point PORLMW1 Operating instructions

Troubleshooting of POINT PORLMW1 Robot Mower
Part 1: Basic Q&A
NO.
Question
Symptom Diagnosis
Solution
1
No signal, please setup the
loop first./ Or fail to use the
mower.
The consumer has not completed the installation
before using it.
Please install the boundary wire and charging dock according to the User Manual.
2
Loop signal lost
The LED light is OFF -->The power supply is
disconnected.
Please connect the adapter to the power supply and the port of charging station.
The LED light is solid RED-->The boundary wire is
disconnected.
Please find the disconnection of the boundary wire and reconnect itwith the wire
connector.
3
MowerOutside alert
The mower is outside the boundary wire circle.
Please put the mower in the boundary wire circle.
The two ends of the boundary wire are wrongly
connected at the charging station.
The boundary wire entering from the front of the charging station connects to the
internal port.
Please refer to the User Manual for more details.
4
Mower lifted alert
The mower has been lifted.
Please remove the error by entering the password before continuing.
5
Mower tilted alert
The slope is too high, and the mower is blocked on a
slope.
Please remove the error by entering the password before continuing.
Re-install the boundary wire to avoid the steep slope. Or flatten the steep slope.
6
Mower overturned
The mower is overturned.
Please remove the error by entering the password before continuing.
7
Mowertrapped
1. The mower is stuck by high density grass;
2. The mower is trapped in the ditch;
3. The driving wheel or cutting disc is jammed by
foreign matter;
1.
Please move the mower away from the trapped area;
2. Please clear the foreign matter on the wheels or cutting disc;
8
Batteryabnormal/ damage
Abnormal use of battery, or battery life is terminated.
Please replace the battery with a new one.
9
Motor stall
1. The mower is stuck by high density grass;
2. The mower is trapped in the ditch;
3. The driving wheel or cutting disc is jammed by
foreign matter;
1.
Please move the mower away from the trapped area;
2. Please clear the foreign matter on the wheels or cutting disc;
10
Forgetpassword
PIN incorrect all the time
Contact the seller or the manufacturer to ask for universal password.
11
Right/ Left motor stall
1. The mower is trapped in the ditch;
2. The right/ left driving wheel is jammed by foreign
matter;
Please clear the foreign matter on the right/ left driving wheel.
12
Cutting motor stall
The mower is stuck by high density grass.
Please move the mower away from the trapped area first, then remove the error
by entering the password before continuing.
13
APPdisconnect
1. The Wi-Fi signal is weak and unstable;
2. The mower is out of Wi-Fi range;
1. Please enhance Wi Fi signal through technicians;
2. Please put the mower in the Wi-Fi range;
14
Fail to connect APP
1. Input wrong Wi-Fi password;
2. The network frequency is not 2.4G;
3. Wi-Fi signal is too weak;
1. Please reset the Wi-Fi on the device, then try to connect Wi-Fi again;
2. Please confirm whether the Wi-Fi password has been input correctly;
3. Check whether your home router's wireless network frequency is 2.4G;
4. Strengthen Wi-Fi signal;
15
Mowerworks outside of
boundary wire cycle
1. The two ends of the boundary wire are wrongly
connected at the charging station;
2. The charging station is installed in the opposite
direction;
1.
The boundary wire entering from the front of the charging station connects to
the internal port;
2. The direction of charging station is counter clockwise;
16
Bump Error
The outer case is stucked by something
Please dismantle and re-install the outer case of mower.
17
High temp/ High battery
temperature
The battery temperature is too high.
Working load is too high, the battery starts the self-protection mechanism.
Please wait until the temperature decreases.
18
Battery voltage high
The battery voltage is high.
Battery voltage is high, the battery starts the self-protection mechanism.
Please wait a while until the voltage decreases.
19
The mower makes noises
1. Blades are damaged;
2. Cutting disc is damaged;
3. The cutting disc is entangled by foreign matter;
1. Please replace the new blades;
2. Please replace the new cutting disc;
3. Please clear the foreign matter on the cutting disc;
20
Doesn’t do auto charging
1.
Mower can't find the charging station.
2. Obstacles encountered on the way back to the
charging station.
1. Please check if the charging station is at right direction, and if there are 2m
distance which is straight in the front of charging station;
2. Remove the obstacles on the boundary wire and keep the boundary wire is at
least 35cm away from the wall/ fence.
21
Schedule function
doesn’t work
automatically
1. The schedule function is not set correctly;
2. The rain sensor is not dry enough to work;
1. Please check the date & time in the schedule are all correct;
2. Please check if the rain sensor is dry enough;
22
No edge cutting
Edge cutting doesn't seem to work
Edge cutting is automatically executed once a week. Manually start edge cutting is
not supported.
23
Default PIN Code
Default PIN Code
The default PIN code is 'AAAA';
24
Rain sensor doesn't work
The mower works in the rainy day and doesn't go to
charging station
Please check if the rain sensor is enabled;

25
How does the ZONE function
work?
The usage of ZONE function
You can set up to 5 zones in your garden. This enables you to decide areas of
your garden that need more or less attention. A zone is set by how far along the
boundary wire from the charging station. The distance should be 0 to 500m and
the percentages should add up to 100% or the setting cannot be completed.
26
Fail to start the mower to
work from charging station
The LCD display shows 'charge to work'
If the battery is below 70% charge, the mower enters ‘charge to work’ mode until it
reaches 90% charge. If lower than 30% the mower returns to charging station to
charge.
27
The mower shuts down in the
the lawn
1. Mower can't find the charging station;
2. Obstacles encountered on the way back to the
chargingstation leads to unsuccessful recharging;
3. The mower is stuck by high density grass;
4. The mower is trapped in the ditch;
5. The driving wheel or cutting disc is jammed by
foreign matter;
1.
Please check if the charging station opening is to the right direction, and
there is 2m empty space in the front of charging station;
2. Remove the obstacles on the boundary wire and keep the boundary wire is at
least 35cm away from the wall/ fence.
3/4. Please move the mower away from the trapped area;
5. Please clear the foreign matter on the wheels or cutting disc;
28
The boundary wire is cut off
frequently
The boundary wire is not installed as required.
Place the pegs at intervals of about 1m on straight and even ground, 30cm to
50cm on bends and corners. Uneven ground and obstacles will require more
pegs.
The boundary wire must be kept tight. If it's loose it may well end up being cut by
the mower as it passes over it.
29
Can I use other type wires
instead of the boundary wire?
When other types of wires have to be used.
Theoretically the mower supports the use of other wires as boundary wire.
But to ensure the effect of use, we strongly recommend using the manufacturer’s
recommended boundary wire.
30
Compatible with other battery
models?
Batterycompatibility issue.
The mower structure design supports 2.6Ah and 5.2Ah battery models provided
by manufacturer.
31
The mowing effect of is not
good enough
Mowing effect issue
The cutting height is adjustable from 2.5-5.5cm. We suggest lowering the cutting
height by knob for better mowing effect if in need.
32
Motorovercurrent
1. Cuttingmotor overload;
2. Driving motor is jammed by foreign matter;
1. Please move the mower away from the trapped area with high density area;
2. Please clear the foreign matter on the driving motor.
33
High discharge current
1. Cuttingmotor overload;
2. Driving motor is jammed by foreign matter;
1. Please move the mower away from the trapped area with high density area;
2. Please clear the foreign matter on the driving motor.
Part 2: Troubleshooting Can Be Handled By Consumers
NO.
Sympton
Cause
Solution
1
Cutting disc is broken
If the damage is caused in transit to the consumers
Provide new cutting disc for consumers to replace.
2
Protection disc is broken
If the damage is caused in transit to the consumers
Provide new protection disc for consumers to replace.
3
LCD display cover is broken
If the damage is caused in transit to the consumers
Provide new cover for consumers to replace.
4
Cutting height adjustment
cover is broken
If the damage is caused in transit to the consumers
Provide new cover for consumers to replace.
5
STOP button is broken
If the damage is caused in transit to the consumers
Provide new STOP button set for consumers to replace.
6
Charging station is broken
If the damage is caused in transit to the consumers
Provide new charging station for consumers to replace.
7
Cutting height adjustment
knob cover missing
If the missing is caused by the manufacturer
Provide new knob for consumers to replace.
8
Faulty power adaptor
If the faulty is caused by the manufacturer
Provide new adaptor for consumers to replace.
9
Battery abnormal
If the damage is caused in transit to the consumers
Provide new battery for consumers to replace.
10
Shortage of boundary wire
length
If the faulty is caused by the manufacturer
Provide extra 50m/set boundary wire for consumers to replace.
11
Charging current too low
If the faulty is caused by the manufacturer
Provide new adaptor for consumers to replace.
13
High charge current
If the faulty is caused by the manufacturer
Provide new adaptor for consumers to replace.
14
High charge voltage
If the faulty is caused by the manufacturer
Provide new adaptor for consumers to replace.