Pillar Axiom 500 User manual

Pillar Axiom® 500
Service Guide

Copyright Notice
© 2008 Pillar Data Systems, Inc. All rights reserved.
Pillar Data Systems, Inc.
2840 Junction Avenue
San Jose, CA 95134
Part Number: 4420-00033-0500
2008-February
Trademarks
Pillar Data Systems, Pillar Axiom, and the “green icon” logo are registered
trademarks of Pillar Data Systems, Inc. All other trademarks are trademarks of their
respective owners.
Important Note to Users
This guide contains CONFIDENTIAL INFORMATION of Pillar Data Systems and
should not be disclosed or further distributed to third parties without the express
prior written consent of Pillar Data Systems.
This guide and use of Pillar Axiom hardware and software to which this guide
applies is subject to the Pillar Data Systems End User License Agreement and
Warranty Statement that accompanied the Pillar Axiom system and this guide. A
copy of the Pillar Data Systems End User License Agreement and Warranty
Statement is on the same CD with which this guide is provided (if you entered into
a signed written agreement with Pillar Data Systems for the purchase or use of this
Pillar Axiom system that supersedes the Pillar Data Systems End User License
Agreement and Warranty Statement, then such signed written agreement will
apply).
Pillar Data Systems reserves the right to change the specifications and content in
this guide at any time.
2
Pillar Data Systems Confidential

Table of Contents
Chapter 1 About Pillar Axiom Service Procedures
Audience.......................................................... 17
Warnings and Cautions............................................... 18
Safety Notice Conventions........................................... 18
Hazard Signal Words............................................... 18
Pillar Axiom Series Components......................................... 19
About Supported Hardware Components................................... 21
Required Tools..................................................... 22
About Electrostatic Discharge (ESD) Precautions............................. 23
Contact Information.................................................. 24
Chapter 2 Service the Pillar Axiom System
About Guided Maintenance Initiation...................................... 25
Log In to the Graphical User Interface (GUI).............................. 26
About Guided Maintenance for the Target FRU............................ 27
Enter Guided Maintenance.......................................... 27
About Target FRU Identification....................................... 29
Identify the Target FRU............................................. 30
About System Preparation for FRU Replacement.......................... 30
Prepare the System for FRU Replacement............................... 31
About Target FRU Removal.......................................... 31
About Replacement FRU Status Verification.............................. 33
About System-Wide Service Procedures................................... 34
About Data Backups............................................... 34
About Power Cycles............................................... 34
About Rack Door Removal........................................... 35
Remove the Doors From a Rack...................................... 36
About Rack Side Panel Removal...................................... 37
Remove a Side Panel From a Rack.................................... 38
3
Pillar Data Systems Confidential

Attach the Rack Doors.............................................. 39
Attach the Rack Side Panels......................................... 39
Chapter 3 Service the Pilot and Pilot FRUs
About Pilot Service Procedures.......................................... 40
Map of Pilot FRUs................................................. 42
Pilot FRU Part Numbers............................................ 42
About Pilot Bezel Replacement.......................................... 43
Remove a Pilot Bezel.............................................. 43
Attach a Pilot Bezel................................................ 44
About Pilot Control Unit Replacement..................................... 45
About Pilot Control Unit Identification................................... 46
Identify a Pilot Control Unit (CU)....................................... 48
About Pilot Control Unit Removal...................................... 48
Remove a Pilot Control Unit (CU)...................................... 49
About Pilot Control Unit Insertion...................................... 50
Insert a Pilot Control Unit (CU)........................................ 50
About Pilot Configuration Resets......................................... 53
Reset a Configuration Parameter........................................ 55
Chapter 4 Service the Slammer and Slammer FRUs
About Slammer Service Procedures...................................... 56
Map of Slammer FRUs............................................. 60
Slammer FRU Part Numbers......................................... 60
About Slammer Bezel Replacement...................................... 62
About Slammer Bezel Removal....................................... 62
Remove a Slammer Bezel........................................... 63
Attach a Slammer Bezel............................................ 63
About Slammer Battery Replacement..................................... 65
About Slammer Battery Removal...................................... 67
Remove a Slammer Battery.......................................... 68
Battery Shelf Life.................................................. 68
Battery Operational Life............................................. 69
Insert a Slammer Battery............................................ 69
About Slammer Fan Module Replacement.................................. 71
Slammer Fan Replacement Tasks..................................... 72
About Slammer Fan Module Removal.................................. 73
Remove a Slammer Fan FRU........................................ 73
About Slammer Fan Module Insertion................................... 74
4
Pillar Data Systems Confidential

Insert a Slammer Fan FRU.......................................... 75
About Slammer Motherboard Tray Replacement............................. 76
About Slammer Motherboard Tray Removal.............................. 78
Remove a Slammer Motherboard Tray.................................. 78
About Slammer Motherboard Tray Insertion.............................. 79
Insert a Slammer Motherboard Tray.................................... 79
About Slammer Network Interface Module Replacement........................ 81
Network Interface Module LED Status.................................. 83
Slammer NIM Replacement Tasks..................................... 83
About Slammer Network Interface Module Removal........................ 84
Remove a Network Interface Module................................... 84
About Slammer Network Interface Module Insertion........................ 85
Insert a Network Interface Module..................................... 86
About SFP Module Replacement........................................ 88
Remove an SFP Module............................................ 90
Insert an SFP Module.............................................. 90
About Slammer Power Supply Replacement................................ 91
Slammer Power Supply LED Status.................................... 92
About Slammer Power Supply Removal................................. 92
Remove a Slammer Power Supply..................................... 93
About Slammer Power Supply Insertion................................. 93
Insert a Slammer Power Supply....................................... 94
About Slammer Private Interconnect Module Replacement...................... 96
Slammer Private Interconnect Module LED Status......................... 97
About Slammer Private Interconnect Module Removal....................... 98
Remove a Private Interconnect Module................................. 99
About Slammer Private Interconnect Module Insertion...................... 100
Insert a Slammer Private Interconnect Module........................... 101
About Slammer iSCSI Card Replacement................................. 103
About Slammer iSCSI Card Removal.................................. 104
Remove a Slammer iSCSI Card...................................... 105
About Slammer iSCSI Card Insertion.................................. 105
Insert a Slammer iSCSI Card........................................ 106
About Slammer SCSI or FC Card Replacement............................. 109
Remove a Slammer SCSI or FC Card.................................. 111
About Slammer SCSI or FC Card Insertion.............................. 112
Insert a Slammer SCSI or FC Card.................................... 112
5
Pillar Data Systems Confidential

Chapter 5 Service the Brick and Brick FRUs
About Brick Service Procedures........................................ 116
Brick FRU Replacement Tasks....................................... 117
Map of Brick FRUs............................................... 118
Brick FRU Part Numbers........................................... 119
About Brick Bezel Replacement........................................ 121
About Brick Bezel Replacement Tasks................................. 121
About Brick Bezel Removal......................................... 121
Remove a Brick Bezel............................................. 122
Attach a Brick Bezel.............................................. 122
About Brick Disk Drive Replacement..................................... 123
LEDs on Disk Drive Carriers........................................ 125
About Disk Drive Replacement Tasks.................................. 127
About Disk Drive Removal from Bricks................................. 128
Remove a Brick Disk Drive.......................................... 130
About Brick Disk Drive Insertion...................................... 130
Insert a Disk Drive................................................ 131
About Brick ES Module Replacement.................................... 133
Brick ES Module LED Status........................................ 134
Brick ES Module Replacement Tasks.................................. 134
About Brick ES Module Removal..................................... 135
Remove an Enclosure Services (ES) Module............................ 135
About Brick ES Module Insertion..................................... 136
Insert an Enclosure Services (ES) Module.............................. 136
About Brick Power Supply and Fan Module Replacement...................... 138
Brick Power Supply and Fan Module LED Status......................... 139
About Brick Power Supply and Fan Module Replacement Tasks.............. 140
About Brick Power Supply and Fan Module Removal....................... 141
Remove a Brick Power Supply, Fan Module............................. 141
About Brick Power Supply, Fan Module Insertion......................... 142
Insert a Brick Power Supply, Fan Module............................... 142
About Brick RAID Controller Replacement................................. 144
FC RAID Brick LED Status.......................................... 145
FC Expansion Brick LED Status...................................... 146
SATA Brick RAID Controller LED Status................................ 147
Brick RAID or Expansion Controller Replacement tasks..................... 148
About Brick RAID Controller Removal.................................. 149
Remove a RAID or Expansion Controller............................... 149
6
Pillar Data Systems Confidential

About Brick RAID or FC Expansion Controller Insertion..................... 150
Insert a RAID or Expansion Controller................................. 150
About SATA Brick Spare Disk Drive Replacement........................... 152
SATA Brick Spare Disk Drive LED Status............................... 153
Spare Disk Drive Replacement Tasks.................................. 154
About SATA Brick Spare Disk Drive Removal............................ 155
Remove a Spare Disk Drive......................................... 155
About SATA Brick Spare Disk Drive Insertion............................ 156
Insert a SATA Spare Disk Drive...................................... 156
Appendix A Safety Statements
Introduction to Safety Statements....................................... 158
Safety Statements.................................................. 159
Warning Notices.................................................... 160
Electrical Warning in Other Languages................................. 160
Lightning Activity Warning.......................................... 163
Lightning Warning in Other Languages................................. 163
Power Supply Warning............................................ 164
Power Supply Warning in Other Languages............................. 164
Main Power Disconnect Warning..................................... 166
Power Disconnect Warning in Other Languages.......................... 166
Installation Warning............................................... 166
Power Disconnect Warning......................................... 167
Warning Statement for Norway and Sweden............................. 167
Restricted Access Area Warning..................................... 167
Restricted Access Warning in Other Languages.......................... 168
Product Disposal Warning.......................................... 169
Product Disposal Warning in Other Languages........................... 169
Jewelry Removal Warning.......................................... 170
Jewelry Removal Warning in Other Languages........................... 170
Qualified Personnel Warning........................................ 172
Warning Statement for Finland....................................... 173
Warning Statement for Sweden...................................... 173
Power Cabling Warning............................................ 173
Power Cabling Warning in Other Languages............................. 173
Supply Circuit Warning............................................ 174
Supply Circuit Warning in Other Languages............................. 174
Voltage Mismatch Warning......................................... 175
Voltage Mismatch Warning in Other Languages.......................... 175
7
Pillar Data Systems Confidential

SELV Circuit Warning............................................. 177
SELV Circuit Warning in Other Languages.............................. 177
Incorrect Connection Warning....................................... 179
Incorrect Connection Warning in Other Languages........................ 179
Caution Notices.................................................... 180
Appendix B Slammer and Brick LED Statuses
About LED Statuses................................................. 182
Slammer LED Statuses............................................... 184
Slammer Battery LED Status........................................ 185
Slammer Fan LED Status.......................................... 186
Slammer Motherboard LED Status.................................... 186
About Control Unit LEDs (Back of Slammer Chassis)....................... 187
Slammer CU LED Status........................................... 188
Slammer FS Port LED Status........................................ 189
Slammer Copper GbE Network Port Status.............................. 190
About Slammer Optical Network Port Status............................. 190
Slammmer Network Interface Module LED Status......................... 190
Slammer Power Supply LED Status................................... 191
Slammer Private Interconnect Module LED Status......................... 191
About Brick LED Statuses............................................. 192
Brick Bezel LED Status............................................ 192
About Guided Maintenance and LEDs on Bricks.......................... 193
LEDs on Disk Drive Carriers........................................ 196
Brick Power Supply and Fan Module LED Status......................... 198
FC RAID Brick LED Status.......................................... 199
FC Expansion Brick LED Status...................................... 200
SATA Brick RAID Controllers........................................ 201
Appendix C Slammer LED Startup Progress Codes
About LED Startup Codes............................................. 203
Slammer LED Codes................................................ 204
LED Code Translation............................................... 205
Slammer LED States During Startup..................................... 207
LED Halt Codes.................................................... 210
Appendix D Pillar Axiom Component Power Consumption
About Component Power Consumption................................... 213
About Single-Phase PDUs.......................................... 213
About Three-Phase PDUs.......................................... 216
8
Pillar Data Systems Confidential

About PDU Connections.............................................. 217
About Cabling 115 V Single-Phase PDUs............................... 217
About Cabling 230 V Single-Phase PDUs............................... 220
About Cabling 208 V Three-Phase PDUs............................... 222
Component Configuration Limits for Single-Phase Service..................... 224
Appendix E Return a Failed Component
About Failed Component Returns....................................... 226
Return a Defective FRU.............................................. 227
Appendix F Pillar Axiom Hardware Specifications
About Hardware Specifications......................................... 228
About Pillar Axiom Hardware Specifications................................ 229
System Power Requirements........................................ 229
System Environmentals............................................ 230
System Regulatory Agency Compliance................................ 231
System Packaging and Transportation................................. 234
System Warranty................................................. 235
About Pilot Hardware Specifications..................................... 236
Pilot Dimensions and Weight........................................ 236
Pilot Power Characteristics......................................... 236
Pilot Regulatory Agency Compliance.................................. 237
Pilot Packaging and Transportation................................... 238
About Slammer Hardware Specification................................... 239
Slammer Dimensions and Weight..................................... 239
Slammer Power Characteristics...................................... 239
Slammer Regulatory Agency Compliance............................... 240
Slammer Packaging and Transportation................................ 241
About Brick Hardware Specification...................................... 242
Brick Dimensions and Weight........................................ 242
Brick Power Characteristics......................................... 242
Brick Regulatory Agency Compliance.................................. 243
Brick Packaging and Transportation................................... 244
Pillar Axiom PDU Hardware Specification................................. 245
Pillar Rack Hardware Specification...................................... 247
Index.............................................................. 250
9
Pillar Data Systems Confidential

List of Figures
Figure 1 Pillar Axiom Health page.......................................... 28
Figure 2 Sample 42U rack front door........................................ 35
Figure 3 Different types of rack door hinges................................... 36
Figure 4 Sample 42 U side panels.......................................... 38
Figure 5 Schematic of replaceable Pilot FRUs.................................. 42
Figure 6 Pilot bezel LEDs................................................ 43
Figure 7 Pilot bezel ejector tabs............................................ 44
Figure 8 Sample Pilot CU................................................ 45
Figure 9 Disk drive LED on Pilot CU......................................... 46
Figure 10 Disk drive LED on a typical Pilot CU control panel....................... 47
Figure 11 Bezel adapter flange............................................ 49
Figure 12 Pilot CU support brackets......................................... 51
Figure 13 USB key in a Pilot CU............................................ 53
Figure 14 Schematic of replaceable Pillar Axiom Slammer FRUs.................... 60
Figure 15 Slammer bezel................................................. 62
Figure 16 Slammer bezel ejector tabs........................................ 63
Figure 17 Receptacle for the Slammer bezel power connector...................... 64
Figure 18 Slammer battery FRU............................................ 65
Figure 19 Slammer battery location......................................... 67
Figure 20 Slammer battery screws.......................................... 68
Figure 21 Slammer fan FRU.............................................. 71
10
Pillar Data Systems Confidential