Paradigm surflink User manual

REMOTE MICROPHONE
OPERATIONS MANUAL

Table of Contents
Introduction 4
Basic Use 6
Controls Overview 8
Operation 10
Low Battery and Recharging 10
Power On/Off Slider 12
Syncing 13
Built-In Microphones 15
LED 16
How to Wear 17
Streaming Audio 18
Interoperability with Other Accessories 18
Troubleshooting 20
Regulatory Notices 22

Introduction
The SurfLink Remote Microphone is designed to
stream remote microphone audio directly to your
900MHz wireless hearing instruments. When worn
by a distant speaker in noisy environments, SurfLink
Remote Microphone functions as an assistive listening
device.
Streaming – Audio or sound transmitted from
SurfLink Remote Microphone to your 900MHz wireless
hearing instruments.
Package Contents
• SurfLink Remote Microphone
• USB-to-MicroUSB Recharging Cable
• Operations Manual
Optional Accessories
• Wall Power Adaptor
• Car Charger Adaptor
• Lanyard
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Typical Setup
5
Hearing Intrument Speaker

Basic Use
To quickly start using SurfLink
Remote Microphone:
1. Power on SurfLink Remote
Microphone. Green LED
appears for 2 seconds.
2. Press “Sync” icon on
slider button for 5 seconds
until LED starts rapidly
blinking blue.
3. Open one hearing instrument
battery door, insert battery,
and close battery door.
Green LED blinks to confirm
successful sync.
If you only have one hearing
instrument, wait 20 seconds
until red LED blinks.
If you have two hearing
instruments, open second
hearing instrument battery
door, insert battery, and
close battery door. Green
LED blinks to confirm
successful sync.
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Basic Use

4. Each hearing instrument
should automatically start
streaming audio. Blue
LED slowly blinks when
audio streaming is active.
5. Have a speaker attach
SurfLink Remote Microphone
to their clothing within 8”
(20cm) of their mouth.
6. To stop streaming, turn off
SurfLink Remote Microphone.
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Basic Use

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Controls Overview

Controls Overview
1. MicroUSB Jack for Recharging
Recharging via Battery-Charging Cable.
2. Power On/Off Slider
• Moving the slider towards the microUSB jack
powers on SurfLink Remote Microphone.
• Moving the slider away from the microUSB
jack powers off SurfLink Remote Microphone.
3. Syncing
Establishes the relationship between SurfLink
Remote Microphone and hearing instruments.
4. Built-In Microphones
Pick up sound and transmits to hearing
instruments.
5. LED Indicator
Identifies the current state of SurfLink
Remote Microphone.
6. Clip
Affixes SurfLink Remote Microphone to clothing.
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Controls Overview

Operation
Low Battery and Recharging
If SurfLink Remote Microphone is on and enters
a low battery condition, the LED slowly blinks
red and provides an audible indicator tone to a
hearing instrument. The indicator tone is distinctly
different from the low battery indicator for a hearing
instrument, so there is no confusion as to which is
experiencing a low battery condition. Once SurfLink
Remote Microphone enters a low battery condition,
the indicator tone will occur about every 5 minutes
until SurfLink Remote Microphone automatically shuts
down, or until a recharging power source is applied.
When SurfLink Remote Microphone is properly
connected to a power source, the LED turns green
for 2 seconds and recharging automatically begins.
While SurfLink Remote Microphone is off, the LED
slowly blinks green during recharging and changes
to solid green when fully charged. While SurfLink
Remote Microphone is on, the LED prioritizes
streaming by slowly blinking blue (even when the
battery is fully charged).
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Operation

TIP – Recharging SurfLink Remote Microphone can
take longer while streaming audio. Recharging will be
faster when the SurfLink Remote Microphone is off.
Typical Charging Method
To recharge the battery,
connect the microUSB end
of the recharging cable to the
microUSB jack on SurfLink
Remote Microphone.
Connect the USB end of
the recharging cable to a
female USB jack, such as
found on a computer.
Optional Charging Methods
Wall Power Adaptor – The
SurfLink Remote Microphone
can be recharged using a wall
power adaptor, which can be
plugged into a wall outlet.
These wall power adaptors are
available at most consumer
electronic stores.
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Operation

They can also be obtained from your hearing
professional (ask for part #52824-000).
Car Charger Adaptor – The
SurfLink Remote Microphone
can be recharged using a car
charger adaptor. These car
charger adaptors are available
at most consumer electronic
stores. They can also be
obtained from your hearing
professional (ask for part #52869-000).
Power On/Off Slider
Power On – Move the slider
toward the microUSB end to
turn on. The LED turns green
for 2 seconds to verify power
is on.
Power Off – To stop streaming
audio, move the slider away
from the microUSB end until
the brightly colored surface is
exposed. The LED turns red
for 2 seconds to verify power
is off.
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Operation

Syncing
Syncing establishes a relationship between your
hearing instruments and SurfLink Remote Microphone.
For hearing instruments to receive streamed audio
from SurfLink Remote Microphone, you must first
sync the hearing instruments with SurfLink Remote
Microphone. You only have to sync SurfLink Remote
Microphone with your hearing instruments once,
as they will automatically connect when both are
powered on and they are within wireless operating
range.
To put SurfLink Remote
Microphone into an active
syncing state, press the “Sync”
icon on the Power On/Off
slider for 5 seconds until the
LED starts rapidly blinking
blue. To sync a hearing instrument with SurfLink
Remote Microphone, open your hearing instrument
battery door, insert a battery, and close your hearing
instrument battery door.
The SurfLink Remote Microphone remains in an active
syncing state for up to 20 seconds (concluded by red
LED blink), or until one hearing instrument is synced
with it (confirmed by a green LED blink).
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Operation

After a successful hearing instrument syncing, SurfLink
Remote Microphone continues in an active syncing
state for another 20 seconds (concluded by red
LED blink), or until the second hearing instrument is
synced with it (confirmed by green LED blink).
After successful syncing, each hearing instrument
should automatically start streaming audio. If syncing
did not yield the desired result, then repeat the
process.
To cancel syncing mode, turn off and then turn on
SurfLink Remote Microphone.
The SurfLink Remote Microphone can be synced with
at most one left and one right hearing instrument at
a time. When hearing instruments are synced with
SurfLink Remote Microphone, any previously synced
hearing instruments will be automatically deleted.
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Operation

Built-In Microphones
Depending on SurfLink Remote Microphone’s physical
orientation, it automatically adjusts the microphone
settings to either “Focus” (directional) or “Surround”
(omnidirectional).
“Focus” – When SurfLink
Remote Microphone is body
worn, it automatically prioritizes
sound from above while
reducing sounds levels from
other directions. This is useful
for listening to a single speaker when background
noise is present.
“Surround” – When
SurfLink Remote
Microphone is placed
horizontally (on its clip),
it receives sound from all
directions. This setting
is useful for listening to
multiple nearby speakers
in quiet environments.
TIP – In noisy environments, move SurfLink Remote
Microphone as close as possible to sound source.
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Operation

LED
The LED indicator provides helpful information about
SurfLink Remote Microphone:
LED behavior SurfLink Remote Microphone state
Off
• SurfLink Remote Microphone is off and
is not connected to a power source
• SurfLink Remote Microphone battery is
not operational and needs recharging
Green for
2 seconds
• SurfLink Remote Microphone
successfully powers on
• Recharging started
Red for 2 seconds • SurfLink Remote Microphone powers off
Slow blinking blue • SurfLink Remote Microphone is
streaming audio
Slow blinking
green
• Battery is recharging and SurfLink
Remote Microphone is off
Solid green • Battery is fully charged and SurfLink
Remote Microphone is off
Slow blinking red • Low battery state and SurfLink Remote
Microphone is on
Rapid blinking red • Possible error condition. Refer to
Troubleshooting section.
Rapid blinking blue • SurfLink Remote Microphone is in active
syncing state
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Operation

How to Wear
The SurfLink Remote Microphone can be affixed
to clothing or worn on a lanyard. For better
performance, SurfLink Remote Microphone should be
within 8” (20cm) of the speaker’s mouth.
Clip – Gently press the clip
as shown. Slide clip opening
onto clothing and release
clip. Ensure SurfLink Remote
Microphone is securely affixed
to clothing.
Lanyard (optional) –
1. Gently press the clip
as shown.
2. Insert lanyard loop into
clip opening and lift loop
toward top of clip. Release
clip. Ensure the lanyard is
securely attached to
SurfLink Remote Microphone.
Lanyards can be obtained from your hearing
professional (ask for part #53262-000).
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Operation

TIP – To achieve better signal-to-noise performance,
a hearing professional can adjust (mute or attenuate)
your hearing instrument microphones during SurfLink
Remote Microphone use.
Streaming Audio
After SurfLink Remote Microphone powers on, it
automatically begins streaming audio to synced
hearing instruments. The LED slowly blinks blue to
confirm that audio streaming is active and SurfLink
Remote Microphone’s battery is operational.
When SurfLink Remote Microphone is turned off, it
automatically stops streaming audio.
The user can adjust streamed audio volume level
via their hearing instruments. The SurfLink Remote
Microphone does not contain an integrated volume
control.
Interoperability with Other Accessories
If you also use a SurfLink Mobile, then its phone
call streaming will take priority over the SurfLink
Remote Microphone audio stream. When a SurfLink
Mobile phone call stream ends, SurfLink Remote
Microphone’s audio stream automatically returns to a
hearing instrument.
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Operation

SurfLink Remote Microphone streamed audio is equal
in priority to SurfLink Media streamed audio with
preference being given to the first available audio
source.
If you use a SurfLink Remote or SurfLink Mobile, then
remote control commands will continue to be sent to
your hearing instruments.
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Operation

SYMPTOM / ISSUE POSSIBLE CAUSE POSSIBLE REMEDY
One (or both) hearing
instruments unexpectedly
drop out of audio streaming.
Hearing instrument may be on the
edge of wireless range. Move closer to SurfLink Remote Microphone.
Battery level in hearing instrument can
no longer support audio streaming. Replace hearing instrument battery with new one.
Large object, such as furniture or a wall,
may be degrading signal.
For best performance, your hearing instruments should be
within line-of-sight.
Outdated hearing instrument firmware. Hearing professional can update hearing instruments with the
most recent firmware.
LED is slowly blinking blue,
but no streamed sounds
are heard in the hearing
instruments.
Hearing instruments are not within
wireless range. Move closer to SurfLink Remote Microphone.
Hearing instruments are not properly
synced with SurfLink Remote
Microphone.
Sync hearing instruments with SurfLink Remote Microphone.
Battery level in hearing instrument
cannot support audio streaming. Replace hearing instrument battery with new one.
LED is rapidly blinking red
continuously. Possible error condition. Turn off SurfLink Remote Microphone, wait 15 seconds, and turn on SurfLink Remote Microphone.
Difficult to hear speaker in
noisy environments.
Signal-to-noise performance not
optimal for current hearing instrument
memory.
Change to memory optimized by your hearing professional for use
with SurfLink Remote Microphone.
SurfLink Remote Microphone may not
be positioned for optimal streaming.
Re-orient SurfLink Remote Microphone spatially by turning a few
degrees to right or left.
SurfLink Remote Microphone may be
too far from speaker. Move SurfLink Remote Microphone closer to speaker’s mouth.
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Troubleshooting
Troubleshooting