Pluscom technologies limited Spg-11 User manual

SPG

-

11

User Manual

USGPS-3800

Skype / PSTN Gateway

Built-in Answering Machine

All brand and product names mentioned in this manual are trademarks and/ or registered trademarks of

their respective holders.

Table of Content

1-Introduction.......................................................................................................... 1

2- Before You Begin ................................................................................................. 2

2.1 Package Contents ................................................................................................ 2

2.2 Requirements....................................................................................................... 2

3- verview .............................................................................................................. 3

3.1 Skype VoIP Gateway verview........................................................................ 3

3.1.1 Ports.......................................................................................................... 3

3.2.2 ED Description ...................................................................................... 3

4- Installing Gateway .............................................................................................. 4

4.1 Skype VoIP Gateway Installation .................................................................... 4

4.1.1Windows XP.............................................................................................. 4

4.1.2 Windows 2000.......................................................................................... 12

5- Configuration ...................................................................................................... 22

5.1Skype VoIP Gateway States ............................................................................... 22

5.1.1 Green ........................................................................................................ 22

5.1.2 Red ........................................................................................................... 22

5.1.3 No phone in the system tray..................................................................... 22

5.2 Testing Skype VoIP Gateway............................................................................ 22

5.2.1 Making and Receiving Calls .................................................................... 28

5.2.2 Setting Up Skype Speed Dial .................................................................... 28

5.2.3 Switching Between VoIP and Regular Calls ............................................. 31

5.3 Conference Call Between VoIP and Regular Calls ........................................ 31

5.3.1 Three-Way Calling .................................................................................... 31

5.3.2 Call Forward Settings................................................................................ 31

5.4 Telephone Answering Machine ...................................................................... 37

5.4.1 Interactive Voice Response (IVR ............................................................... 38

5.4.2 ocal IVR Access..................................................................................... 39

5.4.3 Remote IVR Access ................................................................................. 39

5.4.4 Toll Bypass................................................................................................. 40

5.5 Skype Voicemail............................................................................................. 41

5.6 Recorder ......................................................................................................... 41

5.7 Changing the Default Settings........................................................................ 43

5.8 Disabling Pluscom Agent............................................................................... 46

5.9 Uninstall ......................................................................................................... 47

6- Troubleshooting................................................................................................... 47

6.1 Common Fix................................................................................................ 48

6.2 Wrong Device Installed…………………………………………............... 48

6.3 Softphone Version Warning………………………………………............. 48

6.4 Cannot hear dial-tone when I pick up the handset connected to theSkype VoIP

Gateway............................................................................................................. 49

6.5 Skype VoIP does not appear to be responding to incoming calls................ 49

6.6 Cannot hear the Skype™ call in telephone handset……………... ............. 49

6.7 Call Forwarding is not working properly……………................................ 51

6.8 Toll bypass is not working properly……………………………... ............. 52

6- Appendix_A ......................................................................................................... 54

IVR Flow Chart................................................................................................. 54

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

1

1- Introduction

SPG-11 is Pluscom’s latest USB interface voice gateway. It supports call transfer between Skype

and PSTN and secondary dialing. SPG-11 enables ordinary desktop telephone to dial and receive

Skype calls. When the user is not available, SPG-11 can forward SKYPE call to mobile phone or

any other specified number. With SPG-11 installed on one’s computer, the user can use mobile

phone to dial pre-set user on Skype.You can manage Skype™ voice mail in regular phone.SPG-

11 is a bridge between SKYPE and traditional telephone (PSTN).The built in Answering Machine

with configurable greeting massage helps you record local voice mail and guides you to Forward

Calls. It has the richest functions and features among USB voice gateways available in the

market.

After you follow the simple installation you will be able to do the following:

• Continue to make and receive regular calls as you normally do

• Make and receive Skype™ calls using your standard telephone

• Forward Skype™ calls to your mobile phone

• Make Skype™ calls from your mobile phone even when you are away from your computer

• Switch between a Skype™ call and a regular phone call

• Check Skype™ voicemail from your handset

• Use the Pluscom Gateway as an Answering Machine for PSTN and VoIP calls

• Record incoming Skype™, PSTN and forwarded calls as wave (WAV) files

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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2- Before You Begin

Before you begin installing and configuring your Skype Voip Gateway, make sure to check the

following :

2.1 Package Contents

The Skype VoIP Gateway package includes the

1. Pluscom Skype VoIP Gateway

2. USB Cable

3. Telephone Cable

4. AUTORUN CD-ROM

5. Quick Installation Guide

2.2 Requirements

In order to install the Skype VoIP Gateway you will need the following:

1. Skype VoIP Gateway

2. USB cable

3. RJ11 cable

4. Telephone (regular telephone, cordless phone, DECT phone …)

5. Telephone service (for conf call, 3 way calling and forwarding features)

6. Broadband internet service is recommended

7. PC with the following minimum specifications:

• Pentium 400MHz or equivalent

• Windows 2000 or XP

• Available USB port (1.0, 1.1 or 2.0)

• Skype™ version 1.1 or higher (www.skype.com) must be installed

• 128MB RAM

• 10MB available hard disk space

• CD-ROM drive to install Skype VoIP Gateway software from the supplied CD-ROM

8. Recommended PC specification for optimal performance:

• Pentium 1GHz or equivalent

• Windows 2000 or XP

• Available USB port (1.0, 1.1 or 2.0)

• Skype™ version 1.3 or higher (www.skype.com) must be installed.

• 256MB RAM

• 30MB available hard disk space

• CD-ROM drive to install Skype VoIP Gateway software from the supplied CD-ROM

Note that the Skype VoIP Gateway must be connected directly to the PC

USB port or to an AC Powered USB hub. It CANN T be installed on a bus

powered USB hub.

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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3- verview

3.1 Skype VoIP Gateway verview

3.1.1 Ports

USB port: Connect the USB cable to the Skype VoIP Gateway USB port. The other end of the

USB cable must be connected to a USB port on your computer, or to an AC Powered USB hub.

The Skype VoIP Gateway MUST not be connected to a bus powered USB hub.

PH NE Jack: Connect a standard telephone handset to the Skype VoIP Gateway phone jack

using a telephone cable.

LINE Jack: Connect a telephone cable between the Skype VoIP Gateway line jack and a wall

jack.

3.2.2 LED Description

Power ED: The ED stays lighted to indicate the system is power on properly.

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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4- Installing Gateway

4.1 Skype VoIP Gateway Installation

The following instructions will guide you through the process of installing the Skype VoIP

Gateway.

The installation procedure is to:

• Install Skype™

• Start the Skype VoIP Gateway SW installation (step 1 below)

• Plug in the Skype VoIP Gateway WHEN INSTRUCTED TO DO SO

• Verify the installation is OK

• Connect a telephone handset to the Skype VoIP Gateway

• Connect the Skype VoIP Gateway to the wall jack. Note that this is optional and only

required for the forwarding features.

• Use your Skype VoIP Gateway to make and receive Skype™ calls

The detailed instructions follow:

If Skype™ is not already installed on your computer, visit http://www.skype.com and follow the

instructions there to install Skype™. Verify that Skype™ is working before installing the Skype

VoIP Gateway.

4.1.1Windows XP

Step 1:

Please insert the CD into your CD-ROM drive.

The CD should auto-start, displaying the following window. If it does not start, click on Start –

Run and type in CD: \autorun.exe (where CD is the drive letter of your CD-ROM drive.) Click

"USB Driver ".

D N T C NNECT THE SKYPE V IP GATEWAY T Y UR

C MPUTER UNTIL INSTRUCTED T D S BY THE SKYPE V IP

GATEWAY

INSTALLAT

I N WIZARD

We strongly recommend you to update the latest Skype due to the one could

provide better performance and resolve some problems than the older one.

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 2:

Click “Yes ".

Step 3:

Check the “I have read and agree to the terms and conditions as stated above “checkbox and

then click “Agree ".

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 4:

Please Plug In your Personal VoIP Adaptor and then click " K ".

Step 5:

Connect the USB cable to the Skype VoIP Gateway USB port.

The other end of the USB cable must be connected to a USB port on your computer, or to an AC

Powered USB hub.

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 6:

Check the option " Install the software automatically [Recommended] " and then click

"Next".

Step 7:

Please wait while the wizard installs the software…

The Skype VoIP Gateway MUST not be connected to a bus powered USB hub.

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 8:

The wizard has finished installing the software and then click " Finish ".

Step 9:

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Check the option " Install the software automatically [Recommended] " and then click

"Next".

Step 10:

Click " Continue Anyway ".

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 11:

Please wait while the wizard installs the software…

Step 12:

Check the option " Allow this program to use Skype " and then click " K ".

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 13:

The wizard has finished installing the software and then click " Finish ".

Step 14:

When the installation completes you should see the following message appear near your system

tray and a new telephone icon (circled in red below) in your system tray as shown below.

The telephone icon indicates that the Skype VoIP Gateway software is installed and running and

that you can start making calls via Skype™ and the Skype VoIP Gateway.

Step 15:

Connect a standard telephone handset to the Skype VoIP Gateway phone jack using a telephone

cable

Step 16:

Connect a telephone cable between the Skype VoIP Gateway line jack and a wall jack.

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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4.1.2 Windows 2000

Step 1:

Please insert the CD into your CD-ROM drive.

The CD should auto-start, displaying the following window. If it does not start, click on Start –

Run and type in CD: \autorun.exe (where CD is the drive letter of your CD-ROM drive.) Click

" USB Driver ".

Step 2:

Click “Yes ".

Step 3:

Check the " I have read and agree to the terms and conditions as stated above " checkbox

and then click " Agree ".

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 4:

Please Plug In your Personal VoIP Adaptor and then click " K ".

Step 5:

Connect the USB cable to the Skype VoIP Gateway USB port.

The other end of the USB cable must be connected to a USB port on your computer, or to an AC

Powered USB hub.

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 6:

Click " Next ".

Step 7:

Check the option " Search for a suitable driver for my device [recommended] " and then click

" Next ".

The Skype VoIP Gateway MUST not be connected to a bus powered USB hub.

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 8:

Check the option " CD-R M drivers " and then click " Next ".

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 9:

Click " Next ".

Step 10:

Click " Finish ".

Pluscom Skype/PSTN Gateway

SPG-11 User Manual

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Step 11:

Click " Next ".

Pluscom Technologies Limited SPG-11 User manual

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