Promax Platform Studio series User manual

ProMAX Platform Studio T1-8 Quick Start Guide
Version 4.0

ProMAX Platform Studio Quick Start Guide
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© 2014 ProMAX Systems | All Rights Reserved
Table of Contents
Contents
About this guide............................................................................................................................................ 3
Getting Started.............................................................................................................................................. 4
Before You Begin....................................................................................................................................... 4
Space and Cooling Requirements .............................................................................................................4
Loading the Drives .................................................................................................................................... 4
Network Settings.......................................................................................................................................5
Starting the System for the First Time ......................................................................................................6
Logging in to the system ...........................................................................................................................6
Server Setup.................................................................................................................................................. 8
Step1 –Log into the Platform ...................................................................................................................8
Step 2 - Create New Platform Spaces .......................................................................................................9
Step 3 - Create New Users ......................................................................................................................10
Step 4 –Assign User Permissions to Platform ........................................................................................11
Step 5 –Add the default Connection......................................................................................................12
Client Setup.................................................................................................................................................13
Connection Problems..............................................................................................................................14
Install Platform Client Software for Mac ................................................................................................14
Accessing the Platform on a Mac............................................................................................................15
Install Platform Client Software for Windows ........................................................................................17
Accessing the Platform from Windows................................................................................................... 18
Connection Problems..................................................................................................................................22
Troubleshooting Connection Problems ..................................................................................................22
Mac Connection Troubleshooting .......................................................................................................... 22
Windows Connection Troubleshooting ..................................................................................................22
Reset Connections ..................................................................................................................................23
Contact Support..........................................................................................................................................24

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© 2014 ProMAX Systems | All Rights Reserved
About this guide
The ProMAX Platform Studio T1-8 Quick Start Guide is a simplified step by step resource to bring the
server online and connect clients to the shared storage. It is intended for Administrators of the ProMAX
Platform and focuses on the following:
How to install the hardware
Basic server setup including users and permissions
How to create Platform Spaces (Shared volumes)
How to connect clients using the Platform Client software
This is a step by step guide and directions must be followed in order to ensure a successful setup.
PLEASE NOTE:
This guide is designed for basic setup only. Detailed information about the Platform T1-16 and
Platform Software can be found in the ProMAX Platform Videos and supporting documentation.
More detailed information can be found at www.promax.com/support and logging into the
support portal.
This guide is not meant to replace ProMAX technicians or support. If you need additional
information, have questions about the information contained in this guide or need support for
Platform, please contact your reseller or send an email to [email protected].

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© 2014 ProMAX Systems | All Rights Reserved
Getting Started
Before You Begin
Check the contents of your package. You should have received the following standard components:
1 x ProMAX Platform Studio T1-8 Chassis
1 x Power cables
8 x SATA drives in sleds (Shipped separately)
1 x ProMAX Platform Recovery USB Drive
1x Platform Studio Quick Start Guide (This manual)
If you are missing any of these components please contact your reseller or ProMAX support at
[email protected]m.
Space and Cooling Requirements
The ProMAX Platform Studio is designed to run in an office environment on a desk or table. Make sure
that the area you place it is clean, cool and vibration free. Make sure nothing blocks any of the openings
in the front and back panels and case of the Platform as air needs to flow freely through these areas.
ProMAX Platform Studio must be kept cool and dry in an operating environment of between 5C/41F –
22C/75F.
Loading the Drives
With the drive bays fully loaded the ProMAX Platform Studio can weigh as much as 55lbs. It is important
that before you load the drives, the Platform Studio is located on a flat, level, sturdy and stable surface
that is capable of supporting its weight.
1. Remove the hard drive trays from the packaging
The drive sleds (trays) come with the drives already installed. Push
the green eject button on the right of the tray to prepare the
drive for installation.

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© 2014 ProMAX Systems | All Rights Reserved
2. Slide the drive tray into the drive bay slot.
Push the drive in slowly with the lever open until the drive hits the
back of the enclosure. Now close the lever on the front slowly until
the drive grabs the back of the enclosure and you will hear a click as
the lever locks into place.
3. Secure the drive into the bay:
Lock the drives in place by sliding down the locking bar on each of
the green eject buttons (has a padlock symbol on it)
Network Settings
The Platform Studio has 2 onboard NIC (Network Interface Connection) ports. The top port can be used
for connection to your internal network and will show up in the system as the ‘internet’ connection. The
second port is reserved as a remote management port.
Onboard NIC 1 (top port) –Internet/Intranet (Used to connect to your corporate network)
Onboard NIC 2 (bottom port) –Remote Management
Clients connect directly to network adapter cards installed in the available PCIe slots of the chassis.
These can be 1GbE or 10GbE Copper NICs or 10GbE Fiber NICs. All of the NIC ports come pre-configured
and optimized for video streaming. Do not change any of the NIC port settings unless advised by a
ProMAX Technical Support Representative.
PLEASE NOTE: All client workstations must be physically connected to the Platform Server either
directly or via a qualified switch before proceeding to Server Setup.

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Starting the System for the First Time
Before powering on the system please check that the following items are in place:
Connect a monitor, mouse and keyboard to the server. A minimum screen resolution of
1280x720 is required to use the Platform Manager software.
Connect all client workstations to the network cards in the back of the server using either Cat6
or Multimode Fiber. (Note that the onboard NICs (Network Interface Card) are reserved for
management and internet connections)
Connect the power cable to the power supply in the back of the server
PLEASE NOTE: You must first unplug any USB storage devices such as flash drives and external hard
drives as the system will attempt to boot from them.
You can now power on the system by pressing the “Power” button on the front control panel for 1-2
seconds.
PLEASE NOTE: All client workstations must be physically connected to the Platform Server either
directly or via a qualified switch before proceeding to Server Setup.
Logging in to the system
Once the Windows operating system has loaded you will be presented with a login screen. The default
account and password are as follows -
Username: Admin

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Password: Promax123
PLEASE NOTE: The default user account and password are case sensitive
Once you have logged into Windows Server you will be presented with a tiled dashboard. Click on the
“Desktop” tile to launch the Windows desktop. You are now logged in and ready to proceed with Server
Setup.

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© 2014 ProMAX Systems | All Rights Reserved
Server Setup
Step1 –Log into the Platform
In the system tray (bottom right hand corner of the screen), you will see the Platform Logo.
. Shown here outlined in Red , this logo indicates that
the Platform Listener service is running but the session is not connected. To login to the Platform, bring
up a Google Chrome browser and type in http://platform1.local (substitute platform1.local with the
name of your server if it is different).
You will see the following message appear in the browser:
After the browser has connected, you will get a login screen.

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© 2014 ProMAX Systems | All Rights Reserved
Use the following to Login to the Platform on the server:
Username: Admin
Password: Promax123 (password is case sensitive)
Upon first login to the Platform you will be positioned on the Platform Spaces screen under the first
Storage Group as see below. When the Platform is shipped, no platform spaces will exist so you will
need to add one or more to continue.
Step 2 - Create New Platform Spaces
Platform Spaces are the shared volumes that will be presented to users for them to access files on the
server. Platform Spaces designed as project spaces and allow the greatest flexibility for users of the
Platform.
Click on the Platform Spaces button listed on the menu. When creating a new Platform Space, please
first select the Storage Group tab at the top of the screen you want to create your Platform Space under.
In a new Platform Server, you may only have one Storage Group.
In this example, we are positioned on StorageGroup01 and the Platform space we create will be under
StorageGroup-1.

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© 2014 ProMAX Systems | All Rights Reserved
Next, cllick on the ‘Create New Platform Space’ button.
Type in the name of your Platform Space. Next, select the
maximum size you want to allow for this Platform Space.
You can enter a number and selecting the increment
(Megabytes, Gigabytes, and Terabytes) or you can check
the box ‘No Size Cap’ which will not assigned a max size.
Now click on Okay. The system will close the dialog box
and your new Platform Space will appear in the list.
Step 3 - Create New Users
Click on the “Users” button on the left hand menu.
Click the “Add New User” button and a pop up window will appear: