PictureTel Prism Installation and operation manual

PictureTel
Prism
Upgrade Guide


Copyright © 1996: PictureTel Corporation—Printed in U.S.A.
PictureTel Corporation, 100 Minuteman Road, Andover, MA 01810
Telephone number: 508-292-5000
PictureTel is a registered trademark of PictureTel Corporation.The PictureTel logo, PictureTel Prism,
Montage, PT724, and SG4 are trademarks of PictureTel Corporation.
Microsoft and Windows are registered trademarks of the Microsoft Corporation.
The information contained in this document is subject to change without notice. PictureTel assumes no
responsibility for technical or editorial errors or omissions that may appear in this document or for the use of
this material. Nor does PictureTel make any commitment to update the information contained in this
document.This document contains proprietary information which is protected by copyright. All rights
reserved.No part of this document may be photocopied or reproduced in any form without the prior written
consent of PictureTel Corporation.
Edition: 800-0770-01/A
Customer order number: DOC-PRSM-UPGD
Bescheinigung Des Herstellers/Importeurs
Hiermit wird bescheinigt, daß das Prism in Übereinstimmung mit den Bestimmungen
der Vfg 1046/1984 funkenstört ist.
Der Deutschen Bundespost wurde das Inverkehrbringen dieses Geräts angezeigt und die Berechtigung zur
Überprüfung der Serie auf Einhaltung der Bestimmungen eingeräumt. Dieses Gerät wurde sowohl einzeln
als auch in einer Anlage, die dem normalen Anwendungsfall entspricht, auf die Einhaltung der
Funkentstörbestimmungen geprüft. Es ist jedoch möglich, daß die Funkentstörbestimmungen unter
ungünstigen Umständen bei anderen Gerätekombinationen nicht eingehalten werden. Für die Einhaltung
der Funkentstörbestimmungen der gesamten Anlage, in der dieses Gerät betrieben wird, ist der Betreiber
verantwortlich.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.This equipment generates,
uses, and can radiate radio frequency energy and, if not installed, operated, and maintained in
accordance with PictureTel Corporation guides and manuals, may cause harmful interference to radio
communications.Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own expense.
Shielded cables must be used with this unit to ensure compliance with the Class A FCC limits.

Notice to Users of Public DATAPHONE® Digital Service
The following instructions are provided to ensure that you comply with FCC Rules, Part 68.
1. All direct connections to DDS lines must be made through standard plugs and jacks furnished by the
telephone company. No connections can be made to party lines or coin lines. Before connecting your
unit, you must do the following:
a. Tell your local telephone company that you have an FCC registered device and that you wish to
connect to the company’s line.Provide them with the 14-digit FCC registration number listed on the
device’s label.They will also need to know the facility interface code and service code to connect
the necessary service.For your unit, the facility interface code is 04DU5-56 for 56 kbps service.
The service code is 6.0Y.
b. Inform the local telephone company of the jack arrangement you want to use, which is RJ-48S.
c. Connect the channel service unit (CSU) with the appropriate cable after the telephone company
has installed the requested jack.
2. If the unit appears to be malfunctioning, it should be disconnected from the telephone line until you learn
if your equipment or the telephone line is the source of the trouble.If your equipment needs repair, it
should not be reconnected until it is repaired.
3. The CSU is designed to prevent harm to the DDS network. If the telephone company finds that the
equipment exceeds tolerance parameters, the telephone company can temporarily disconnect service,
although they will attempt to give you advance notice if possible.
4. Under FCC Rules, no customer is authorized to repair this equipment.This restriction applies
regardless of whether the equipment is in or out of warranty.
5. If the telephone company alters their equipment or operations in a manner that will affect use of this
device, they must give you advance warning so as to give you the opportunity for uninterrupted service.
You will be advised of your right to file a complaint with the FCC.
6. In the event of equipment malfunction, all repairs should be performed by PictureTel Corporation or an
authorized agent. It is the responsibility of the users requiring service to report the need for service to
our company or to one of our authorized agents.
Note: It is illegal to export a
Prism system that contains the encryption option from the United States without
approval from the United States Department of State.See your PictureTel sales representative for details.

Notice to Canadian Users
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Canadian Department of Communications (DOC).
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la class A prescrites dans le Réglement sur le brouillage radioélectrique édicté par
le ministère des Communications du Canada.
The Canadian Department of Communications label identifies certified equipment.This certification means
that the equipment meets certain telecommunications network protective, operational, and safety
requirements.The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company.The equipment must also be installed using an acceptable method
of connection. In some cases, the company’s inside wiring associated with a single line individual service
may be extended by means of a certified connector assembly (telephone extension cord).The customer
should be aware that compliance with the above conditions may not prevent degradation of service in some
situations.Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect the
equipment.Users should ensure, for their own protection, that the electrical ground connections of the power
utility, telephone lines, and internal metallic water pipe system, if present, are connected together.This
precaution may be particularly important in rural areas.
DOC Load Number (LN) = 6
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
FCC Part 68 Notice (U.S.)
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be
connected to a telephone loop which is used by the device, to prevent overloading.The termination on a loop
may consist of any combination of devices subject only to the requirement that the total of the Load Numbers
of all the devices does not exceed 100.
Ringer Equivalence Number (REN) = .6B

International Approvals
Montage complies with EEC Directives 98/336EEC and 93/68/EEC and European Standards EN 55022B,
EN50082-1 and EN60950. Consequently, Montage is eligible to display the following marking:
ConnectionTo United KingdomTelecommunications Network
Connecting Power: In the United Kingdom, by law, the telephone line cable must be
connected after the power cable.
Disconnecting Power: In the United Kingdom, by law, the power cable must be
disconnected after the telephone line cable.
The PictureTel Prism is approved to connect to the following United Kingdom (UK) Public
Telecommunications Operator (PTO) network services:
❑
Indirect connection to PTO-provided digital switched and point-to-point services through suitable
approved branch systems.
This includes the following types of connections:
❑
Indirect connection to basic rate ISDN services (for example, BritishTelecom’s ISDN2 service) through
approved terminal adaptors, multiplexers, or PABXs.
❑
Indirect connection to digital leased lines (for example, British Telecom’s Kilostream and Megastream
services) through approved equipment, such as multiplexers or PABXs.
The Approval Number is: NS/3832/1/M/602676
The
Prism as approved above is comprised of the following elements:
❑
Electronics module
❑
Keypad
❑
Line-in microphones
❑
Microphones
❑
X.21 (V.11) connecting cables
All other equipment shipped as part of a
Prism (for example, cameras or monitors) is approved to connect
indirectly to the UK PTO networks when connected through the
Prism electronics module under the terms
of General Approval Number NS/G/1234/J/100003.
Warning: The Prism must not be connected directly to any UK PTO provided services.
CC168 X

Contents
vii
About This Guide ..................................................................................................................ix
PictureTel Prism Release 1.1 Upgrades
Prism 1.1 Upgrade Kits .................................................................................................................. 1-1
Time Requirements......................................................................................................................... 1-2
Before You Begin............................................................................................................................. 1-2
Upgrade Kit Components.............................................................................................................. 1-3
Second BPU and Quad BRI Upgrade Kit (UPG-V004-P8)............................................... 1-3
Second BPU and Dual-Port ISDN Upgrade Kit (UPG-V000-P8).................................... 1-4
Quad BRI Upgrade Kit (UPG-S080-16) .............................................................................. 1-4
Continuous Presence (CPM) Upgrade Kit (UPG-CP)...................................................... 1-4
Upgrading the MCS Software
Backing Up the Current Software ................................................................................................ 2-2
Removing Non-Essential Files............................................................................................. 2-2
Backing Up All Software to Tape........................................................................................ 2-2
Installing the MCS Application Software.................................................................................... 2-4
Installing the Second BPU’s Option Software................................................................... 2-5
Installing the Workstation Software ............................................................................................ 2-6
Testing the New Software ............................................................................................................. 2-8
Backing Up the Current System ................................................................................................... 2-8

viii
Upgrading Prism Hardware
Installing a New Module................................................................................................................3-1
Configuring Modules......................................................................................................................3-6
Testing the New Installation..........................................................................................................3-7
Backing Up the New Database......................................................................................................3-7

ix
About This Guide
Thisguide explains how to upgrade aPictureTelPrism™Multipoint
Conference Server (MCS) to Release 1.1. This guide covers
upgrading the software to Version 5.0C, as well as installing any of
these hardware modules: a second BPU, a dual-port ISDN module,
two Quad BRI modules, or a Continuous Presence module.
For information on Prism installation prerequisites, initial hardware
setup and cabling, installation of Prism control software on a
personal computer, and initial configuration procedures, refer to the
PictureTel Prism Installation Guide .
This guide does not cover the operation of the Prism or the software
that controls it, nor does it cover configuration procedures except
those required to make the Prism operational. For more information
on these topics, refer to the PictureTel Prism User’s Guide.
To use this guide, you should be familiar with personal computer
operation, including running applications programs under a
Microsoft
®
Windows
®
3.1 user interface. You should understand
basic telecommunications terms, concepts, and equipment. Also, to
successfully troubleshoot some problems you may encounter, you
may need some specialized equipment, such as line testers.
For support, service, or training, please contact your PictureTel
service provider or call Technical Support at 508-292-5999. If you are
located in the United States, you may call 800-874-2835 during your
local business hours.

1-1
1
PictureTel Prism
Release 1.1 Upgrades
Thisreleaseexpands thevideoconferencing capabilities of thePrism
videoconferencing bridge by improving the applications software
and adding support for several new hardware modules and
configurations.
Prism 1.1
Upgrade Kits
Prism 1.1 supports several new hardware and software features that
greatly expand the bridge’s capabilities. Several combinations of
these features are bundled together into upgrade kits that can be
fitted to Prism 1.0 bridges. In addition to these two dual-BPU-based
kits, two upgrade kits that package already-available modules have
been released with Prism 1.1.
❑
Dual Bridge Processing Unit (BPU) upgrade kits
These two kits add an additional BPU to the bridge. This give
the Prism the processing power to manage larger
videoconferences that include more sites or multiple
conferences. With the second BPU, a Prism can handle up to:
• One eight-site conference
or
• Two simultaneous conferences with up to eight sites
The second BPU is available in two kits, bundled with either a
dual-port ISDN communications module or a single Quad BRI
communications module to provide more communications
capacity.
• ADual-port ISDN module allows two PRI ISDN lines (E1 or
T1) to be connected to a single module, effectively doubling
the ISDN bandwidth available for conferences.

PICTURETEL PRISM RELEASE 1.1 UPGRADES
1-2
• AQuad BRI module allows four additional BRI ports to be
connected to the Prism
❑
Two Quad Basic Rate Interface (Quad BRI) modules kit
With this kit, users who currently have a switching MCS with 8
BRI connections can double its capacity to 16 BRI direct
connections.
❑
Continuous Presence (CPM or VPU) module kit
Adding a CPM module allows the video mix in a multipoint
conference to display up to four sites.
Time
Requirements
When planning installation of an upgrade kit, you should allow
from four to eight hours to back up the bridge’s existing software,
install new software and new hardware modules, connect to the
network, create new configurations, and test the installation.
If the site has a current full-image backup of the entire hard drive,
not just of the database, the installation may take one or two hours
less.
If the upgrade will use new connections to the network, more time
may be required to resolve network problems.
BeforeYou Begin
Before you begin the upgrade procedure, make sure you have:
❑
Blank tapes for system backups
❑
Tools:
• Phillips and straight screwdrivers
• Grounding strap
• Antistatic mat
• Network line testing and diagnostic equipment (for kits that
include communications modules)
❑
Copies of the PictureTel Prism User’s Guide and the PictureTel
Prism Installation Guide
❑
For a kit that includes a second BPU, a complete set of options
diskettes for the Prism.

Upgrade Kit Components
1-3
Caution
During installation of the second BPU you must reinstall all
the options diskettes that came with the Prism. Locate these
diskettes before starting the upgrade or you will not be able
to complete the procedure.
Upgrade Kit
Components
In addition to the tools and materials, check the contents of each kit
you will install to make sure each is complete.
Second BPU and Quad BRI Upgrade Kit (UPG-V004-P8)
❑
One BPU module
❑
One 3-position bus cable
❑
One Quad BRI module
❑
Four BRI cables
❑
MCS Application software Version 5.0C
• Five 3.5-inch diskettes labeled: MCS Application Software
Rev. 5.0C
• Three 3.5-inch diskettes labeled: PTLWorkstation Rev. 5.0C
T I P
If there is any possibility that the modules already in the
Prism have been modified in any way since the unit was
manufactured (for example, if modules have been replaced
or added, or that some modules’ I/O addresses have been
changed), use the Workstation software’s configuration
tools to get a report of the current configuration that
includes each module’s I/O address.
This is very useful information to have when you assign slot
positions and I/O addresses to the new hardware modules.

PICTURETEL PRISM RELEASE 1.1 UPGRADES
1-4
❑
BPU option software
• One 3.5-inch diskette labeled: 7-slot chassis/8-user option
❑
Software certificate for a 7-slot chassis/8-user option license
❑
PictureTel Prism Release 1.1 Release Bulletin and Upgrade Guide
Second BPU and Dual-Port ISDN Upgrade Kit (UPG-V000-P8)
❑
One BPU module
❑
One 3-position bus cable
❑ One Dual PRI module
❑
Two PRI (T1 or E1) interface cables
❑
MCS Application software Version 5.0C
• Five 3.5-inch diskettes labeled: MCS Application Software
Rev. 5.0C
• Three 3.5-inch diskettes labeled: PTLWorkstation Rev. 5.0C
❑
BPU option software
• One 3.5-inch diskette labeled: 7-slot chassis/8-user option
❑
Software certificate for a 7-slot chassis/8-user option license
❑
PictureTel Prism Release 1.1 Release Bulletin and Upgrade Guide
❑
Box for returning the single port module to PictureTel (If the
single port module is not returned, the site will be billed for it.)
Quad BRI Upgrade Kit (UPG-S080-16)
❑
Two Quad BRI modules
❑
Eight BRI cables
❑
MCS Application software Version 5.0C
• Five 3.5-inch diskettes labeled: MCS Application Software
Rev. 5.0C
• Three 3.5-inch diskettes labeled: PTLWorkstation Rev. 5.0C
❑
PictureTel Prism Release 1.1 Release Bulletin and Upgrade Guide
Continuous Presence (CPM) Upgrade Kit (UPG-CP)
❑
One CPM module
❑
One 3-position bus cable

Upgrade Kit Components
1-5
❑
MCS Application software Version 5.0C
• Five 3.5-inch diskettes labeled: MCS Application Software
Rev. 5.0C
• Three 3.5-inch diskettes labeled: PTLWorkstation Rev. 5.0C
❑
PictureTel Prism Release 1.1 Release Bulletin and Upgrade Guide

2-1
2
Upgrading the
MCS Software
This chapter describes how to upgrade your Prism software to
Version 5.0C.
Do not use these instructions for a new installation; instead, refer to
the PictureTel Prism Installation Guide . Read through the entire
chapter before you begin. The following topics are covered in this
chapter:
❑
Backing Up the Current Software
❑
Installing the MCS Application Software Version 5.0C,
including the BPU 7-slot chassis/8-user option software
included with dual-BPU upgrade kits
❑
Installing the Workstation Software for Version 5.0C
❑
Testing the New Software
Caution
During installation of kits that include a second BPU, you
must reinstall all the options diskettes that came with the
Prism. Locate these diskettes before starting the upgrade or
you will not be able to complete the procedure.

UPGRADING THE MCS SOFTWARE
2-2
Backing Up the
Current Software
Before you begin the upgrade procedure, back up the current
installation. This will be helpful if you need to restore it at any point
during the upgrade. If you need to restore the current installation,
refer to the PictureTel Prism User’s Guide, Chapter 9.
Removing Non-Essential Files
Duringnormaloperation,avarietyofnon-essentiallogandtracking
files are generated. These may be removed before performing the
backup.
To remove log, accounting, and tracking files from the MCS before
performing a backup:
1. Change directories to C:\mcu_prnt .
On the Prism console, in a Workplace Shell window, at a shell
prompt, enter:
CD C:\MCU_PRNT
2. Remove the *.trk, *.ac? and *.evt files.
At the shell prompt, enter these commands:
DEL *.TRK
DEL *.AC?
DEL *.EVT
Note: It is normal to see some error messages indicating
that some files are in use and cannot be deleted. This
is because the files for active processes are open;
open files cannot be deleted.
Backing Up All Software toTape
The procedure in this section describes how to back up everything
on the Prism hard drive to tape.
Caution
Do not skip this step. If anything goes wrong during the
upgrade, you’ll be able to recover by restoring this tape.

Backing Up the Current Software
2-3
You must back up the MCS software to a formatted tape—or several
tapes—which you provide for this procedure. Do not use the MCS
Base Software tape to back up the MCS software.
To back up the software:
1. Insert a blank formatted tape into the MCS tape drive.
2. Run the backup program.
a. On the Prism (not the Workstation PC), open a shell
window.
b. At a C:\ prompt, enter: BACKUP.
After the MCS reboots, BackMaster backs up the entire hard
disk and then a prompt to reboot the system is displayed.
Note: If you see an error message, correct the error and
repeat this step.
3. Reboot the MCS to return to normal operation.

UPGRADING THE MCS SOFTWARE
2-4
Installing the
MCS Application
Software
To install Prism software Version 5.0C:
1. After the startup messages are displayed and the boot routine
finishes, insert the
MCS Application Software Rev 5.0C 1 of 5
diskette into the diskette drive.
2. In aWorkplace Shell window at the
C:\ prompt, enter:
A: INSTALL
Read and follow the displayed instructions, inserting diskettes
2 through 5 as prompted.
3. Answer No when the screen prompt asks if you want to overwrite
the existing database.
4. Remove the last application installation diskette from the MCS.
The installation instructions should prompt you to remove this
diskette while the MCS is resetting, before it boots. If you are too
slow in removing the installation diskette, the bridge may boot
from the diskette instead of from the hard drive as it should. If
this happens, you will see operating system error messages
because there is no operating system on the installation
diskettes. Make sure the diskette is not in the drive, and press
the Reset button to let the bridge boot from the hard drive.
5. After you have installed the software,the MCS reboots and begins
to bind the database and software.
This can take 10-30 minutes, depending upon the size of the
database. When that process completes, the new MCS software
loads.