Panasonic NN-SG626W User manual

What does H97 or H98 Error Code mean?
Answer
There is a failure in the Magnetron Circuit. Please contact a local Panasonic Authorized servicer
What should I check if my microwave stops working?
Answer
Check the fuse/circuit breaker for the outlet to see if it has been tripped or blown. Check other
outlets to see if there is a GFI (Ground Fault Interrupt) outlet that is on the same circuit as the
outlet used for the unit and see if it needs to be reset. Connect the oven to another outlet to see if
unit is still operational. If the unit is still not working, please contact a local authorized servicer
for diagnosis and repair
What should I do when my microwave does not seem to be cooking food?
Answer
Perform the Basic Power Test:
1. Fill a Pyrex measuring cup with 8 oz. of cold water.
2. Place cup in microwave and Press [Quick Min] button.
3. Press [Start] button (if needed)
4. Check to see if water has warmed up:
a. If the water is warm, the unit is working correctly
b. If the water is still cold, the test has failed please contact a local Panasonic
Authorized servicer for repair
Why does the fuse/circuit breaker pop/trip when I use my microwave?
Answer
Confirm that the following Electrical Power Safety instructions have been followed.
The oven must be plugged into at least a 15 AMP, 120 VOLT, 60 Hz GROUNDED
OUTLET.
In the event of an electrical short circuit, grounding reduces the risk of electric shock by
providing an escape wire for the electric current. This appliance is equipped with a cord
having a grounding wire with a grounding plug. The plug must be plugged into an outlet
that is properly installed and grounded. Where a standard two-prong outlet is

encountered, it is the personal responsibility and obligation of the consumer to have it
replaced with a properly grounded three-prong outlet.
If it is necessary to use an extension cord, use only a three-wire extension cord that has a
three blade grounding plug, and a three-slot receptacle that will accept the plug on the
appliance. The marked rating of the extension cord should be equal to, or greater than, the
electrical rating of the appliance.
The oven must be on a SEPARATE CIRCUIT. No other appliance should share the
circuit with the microwave oven. If it does, the branch circuit fuse may blow or the circuit
breaker may trip.
The VOLTAGE used must be the same as specified on this microwave oven (120 V, 60
Hz). Using a higher voltage is dangerous and may result in a fire or other accident
causing oven damage.
If the microwave oven is installed properly and you are still experiencing power failure your unit
may require service. Check your warranty for repair information.
NOTE: You might also consider having the outlet checked by a qualified electrician to be
certain that it is functioning correctly and meets local codes for appliances
Troubleshooting - The paint on the interior cavity of my microwave has
started to peel off.
Answer
We do not recommend using the unit if it shows signs of peeling as the metal is left exposed and
it may eventually start sparking. Please consider having the unit serviced. Click here to Locate a
Service Center.
Why does the fuse/circuit breaker pop/trip when I use my microwave?
Answer
Confirm that the following Electrical Power Safety instructions have been followed.
The oven must be plugged into at least a 15 AMP, 120 VOLT, 60 Hz GROUNDED
OUTLET.
In the event of an electrical short circuit, grounding reduces the risk of electric shock by
providing an escape wire for the electric current. This appliance is equipped with a cord
having a grounding wire with a grounding plug. The plug must be plugged into an outlet
that is properly installed and grounded. Where a standard two-prong outlet is

encountered, it is the personal responsibility and obligation of the consumer to have it
replaced with a properly grounded three-prong outlet.
If it is necessary to use an extension cord, use only a three-wire extension cord that has a
three blade grounding plug, and a three-slot receptacle that will accept the plug on the
appliance. The marked rating of the extension cord should be equal to, or greater than, the
electrical rating of the appliance.
The oven must be on a SEPARATE CIRCUIT. No other appliance should share the
circuit with the microwave oven. If it does, the branch circuit fuse may blow or the circuit
breaker may trip.
The VOLTAGE used must be the same as specified on this microwave oven (120 V, 60
Hz). Using a higher voltage is dangerous and may result in a fire or other accident
causing oven damage.
If the microwave oven is installed properly and you are still experiencing power failure your unit
may require service. Check your warranty for repair information.
NOTE: You might also consider having the outlet checked by a qualified electrician to be
certain that it is functioning correctly and meets local codes for appliances.
What should I do if my microwave display is not working?
Answer
Check to make sure unit is plugged into a working outlet by plugging in another device to
determine if power is available at the receptacle.
If power is not available at the outlet check your fuse/circuit breaker, panel.
Note: Newer homes/buildings are generally wired with GFI (Ground Fault Interrupt) receptacles,
if your building is equipped with GFI receptacles be sure to check if the circuit breaker directly
on the receptacle has been tripped and requires reset.
If you determine the outlet has power but the microwave still is not functioning, contact a local
Panasonic authorized servicer for repair.
Troubleshooting - The round glass tray (turntable) is not rotating.
Answer
Please check the following:
Confirm that the glass tray is sitting correctly on the roller ring.
Make sure that the food or container that you are using in the microwave is not touching
any of the interior cavity walls of the microwave oven.

Make sure that the roller ring and oven cavity floor are clean. Both should be cleaned
regularly. To clean, simply wipe the bottom surface of the oven with a mild detergent,
water or window cleaner and dry. The roller ring may be washed in mild sudsy water or
in a dishwasher. When removing the roller ring from the cavity floor for cleaning, be sure
to replace in the proper position.
If it's an Over The Range (OTR) microwave oven, press the turn table button to set it to
ON mode.
Once the oven is clean, test by microwaving a bowl of water. If the glass tray (turntable) is still
not rotating properly your unit may require service. Check your warranty for repair information.
If you elect to have your unit serviced click here to locate an authorized Panasonic Service
Center near you
Troubleshooting - The plastic on the display and/or control panel and
door open button of my Microwave is bubbling.
The control and/or display panel and door open button is covered with a removable protective
film to prevent scratches during shipping. Small bubbles may appear under this film, if this is
the case, remove the protective film by applying masking or clear tape to an exposed corner and
pull gently.
If the display and/or control panel becomes wet, clean it with a soft dry cloth, do not use harsh
detergents or abrasives.

Lock or Key is displayed on the microwave. How to I remove this?
Answer
Using this system will make the oven controls inoperable; however, the door will open.
Press [Start] Pad three times. Time of day will disappear and “LOCK” or a lock
indicator will appear on
the screen. For some model both will display. Actual time will not be lost.
To cancel “LOCK”:
Press [Stop/Reset] Pad three times. Time of day will reappear on the screen.
NOTES:
This feature prevents the electronic operation of the oven until cancelled. It does not lock
the door.
To set or cancel child safety lock, Start or Stop/Reset must be tapped 3 times within 10
seconds.
You can set Child Lock feature when the display shows a colon or time of day.
Why does the microwave oven, turntable continue to turn when I open the
door?
Answer
This can be caused by a malfunction of the latch switch, please contact a local Panasonic
Authorized servicer for repair.
NOTE: Due to the safety provisions that are built into all of our ovens, in the event of
this malfunction, the unit is not energized and poses no risk of radiation exposure.
Why is the door hard to close, won't close, or I need to slam the door
in order for the unit to work?
Answer

The door latch may need to be adjusted or replaced, please contact a local Authorized servicer
for diagnosis and repair
Is it normal for a new (Out of the Box) Panasonic Microwave/Convection
oven door to be a little difficult to open?
Answer
It is normal for the microwave/convection oven door to be a little difficult to open the first time
because of a cardboard spacer placed between the door and the control panel. Press the
microwave's Door Release Button, then gently pull the door until it opens. Finally, remove the
cardboard insert that kept the door secure during shipment
Troubleshooting - When using the Microwave Oven there were sparks in the
oven cavity.
Answer
Arcing or Sparking can occur in your microwave oven for several reasons and we suggest the
following tips to avoid this happening:
Do not use metal containers or dishes with metallic trim during Microwave or
Combination cooking.
Do not use metal twist ties during Microwave or Combination cooking, Arcing (sparking)
may occur.
When using foil, skewers, racks or utensils made of metal in the oven during Microwave
or Combination cooking, please allow at least 2.5 cm (1") of space between the metal
material and interior oven walls. If arcing occurs, please remove the metal material
(skewers, etc.) and/or transfer the food to a nonmetallic container.
Do not use paper towels or cloths which contain a synthetic fiber woven into them, such
as nylon. The synthetic fiber may cause the towel or cloth to spark and ignite. Use paper
towels with caution