Poly 3725-85854-004A Service manual

ADMINISTRATOR GUIDE 3.0.0 | December 2019 | 3725-85854-004A
Poly Video Mode
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin................................................................................................6
Audience, Purpose, and Required Skills.............................................................................6
Related Poly and Partner Resources..................................................................................6
Getting Started................................................................................................... 8
Product Overview of Poly Video Systems...........................................................................8
Administrator Features and Capabilities.................................................................. 9
Powering the System On and Off......................................................................................10
Navigating the System...................................................................................................... 10
Access the System Web Interface..........................................................................10
Place a Call from the System Web Interface..........................................................10
End a Content Session from the System Web Interface........................................ 11
Setting Up the System..................................................................................... 12
Overview of Poly G7500, Studio X50, and Studio X30 Hardware.....................................12
Poly G7500 System Ports...................................................................................... 12
Poly Studio X50 System Ports............................................................................... 13
Poly Studio X30 System Ports............................................................................... 14
LED Status Indicators....................................................................................................... 15
LED Status Indicators for the G7500 System.........................................................15
LED Status Indicators for the Studio X50 and Studio X30 Systems...................... 16
Completing Initial System Setup....................................................................................... 17
Complete Setup with the System Web Interface....................................................17
Complete Setup with Provisioning..........................................................................18
Change Conferencing Partner.......................................................................................... 18
Managing Peripheral Devices........................................................................................... 18
Pairing IP Devices on the Link-Local Network....................................................... 18
Pair an IP Device on the Primary Network............................................................. 20
Connect a USB Device...........................................................................................21
Poly Bluetooth Remote Control.............................................................................. 21
IP Microphones...................................................................................................... 23
Poly Microphone IP Adapter...................................................................................25
Configuring General Settings......................................................................... 28
Name the System and Room............................................................................................ 28
Provide Contact Information..............................................................................................28
Set the Date and Time...................................................................................................... 29
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Set the System Location................................................................................................... 30
Set the Local Interface Language..................................................................................... 30
Configure Sleep Settings.................................................................................................. 30
System Usage Data Collected by Poly............................................................................. 31
Turn Off System Usage Data Collection.................................................................31
Using a Provisioning Service..........................................................................32
Register the System with a Provisioning Service..............................................................32
Download a Template Configuration File.......................................................................... 33
Configuring Network Settings.........................................................................34
Configuring Wired LAN Settings....................................................................................... 34
Automatically Obtain IPv4 Address Settings.......................................................... 34
Manually Configure IPv4 Address Settings............................................................ 34
Manually Assign a Host Name and Domain Name................................................ 35
Manually Configure DNS Settings..........................................................................35
Configure VLAN Settings....................................................................................... 35
Configure 802.1X Settings..................................................................................... 36
Configure Wired LAN Options................................................................................ 36
Configure Wi-Fi Settings................................................................................................... 37
Configure Network Quality Settings.................................................................................. 39
Configure H.323 Settings.................................................................................................. 41
Configure SIP Settings......................................................................................................42
Enable Point-to-Point Call Escalation to a RealPresence DMA Conference Call............. 45
Wireless Devices...............................................................................................................46
Specify the Wireless Operating Channel for Miracast-Certified Devices............... 46
Securing the System........................................................................................48
Managing System Access.................................................................................................48
Local Accounts....................................................................................................... 48
Enable External Authentication.............................................................................. 51
Configure System Access Settings........................................................................ 52
Command-Line API Access for G7500.................................................................. 53
Configure the System Web Interface Port Lock..................................................... 56
Disable USB Ports..................................................................................................56
PKI Certificates................................................................................................................. 56
Create a Certificate Signing Request..................................................................... 57
Configure Certificate Validation Settings................................................................ 58
Install a Certificate..................................................................................................59
View a Certificate....................................................................................................59
Contents
2

Delete a Certificate.................................................................................................59
Certificate Revocation............................................................................................ 60
Disable the Security Code.................................................................................................62
Enforce Security Code for Every Miracast-Certified Device Connection (Windows)........ 62
Limit or Disable the Ability to Save Content...................................................................... 62
Call Encryption.................................................................................................................. 63
Configure Call Encryption.......................................................................................63
Configure Minimum TLS.........................................................................................63
H.460 Firewall/NAT Traversal........................................................................................... 64
Configure the System for H.460 Firewall/NAT Traversal........................................64
Web Proxies......................................................................................................................66
View Connections to the System...................................................................................... 68
System Port Usage........................................................................................................... 69
Wireless Port Usage with Miracast-Certified Devices....................................................... 72
Configuring Call Settings................................................................................ 74
Configure Call Settings..................................................................................................... 74
Configure Dialing Options................................................................................................. 75
Set Call Answering Mode..................................................................................................76
Set Preferred Call Speeds................................................................................................ 76
Configure the Recent Calls List.........................................................................................77
Clear Recent Calls............................................................................................................ 77
Configuring Audio Settings.............................................................................78
Configure General Audio Settings.....................................................................................78
Audio Input........................................................................................................................ 79
Configure IP Microphones......................................................................................80
Configuring the Microphone Adapter......................................................................80
Polycom Acoustic Fence........................................................................................ 81
Configure 3.5 mm and HDMI Audio Input.............................................................. 82
Audio Output..................................................................................................................... 83
Configure Audio Output Settings............................................................................83
Using 3.5 mm Audio Output................................................................................... 84
Configuring Video and Camera Settings........................................................85
HDMI I/O........................................................................................................................... 85
Supported HDCI Input Resolutions................................................................................... 86
Configure Monitor Settings................................................................................................87
Configure a Touch Monitor................................................................................................ 87
Monitors with CEC............................................................................................................ 88
Contents
3

Disable CEC...........................................................................................................88
Enable CEC............................................................................................................88
Configure General Camera Settings................................................................................. 89
Configure Camera Tracking Settings................................................................................ 90
Configure Video Input Settings......................................................................................... 91
Video Codec Capabilities.................................................................................................. 93
H.265 High Efficiency Video Coding.......................................................................93
H.264 Advanced Video Coding.............................................................................. 95
Setting Up a Directory......................................................................................97
Register with the Polycom Global Directory Server.......................................................... 97
Register with an LDAP Directory Server........................................................................... 97
Managing Contacts and Favorites.................................................................................... 99
Unfavorite a Contact.............................................................................................100
Registering with a Calendaring Service.......................................................101
Configure a Calendaring Service.................................................................................... 101
Sharing Content............................................................................................. 104
Customizing the Local Interface................................................................... 106
Change the Home Screen Background Image............................................................... 106
Restore the Default Background Image.......................................................................... 106
Customize the Address Bar............................................................................................ 106
Display Meetings or Favorites on the Home Screen.......................................................107
Configure Dual Monitor Display Settings........................................................................ 107
System Maintenance......................................................................................109
Activating System Features............................................................................................ 109
Unlock System Settings...................................................................................................110
Updating Software........................................................................................................... 111
Updating Software in the System Web Interface.................................................. 111
Update Software with a USB Flash Drive.............................................................113
Update the Poly Bluetooth Remote Control Firmware..........................................114
Update Poly HDCI Cameras.................................................................................114
Manually Downgrade Software in the System Web Interface...............................115
Downgrade Software with a USB Flash Drive...................................................... 115
Restart the System..........................................................................................................115
Reset System Settings.................................................................................................... 116
Contents
4

Factory Restore the System............................................................................................117
Factory Restore a Table Microphone.............................................................................. 118
Factory Restore a Ceiling Microphone............................................................................ 118
Factory Restore a Microphone Adapter.......................................................................... 120
Troubleshooting............................................................................................. 121
Logs................................................................................................................................ 121
Consolidated System and Peripheral Device Logs.............................................. 121
Configure Log Preferences.................................................................................. 122
Configure Log Level............................................................................................. 123
Download Logs.....................................................................................................123
Transfer Logs to a USB Flash Drive.....................................................................123
Configure Remote Logging.................................................................................. 124
Sample Log File................................................................................................... 125
SNMP Reporting............................................................................................................. 125
Configure SNMP.................................................................................................. 126
Download MIBs.................................................................................................... 128
Checking System Status................................................................................................. 128
View Call Statistics..........................................................................................................129
Check Provisioning Results............................................................................................ 130
Paired IP Audio Device is Disconnected from G7500.....................................................131
Poly TC8......................................................................................................................... 131
Poly TC8 Can’t Pair to the Video System.............................................................131
Poly TC8 Doesn’t Display On the Available Devices List.....................................131
Paired Poly TC8 is Disconnected.........................................................................132
Poly TC8 Paired to Inaccessible Video System................................................... 133
Can’t Wake the System by Touching the Monitor............................................................133
Wi-Fi Not Working After Selecting a 5 GHz Operating Channel..................................... 134
LED Status Indicators for the System LAN Ports............................................................134
Audio Tests......................................................................................................................135
Fix Polycom Acoustic Fence Issues with G7500............................................................ 136
Test the Call Experience................................................................................................. 136
Test Connection with Another System............................................................................ 137
Run a Trace Route..........................................................................................................137
LDAP Directory Server Ignores the Minimum TLS Version Setting................................ 137
Checking the Web Proxy Configuration.......................................................................... 138
Zero Touch Onboarding Connection Fails During Initial Setup or After Reset................ 138
Contents
5

Before You Begin
Topics:
•Audience, Purpose, and Required Skills
▪Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your video system.
The information in this guide applies to all the following Poly video systems and peripherals except where
noted:
▪ Poly Bluetooth Remote Control (model: P010)
▪ Poly G7500 (model: P011)
▪ Poly Microphone IP Adapter (model: P012)
▪ Poly IP Table Microphone (model: P013)
▪ Poly IP Ceiling Microphone (model: P014)
▪ Poly Studio X50 (model: P017)
▪ Poly Studio X30 (model: P018)
▪ Poly TC8 (model: P020)
Audience, Purpose, and Required Skills
This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Polycom Support Site is the entry point to online product, service, and solution support
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
▪ The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
6

▪ The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
▪ The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
Before You Begin
7

Getting Started
Topics:
▪Product Overview of Poly Video Systems
▪Powering the System On and Off
▪Navigating the System
The Poly G7500, Studio X50, and Studio X30 systems provide video conferencing capabilities and
collaboration tools for any size meeting space or room.
Product Overview of Poly Video Systems
Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing
and content sharing features.
Poly G7500 System Features and Capabilities
The G7500 systems support the following features:
▪ Peripheral cameras and microphones make the system scalable for medium rooms and up to large
integrated rooms
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Sharing wireless and wired content
▪ Collaborating with electronic blackboards
▪ Camera tracking technology that can automatically zoom in on the person talking or frame the
group of people in the room (depending on how you configure the system)
▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being
heard in common working environments when no one is talking
▪ Polycom Acoustic Fence technology, which allows video conferencing in open workspaces by
capturing only the voices in a defined area
▪ HDMI: Single input and dual output
▪ Serial port connection
Poly Studio X50 Features and Capabilities
The Studio X50 systems support the following features:
▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
8

▪ Sharing wireless and wired content
▪ Collaborating with electronic blackboards
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Camera tracking technology that automatically frames the group of people in the room
▪ High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial
audio for life-like presence and clarity
▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being
heard in common working environments when no one is talking
▪ Dual stereo speakers
▪ HDMI: Single input and dual output
Poly Studio X30 Features and Capabilities
The Studio X30 systems support the following features:
▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Sharing wireless and wired content
▪ Collaborating with electronic blackboards
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Camera tracking technology that automatically frames the group of people in the room
▪ High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial
audio for life-like presence and clarity
▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being
heard in common working environments when no one is talking
▪ Single mono speaker
▪ HDMI: Single input and output
Administrator Features and Capabilities
The G7500, Studio X50, and Studio X30 systems provide features for administrators to deploy, manage,
and access systems.
These systems provide the following features and capabilities:
▪ Remote access for managing standalone systems
▪ Provisioning with Polycom RealPresence Resource Manager to support single system, small
business, and large multisite enterprise deployments
▪ SNMP reporting and remote logging
▪ Industry-standard security techniques, including 802.1X authentication
▪ Polycom platform on-premises infrastructure and management solutions
▪ Standards-based video conferencing (SIP and H.323)
▪ Customizable home screen and monitor layouts
Getting Started
9