Do
not drill the pilot hole into the
structure behind the siding.
Poor
example
No support
behind
exterior
surface
Ideal
example
Structure
supports
exterior
surface
1
2
3
2
1
Open space, no support
For assistance, please visit http://shop.panasonic.com/support 17
Setup
HNC710_(en_en)_0207_ver.110.pdf 17 2018/02/07 20:11:47

2
Siding
3
Structure behind siding
Concrete
RDo not use the included screws.
Use screw anchors (screw
ø4 mm (5/32 inches)) designed
for concrete walls.
RCarefully read the instructions
supplied with the anchors.
Follow instructions regarding
drill bit diameter, hole depth, etc.
RDrill a pilot hole. Remove any
debris after drilling the pilot hole.
1Mark the hole depth on the
drill bit (
1
) and then drill a
pilot hole.
1
2Remove debris.
3Insert an anchor, tighten the
screw, then remove the screw
to secure the anchor.
4Insert the screw and tighten it.
2
2
Wall mounting adaptor
ALC (autoclaved lightweight
cellular concrete)
RDepending on the type of ALC
panel, you may not be able to
attach the camera. Consult the
ALC panel manufacturer.
RDo not use the included screws.
After consulting the
manufacturer of the ALC panel,
use only commercially-available
metal screw anchors (screw
ø4 mm (5/32 inches)) designed
for ALC panels.
RCarefully read the instructions
supplied with the anchors.
Follow instructions regarding
drill bit diameter, hole depth, etc.
RDrill a pilot hole. Remove any
debris after drilling the pilot hole.
RSeal the pilot hole with a
commercially-available
waterproof sealant.
Other materials (mortar, tile,
etc.)
RDo not use the included screws.
RConsult the builder or licensed
professional regarding the type
18 For assistance, please visit http://shop.panasonic.com/support
Setup
HNC710_(en_en)_0207_ver.110.pdf 18 2018/02/07 20:11:47

of anchor appropriate for the
installation location and
materials.
RDo not install on gypsum board
or concrete blocks.
Installing the camera
1Open the interface cover (A),
and then slide the power slide
switch to ON (B).
2Close the interface cover (C).
3Secure the safety wire ring to
the camera nut of the camera
using a driver (D), and then
pass the safety wire through
the ring of the safety wire ring
(E).
4
5
12
3
Important:
RMake sure to close the
interface cover securely.
Water resistance cannot
be assured if the interface
cover is open.
4Drive the wall mounting
screws into the wall.
1
Longer than 25 mm (1 inch)
2
Space 2.8 mm (1/8 inches)
1 2
Note:
RUse the following template
when determining the
location of the screw holes.
(1 inch)
25.4 mm
5Mount the wall mounting
adaptor to the wall. Next,
attach the safety wire to the
wall, and then attach the
camera to the wall mounting
adaptor.
1
Wall mounting screws
2
25.4 mm (1 inch)
For assistance, please visit http://shop.panasonic.com/support 19
Setup
HNC710_(en_en)_0207_ver.110.pdf 19 2018/02/07 20:11:47

3
Hole
You can prevent the camera
from falling by passing a string
through the hole in the wall
mounting adaptor.
3
1
2
32
1
6Adjust the camera angle.
Note:
RAttach the safety wire while it is
bent.
RAttach the safety wire high on
the wall so that the camera
does not strike anyone in the
event the camera detaches
from the wall.
RDo not hang from the camera or
wall mounting adaptor.
Accessing the
User’s Guide
The User’s Guide is a collection of
online documentation that helps
you get the most out of the
[HomeHawk] app.
1Tap in the app’s home
screen.
2Tap [User’s Guide].
Note:
RAndroid 4.1 or later versions are
recommended.
RYou can also access the User’s
Guide at the web page listed
below.
https://panasonic.net/cns/
pcc/support/homehawk/
manual/
RMicrosoft® Windows® Internet
Explorer® 8 and earlier versions
are not supported.
20 For assistance, please visit http://shop.panasonic.com/support
Setup
HNC710_(en_en)_0207_ver.110.pdf 20 2018/02/07 20:11:47