15EN
8 Troubleshooting
Warning
•Never remove the casing of this apparatus.
Tokeepthewarrantyvalid,nevertrytorepair
the system yourself.
If you encounter problems when using this
apparatus,checkthefollowingpointsbefore
requestingservice.Iftheproblemremains
unsolved,gotothePhilipswebsite(www.
philips.com/support).When you contact
Philips,ensurethattheapparatusisnearby
and the model number and serial number are
available.
No power
•Make sure that the AC power plug of the
device is connected properly.
•Make sure that there is power at the AC
outlet.
No sound or poor sound
•Adjust volume on the Philips AirStudio app
or the existing audio system connected to
AW1000.
•Ifyouhaveselectedthewiredconnection,
check whether the Ethernet cable has
been connected properly and securely
(see 'Option 1: Set up wired connection'
on page 7).
•Check the Wi-Fi network connection.
Set up the network again if needed (see
'Option 2: Set up wireless connection' on
page 8).
•If the audio source is an external audio
player,adjustvolumeontheaudioplayer
directly.
No response from the unit
•RestartAW1000,andthensetuptheWi-
Fi network for AW1000 again (see 'Option
2: Set up wireless connection' on page 8).
•Disconnect and reconnect the AC power
plug,andthenswitchonthedeviceagain.
Wi-Fi network connection failed
•Check if your Wi-Fi router is Wi-Fi
802.11b/gcertied.Thisdeviceisonly
compatiblewithWi-Fi802.11b/gcertied
routers.
•If your Wi-Fi router is Wi-Fi 802.11n
certied,makesuretoenablethe
802.11b/g mode. AW1000 does not
support connection to routers with
802.11n only.
•This device does not support the WPS-
PIN method.
•Enable SSID broadcast on the Wi-Fi router.
•Keep away from potential sources of
interferencewhichmayaffectWi-Fisignal,
such as microwave ovens.
•Make sure that the SSID name of your
home router consists of alphanumeric
characters,withnospaceorspecial
characters like %/#/* inserted.
•If you choose to rename your AW1000
manually on the Philips AirStudioapp,do
not use special characters or symbols.
•ForsomenewtypesofWi-Firouters,a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consistsofalphanumericalcharacters,and
also change the Wi-Fi security mode to
secure your network.
Occasional breaking of music streaming
Do one or all of the following:
•Move AW1000 closer to your Wi-Fi router.
•Remove any obstacles between AW1000
and your Wi-Fi router.