Polycom EagleEye Mini User manual

USER GUIDE 1.6 | September 2020 | 3725-61839-001I
Polycom® Companion

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345 Encinal Street Santa Cruz, California 95060
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Contents
Before You Begin................................................................................................3
Related Documentation.......................................................................................................3
Getting Started with the Polycom Companion................................................ 4
Install Application Software................................................................................................. 4
Check Application Version.................................................................................................. 4
Send Application Log Files..................................................................................................5
Managing the EagleEye Mini USB Device........................................................6
View Camera Information....................................................................................................6
Update the EagleEye Mini USB Device.............................................................................. 6
Managing the Studio USB Device.....................................................................8
Initialize the Studio USB Device Using the Setup Wizard...................................................8
View Studio Information...................................................................................................... 9
Update the Studio USB Device and the Remote Control..................................................10
Update the Studio Firmware from Your Local PC...................................................10
Studio User Settings..........................................................................................................11
Control the Device Camera.................................................................................... 11
Configure Advanced Camera Settings................................................................... 11
Pair the Studio USB Device to a Bluetooth Device................................................ 12
Configuring Audio Settings.....................................................................................13
Studio Admin Settings.......................................................................................................14
Log In to Studio Admin Settings............................................................................. 14
Change Your Password..........................................................................................14
Configure General Settings.................................................................................... 15
Configuring Camera Tracking.................................................................................15
Join a Wi-Fi Network.............................................................................................. 18
Delete Known Wi-Fi Networks................................................................................19
Configure Bluetooth Settings..................................................................................20
Configure a Provisioning Server for the Studio USB Device..................................20
Certificate Signing Requests.................................................................................. 21
Import a Configuration File..................................................................................... 24
Export a Configuration File to Your Local System.................................................. 24
Studio Troubleshooting..................................................................................................... 24
Test Your Camera Audio Input................................................................................24
Display Camera Information On-Screen................................................................ 25
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Download Log and Crash Files.............................................................................. 25
Restart Your Studio USB Device............................................................................ 25
Factory Reset Your Studio USB Device ................................................................ 25
Managing the EagleEye Cube USB Device.................................................... 26
Initialize the EagleEye Cube USB Device Using the Setup Wizard.................................. 26
View EagleEye Cube Information..................................................................................... 27
Update the EagleEye Cube Firmware...............................................................................27
Update the EagleEye Cube Firmware from Your Local PC....................................28
EagleEye Cube User Settings...........................................................................................28
Control the EagleEye Cube USB Device............................................................... 28
Save Camera Presets............................................................................................ 29
Load a Camera Preset........................................................................................... 29
Configure Advanced Camera Settings................................................................... 29
EagleEye Cube Admin Settings........................................................................................ 31
Log In to EagleEye Cube Admin Settings.............................................................. 31
Change Your Password..........................................................................................31
Configure General Settings.................................................................................... 31
Configuring Camera Tracking.................................................................................32
Certificate Signing Requests.................................................................................. 33
EagleEye Cube Network Settings.......................................................................... 36
Export a Configuration File to Your Local System.................................................. 39
Import a Configuration File..................................................................................... 39
Configuring Miscellaneous Settings....................................................................... 39
EagleEye Cube Troubleshooting.......................................................................................40
Test Your Camera Audio Input................................................................................40
View Audio Meters..................................................................................................40
Display Camera Information On-Screen................................................................ 40
Download Log Files................................................................................................41
Factory Reset Your EagleEye Cube USB Device ................................................. 41
Restart Your EagleEye Cube USB Device............................................................. 41
Contents
2

Before You Begin
Topics:
▪Related Documentation
This document is for users who want to manage Polycom EagleEye Mini USB camera, Poly Studio USB
video bar, and Poly EagleEye Cube USB camera.
Related Documentation
You can find all Polycom Companion documentation on the Documents & Software page on Poly
Support.
For additional information about the Polycom Companion, view the following documents on Poly Support.
▪Polycom Companion Release Notes
▪Polycom Companion Offer of Source for Open Source Software
▪Poly Studio User Guide
▪Poly EagleEye Cube USB Camera User Guide
▪Polycom Eagle Eye Mini USB Camera and Mounting Kit Setup Sheet
3

Getting Started with the Polycom
Companion
Topics:
▪Install Application Software
▪Check Application Version
▪Send Application Log Files
The Polycom Companion enables you to update firmware and manage the Polycom EagleEye Mini USB
camera, Poly Studio USB video bar, and Poly EagleEye Cube USB camera from a local PC or Mac.
Note: These devices are hereinafter referred to as USB devices.
Install Application Software
You can download the Polycom Companion software from Polycom Support.
Make sure that your computer already installs Microsoft® DirectX and display driver before you install
Polycom Companion software.
Note: For more device management features, update your Companion App to the latest version.
Procedure
1. Go to Polycom Support to get the software.
2. Select a version according to your operating system, then download the installation package to
your local disk.
Installation Package Formats
Format User Type Operating System
.exe IT administrator
End users
Windows
.dmg End users Mac
3. Launch the installation package and follow the onscreen instructions.
Check Application Version
You can find the Polycom Companion version in the application.
Procedure
1. Open the Polycom Companion application.
4

2. (Windows) Click the icon in the top left corner of the application, then go to About.
3. (MAC) Click the Polycom Companion button beside the Apple icon in the top left corner of the
application, then go to About.
Send Application Log Files
You can view or send the log files to your administrator to help determine causes and solutions of the
problem.
Procedure
1. Open the Polycom Companion application.
2. Do one of the options to download the Polycom Companion application log files. The download
method depends on your computer operating system.
▪ For Windows: click the icon in the top left corner of the application, then go to Log
Collector.
▪ For Mac: go to Help > Send Log.
3. Send the log files to your administrator for troubleshooting.
Getting Started with the Polycom Companion
5

Managing the EagleEye Mini USB Device
Topics:
▪View Camera Information
▪Update the EagleEye Mini USB Device
You can use the Polycom Companion to show basic information and update the firmware for the
EagleEye Mini USB device.
View Camera Information
You can view the basic camera information through the Polycom Companion application.
Procedure
1. Connect the EagleEye Mini USB device to your computer, then select the Polycom EagleEye Mini
tile from your Polycom Companion.
2. The application shows the Status:
▪ Device Name
▪ Firmware Version
▪ Serial Number
▪ Reference
Update the EagleEye Mini USB Device
You can use the Polycom Companion application to update the EagleEye Mini firmware.
After the EagleEye Mini USB device connects to your computer, the application checks for a new
software version from the server automatically. If the app detects a new version, the app displays a red
dot on the Firmware Update tab as a reminder.
Note: Make sure your computer doesn’t enter sleep mode during the firmware update. Otherwise, the
update may fail.
Procedure
1. Connect the EagleEye Mini USB device to your computer, then select the Polycom EagleEye Mini
tile from your Polycom Companion.
2. Click Firmware Update tab.
The application shows the current version and new version.
3. Click Update to update one specific camera, or click Update all to bulk update cameras
connected to the Polycom Companion.
Note: Do not disconnect the EagleEye Mini USB device while installing the update. If it
disconnects unexpectedly, you must finish the update first when reconnecting it.
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Application shows the new version number after the update installs.
Managing the EagleEye Mini USB Device
7

Managing the Studio USB Device
Topics:
▪Initialize the Studio USB Device Using the Setup Wizard
▪View Studio Information
▪Update the Studio USB Device and the Remote Control
▪Studio User Settings
▪Studio Admin Settings
▪Studio Troubleshooting
You can use Polycom Companion to show basic information, update the firmware, and configure the user
and admin settings for the Studio USB device.
Initialize the Studio USB Device Using the Setup
Wizard
When you start up the Studio USB device for the first time, or after you factory reset the system, the setup
wizard leads you through the minimum configuration steps.
Ask your network administrator for the provisioning server used in your deployment before you choose
the Server Type.
Note: If you select Auto provisioning mode, make sure that you already have the provisioning server
address, user name, and password in your DHCP option 66 or 150. For example, https://
username:[email protected].
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Enter the admin password in the Password field (the default password is Polycom12#$).
3. Accept the End User License Agreement, and click Sign In.
4. Change the default password:
▪ Select the Simple Password check box to enter a simple password.
▪ Enter a password that adheres to the on-screen requirements.
5. Select Confirm.
6. Select your country, and select Next.
7. Optional: Change the device name, or select Skip.
8. Optional: Configure Wi-Fi network settings, or select Skip to ignore the settings.
Option Description
Wi-Fi Status Selects On to enable the Wi-Fi function.
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Option Description
Wi-Fi List Shows a list of available Wi-Fi networks.
Autoconnect Selects On to connect to the specified Wi-Fi
automatically when it’s available
Join Other Network Specifies the network name manually in the SSID
field.
9. Optional: Select Skip to ignore provisioning server settings, or select Provisioning Mode and
choose one of the following options:
▪Disable: Disables the provisioning mode.
▪Auto: Gets the provisioning server URL from your DHCP option 66 or 150.
▪Manual: Configure the following parameters:
Parameter Description
Server Type Select a server type from the drop-down list:
Choose Polycom Provisioning Services for PDMS-E or Polycom
RealPresence Resource Manager.
Choose HTTPS Server and FTPS Server for your own provisioning
server.
Server Address Specifies the server address
User name and
Password
Specifies the user name and password to log in to the provisioning
server
10. Select Finish.
View Studio Information
You can view the basic information for your Poly Studio USB device through Polycom Companion.
Procedure
1. Connect the Poly Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. In the Status section, view the basic information for your Poly Studio USB device.
3. Optional: If you see the following warning message in the Status section, contact Poly Support to
report the issue and the values of the Device Diagnostic Code field: There is an internal
issue with your device. Please contact Poly support.
If there is no warning message, you can ignore the Device Diagnostic Code field.
Managing the Studio USB Device
9

Update the Studio USB Device and the Remote
Control
You can use the Polycom Companion application to update the firmware of the Studio USB device and
the remote control.
After the Studio USB device connects to your computer, the application checks for a new software version
from the server automatically. If the app detects a new version, the app displays a red dot on the
Firmware Update tab as a reminder.
Note: Make sure your computer doesn’t enter sleep mode during the firmware update. Otherwise, the
update may fail.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Click the Firmware Update tab.
The application shows the current version and new version.
3. Click Update to update a Poly Studio USB device or a remote control in active mode.
Note: If the remote control is in sleep mode, you can press any button to wake up the remote
control.
4. Enter the admin password to start the update (the default password is Polycom12#$).
Note: Do not disconnect the Studio USB device while installing the update. If it disconnects
unexpectedly, you must finish the update immediately after reconnecting it.
Application shows the new version number and Up-to-Date after the update installs.
Update the Studio Firmware from Your Local PC
You can update the firmware from your local PC to load beta firmware or if you have a problem with the
automatic firmware update.
For beta firmware, download the beta firmware to your local PC. The link to the beta firmware is on the
beta software download page.
Note: If you download the firmware package using Internet Explorer, you may need to change the file
extension from .zip to .dfu.
Note the following about manual firmware updates:
▪ Use the automatic firmware update whenever possible.
▪ You can’t update the firmware while the Studio USB device is streaming video or audio.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Select the Firmware Update tab.
Managing the Studio USB Device
10

3. Select Update from Local File and choose the software build you want to use.
The Polycom Companion application updates the Studio USB device to the version that you
select.
Studio User Settings
You can configure camera and audio settings, control the camera, and pair your device to the Poly Studio
USB device through Polycom Companion.
Caution: Don’t unplug the USB cable or power cable of the Poly Studio USB device while changing the
its settings on the Polycom Companion. This may cause unexpected errors.
Control the Device Camera
You can enable speaker tracking and control the camera on the Studio USB device through Polycom
Companion.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to User Settings > Camera Control.
3. Control the Studio USB device through the following functions:
Button Name Description
Zoom In or Out Adjusts camera zoom in or out when the Tracking
Mode is off.
Adjust Camera Directions Adjusts the direction of camera when the Tracking
Mode is off.
Preset 1 or 2 ▪ Select a preset card, and select Save to save a
camera setting.
▪ Select a preset card, and select Select to load
a camera setting.
Configure Advanced Camera Settings
You can improve the video quality of the Poly Studio USB device by configuring advanced camera
settings.
Room lighting can affect video quality. If the room is too bright or too dark for camera tracking to work
properly, you can improve the video quality by adjusting certain settings in Polycom Companion.
Procedure
1. Connect the Poly Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to User Settings > Camera Control.
3. Select Advanced Camera Settings.
4. Configure the following camera settings:
Managing the Studio USB Device
11

Camera Setting Description
Brightness Use the slider to adjust image brightness.
Contrast Use the slider to adjust image contrast.
Saturation Use the slider to adjust color saturation.
Sharpness Use the slider to adjust video sharpness.
White Balance Specifies how the camera compensates for
variations in room light sources.
Select Auto or adjust the value manually. If you
adjust manually, select a color temperature value.
The color temperature values, measured in
degrees Kelvin, correspond to the color of the
ambient light in a room.
Gain Use the slider to adjust the signal amplification from
the camera.
Backlight Comp Enables or disables backlight compensation.
PowerLine Frequency (Anti Flicker) Change the number to prevent flicker in the video.
5. Do one of the following:
▪ (Windows) Select Apply to save the changes or Default to restore the default settings.
▪ (Mac) Select Save to save the changes or Reset to restore the default settings.
6. (Only for Windows) Select Camera Control to control the camera:
Settings Description
Zoom Adjust camera zoom in or out.
Exposure Set the exposure number.
Pan Adjust the left or right direction of the camera.
Tilt Adjust the up or down direction of the camera.
7. Select OK.
Pair the Studio USB Device to a Bluetooth Device
Connect the Poly Studio USB device to a Bluetooth device and use it as the speaker and microphone of
the device.
You can pair the Poly Studio USB device with a mobile phone, a computer or laptop, or a tablet.
Note: The Poly Studio USB device doesn’t support mixed types of audio and video input. If you connect
it to a computer over USB and Bluetooth at the same time, make sure that your application uses
both audio and video input from Studio USB device over USB.
Managing the Studio USB Device
12

Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to User Settings > Bluetooth Pair Mode.
3. Select Start Pairing.
4. On your device, enable Bluetooth and select Poly Studio from the list of available devices.
You can start playing music or make phone calls from the Poly Studio speakerphone once you connect.
Configuring Audio Settings
You can enhance the Studio USB device audio experience, for example, by enabling audio stereo or
boosting the bass.
Enable NoiseBlockAI
When you enable NoiseBlockAI, the Studio USB device automatically senses the ambient noise in the
room and prevents the noise from transmitting to the far-end during video conferences.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to User Settings > Audio Settings.
3. Set the option NoiseBlockAI to On.
Enable Stereo Audio
When you enable stereo audio, the Studio USB device uses two audio channels to provide stereo sound
in a conference.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to User Settings > Audio Settings.
3. Set the option Stereo to On.
Enable Audio Bass Boost
Enable this feature to amplify low frequencies in the audio output.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to User Settings > Audio Settings.
3. Set the option Bass Boost to On.
Configure Acoustic Fence
You can enable and configure the Polycom Acoustic Fence feature to help define the audio fence around
the system.
Polycom Acoustic Fence technology creates a virtual audio fence that blocks sounds from outside the
fence. It suppresses background noise during calls to enhance audio quality for call participants. The
Managing the Studio USB Device
13

Studio USB device defines the audio fence zone in a beam shape with three width options. The system
picks up sounds within the beam region and sends only those sounds to the far end.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to User Settings > Audio Settings.
3. Select one of the following options for Acoustic Fence:
▪Off: Disable Acoustic Fence
▪Wide: Set a 120-degree beam region
▪Medium: Set a 90-degree beam region
▪Narrow: Set a 60-degree beam region
Enable Stereo Audio for Skype for Business
When you enable stereo audio for Skype for Business, the Skype for Business audio outputs are stereo.
The item is available when you enable the Stereo option.
This feature is available in the Windows version of Polycom Companion only.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to User Settings > Audio Settings.
3. Set the option Stereo for Skype for Business to On.
Studio Admin Settings
You can configure Wi-Fi and Bluetooth, provision the Poly Studio server, restart or factory reset the
device, and import or export configuration files through the admin settings menu.
Caution: Don’t plug out the USB cable or power cable of the Studio USB device while changing the its
settings on the Polycom Companion. This may cause unexpected errors.
Log In to Studio Admin Settings
You must enter the admin password to log in to the Admin Settings menu.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Select Admin Settings.
3. Enter the admin password in the Password field (the default password is Polycom12#$).
4. Select Sign In.
Change Your Password
Poly requires that you change your device’s password from the default for security reasons.
Managing the Studio USB Device
14

Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Password Settings.
3. Enter your Current Password.
4. Enter a new password in New Password and Confirm Password fields.
▪ Select the Simple Password check box to enter a simple password.
▪ Enter a password that adheres to the on-screen requirements.
5. Select Save.
Configure General Settings
You can configure the device name and NTP (Network Time Protocol) of the Studio USB device.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > General Settings.
3. Configure the following settings:
Parameter Description
Device Name Specifies the name of the Studio USB device.
NTP Mode Selects the NTP mode. If you select Manual,
specify the NTP Server manually.
NTP Server Specifies the NTP server IP address. Only
available when you select Manual in NTP Mode.
Camera Vivid Mode Specifies whether to let the camera accentuate red,
green, or blue colors to make the video more vivid.
4. Select Save.
Configuring Camera Tracking
The Studio USB device can detect the people in the room and provide framing during a conference.
You can set the tracking mode, tracking speed, and tracking framing size. Camera tracking enables
automatic tracking of group participants or the active speaker in the room.
Configure Camera Tracking Mode
You can configure the Studio USB device to track the group participants in the room, track only the active
speaker, or disable camera tracking.
When you enable Camera Tracking, Tracking On appears on the upper-right corner of the Camera
Control window. When you disable Camera Tracking, Tracking Off appears instead.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
Managing the Studio USB Device
15

2. Go to Admin Settings > Camera Tracking > Tracking Mode and select one of the following
options:
▪Frame Group: The camera automatically frames the participants in the room.
▪Frame Speaker: The camera zooms in on an active speaker without use of a remote control
or camera preset.
▪Off: Disables the camera tracking.
Note: To use the camera pan, tilt, and zoom options, you must set Tracking Mode to Off.
3. Select Save.
Configure Camera Tracking Speed
You can configure the camera tracking speed of the Studio USB device.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Camera Tracking > Tracking Speed and select one of the following
options:
▪Normal(default): Detects meeting participants at a normal speed rate.
▪Slow: Detects meeting participants at a slow speed rate.
▪Fast: Detects meeting participants at a fast speed rate.
3. Select Save.
Configure Camera Tracking Framing Size
You can configure the Studio USB device tracking framing view.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Camera Tracking > Framing Size and select one of the following
options:
▪Tight: Establishes a close-up view of meeting participants.
▪Medium(default): Establishes a medium view of meeting participants.
▪Wide: Establishes a wide view of meeting participants.
3. Select Save.
Configure Maximum Zoom
You can limit the maximum camera zoom in ratios of 2×, 3×, or 4× only when the tracking mode is Frame
Group or Frame Speaker.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Camera Tracking > Maximum Zoom and select one of the zoom ratios.
3. Select Save.
Managing the Studio USB Device
16

Configure Camera Movement
You can adjust the camera movement only when you set the tracking mode to Frame Group or Frame
Speaker.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Camera Tracking > Camera Movement and select one of the following
options:
▪Auto Pan: The camera pans smoothly between the speakers or groups.
▪Cut: The video cuts between the talkers or groups.
3. Select Save.
Enable Conversation Mode
You can enable your USB device to track speakers in a conversation.
You can’t enable Presenter Mode and Conversation Mode at the same time.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Camera Tracking and configure the following settings:
▪ Set Tracking Mode to Frame Speaker.
▪ Set Maximum Zoom to 4x.
3. Go to Admin Settings > Lab Feature > Conversation Mode and select one of the following
options:
▪On: Captures two speakers in a discussion who are far apart. The Studio USB device
performs a split screen showing the two speakers together. The maximum zoom-in ratio is
fixed to 4x at the same time.
▪Off: The Studio USB device tracks the speaker who is currently talking.
Enable Presenter Mode
You can enable your USB device to track an active speaker who’s talking and moving.
You can’t enable Presenter Mode and Conversation Mode at the same time.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Camera Tracking and configure the following settings:
▪ Set Tracking Mode to Frame Speaker.
▪ Set Maximum Zoom to 4x.
3. Go to Admin Settings > Lab Feature > Presenter Mode and select one of the following options:
▪On: Captures the active speaker.
▪Off: Stops capturing the active speaker.
Managing the Studio USB Device
17

Join a Wi-Fi Network
You can connect the Poly Studio USB device to Wi-Fi through Polycom Companion.
Procedure
1. Connect the Poly Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to Admin Settings > Wi-Fi Settings.
3. Select On in Wi-Fi Status to enable the Poly Studio Wi-Fi function.
After you connect to a Wi-Fi network, connection status icon changes from Disabled to
Enabled .
4. Do one of the following:
▪ Select a network from Wi-Fi Name. The app lists networks in order of signal strength.
▪ Select Autoconnect to connect to the specified Wi-Fi network automatically when it’s
available.
▪ Select Join Other Network and specify the network name manually in the SSID field.
Selecting a new SSID erases the previous SSID and relevant Wi-Fi settings from the system.
5. Configure the following Wi-Fi settings. Available settings vary with your selections.
Setting Description
Security Specifies the encryption protocol:
▪ None
▪ WEP
▪ WPA/WPA2/FT PSK
▪ 802.1x EAP
EAP Method Specifies the EAP for WPA-Enterprise
(802.1xEAP):
▪ PEAP
▪ TLS
▪ TTLS
▪ PWD
Phase 2 Authentication Specifies the phase 2 authentication method.
Available options vary with the selected EAP
method.
▪ None
▪ MSCHAP
▪ MSCHAPV2
▪ GTC
▪ PAP
Managing the Studio USB Device
18