Philips Saeco Intelia User manual

All parts of this document are the property of Saeco International Group.
All rights reserved. This document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or
collected, except where express authorisation has been provided in writing or through a contractual agreement.
Published by Saeco International Group Subject to modication EN 4219 400 00014
Service
Coee Machine
Intelia
Table of contents Page
1. Introduction
1.1. Documentation required 1
1.2. Tools and equipment required 1
1.3. Material 1
1.4. Safety warnings 1
1.5 Service Policy 2
1.6.1. External machine parts 3
1.6.2. Internal machine parts 4
2. Technical specications
2.1. Technical specications 1
2.2 Specication for the measurement of the coee prod-
ucts temperature
2
2.3. Machine parameters and performance 3
3. User instructions
3.1. Intelia Cappuccino customer and programming menu 1
3.2. Intelia Latte customer and programming menu 3
3.3. Intelia Focus and Class customer and programming menu 6
3.4 Intuita customer and programming menu 8
3.5 Operation, cleaning and maintenance 10
4. Operating logic
4.1. Water circuit 1
4.2. Coee cycle 3
4.3. Single microswitch 4
4.4. Temperature sensor 4
4.5. Coee grinder 5
2012-Sept-07
Table of contents Page
4.6 Low bean level detection, dose quantity adjustment,
coee grinder blocked
4.7. Dose self-learning (SAS) 6
4.8. Water level detection (water tank) 7
4.9. Descaling request 7
4.10. Water lter 8
4.11 Intelia Cappuccino milk carafe 8
5. Troubleshooting
5.1.1. Intelia Cappuccino test mode 1
5.1.2. Intelia Focus and Class Test mode 6
5.1.3. Intelia Latte test mode 11
5.1.4 Intuita test mode 16
5.2. Error messages 22
6. Standard checks
6.1. Repair schedule 1
6.2. Service schedule 1
6.3. Final test 2
7. Disassembly
7.1. Intelia Cappuccino outer Shell 1
7.2. Intellia Class and Focus outer Shell 2
7.3. Coee grinder 2
7.4. Grinder blades 3
7.5. Coee grinder adjustment 4
7.6 Intelia Cappuccino three-way solenoid valve 4
7.7 Intelia Class and Focus two-way solenoid valve 5
7.8 Intelia Cappuccino carafe tting body 5
7.9 Pump 6
ServiceManual
Rev. 03 December 2012

Saeco International Group Rev. 03 INTELIA
Table of contents Page
7.10. Flow-meter 6
7.11. Power board 6
7.12. Water sensor control board 6
7.13. Gear motor 7
7.14. Boiler 9
7.15. Dispenser assembly 9
7.16. Valve disassembly 9
7.17. Control board and display 10
7.18. Fitting and removing Oetiker clamps 11
8. Notes
9. Water circuit diagram
10 Electrical diagram

Saeco International Group Rev. 03 INTELIA

INTELIA 01 INTRODUCTION
Saeco International Group Rev. 03 Page / 05
1.1 Documentation required
The following documentation is needed for repair procedures:
• Instruction booklet for specific model
• Technical documentation for specific model (diagrams, exploded view, sympton cure and
service manual)
1.2 Tools and equipment required
As well as the standard equipment, the following is required:
Qty. Description Notes
1 Screwdriver Torx T 8 - T 10 - T 20
1 Pliers for Oetiker clamps
1 CC -A - Vdc tester
1 Digital thermometer Scale limit > 150°C
1 SSC (Saeco Service Center) Programmer
(for programming and diagnostics mode)
1.3 Material
Description Notes
Thermal paste Heating element > 200°C
Descaler Saeco descaler
Grease solvent Personal choice
Silicone grease Safe to use with food
1.4 Safety warnings
We recommend you consult the technical manual of the machine before performing any mainte-
nance work.
Observe all applicable standards relating to the repair of electrical appliances.
Always disconnect the power plug from the mains before beginning repair work.
Simply turning off the main machine power switch is not an adequate safety precaution.
This domestic appliance is rated as insulation class I.
On completion of the repair work, insulation and dielectric rigidity tests must be performed.
01

INTELIA 01 INTRODUCTION
Saeco International Group Rev. 03 Page / 05
02
1.5 Service POLICY grid as used for coffee machine
Components Assembly use Single components available
COFFEE
GRINDER Only for OOW repairs YES, to consult the specific exploded-view of the machine or of the Coffee Grinder on website
BREWING UNIT Only for OOW repairs YES, to consult the specific exploded-view of the machine or of the
Brewing unit on website
BOILER Only for OOW repairs YES, to consult the specific exploded-view of the machine on web-
site
GEAR
MOTOR Only for OOW repairs YES, to consult the specific exploded-view of the machine on web- site
FILTER
HOLDER Only for OOW repairs YES, to consult the specific exploded-view of the machine on web- site
MILK
CARAFE Only for OOW repairs YES, to consult the specific exploded-view of the machine on web- site
THERMAL
CARAFE Only for OOW repairs YES, to consult the specific exploded-view of the Thermal Carafe on website
MILK ISLAND Only for OOW repairs YES, to consult the specific exploded-view of the Milk Island on
website
List of principal assembly present in all our coffee machines
For IN WARRANTY repairs is mandatory to use the single components (not the assembly) available in the exploded views of the
coffee machines or of the specific components. If you find the information “SEE THE EXPLODED VIEW E........” in the assembly
description field, it means that the single components of the assembly are available in the other pages of the exploded view. It’s
possible to use the assembly only if there is a specific Symptom Cure that include this possibility or when the single components
are not available for the order.

INTELIA 01 INTRODUCTION
Saeco International Group Rev. 03 Page / 05
03
1.6.1 External machine parts
Intelia Cappuccino
Intelia Latte
Grinding
adjustment
Control
panel
Milk carafe
Pre-ground coffee
compartment
Water tank
Drip tray release
button
Display
Espresso coffee brew
button Latte Macchiato brew
button
Long espresso brew
button Cappuccino brew
button
“MENU” button Special beverages
selection button
SON/OFF button
“Aroma” - Pre-ground
coffee button Hot Milk brew button
Display
cappuccino button
ON/OFF button
Espresso dispensing
button
Long espresso
dispensing button
Hot water/steam
selection button MENU
button
Aroma / Pre-ground
button
Power cable socket and
main switch
Coffee bean hopper
with lid
Dreg drawer
Water dispenser
(removable)
Coffee dispenser
Brewing unit
Drip
tray+grille
Service
hatch

INTELIA 01 INTRODUCTION
Saeco International Group Rev. 03 Page / 05
04
Coffee bean
hopper with lid
Hot water/steam
dispensing pipe
Pannarello
(Intelia Focus)
Cappuccino valve
(Intelia Class)
Dreg drawer
Service hatch
Brewing unit
Drip
tray+grille
Intuita
“Coffee grounds
drawer” light
“No water” light
ON/OFF button
Hot water dispensing button
Descaling button
Cappuccino brewing / Steam
dispensing button
Long espresso brew button
“Aroma” selector switch
Espresso coffee brew button
“No coffee” light
“Double coffee” light
“Warning” light
Display
ON/OFF button
Espresso dispensing
button
Long espresso
dispensing button
Hot water/steam
selection button MENU button
Descaling button
Intelia Focus
Aroma / Pre-ground
button
Intelia Class e Focus
Power cable socket and
main switch
Control
panel
Coffee
dispenser
Water tank
Pre-ground coffee
compartment

INTELIA 01 INTRODUCTION
Saeco International Group Rev. 03 Page / 05
1.6.2 Internal machine parts
05
Boiler pin
Pump
Flow-meter
Power cable connector
Safety valve Boiler cover and
boiler
Power board
Grinding
adjustment insert
Steam pipe
KYB Interface card
2-way solenoid valve
Coffee grinder

Saeco International Group Rev. 03 INTELIA

INTELIA 02 TECHNICAL SPECIFICATIONS
Saeco International Group Rev. 03 Page / 04
2.1. Technical specifications
Power supply and output: 240 V~ 50 Hz 1850 W - 230 V~ 50/60 Hz 1850 W
Temperature monitoring: (NTC) variable resistor sensor - transmits the value to the
electronic card
Safety system: 2 thermostats at 190°C one shot
Coffee heat exchanger output:
Stainless steel
(230 V~) 1900 W
for coffee, hot water and steam dispensing
Steam heat exchanger output:
Stainless steel As above
Gear motor: 2 rotation directions; power supply 24VC
Pump: Ulka Type EP5/S GW approx. 13-15 bar with reciprocating
piston and thermal switch 100°C 48 W, 230V, 50 Hz, 120V,
60Hz 100V, 50/60 Hz
Overpressure valve: Opening at approx. 16-18 bar
Water filter: In tank
Coffee grinder: Direct current motor with flat ceramic grinder blades
Automatic dosage: Dose adjustment controlled by the electronic system
Power consumption: During heating phase- approx. 5.6 A
Dimensions: W x H x D in mm: 256x340x440
Weight: 9 kg
Water tank capacity: 1.5 l
Coffee bean hopper capacity: 300 g. of coffee beans
Dreg drawer capacity: 10
Heat exchanger capacity: 10 (11 if after 9 dregs you dispense a double espresso)
Water circuit filling time: Approx. 15 sec Max. on first filling cycle
Heating time: Approx. 45 sec.
Grinding time: Approx. 8-10 sec.
01

INTELIA 02 TECHNICAL SPECIFICATIONS
Saeco International Group Rev. 03 Page / 04
02
2.2. Specification for the measurement of the coffee products temperature.
The temperature is influenced by the flow from the dispenser and stratification of temperatures in
the glass. In order to consider these phenomena and to introduce measures that allow compari-
sons in controlled conditions, below guidelines must be followed:
Conditions:
a) Water temperature in tank: 23°C (+/-2°C).
b) It must be used a plastic cup (see picture N°1).
c) It must be used a thermocouple thermometer (e.g. type K - see picture N°2).
d) The coffee machine is tested without any change of parameters or calibrations, which may
affect the temperature of products, so the measurement of temperature must be done with
machine in default factory setting.
Procedure:
1. The temperature must be measured in the cup, immediately after dispensing. Cup has to be
placed on a non-metal surface using a thermocouple thermometer.
2. The temperature in the cup is measured by immersing the probe of the thermometer up to
touch the bottom.The probe then must be moved in a circular motion for 5/6 rotations. At the
of the rotations, stop in the center of the cup.
3. The highest temperature measured during the rotations is the value we are searching for, and
that must be reported;
4. Test measurement: from end of dispensing to the end of rotations must be completed within 12
seconds.
Limits of acceptability
The acceptance limits are divided by features and products and are the following:
Espresso Coffee Italy Q.ty 25/40 gr.
Temperature of 1st product 69°C ≤ 85°C
Temperature of 2nd product 72°C ≤ 85°C
Coffee Q.ty 70/120 gr.
Temperature of 1st product 69°C ≤ 85°C
Temperature of 2nd product 72°C ≤ 85°C
Picture 1 Picture 2

INTELIA 02 TECHNICAL SPECIFICATIONS
Saeco International Group Rev. 03 Page / 04
2.3. Machine parameters and performance
PRODUCT
QUANTITY
Minimum
quantity
(Puls.)
Default
quantity
(Puls.)
Maximum
quantity
(Puls.)
User
programmable
Programm. by
Production /
Service
Espresso 50 165 600 Yes No
Long coffee 70 440 600 Yes No
Pre-ground No
Hot water Continues until the water supply has been exhausted (capacitive sensor)
Steam
pannarello
(frother)
Continues until the water supply has been exhausted (capacitive sensor)
RINSE Initial rinse Final rinse
When performed When the machine is switched
on and the boiler temperature is
≤ 50°C
When the machine is switched off
electronically, manually or auto-
matically after 30', if at least one
coffee has been dispensed, be-
fore switching off
No. of pulses 180 80
Stopping option Yes, by pressing any key Yes, by pressing any key
User disable option No No
Production/Service de-
partment disable option No No
No. of pulses user adjust-
ment option No No
No. of pulses Production/
Service department ad-
justment option
No No
Pulse range
(Min. – Max.) No No
03
Descaling cycle frequency
Hard-
ness Water hardness Without water filter With water filter
1Soft (up to 7°dH) 240 litres (480,000 pulses) 480 litres (960,000 pulses)
2Medium (7° - 14°dH) 120 litres (240,000 pulses) 240 litres (480,000 pulses)
3Hard (15° - 21°dH) 60 litres (120,000 pulses) 120 litres (240,000 pulses)
4Very hard (over 21°dH) 30 litres (60,000 pulses) 60 litres (120,000 pulses)
The default water hardness level is 4. Each litre of water corresponds to approximately
2,000 pulses.

INTELIA 02 TECHNICAL SPECIFICATIONS
Saeco International Group Rev. 03 Page / 04
WATER TANK Description
Water reserve (pulses) with water filter 200
Water reserve (pulses) with no water filter 200
Water reserve modifiable by Production/Service
departments
No
"Fill tank" alarm Yes
"No tray" alarm Yes (Fill tank)
Water mains No
DREG DRAWER Description and values
Time-out for dreg drawer 5 sec.
Reset dreg counter Dreg emptying alarm, if the dreg drawer is
removed for more than 5 seconds.
STANDBY Description and values
Inlet time (default) 30 minutes
Inlet time programmed by Production/Serv-
ice
Yes
Boiler temperature during Standby Boiler OFF
04

Saeco International Group Rev. 03 INTELIA

INTELIA 03 USER INSTRUCTIONS
Saeco International Group Rev. 03 Page / 10
3.1. Intelia Cappuccino customer and programming menu
01
If this screen appears after you switch the machine on, it means that you must run
a descaling cycle.
Press “ ” to access the descaling menu and consult the relative paragraph.
Press “ ” to continue using the machine.
Notice signals (ORANGE)
Machine at correct temperature
- for coffee bean dispensing
- for hot water dispensing
Machine at correct temperature
- for ground bean dispensing
(pre-ground)
Hot water or hot milk selection
Hot water dispensing
Dispensing hot milk
Machine dispensing
1 espresso
Machine dispensing
2 espresso
Machine dispensing
1 coffee
Machine dispensing
2 coffees
Themachine isbeingprogrammed
with the coffee cup fill level
Machine in pre-heating phase
for coffee, hot water and steam
dispensing
The appliance is rinsing, wait
until end of operation
The machine signals that the
“INTENZA+” filter must be
replaced
Brewing unit resetting during
appliance reset
Fill the coffee bean container and
start the dispensing cycle
Proceed to load the circuit
ON/OFF button
espresso dispensing
button
Long espresso
dispensing button
special beverages
selection button cappuccino dispensing button
button MENU
Aroma button / Pre-ground
button
Machine dispensing milk during
the preparation of cappuccino
Machine dispensing coffee during
the preparation of cappuccino
The machine is being programmed
with the amount of milk to be
dispensed to prepare cappuccino
The machine is being programmed
with the amount of coffee to be
dispensed to prepare cappuccino
MEMO
MEMO
MEMO
Machine ready signals (GREEN)

INTELIA 03 USER INSTRUCTIONS
Saeco International Group Rev. 03 Page / 10
02
Alarm signals (RED)
MENU (commands and programming)
Close the service door.
No beans inside the coffee
container.
After filling the container, the
cycle can be restarted.
The Brewing Unit must be
inserted in the machine.
Insert the dreg drawer.
Empty the dreg drawer and the drip
tray.
Fill water tank.
Insert the drip tray as far as it
will go.
You can access the programming menu only when the machine is on.
Press the menu button to access programming.
Coffee temperature:
This function allows the coffee dispensing temperature to be adjusted.
Timer (stand-by)
This function lets you adjust the time for switching to Stand By after the last
dispensing.
Contrast
This function lets you adjust the display contrast for better viewing of the
messages.
“INTENZA+” water filter
This function lets you manage the “INTENZA+” water filter.
For details see the paragraph concerning the filter management.
Descaling Cycle
This function lets you execute a descaling cycle.
Factory settings
This function allows the factory values to be reset.
Water hardness
This function lets you adjust the water hardness so that machine maintenance is
managed better:
1 = very soft water 2= soft water 3 = hard water 4 = very hard water
Switch the machine off, wait for
30 seconds and switch it back on
again. Repeat 2 or 3 times.
If the machine does NOT start, contact
the service center.
ESC
-
+
Display
contrast
ESC
-
+
MAX
MED
MIN
ESC
-
+
YES
NO
DEFAULT
SETTINGS

INTELIA 03 USER INSTRUCTIONS
Saeco International Group Rev. 03 Page / 10
3.2. Intelia Latte customer and programming menu
Ready signals (Green Colour)
Display
Espresso coffee brew
button Latte Macchiato brew
button
Long espresso brew
button Cappuccino brew
button
“MENU” button Special beverages
selection button
SON/OFF button
“Aroma” - Pre-ground
coffee button Hot Milk brew button
The machine is ready to brew
coff ee from coff ee beans and
to dispense
The machine is ready for brewing
coff ee by using preground
coffee.
The machine is brewing 1 cup
of espresso coffee.
The machine is brewing 1 cup
of long espresso.
The machine is brewing 2
cups of espresso coffee.
The machine is brewing 2
cups of long espresso.
Hot milk brewing.
Milk dispensing phase during
cappuccino preparation.
Coffee brewing phase during
cappuccino preparation.
The machine is brewing 1
cup of espresso coffee by
using ground coffee.
Milk dispensing phase during
the preparation of the Latte
Macchiato.
Coffee brewing phase during
the preparation of the Latte
Macchiato.
The machine is programming
the amount of milk to be
dispensed in order to prepare
a cappuccino.
The machine is programming
the amount of coffee to be
brewed in order to prepare a
cappuccino.
The machine is programming
the amount of milk to be
dispensed in order to prepare
a hot milk.
The machine is programming
the amount of coffee to be
brewed.
03

INTELIA 03 USER INSTRUCTIONS
Saeco International Group Rev. 03 Page / 10
Warning signals (Yellow Colour)
The machine is programming
the amount of milk to be
dispensed in order to prepare
a Latte Macchiato.
The machine is programming
the amount of coffee to be
brewed in order to prepare a
Latte Macchiato.
Brewing of a cup of
“AMERICANO”.
The machine is warming up
to brew coffee and other
products and to dispense hot
water.
The machine is warming up to
brew a product that is currently
being programmed.
The machine reminds you to
insert the carafe before going on
with the descaling cycle.
Prime the circuit.
The Brew Group is being
reset due to machine reset.
The machine is performing
the rinse cycle.
Wait until the machine stops
the operation.
The machine needs the
“INTENZA+”
filter to be replaced.
Brewing of a cup of
“BABY CAPPUCCINO”.
Brewing of a cup of
“LIGHT ESPRESSO”.
Hot water dispensing.
Insert the water dispensing
spout and press the
“ “button to start the
dispensing. Press “ “ to
exit.
Press” “ to exit.
If this page is displayed after starting the machine, this means that the descaling
cycle is needed. Press the “ “ button to enter the descaling menu and refer to
the relevant section. Press the “ “ button to go on using the machine. Please
bear in mind that failure to descale your machine will prevent it from working
properly. Repair is not covered by warranty.
Insert the milk carafe and
press the “ “ button to
clean the carafe.
Insert the milk carafe and press
the “ “ button to start the
brewing and save.
Press “ “ to exit.
Insert the milk carafe and press
the “ “ button to start the
brewing.
Press” “ to exit.
04

INTELIA 03 USER INSTRUCTIONS
Saeco International Group Rev. 03 Page / 10
05
Warning signals (Read Colour)
Close the service door
No coffee beans in the coffee
bean hopper. After refilling
the hopper, the cycle can be
restarted.
Insert the coffee grounds
drawer.
Empty the coffee grounds
drawer and the liquid
recovery tray.
Insert the drip tray until it
locks into place.
Fill the water tank.
The Brew Group must be
inserted into the machine.
Turn off the machine. After 30
seconds, turn it on again. Try
this 2 or 3 times.
If the machine does not start,
contact the consumer care
help line at the phone number
listed on the last page of
this document.

INTELIA 03 USER INSTRUCTIONS
Saeco International Group Rev. 03 Page / 10
3.3. Intelia Focus and Class customer and programming menu
MEMO
06
ON/OFF button
espresso dispensing
button
Long espresso
dispensing button
Hot water/steam
selection button
Descaling button
(Focus)
Aroma / Pre-ground button
If this screen appears after you switch the machine on, it means that you must
execute a descaling cycle.
Press “ ” to access the descaling menu and consult the relative paragraph.
Press “ ” to continue using the machine.
Notice signals (ORANGE)
Machine at correct temperature
- for coffee bean dispensing
- for hot water dispensing
Machine at correct temperature
- for pre-ground coffee dispensing
Hot water /steam selection
Water dispense pipe (spout)
Steam/water dispensing
Machine in phase for dispensing
1 cup of espresso
Machine in phase for dispensing
2 cups of espresso
Machine in phase for dispensing
1 cup of espresso
Machine in phase for dispensing
2 cups of espresso
Themachine isbeingprogrammed
with the coffee cup fill level
Machine in pre-heating phase
for coffee, hot water and steam
dispensing
The appliance is rinsing - wait
until end of operation
The machine signals that the
“INTENZA+” filter must be
replaced
Brewing unit resetting during
appliance reset
Fill the coffee bean container and
start the dispensing cycle
Proceed to load the circuit
Machine ready signals (GREEN)