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TROUBLESHOOTING
If you are having problems with your humidifier, see if one of the solutions
below can resolve the problem before contacting the manufacturer.
Problem Solution
No mist coming out Power plug: Unplug and then try again.
Power failure: When power returns, try again.
Tank installation: Ensure tank is attached properly.
Dirty ultrasonic disk: Clean disk (see pg. 8)
Abnormal mist Excessive water:Pouroutextrawater.
Residue inside tank: Wash tank and try again.
Dirty ultrasonic disk: Clean disk (see pg. 8)
If you use hard water, replace with softer water.
Bad/strangesmell Unit is new: Clean water tank as instructed, then
use after air drying
Poor maintenance or dirty water: Clean
humidierthoroughly,andllwithfreshwater.
White dust is forming on
nearby furniture
Hard water may deposit a certain of dust: Dust
in the air also settles because of added humidity
in the room. Use distilled water if it persists.
Unit shut off automatically No or low water:Unplugunitandrelltank.
Mist is accumulating
around the unit
Saturation of humidity: Lower mist control
setting.
Unit not level and water is accumulating:
Unplug and place on level surface.
Point mist nozzle away from objects: Raise unit
on a water-resistant level surface 2-3 feet off of
oor.
Unit making a loud noise Unit must be placed on a at, level, hard
surface: Make sure it is NOT placed on a soft or
absorbent surface.
WARRANTY
TheHumeXLUltrasonicCoolMistHumidiercomeswithanindustry-leading
5 Year Warranty that begins on the date of purchase.
Thewarrantyappliestothehumidierandnecessarypartsandlaborrelating
thereto. The warranty does not apply to damage resulting from failure to follow
the operating instructions, accidents, abuse, alterations, or disassembly by
unauthorizedindividuals.
PRODUCT REGISTRATION
To ensure your full warranty and to receive product updates and streamlined
customer support, remember to register your product at:
pureenrichment.com/productregistration
ARE YOU 100% SATISFIED?
If you have product questions or concerns, don’t hesitate to contact us directly
at:
Phone: (657) 275-3737
(Available Monday-Friday, 8am-5pm PST)
PureEnrichmenthasanaward-winningwarranty,exchange,andcustomer
service program that guarantees hassle-free solutions to any issue you might
have within 24 hours!
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