Piazza D'Oro 500 TWIN User manual

Piazza D‘Oro 500 TWIN
Operating instructions
V05 / 07.2010

For more information please contact: Original operating instructions
Douwe Egberts technical service BAPdO500TW_EN
www.douweegberts.com N° 021201

Introduction
Piazza D’Oro 500 TWIN
Operating instructions
Published by: Schaerer Ltd., CH-4528 Zuchwil
Version: Version 05 / 07.2010
Software: PSE V3.04
User manual
Designed and edited by: Schaerer Ltd., CH-4528 Zuchwil
© Copyright by Schaerer Ltd., CH-4528 Zuchwil
All rights reserved, including translation into other languages. This manual may not be
copied, photocopied or distributed, in whole or in part, by any means, nor transmitted
electronically, without the publisher’s written consent.
All information, illustrations, and specifications in this manual are based on the latest
product information available at the time of publication approval. Schaerer Ltd. re-
serves the right to change the content at any time without any prior notice.
BAPdO500 - EN - V05 Page 1-1

Introduction
1. INTRODUCTION
1.1 Welcome
Dear customer
With this new coffee machine, you have purchased a Swiss quality product especially designed for the catering
trade.
Two separate brewing units allow for the simultaneous filling of up to four cups.
This manual will inform you in detail on programming, commissioning, use and cleaning of your new machine. It
also contains important safety instructions to ensure safe use.
Important!
Prior to commissioning the machine, carefully read the chapter "Safety instructions". The manufac-
turer rejects any liability for damages that are caused by improper use of the machine.
Performance of the coffee machine depends to a great extent on proper use and careful maintenance of the
machine. We therefore recommend that you read all instructions carefully before commissioning the machine
and that you keep them handy for future reference.
We hope you enjoy using your new coffee machine!
Page 1-2 BAPdO500 - EN - V05

Introduction
1.2 Symbols and pictograms
Note:
This section provides you with important notes and information.
Important!
This note indicates possible damage to property as well as possible financial and
statutory penalties (e.g. loss of rights to claim under guarantee, liability suits, etc.).
Danger!
This note indicates a risk of severe and/or fatal injury if specific procedural
rules are violated.
Whenever you see this symbol in the operating manual, take all necessary
safety precautions.
Electric shock!
Risk of severe and/or fatal injury due to electric shock!
Environmental protection!
This symbol indicates that you have to comply with environmental regulations and/or
legislation.
Display messages
select product
12:00 01.07.2010 The displays shown in the manual always follow immediately after their respective de-
scription and relate to the display on the coffee machine.
Chip cards
The card name (e.g. CHEF, SAVE DATA, etc.) is written in capital letters. You will
also find an illustration of the chip cards to the left of the respective texts
BAPdO500 - EN - V05 Page 1-3

Introduction
TABLE OF CONTENTS
Chapter Page
1 Introduction......................................................................................................................................... 1-2
1.1 Welcome............................................................................................................................................... 1-2
1.2 Symbols and pictograms...................................................................................................................... 1-3
2 SAFETY INSTRUCTIONS ................................................................................................................... 2-2
2.1 General................................................................................................................................................. 2-2
2.2 Safety symbols ..................................................................................................................................... 2-2
2.3 Prevention of accidents........................................................................................................................ 2-3
2.4 Hygiene ................................................................................................................................................ 2-5
2.5 Designated use .................................................................................................................................... 2-6
2.6 Liability.................................................................................................................................................. 2-6
3 Product description ........................................................................................................................... 3-2
3.1 Coffee machine data ............................................................................................................................ 3-2
3.2 Operating information for the coffee machine...................................................................................... 3-8
3.3 Equipment and accessories ............................................................................................................... 3-10
3.4 Special settings .................................................................................................................................. 3-11
3.5 Chip card functions............................................................................................................................. 3-12
3.6 Commissioning................................................................................................................................... 3-15
4 Operation............................................................................................................................................. 4-3
4.1 Introduction........................................................................................................................................... 4-3
4.2 Operating Modes.................................................................................................................................. 4-4
4.3 Messages displayed when coffee machine is ready for operation ...................................................... 4-4
4.4 Routine operation ................................................................................................................................. 4-5
4.5 Longer idle time.................................................................................................................................. 4-17
4.6 Programming using standard chip cards ........................................................................................... 4-18
4.7 Programming using optional chip cards............................................................................................. 4-28
5 Cleaning .............................................................................................................................................. 5-2
5.1 Important
general cleaning instructions ............................................................................................... 5-2
5.2 Daily cleaning ....................................................................................................................................... 5-3
5.3 Weekly cleaning ................................................................................................................................... 5-6
5.4 Defrosting the refrigerator .................................................................................................................... 5-9
5.5 Care of the refrigerator......................................................................................................................... 5-9
6 Error messages and malfunctions ................................................................................................... 6-2
6.1 Error messages with display ................................................................................................................ 6-2
6.2 Malfunctions without display messages............................................................................................... 6-7
7 Optional features................................................................................................................................ 7-2
7.1 Payment systems ................................................................................................................................. 7-2
7.2 Chip cards ............................................................................................................................................ 7-2
7.3 Chip card loader ................................................................................................................................... 7-2
7.4 Water softener (Filados/Brita) .............................................................................................................. 7-2
7.5 Cup warmer.......................................................................................................................................... 7-3
7.6 User instructions for special machines (water tank) ............................................................................ 7-3
8 Payment systems ............................................................................................................................... 8-2
8.1 Cards compatible with all payment systems ........................................................................................ 8-2
8.2 Payment with internal systems............................................................................................................. 8-3
8.3 Payment with self-service systems .................................................................................................... 8-13
Page 1-4 BAPdO500 - EN - V05

Introduction
TABLE OF CONTENTS
Chapter Page
9 Appendix ..............................................................................................................................................9-2
9.1 CE Declaration of conformity ................................................................................................................9-2
9.2 Cleaning agent ......................................................................................................................................9-3
9.3 Serial plate of steam generator and instant heater...............................................................................9-6
9.4 Environmental aspects..........................................................................................................................9-7
9.5 Hazardous Substance...........................................................................................................................9-7
10 Index ...................................................................................................................................................10-1
BAPdO500 - EN - V05 Page 1-5

Introduction
Page 1-6 BAPdO500 - EN - V05

Safety instructions
2 Chapter
Table of contents
Chapter Text Page
2SAFETY INSTRUCTIONS .................................................................. 2-2
2.1 General ..............................................................................................................................................2-2
2.2 Safety symbols .................................................................................................................................2-2
2.3 Prevention of accidents ...................................................................................................................2-3
2.4 Hygiene..............................................................................................................................................2-5
2.5 Designated use .................................................................................................................................2-6
2.6 Liability ..............................................................................................................................................2-6
BAPdO500 - EN - V05 Page 2-1

Safety instructions
2 SAFETY INSTRUCTIONS
2.1 General
The coffee machine is handed over by a service technician authorised by the manu-
facturer. Prior to commissioning the machine, read the operating instructions carefully
and ensure that you fully understand them.
Always keep this manual in the immediate vicinity of the coffee machine.
2.2 Safety symbols
The following symbols appear next to all safety instructions in this manual. Follow the
instructions to the letter and proceed with particular care in the cases described.
Danger!
This note indicates a risk of severe and/or fatal injury if specific procedural
rules are violated.
Whenever you see this symbol in the operating manual, take all necessary
safety precautions.
Electric shock!
Risk of severe and/or fatal injury due to electric shock!
Important!
This note indicates possible damage to property as well as possible financial and
statutory penalties (e.g. loss of rights to claim under guarantee, liability suits, etc.).
Note:
This section provides you with important notes and information.
Page 2-2 BAPdO500 - EN - V05

Safety instructions
2.3 Prevention of accidents
In the event of incorrect operation or misuse, one or more of the following might occur:
Risk to life and limb of the operator, other persons or animals that are in close
proximity to the coffee machine,
Risk of damage to the coffee machine and other property of the operator or third
parties,
Inefficient performance of the coffee machine.
Danger!
People who are not familiar with these operating instructions, as well as chil-
dren or people under the influence of alcohol, drugs or medication may not op-
erate the machine. At self-service units, danger zones such as the steam pipe
and the hot water outlet must be clearly labelled in such a manner that the warn-
ing is visible to the customer.
Important!
The installation, programming, maintenance and repair of the coffee machine must be
carried out only by authorised service technicians.
Important!
For connection of the dispenser to the power supply system and the drinking water
lines, comply with the instructions of the local service providers.
Danger!
The machine must be connected to a fuse-protected circuit.
We recommend connection through a residual current operated circuit-breaker.
The dispenser must be connected to a properly fitted and earthed safety socket.
The voltage must comply with the information given on the machine's serial
plate.
Important!
To prevent water damage caused by tube breakage, it is recommended to feed the
water through a water stop valve.
Danger!
Never insert the power plug into the socket when wet and do not touch the plug
with wet hands.
Danger!
The beverages delivered by the coffee machine are hot! To protect yourself
against scalding, keep hands and other body parts away from the outlet area
during the preparation and delivery of beverages.
Danger!
Parts of the foamer head, the hot water pipe and the steam pipe become very
hot during the cleaning of the coffee machine and when coffee, milk, hot water
or steam are delivered. Do not touch these parts during and shortly after use.
BATW 500 - EN - V05 Page 2-3

Safety instructions
Important!
When the coffee machine is not used for a prolonged period of time (e.g. overnight, on
weekends) close the water tap.
Press the [Stand-by] button to switch off the coffee machine. Do not disconnect the
power supply, as otherwise the cooling system is switched off.
Important!
Do not operate the coffee machine if the water supply is shut off, as otherwise the
boiler will not refill.
Important!
Never disconnect the water line while the coffee machine is switched on or in stand-by
mode.
Danger!
Danger to life and limb due to electric shock!
Always switch off the main switch before carrying out any maintenance work.
Do not introduce any objects into the device and do not open the housing!
Important!
Malfunctions may be repaired only by authorised and qualified personnel.
Important!
Only use original spare parts.
Danger!
If the mains cable is damaged, it must be replaced by a service technician
authorised by the manufacturer.
Important!
If any parts of the unit are leaking or if any cables, hoses, screw connections, flanges,
valves, seals, etc. have external signs of damage then this must immediately be re-
ported to the authorised specialist staff and rectified by them!
Environmental protection!
When selecting cleaning agents, make sure that they are environmentally safe, bear
no health risks, and comply with local disposal regulations.
Use cleaning agents recommended by the manufacturer.
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Safety instructions
2.4 Hygiene
Note:
Run the cleaning program before initial commissioning (see “Cleaning”)
Important!
Always follow hygiene regulations according to HACCP!
Always follow hygiene regulations according to HACCP!
(HACCP= Hazard Analysis and Critical Control Point)
For daily and weekly cleaning, proceed as described in chapter "Cleaning".
Never spray the machine with water or other liquids.
For cleaning, never immerse the machine in water or any other liquid.
Do not use raw milk. Use only pasteurised or UHT milk. Homogenized milk must
always be used.
Milk that has already been heated up or for which the expiry date has lapsed may
not be used.
When using packaged milk, it is recommended for hygienic reasons to use the
milk directly from the original packaging.
The milk in the refrigerator must have a temperature of approx. 3 °C to 5 °C If
this rule is not followed, it is not possible to dispense an optimal product.
Only refill with milk which has not exceeded 5 °C. Never put warm milk in the re-
frigerator. It takes too long for a temperature of 3 °C to 5 °C to be reached. The
refrigerator will also ice up. (Frequent defrosting required).
Always wash and disinfect your hands before cleaning the coffee machine.
Note:
For reasons of hygiene and to ensure proper functioning of the machine, it must be
regularly cleaned.
To clean the brewing units and the interior of the machine, use a moist clean paper
tissue. Only use cleaning products that are approved by the manufacturer for the re-
spective machine type. The supplier of the coffee machine will be glad to assist you in
this matter.
To clean the interior of the refrigerator, only wipe with a clean, dry paper tissue. To
clean the outside of the coffee machine, use a moist cloth and a mild soap solution.
Do not use aggressive and/or scouring cleaning products. Never spray the machine
with water or other liquids.
Danger!
During cleaning and usage of cleaning tools or products, there is a risk of in-
jury.
BATW 500 - EN - V05 Page 2-5

Safety instructions
2.5 Designated use
The Schaerer Twin has been designed to dispense coffee beverages and/or milk bev-
erages in different versions – in cups or coffeepots. Additionally, the unit can supply
steam for heating up milk and/or hot water. This unit is designed for industrial and
commercial use. The unit may be placed in self-service areas if attended to by trained
personnel.
Note:
Use of this equipment is subject to the "General Terms and Conditions" of Schaerer
Ltd. and these operating instructions. In legal terms, any other use is not an intended
use. The manufacturer accepts no liability for damage resulting from unintended use.
Gefahr!
The Schaerer Twin may not under any circumstances be used to heat up or dis-
pense any other liquids than coffee, hot water (for beverages or cleaning) or
milk (cooled, pasteurised, homogenised, UHT).
2.6 Liability
Guarantee and liability claims in the event of injury to people and damage to property
cannot be entertained if they are due to one or more of the following causes:
Improper use of the coffee machine.
Improper assembly, commissioning, operation and maintenance of the coffee
machine.
Operation of the coffee machine with defective or improperly mounted or oper-
ated safety devices.
Non-compliance with safety instructions in this manual with special regard to stor-
age, installation, commissioning, operation and maintenance of the machine.
Inadequate monitoring of component parts that are subject to wear.
Repairs not carried out by a qualified technician.
Catastrophic damage due to the influence of foreign bodies, accidents, vandalism
and force majeure.
If cleaning agents other than those recommended by Schaerer Ltd. have been
used.
Important!
The manufacturer’s warranty exclusively covers machines that have been properly
maintained at the specified intervals and where original spare parts are used that were
directly supplied by the manufacturer or one of the manufacturer’s authorised suppli-
ers.
Page 2-6 BAPdO500 - EN - V05

Product description
3 Chapter
Table of contents
Chapter Text Page
3Product description .......................................................................... 3-2
3.1 Coffee machine data ........................................................................................................................3-2
3.1.1 Overview.............................................................................................................................................3-2
3.1.2 Coffee machine operating panel.........................................................................................................3-3
3.1.3 Open front door...................................................................................................................................3-4
3.1.4 Machine interior view..........................................................................................................................3-5
3.1.5 Installation layout................................................................................................................................3-6
3.1.6 Purpose of coffee machine.................................................................................................................3-7
3.1.7 Serial plate..........................................................................................................................................3-7
3.2 Operating information for the coffee machine ..............................................................................3-8
3.2.1 Performance Characteristics ..............................................................................................................3-8
3.2.2 Dimensions and weight ......................................................................................................................3-8
3.2.3 Power supply ......................................................................................................................................3-8
3.2.4 Power consumption ............................................................................................................................3-9
3.2.5 Water supply/drain..............................................................................................................................3-9
3.2.6 Volumes..............................................................................................................................................3-9
3.3 Equipment and accessories ..........................................................................................................3-10
3.3.1 Make of the coffee machine .............................................................................................................3-10
3.3.2 Standard accessories (included) ......................................................................................................3-10
3.3.3 Special accessories (not included in shipment) ...............................................................................3-11
3.3.4 Optional features for the coffee machine .........................................................................................3-11
3.4 Special settings ..............................................................................................................................3-11
3.4.1 Time-specific settings .......................................................................................................................3-11
3.4.2 Cleaning settings ..............................................................................................................................3-12
3.4.3 Miscellaneous...................................................................................................................................3-12
3.5 Chip card functions........................................................................................................................3-12
3.5.1 Standard chip cards..........................................................................................................................3-13
3.5.2 Chip card options for normal operating mode ..................................................................................3-14
3.5.3 Chip cards for payment mode ..........................................................................................................3-14
3.6 Commissioning...............................................................................................................................3-15
3.6.1 Initial commissioning of the coffee machine.....................................................................................3-15
3.6.2 Set-up conditions..............................................................................................................................3-15
BAPdO500 - EN - V05 Page 3-1

Product description
3 PRODUCT DESCRIPTION
3.1 Coffee machine data
3.1.1 Overview 1
1
2
3
4
5
6
7
8
9
10
11
12
14 15 16 17
13
Legend:
1 Coffee beans container
2 Funnel for ground coffee ("decaf")
3 Cup plate frame
4 Heated cup plate
5 Front door (cf. "3.1.3 Open front door." on page 4)
6 Two-line illuminated LC display
7 Operating panel (left and right)
8 Hot water outlet
9 Manometer for pump pressure
10 Left beverage outlet (coffee)
11 Coffee grounds container
12 Drip grid
13 Drip tray with drain
14 Right beverage outlet (coffee/milk)
15 Steam pipe
16 Refrigerator door handle
17 Refrigerator door
Page 3-2 BAPdO500 - EN - V05

Product description
3.1.2 Coffee machine operating panel
Legend:
1 [] button:
- Input confirmation during cleaning program
-Select functions
-Change settings
2 [] button:
- Select functions
-Change settings
3 Two-line illuminated LC display
4 [STOP]button:
- Terminate current beverage delivery
- Cancellation of pre-selected products
5 Control panel left:
- Programmable product buttons for serving of coffee
- Each product button features a green LED operating indicator and a customised product symbol
- Product buttons can be assigned a second product level
6 [] button: hot water
7 Control panel right:
- Programmable product buttons for the output of coffee, hot milk, and milk coffee beverages
- Each product button features a green LED operating indicator and a customised product symbol.
8 [] button: steam
9 Button (decaf) for decaffeinated or other ground coffee mixture
Note:
The product buttons shown in Fig. 2.1 A are examples only.
Fi
g
. 2.1
A
1
3
5
2
7
+
_
6
9
4
8
BAPdO500 - EN - V05 Page 3-3

Product description
3.1.3 Open front door.
The front door lock is located behind the refrigerator door and can only be opened
with the key (supplied).
! Danger!
To open the front door, you must place your
hand near the steam pipe.
Caution: the steam pipe may be hot!
1. Open the refrigerator door.
2. Unlock the front door by turning the key
counter-clockwise until it reaches the stop.
1
2
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Product description
3.1.4 Machine interior view
Legend:
Front door (see "3.1.3 Open front door.” 2-4)
1 Front door sticker
2 [Cleaning], [Operator], [Stand-by]buttons
3 Chip card insertion
4 Lock with key
5 Coffee grounds container
6 Foamer head
7 Foamer head cover
8 Milk pipes
14
9 Tube
holder
10 Sticker refrigerator door
11 Sticker front shelf
12 Manometer of steam boiler
13 Brewers left and right
4
1
2
3
5
13
12
6
11
7
8
910
8
7
BAPdO500 - EN - V05 Page 3-5

Product description
3.1.5 Installation layout
1 Main switch type 26, 3 x 400 VAC (3PNE), 16 A
(fully isolated from the power supply by min. 3 mm gap)
The following installations must be present:
2 G 1/2" connection 3 Non-return valve SVGW tested 4 Filter 5 G 1/2" stop valve 6 G 1/2" water supply pipe 7 Pressure reduction set to 3 bar 8 Upright pipe, ø 110 mm, length 200 mm 9 Reduction, ø 110/50 mm
10 Nipple-type fitting, ø 48 mm 11 Siphon 12 Outlet (plastic), ø 56 mm 13 Opening for supply and drain ø 80 mm 14 Britta water filter jumbo type 15 Opening for grounds ejection container Ø 140 mm 16 Buffet bushing (063834) 17 Coffee grounds container
Ideal water hardness: 12 °fH (French water hardness) 6 ... 8 °dH (German water hardness) All local statutory regulations apply
Subject to changes without notice!
Page 3-6 BAPdO500 - EN - V05