Parkeon Strada PAL User manual

Strada PAL
Operation manual
Ref.504022254_1
Brand name: STRADA
Model name: StradaPAL

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Table of Contents
1. ABOUT THIS DOCUMENT.................................................................................................................4
2. SECURITY ...............................................................................................................................5
3. PRESENTATION OF THE EQUIPMENT.....................................................................................................8
3.1 GENERAL PRESENTATION ...........................................................................................................8
3.2 TERMINAL DIMENSIONS AND WEIGHT................................................................................................9
3.3 PRESENTATION OF THE USER INTERFACE ......................................................................................... 11
3.4 PRESENTATION OF THE RAPIDE COLLECTION COMPARTMENT ...................................................................... 14
3.5 PRESENTATION OF THE BANKNOTE READER COLLECTION COMPARTMENT .......................................................... 15
3.6 PRESENTATION OF THE TRANSFER COLLECTION COMPARTMENT ................................................................... 16
4. PRESENTATION AND ACCESS TO THE OPERATING /MAINTENANCE MENU.............................................................. 19
4.1 SALES MODE ..................................................................................................................... 19
4.2 OFF-SALES MODE ................................................................................................................ 19
4.3 ACCESSING THE OPERATING /MAINTENANCE MENU............................................................................... 20
4.4 NAVIGATING THE OPERATING /MAINTENANCE MENU ............................................................................. 21
4.5 NAVIGATING THE REDUCED OPERATING /MAINTENANCE MENU ................................................................... 21
4.6 TICKETS ......................................................................................................................... 22
5. TOOLS AND CONSUMABLE ............................................................................................................. 23
6. PRELIMINARY OPERATIONS ............................................................................................................ 25
6.1 OPENING /CLOSING THE MAINTENANCE DOOR WITH A MECHANICAL LOCK ........................................................ 25
6.2 OPENING /CLOSING THE MAINTENANCE DOOR WITH A MECHANICAL LOCK ........................................................ 26
6.3 OPENING /CLOSING THE TRAPDOOR OF THE FLOOR FIXATION COMPARTMENT .................................................... 29
6.4 POWERING OFF /UP THE EQUIPMENT ............................................................................................ 31
6.5 OPENING /CLOSING THE TRANSFER COLLECTION DOOR .......................................................................... 32
6.6 REMOVING THE COLLECTION KEY FROM THE SLIDE (TRANSFER CASSETTE) ......................................................... 33
6.7 REMOVING THE COLLECTION KEY FROM THE SLIDE (COLLECTION TROLLEY) ....................................................... 33
6.8 PREPARING THE TRANSFER CASSETTE............................................................................................. 35
6.9 PREPARING A COIN BOX .......................................................................................................... 36
6.10 PREPARING A BATTERY........................................................................................................... 37
7. ELECTRONIC MONEY PROCEDURES .................................................................................................... 38
7.1 ORGANISATION AND SECURITY.................................................................................................... 38
7.2 COLLECTION BY TRANSFER CASSETTE (WITHOUT TROLLEY) ....................................................................... 38
7.3 COLLECTION BY TRANSFER CASSETTE (WITH TROLLEY) ........................................................................... 41
7.5 EMPTYING A TRANSFER CASSETTE ................................................................................................ 44
7.6 EMPTYING A TROLLEY ............................................................................................................ 45
7.7 STORING THE COIN BOX .......................................................................................................... 45
7.8 COLLECTING THE COIN BOX ...................................................................................................... 46
7.9 EMPTYING A COIN BOX (COINS ONLY COLLECTION) ............................................................................... 50
7.10 LUBRICATING THE EXCHANGEABLE COIN BOX ..................................................................................... 51
7.11 EMPTYING THE COIN BOX (WITH BANKNOTE COLLECTION) ........................................................................ 51
7.12 COLLECTING THE BANKNOTE STACKER............................................................................................ 52

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7.14 EMPTYING THE BANKNOTE STACKER .............................................................................................. 56
8. SERVICE OPERATIONS ................................................................................................................. 57
8.1 REPLACING THE TICKET ROLL .................................................................................................... 57
8.2 BASIC FUNCTIONS ................................................................................................................ 59
8.3 CORRECTING PAPER JAMS IN THE PRINTER........................................................................................ 61
8.4 CHECKING THE BATTERIES VOLTAGE.............................................................................................. 62
8.5 RECOMMENDATIONS FOR THE BATTERIES ......................................................................................... 63
8.6 REPLACING THE BATTERIES....................................................................................................... 64
8.7 CLEANING ....................................................................................................................... 66
9. WARNINGS AND FAILURES............................................................................................................. 67
9.1 GREEN WARNING LED ........................................................................................................... 67
9.2 RED FAILURE LED ............................................................................................................... 68
9.3 EXCHANGEABLE COIN BOX FAILURE CODE ......................................................................................... 70

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1. About this document
This document is intended to:
service personnel in charge of general operation procedures,
personnel in charge of collection and any other operation in connection with electronic money.
This document gives information and advice to properly use and collect the terminal.
These instructions are applicable to the procedures in use on this document release date. Information
and
visuals in this document are subject to change. Refer to your Parkeon contacts to check the validity of
your
document.
Visuals may not be exactly identical to the screen of the terminal used; the screens used in this
document
are examples.
Guarantee on Parkeon equipment and software is only available if the transport, storage,
installation,
operation, and maintenance conditions defined in the installation, user, and maintenance guides
have
been respected.
Parkeon shall not be liable in the event of any changes or incorrect use of the machine other than
as
described in this document.
Refer to the maintenance guide for information on troubleshooting or component replacement.

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2. Security
Parkeon products are designed to limit the risks for customers and operators with regard to power sources, high
temperatures, fires, mechanics, radiations, or chemicals.
This product is compliant to the whole of the European Parliament of the CE marking (see below) and to the
following directives:
Directive 2013/35/UE of the European Parliament and of the Council of 26 June 2013 on the minimum
health and safety requirements regarding the exposure of workers to the risks arising from physical
agents.
Follow the basic precautions below for the safety of personnel and the environment. The list is not comprehensive
and is only aimed at drawing your attention to the potential risks of poorly performed work and negligence:
Any work on the product may only be performed by appropriately trained personnel. Only correctly
trained persons may work on the mains power supply.
Wear personal protective equipment appropriate for the type of work required.
Use tools that are appropriate and in good condition, and respect the purpose for which they were
conceived.
Mark out the anchoring system in the street while the concrete is drying in order to inform others of the
risk of obstruction. The signalling must comply with local rules. Below is an example of signalling:
CE marking - Europe
This product complies with the rules for CE marking. The applicable directives depend on the presence of the radio
communication option:
With the radio communication option (GPRS, Wi-Fi, short-range device, …)
The product complies with the following directives:
Directive 2014/53/EU of the European Parliament and of the Council of 16 April 2014 on the
harmonisation of the law of the Member States relating to the making available on the market of
radio equipment and repealing Directive 1999/5/EC
Council Recommendation 1999/519/EC of 12 July 1999 on the limitation of exposure of the general
public to electromagnetic fields (0 Hz to 300 GHz)
Without the GPRS option
The product complies with the following standards:
Directive 2014/35/EU of the European Parliament and of the Council on the harmonisation of the
laws of Member States relating to electrical equipment designed for use within certain voltage limits
Directive 2014/30/EU of the European Parliament and of the Council on the approximation of the
laws of the Member States relating to electromagnetic compatibility
Canada
The product is compliant with the following requirements:
RSS-Gen –General Requirements for Compliance of Radiocommunication equipments.
NMB-003 Information technology equipment, including digital equipments - Limits and methods of
measurement.

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United States of America
This product is compliant with:
The National Electrical Code
The Americans with Disabilities Act (ADA)
The Federal Communication Commission (FCC) rules part 15
FCC Compliance Statement
This de ice complies with FCC’s radiation exposure limits set forth for an uncontrolled en ironment under the
following conditions :
1. This de ice should be installed and operated such that a minimum separation distance of 20cm is
maintained between the radiator (antenna) and user’s/nearby person’s body at all times.
2. This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
This de ice has been tested and found to comply with the limits for a Class B digital de ice, pursuant to part 15
of the FCC Rules. These limits are designed to pro ide reasonable protection against harmful interference in a
residential installation. This de ice generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
Howe er, there is no guarantee that interference will not occur in a particular installation. If this de ice does
cause harmful interference to radio or tele ision reception, which can be determined by turning the de ice off
and on, the user is encouraged to try to correct the interference by one or more of the following measures :
Reorient or relocate the recei ing antenna.
Increase the separation between the de ice and recei er.
Connect the de ice into an outlet on a circuit different from that to which the recei er is connected.
Consult the dealer or an experienced radio/TV technician for help
Any changes or modifications to this equipment not expressly appro ed by Parkeon may cause, harmful
interference and oid the FCC authorization to operate this equipment.
Electricity
All product-ser icing operations require appropriate training.
Only adequately trained personnel may work on the mains power supply.
Protect personnel from electrical shocks with the help of appropriate electrical and earth connections.
Always switch off the power before beginning some repairs, as instructed in this manual.
Make sure that the electrical parts are installed in accordance with national standards.
Keep the mains power supply disconnected throughout these operations. Protect the electrical wires
from the rain. Ne er work on products connected to the mains or the telephone network during stormy
weather.
While repairing a circuit breaker installed on a machine, the main circuit breaker located in the
technical unit must be switched off and marked with maintenance information so as to protect the
agent from electric shocks.
Isolate the mains power supply with the circuit breaker and switch off the low- oltage power with the
On/Off button on the main board.
Make sure that the earth cable is in good condition.
Follow the instructions relating to the earth connections of product components in order to ensure
compliance with EMC immunity and emissions standards.
The earth conductor that protects the power cord must be yellow and green.
Section of mains deli ery cable: from minimum 1.5mm² to maximum 2.5mm2 (AWG12)
Depending on the country of installation, the de ice may be connected to a 230V single-phase IT
network.
Ask for a signed certificate from the contractor.
For terminals installed outside and mains powered, some transient currents could occur. In conformity
with IEC61643 standard, customers must install surges arresters in order to pre ent this transient on
their main circuit breaker.

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Mechanical parts
Always remo e metal jewelry (rings, bracelets, bangles or wristwatches) before starting to work on
electrical parts (power supply, battery or wiring) or on mo ing parts or parts located close to mo ing
parts.
Keep your hands away from mo ing and sharp parts, door hinges and locks, wheels and blades.
Take care not to hurt yourself with the open door or any other projecting parts or parts fixed on the
terminal.
Temperature
Always wait for a few minutes after turning the TVM off before you start working close to hot areas of
the intermittent heating de ices.
Dry cells / atteries
Always comply with the polarity of batteries and cells.
Do not obstruct the operating of the lithium cell of the main board. Explosion hazard.
Ne er throw away, burn or open the buffer batteries or cells. Use the appropriate procedures as
recommended by the competent health and safety authorities. These elements must be disposed of in
accordance with local regulations.
IMPORTANT: Parkeon shall not be liable for any modifications made to the terminal or if it used other than
as described in this manual.
Environment
The product complies with the following directi es and regulations:
Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the restriction of
the use of certain hazardous substances in electrical and electronic equipment (ROHS).
Directive 2012/19/EU of the European Parliament and of the Council of 4 July 2012 on waste electrical
and electronic equipment (WEEE).
Directive 2006/66/CE of the European Parliament and of the Council of 06 September 2006 on batteries
and accumulators and waste of batteries and accumulators.
(CE) Regulation n°1907/2006 of the European Parliament and of the Council of 18 December 2006
concerning the registration, e aluation and authorization of chemicals substances, as well as the
restrictions applicable to these ( REACH) substances, establishing a European Chemicals Agency.
Disposal of waste equipment
The presence of this symbol on a product or its packaging means that it may not be disposed of with ordinary waste.
Products marked with this symbol require special treatment in accordance with European Directi e 2012/19 on waste
electrical and electronic equipment.

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3. Presentation of the equipment
3.1 General presentation
The terminal is composed of 5 main zones:
a 5W or 16.5 W solar top or antenna cover incorporating
an
antenna,
a zone indicator (9cm or 18cm),
a housing with a compartment dedicated to the user
interface
and maintenance,
a quick collection compartment (Transfer, Rapide or Cashless),
a floor fixation compartment.
General description

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3.2 Terminal dimensions and weight
The terminal has the following dimensions:

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External dimensions
The terminal weighs about 90 kg without the battery (the weight may differ depending on the options included).

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3.3 Presentation of the user interface
The following elements are visible on the user interface (1):
the colour screen 7" (2),
the keyboard (7),
the payment zone (3), with:
the payment card reader,
the numeric keypad,
the contactless antenna,
the coin slot,
the coin bowl, (4),
the ticket bowl (5) with banknote slot,
the maintenance compartment lock (6).
External view
With the extended keyboard option, the keys configuration depends on the customisation of the terminal.
In any case, the extended keyboard has a validation button (green) and a cancellation button (red).
Examples of extended boards

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The following elements are visible on the maintenance door:
the keyboard card (1),
the screen (2),
the numeric keypad,
the contactless antenna (4) (not visible from the inside of the maintenance door),
the coin slot(7),
the position of the payment card slot (6),
the coin bowl (8),
the ticket slot with the key / lock collection interface (5) or the banknote slot and ticket slot (5).
Inside of the maintenance door

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The following elements are visible inside the maintenance compartment:
the main board with the solar and modem charger board (1),
the payment card reader (2),
the selector (3),
the escrow (4),
the 12V / 27Ah battery with strand (7),
the door open detection (8),
the ticket stock (9),
the printer (10),
the banknote reader (11)
Maintenance compartment

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3.4 Presentation of the Rapide collection compartment
The collection compartment is composed of a collection rack (3) equipped with a collection trapdoor (4) with
removable coin box (1).
A collection light (2) is located on the collection rack and gives indications to the service and maintenance
operators on the operation and collection.
Collection compartment
The collection rack is equipped with an electronic locking system that runs the opening of the collection trapdoor.
The removable coin box:
allows the storage of cashed coins,
offers a high-security protection,
weighs 1.6 kg when empty,
has a 4.6 litre capacity,
can hold approximately 2,700 Euro coins (weighs approximately 19.6 kg when full). The capacity and
weight vary depending on the size of the coins.
Removable coin box

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3.5 Presentation of the Banknote reader collection compartment
The collection compartment is composed of a collection rack equipped with a collection trapdoor (2) with
removable coin box (1) and banknote stacker (4).
A collection light (3) is located on the collection rack and gives indications to the service and maintenance
operators on the operation and collection.
Collection compartment
The collection rack is equipped with an electronic locking system that runs the opening of the collection trapdoor.
The removable coin box:
allows the storage of cashed coins,
offers a high-security protection,
weighs 2.7 kg when empty,
has a 3.5 litre capacity,
can hold approximately 2,000 Dollar
coins
(weighs approximately 14 kg when full).
The
capacity and weight vary depending on
the
size of the coins.
The removable banknote stacker:
allows to store the cashed banknotes,
offers a high-security protection,
weighs between 1.1 and 1.4 kg when empty,
can hold approximately 500 or 1,000
Dollar
banknotes (the coin box
weighs
approximately 1.6 to 2.4 kg when full).
The
capacity and weight vary depending on
the
size of the banknotes.
Removable coin box Removable banknote stacker

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3.6 Presentation of the Transfer collection compartment
The collection compartment includes:
the collection door (1),
the paper jam handle (2),
the mechanical collection till equipped with a lock (3),
the lock of the collection compartment (4),
the built-in coin box (not visible from outside).
Collection compartment
The built-in coin box:
allows the storage of cashed coins,
has a 5.8 litre capacity,
can hold approximately 2,000 2€ coins.
The transfer collection system offers a high level of security: the coins cannot be seen or accessed from outside.
To collect the coins, the operator must:
install a transfer cassette or the head of a collection trolley on the supports,
unlock the collection till with the collection key,
slide the till to allow the transfer of the coins from the coin box to the cassette or the trolley.
Transfer cassette Collection trolley Collection key

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The transfer cassette and the collection trolley:
allow the storage of transferred coins,
contain the collection key that unlocks the till,
are padlocked to ensure the safety of the collection,
have a storage capacity of:
5.8 litres for the transfer cassette,
approximately 17 litres for the collection trolley.
3.6.1 Presentation of the transfer cassette
The transfer cassette (8) includes:
A "once" opening system (3) that enables activation of the cassette to collect the coins. The light is
white (5) when the "once" system is ready.
The "once" system can be locked with a padlock and / or sealing.
A slide (1), with the collection key (7), locked in position by an introduction end stop (6). The collection
key unlocks the collection till and enables it to slide on the cassette to transfer the coins. A locking
lever (2) locks the slide in position on the transfer cassette.
A ticket notch (4) to slip the collection ticket at the end of the collection.
Transfer cassette

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3.6.2 Presentation of the collection trolley
The collection trolley includes:
A collection head (4) to allow transfer of the coins from the collection till of the terminal to the trolley
through a pipe (5).
The collection head is equipped with a slide (1) with the collection key (3) to unlock the collection till
and slide it in the collection head to transfer the coins. A locking lever (2) locks the slide in position on
the collection head.
A trolley (6) equipped with a non-return system to securely store the coins. The trolley can be lock with
padlocks in three locations.
Collection trolley
The collection trolley does not have a "once" opening system.
Consequently, it is possible to use the trolley to collect several terminals one after the other.

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4. Presentation and access to the operating / maintenance
menu
4.1 Sales mode
In sales mode, the terminal displays a home screen that differs depending on the sales options and other functions
(access to the parking mode as a visitor or other profile, access to the service mode, choice of user type, plate
number entry, etc.).
The terminal enters the screen-saver mode:
after 20 seconds of inactivity on the home screen (can be modified in the customisation),
after 10 seconds of inactivity if no means of payment is entered,
after 40 seconds of inactivity if no action is performed after a means of payment is entered.
4.2 Off-sales mode
In case of malfunction with a means of payment (for instance, coins payment unavailable because the coin box is
full):
if other means of payment are available, the terminal suggests them and stays in operation,
if no means of payment is available, the terminal switches to off-sales mode and displays an
unavailability message.
Terminal in off-sales mode

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4.3 Accessing the operating / maintenance menu
A. Open the maintenance door.
B. Press the Maintenance Mode button (1) at the back of the display module.
Maintenance Mode button
C. The terminal displays the complete main maintenance menu in the language selected when customising
the terminal.
Maintenance menu