Polycom Audio and Video Service manual

VideoVoiceDataWeb
Connect. Any Way You Want.
Administrator’s Guide
for the V500 System
December 2004 Edition
3725-21743-003/B
V500 Version 7.5

Trademark Information
Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. V500™, Global
Management System™, People+Content IP™, Pro-Motion™, and Siren™ are trademarks of Polycom, Inc. in
the United States and various other countries. All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2004 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.
a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.

© Polycom, Inc. iii
About this Guide
The Administrator’s Guide for the V500™ System is for administrators of the
V500 system who need to:
❑Configure the system for use in the network environment
❑Customize the behavior and appearance of the system
❑Obtain information about calls
❑Gather network usage and performance data
❑Troubleshoot any issues
Other documents available for the V500 system include:
❑Setting Up the System, which describes how to set up the hardware
❑Getting Started Guide for the V500 System, which describes how to perform
video conferencing tasks
❑Setup Sheets, which describe how to install optional hardware
❑Release Notes
For support or service, please contact your Polycom® distributor or go to Polycom
Support at www.polycom.com/support.
Polycom recommends that you record the serial number and option key of your
V500 system here for future reference. The serial number for the system is printed
on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________

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© Polycom, Inc. v
Contents
Chapter 1 - Introducing the V500 System
Key Features ..........................................................................................................................................1 - 2
Industry-Leading Audio and Video Quality .............................................................................1 - 2
Rich Conference Experience .........................................................................................................1 - 2
Enhanced User Experience ...........................................................................................................1 - 2
Easy Installation .............................................................................................................................1 - 3
Security and Network Management ...........................................................................................1 - 3
Standard System Components ............................................................................................................1 - 4
Optional System Components ............................................................................................................1 - 5
Chapter 2 - Setting Up Your System Hardware
Positioning the System .........................................................................................................................2 - 2
Connecting the Monitor .......................................................................................................................2 - 2
Connecting the System to the Network .............................................................................................2 - 3
Connecting the LAN Cable ..........................................................................................................2 - 3
Connecting the BRI Network Interface ......................................................................................2 - 4
Connecting Headphones .....................................................................................................................2 - 4
Installing Batteries in the Remote Control ........................................................................................2 - 5
Connecting Power ................................................................................................................................2 - 5
Chapter 3 - Configuring Network Use
Using the Setup Wizard .......................................................................................................................3 - 2
Establishing an Administrator Password ..................................................................................3 - 2
Running the Setup Wizard ...........................................................................................................3 - 2
Configuring Your IP Connection ........................................................................................................3 - 3
Configuring LAN Properties ....................................................................................................... 3 - 3
Setting Up Your IP Network Connection ..................................................................................3 - 5
Calling Within an Intranet ....................................................................................................3 - 5
Calling Through a Cable or DSL Modem ...........................................................................3 - 6
Calling Through a Network Router .....................................................................................3 - 6
Calling Through a Router, Using a DMZ .........................................................................3 - 12
Configuring IP Network Support .............................................................................................3 - 13
Configuring H.323 Settings .................................................................................................3 - 13
Configuring SIP Settings .....................................................................................................3 - 16
Configuring Quality of Service (QOS) ..............................................................................3 - 17
Configuring Your ISDN Connection ...............................................................................................3 - 18
Preparing Your ISDN Network .................................................................................................3 - 18
Configuring the ISDN Network Interface ................................................................................3 - 18
Configuring Call Preferences ............................................................................................................3 - 20
Configuring the Global Directory ....................................................................................................3 - 22
Configuring the Directory Server Settings ...............................................................................3 - 22
Setting the Dialing Rules ............................................................................................................3 - 23
Placing a Test Call ...............................................................................................................................3 - 23

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Checking System Status ..................................................................................................................... 3 - 24
Keeping your Software Current ....................................................................................................... 3 - 25
Chapter 4 - Designing the User Experience
Managing User Access to Settings and Features ............................................................................. 4 - 2
Setting the Admin Password ....................................................................................................... 4 - 2
Screens that Require the Admin Password for Access ............................................................ 4 - 3
Letting Users Customize the Workspace ................................................................................... 4 - 4
Limiting What Users Can Do With the System ........................................................................ 4 - 5
Using the System for Specialized Applications ........................................................................ 4 - 5
Designing Video Behaviors ................................................................................................................. 4 - 5
Configuring Camera Settings ...................................................................................................... 4 - 6
Configuring the TV Monitor ........................................................................................................ 4 - 7
Using Dual Monitor Emulation ...................................................................................................4-8
Adjusting the Monitor’s Color Balance ...................................................................................... 4 - 9
Displaying Content with People+Content IP ............................................................................ 4 - 9
Designing Audio Behaviors .............................................................................................................. 4 - 11
Designing General System Behaviors .............................................................................................. 4 - 12
Configuring Call Settings ........................................................................................................... 4 - 12
Configuring Remote Control Behavior .................................................................................... 4 - 13
Configuring Directory Settings .................................................................................................4-13
Setting the Call Answering Mode ............................................................................................. 4 - 14
Enabling AES Encryption ........................................................................................................... 4 - 14
Setting Passwords and Security Options ................................................................................. 4 - 15
Setting Date, Time, and Location .............................................................................................. 4 - 16
Customizing the Workspace Appearance ...................................................................................... 4 - 17
Designing the Home Screen ....................................................................................................... 4 - 18
Adding Sites to the Home Screen ............................................................................................. 4 - 20
Adding On-screen Instructions ................................................................................................. 4 - 20
Using Marquee Text ............................................................................................................ 4 - 20
Using Screen Saver Text ...................................................................................................... 4 - 21
Changing System Appearance .................................................................................................. 4 - 21
Setting Ring Tones and Alert Tones ......................................................................................... 4 - 22
Configuring Closed Captioning ....................................................................................................... 4 - 22
Audio Options for Closed Captioners ..................................................................................... 4 - 23
Options for Supplying Closed Captions to Conferences ....................................................... 4 - 23
Providing Captions Via the V500 Web Interface ............................................................. 4 - 23
Providing Captions Via a Telnet Session .......................................................................... 4 - 24
Getting Started with Calling ............................................................................................................. 4 - 25
Chapter 5 - Managing the System Remotely
Using the V500 Web Interface ............................................................................................................ 5 - 2
Accessing the V500 Web Interface .............................................................................................. 5 - 2
Room Monitoring with the V500 Web Interface ....................................................................... 5 - 3
Managing System Profiles with the V500 Web Interface ........................................................ 5 - 4
Managing Directories with the V500 Web Interface ................................................................ 5 - 5
Configuring Global Services ............................................................................................................... 5 - 6
Viewing the Management Servers List ...................................................................................... 5 - 6
Requiring an Account Number for Calls ................................................................................... 5 - 6

© Polycom, Inc. vii
Adding My Information ...............................................................................................................5 - 7
Requesting Technical Support from the Global Management System Administrator .......5 - 8
Setting Up SNMP ..................................................................................................................................5 - 9
Downloading MIBs .......................................................................................................................5 - 9
Configuring for SNMP Management .......................................................................................5 - 10
Chapter 6 - System Usage and Statistics
Call Summary ........................................................................................................................................6 - 2
Call Statistics ..........................................................................................................................................6 - 3
Call Status ..............................................................................................................................................6 - 4
Recent Calls ............................................................................................................................................6 - 5
Call Detail Report .................................................................................................................................6 - 6
Information in the Call Detail Report .........................................................................................6 - 6
Call Detail Report Archives .........................................................................................................6 - 9
Chapter 7 - Diagnostics and General Troubleshooting
Sending a Message ................................................................................................................................7 - 2
System Screens Quick Reference ........................................................................................................7 - 2
Diagnostic Screens ................................................................................................................................7 - 3
General Troubleshooting .....................................................................................................................7 - 8
Power and Start-up .......................................................................................................................7 - 8
Remote Control ..............................................................................................................................7 - 9
Access to Screens and System ......................................................................................................7 - 9
Calling ...........................................................................................................................................7 - 11
Display ..........................................................................................................................................7 - 13
Audio .............................................................................................................................................7 - 15
Error Indications ..........................................................................................................................7 - 17
System Lights ...............................................................................................................................7 - 18
Network Interface Lights ............................................................................................................7 - 18
How to Contact Technical Support ..................................................................................................7 - 19
By Telephone ................................................................................................................................7 - 19
By Internet ....................................................................................................................................7 - 19
Appendix
Cable Descriptions and Drawings....................................................................................... Appendix - 1
LAN Cable ......................................................................................................................Appendix-2
Composite Video Cable ................................................................................................Appendix - 2
Port Usage .............................................................................................................................. Appendix - 3
Q.850 Cause Codes ............................................................................................................... Appendix - 4
Safety and Legal Notices
Index

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© Polycom, Inc. 1 - 1
1
Introducing the V500 System
Your V500 video conferencing system is a state-of-the-art visual collaboration tool.
With crisp, clean video and crystal-clear sound, your V500 system provides the
essential tools your home or small business needs for video conferencing over
broadband networks.
When you use a V500 system for meetings, you can exchange ideas and share
documents with people anywhere in the world, as if they were all in the room with
you. Everyone’s productivity increases, without any travel required.
What’s in this Chapter? Page
Key Features 1-2
Standard System Components 1-4
Optional System Components 1-5

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Key Features
Industry-Leading Audio and Video Quality
❑Best-in-class video algorithms — The H.264 video algorithm provides
smooth, natural TV-like video.
❑State-of-the-art audio quality — The V500 system offers Polycom Siren™ 14,
a 14 kHz frequency response that delivers CD-quality sound.
❑Video error concealment — The H. 264 video error concealment feature
enhances your video experience by minimizing the chance that the display
will freeze, concealing errors, and reducing full-frame refreshes.
❑Higher call speed — The maximum call speed on the V500 is now 768 Kbps.
This is up from 512 Kbps in previous releases.
Rich Conference Experience
❑Content display — Install the optional People+Content™ IP feature on your
PC or laptop, and then use the V500 system to show content (such as
spreadsheets and video clips) to other sites in the video conference.
❑Split-screen viewing — Use Dual Monitor Emulation (split-screen viewing) to
see more even when you only have room for one monitor.
❑Language independence — Use the V500 system user interface, remote
control, and web interface in any of twelve languages.
Enhanced User Experience
❑Customizable home screen —Customize the home screen to support
different types of users:
• Novice users — Offer just a few options, so users need little or no training.
• Advanced users — Provide a wide range of video conferencing features.
❑Customizable look and feel —Set up the workspace to suit your
environment.
❑Easy-to-use remote control — Navigate through the configuration screens and
place calls easily using the color-coded remote control buttons.

Chapter 1 - Introducing the V500 System
© Polycom, Inc. 1 - 3
❑Many ways to use the directory — Find information in the directory using the
method you find most convenient.
❑Call Scheduler — Use the calendar and call scheduling feature to schedule
video conferences. The system automatically calls the site you selected on the
date and time you specified. For recurring calls, you can indicate whether you
want the system to automatically make the call daily, weekly, or monthly.
Easy Installation
❑Firewall (UPnP™) support — The V500 system offers support for routers that
support UPnP (Universal Plug and Play) NAT traversal, making video
conferencing setup easier for users in homes and small offices.
❑IP or ISDN calling — The V500 system has a built-in 10/100 Mb Ethernet port
for IP calls. Add the optional single BRI network interface to make calls over
your ISDN telephone lines.
❑Easy configuration wizard — The system setup wizard detects your network
connections and guides you through configuring the system to work on an IP
network or ISDN.
❑Fully broadband capable — The standards-compliant V500 system works
with any other H.323 system.
❑Auto-sensing power supply — The system automatically adjusts for line
voltages from 90 to 260 V and line frequencies from 47 to 63 Hz.
Security and Network Management
❑AES encryption — Enable the integrated AES encryption to automatically
encrypt calls to other AES-capable systems, without external encryption
equipment.
❑Remote access — Configure, manage, and monitor the system from a remote
computer using the V500 web interface (the system’s web interface), the
Polycom Global Management™System, or SNMP. Alternatively, you can
choose not to allow remote management.
❑Secure system management — Use the local administrator’s password on the
system to prevent others from changing system configuration while allowing
yourself to manage the system.

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❑Room monitoring — Monitor rooms in or out of a call using the Web Director
feature, accessible through the V500 web interface.
❑Call Detail Reports — Access the system’s call history from the V500 web
interface. You can download the data to a spreadsheet application for sorting
and formatting.
❑Remote diagnostics — Identify and correct issues that affect the video
conferencing experience using tools in the V500 web interface.
❑SNMP reporting — Receive SNMP traps that can indicate a total of 35
conditions.
Standard System Components
This section describes the standard components that come with the V500 system.
Two models of the V500 system are available — IP only, and IP with ISDN.
Name Component Description
V500 system The V500 system delivers high-quality,
face-to-face video communication in a
sleek package that includes the camera
and microphone.
Remote control The remote control is designed to make
it easy to set up and operate thesystem
— color-coded buttons correspond to
system features.
Composite video
cable The composite video cable is a triple RCA cable with S-video that connects
the V500 system to a monitor.
LAN cable The LAN cable connects the system to
the IP network.
BRI cable
(IP with ISDN
model only)
The BRI cable connects the system to
the ISDN.

Chapter 1 - Introducing the V500 System
© Polycom, Inc. 1 - 5
Optional System Components
To extend what you do with your V500 system, the following additional options
are available.
❑Single BRI network interface — Connect to ISDN with your V500 system.
❑Headphone —Listen privately by adding your own headphone using the
3.5 mm stereo mini jack.
For more information about ordering these options, please contact your Polycom distributor.
Power supply The power supply connects power to
the system.
Documentation Read Me First
Setting Up the V500 System
V500 system documentation CD
Name Component Description

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© Polycom, Inc. 2 - 1
2
Setting Up Your System Hardware
This chapter describes detailed system setup information. You can also refer to the
system setup document that was provided with your system.
For optional components, refer to the setup sheet that was shipped with the
component.
What’s in this Chapter? Page
Positioning the System 2-2
Connecting the Monitor 2-2
Connecting the System to the Network 2-3
Connecting Headphones 2-4
Installing Batteries in the Remote Control 2-5
Connecting Power 2-5

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Positioning the System
The V500 system is designed for homes, home offices, and small- to medium-sized
businesses.
To position the system:
>> Place the V500 system on top of your TV monitor. For optimal audio and video
performance, locate the monitor within 5 to 10 feet (1.52 to 3.05 meters) away
from the people in the call.
Connecting the Monitor
You must connect a television monitor to the V500 system. This may be an NTSC
or PAL monitor, depending on your system.
To connect a monitor to the system:
1. Connect the monitor to the S-video or composite video outputs on the back of
the V500 system.
You must use the same type of connector on the monitor as on the system. For
example, if you use the S-video connector on the monitor, use the S-video
connector on the system.
5'-10'
1.
DC IN 12V
LAN
BRI
S-video output
Composite video output
(preferred)

Chapter 2 - Setting Up Your System Hardware
© Polycom, Inc. 2 - 3
S-video provides superior video quality, and is recommended.
2. Connect the system’s audio outputs to the monitor’s audio inputs using the
red and white connectors on the monitor cable.
After you have finished setting up the system, you will need to configure the
monitor’s behavior. You can find information on how to do this in Configuring
the TV Monitor on page 4-7.
Connecting the System to the Network
This section tells you how to physically connect the system to the LAN or to ISDN
(if you purchased the optional BRI network interface).
However, before you can use the LAN or any networking capabilities, you must
configure your system for network use. Follow the steps in the remaining sections
of this chapter to finish physically connecting your system. Then, proceed on to the
next chapter, Configuring Network Use, to get information about network
configuration.
Connecting the LAN Cable
The V500 system comes standard with a LAN cable.
To connect the system to the LAN:
1. Connect the LAN cable to the LAN connector on the back of the system.
2. Connect the other end of the LAN cable to the LAN.
DC IN 12V
LAN
BRI
LAN connector

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Connecting the BRI Network Interface
The V500 system is available with the optional BRI network interface, which
allows you to make ISDN calls.
You may need an NT-1 device if your site does not use an internal telephone
system (PBX). A PBX or an NT-1 device provides the S/T interface that the
system’s BRI network interface requires.
To install the BRI network interface:
1. Make sure the system is powered off.
2. Connect the BRI cable from the BRI connector on the back of the system to
ISDN or to your NT-1 device, as appropriate.
3. If you are using an NT-1 device, connect it to the ISDN.
Connecting Headphones
You can connect optional headphones to the V500 system to listen to your calls
privately.
To connect headphones to the system:
>> Connect the headphone cable to the headphone jack on the back of the system.
DC IN 12V
LAN
BRI
BRI connector
DC IN 12V
LAN
BRI
Headphone jack

Chapter 2 - Setting Up Your System Hardware
© Polycom, Inc. 2 - 5
Installing Batteries in the Remote Control
The remote control uses three AAA batteries, which are included with the system.
To install batteries in the remote control:
1. Remove the battery cover from the back of the remote control.
2. Refer to the diagram inside the remote control, and install the batteries in the
orientation shown.
3. Reinstall the battery cover on the remote control.
Connecting Power
The V500 system has an external power supply.
Do not use a power supply other than the one supplied with your V500 system. Using the
wrong power supply will void the warranty and may damage your system.
To connect power and power on the system:
1. Connect the power supply to the power connector on the back of the system.
2. Connect the power cord to the power supply.
Do not connect the V500 system power cord to a wall outlet until you have connected all
equipment to the system.
3. Press the power switch located at the back of the system.
DC IN 12V
LAN
BRI
Power switchPower connector

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