RAM Commercial ProMaster 2015 User manual

Promaster
Chrysler Group LLC
OWNER’S MANUAL
2015
2015 Promaster
15VF-126-AA First Edition Printed in U.S.A.

VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name
Chrysler Group LLC shall be deemed to be deleted and the
name Chrysler Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non-
drinking driver, call a cab, a friend, or use public trans-
portation.
WARNING!
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or op-
tional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
Chrysler Group LLC reserves the right to make changes
in design and specifications, and/or make additions to or
improvements to its products without imposing any
obligation upon itself to install them on products previ-
ously manufactured.
Copyright © 2014 Chrysler Group LLC

TABLE OF CONTENTS
SECTION PAGE
1INTRODUCTION . ..............................................................3
2THINGS TO KNOW BEFORE STARTING YOUR VEHICLE ..................................9
3UNDERSTANDING THE FEATURES OF YOUR VEHICLE ..................................69
4UNDERSTANDING YOUR INSTRUMENT PANEL ......................................123
5STARTINGANDOPERATING ....................................................199
6WHATTODOINEMERGENCIES..................................................291
7MAINTAININGYOURVEHICLE...................................................333
8MAINTENANCE SCHEDULES ....................................................391
9IF YOU NEED CONSUMER ASSISTANCE ............................................399
10 INDEX .....................................................................411
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10

INTRODUCTION
CONTENTS
䡵INTRODUCTION ........................4
䡵HOW TO USE THIS MANUAL ..............4
䡵WARNINGS AND CAUTIONS ..............6
䡵VAN CONVERSIONS/CAMPERS ............6
䡵VEHICLE IDENTIFICATION NUMBER ........6
䡵VEHICLE MODIFICATIONS/ALTERATIONS ....7
1

INTRODUCTION
Congratulations on selecting your new FCA US LLC
vehicle. Be assured that it represents precision workman-
ship, distinctive styling, and high quality - all essentials
that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
NOTE:
After reviewing the owner information, it should
be stored in the vehicle for convenient referencing and
remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine parts, and cares about your satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

1
INTRODUCTION 5

WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against
operating procedures that could result in a collision or
bodily injury. It also contains CAUTIONS against proce-
dures that could result in damage to your vehicle. If you
do not read this entire Owner’s Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to
body modifications or special equipment installed by van
conversion/camper manufacturers/body builders. Refer
to the Warranty Information book, Section 2.1.C. Such
equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer.
Operating instructions for the special equipment in-
stalled by the conversion/camper manufacturer should
also be supplied with your vehicle. If these instructions
are missing, please contact your authorized dealer for
assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builders Guide refer to:
www.rambodybuilder.com. This website contains di-
mensional and technical specifications for your vehicle.
It is intended for Second Stage Manufacturer’s technical
support. For service issues, contact your authorized dealer.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the
left front corner of the instrument panel, visible through
the windshield. This number also appears on the vehicle
6 INTRODUCTION

frame and underbody as well as the Automobile Infor-
mation Disclosure Label affixed to a window on your
vehicle, the vehicle registration and title.
NOTE: It is illegal to remove or alter the VIN.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and
may lead to a collision resulting in serious injury or
death.
Vehicle Identification Number
1
INTRODUCTION 7

THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
CONTENTS
䡵A WORD ABOUT YOUR KEYS .............11
▫Ignition Key Removal ...................11
▫Locking Doors With A Key ...............13
▫Key-In-Ignition Reminder ................13
䡵SENTRY KEY® .........................13
▫Replacement Keys .....................14
▫General Information ....................14
䡵VEHICLE SECURITY ALARM —
IF EQUIPPED ..........................15
▫Rearming Of The System .................15
▫To Arm The System.....................15
▫To Disarm The System ...................15
▫Security System Manual Override ...........16
䡵ILLUMINATED ENTRY ...................16
䡵REMOTE KEYLESS ENTRY (RKE) ............17
▫To Unlock The Doors....................17
▫To Lock The Doors .....................18
▫Programming Additional Transmitters........18
▫Transmitter Battery Replacement ...........18
▫General Information ....................19
2

䡵POWER DOOR LOCKS ...................20
▫Automatic Door Locks ..................22
▫Auto Unlock Doors ....................22
䡵WINDOWS ...........................22
▫Power Windows .......................22
▫Wind Buffeting .......................23
䡵OCCUPANT RESTRAINTS SYSTEMS .........24
▫Important Safety Precautions ..............24
▫Seat Belt Systems ......................25
▫Supplemental Restraint System (SRS) ........38
▫Child Restraints .......................52
▫Transporting Pets ......................61
䡵FUEL CUT OFF SWITCH ..................61
䡵ENGINE BREAK-IN RECOMMENDATIONS ....62
䡵SAFETY TIPS ..........................63
▫Transporting Passengers..................63
▫Exhaust Gas .........................64
▫Safety Checks You Should Make Inside The
Vehicle .............................65
▫Periodic Safety Checks You Should Make
Outside The Vehicle ....................67
10 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

A WORD ABOUT YOUR KEYS
The Key Fob contains the Remote Keyless Entry (RKE)
transmitter with an integrated key. To use the mechanical
key, simply push the mechanical key release button.
The vehicle is supplied with a code card containing key
code numbers to order duplicate keys, and the autho-
rized studio that sold you your new vehicle has the key
code numbers for your vehicle locks. These numbers can
be used to order duplicate keys.
Ignition Key Removal
1. Place the shift lever in PARK (if equipped with an
automatic transmission).
2. Rotate the key to the OFF/LOCK position.
3. Remove the key from the ignition switch lock cylinder.
Remote Keyless Entry (RKE) Transmitter
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 11

WARNING!
•Before exiting a vehicle, always apply the parking
brake, shift the transmission into PARK and re-
move the Key Fob from the vehicle. When leaving
the vehicle, always lock your vehicle.
•Never leave children alone in a vehicle, or with
access to an unlocked vehicle.
•Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or
others could be seriously or fatally injured. Chil-
dren should be warned not to touch the parking
brake, brake pedal or the gear selector.
•Do not leave the Key Fob in or near the vehicle, or
in a location accessible to children. A child could
operate power windows, other controls, or move
the vehicle.
(Continued)
Ignition Switch Positions
1 — STOP (OFF/LOCK)
2 — MAR (ACC/ON/RUN)
3 — AVV (START)
12 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING! (Continued)
•Do not leave children or animals inside parked
vehicles in hot weather. Interior heat build-up may
cause serious injury or death.
CAUTION!
An unlocked car is an invitation to thieves. Always
remove the key from the ignition and lock all the
doors when leaving the vehicle unattended.
Locking Doors With A Key
You can insert the key with either side up. To lock the
door, turn the key to the right. To unlock the door, turn
the key to the left. Refer to “Body Lubrication” in
“Maintaining Your Vehicle” for maintenance procedures.
Key-In-Ignition Reminder
Opening the driver’s door when the key is in the ignition
and the ignition switch position is OFF/LOCK sounds a
signal to remove the key.
SENTRY KEY®
The Sentry Key® Immobilizer System prevents unau-
thorized vehicle operation by disabling the engine. The
system does not need to be armed or activated. Operation
is automatic, regardless of whether the vehicle is locked
or unlocked.
The system uses ignition keys which have an embedded
electronic chip (transponder) to prevent unauthorized
vehicle operation. Therefore, only keys that are pro-
grammed to the vehicle can be used to start and operate
the vehicle.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 13

NOTE: A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the
ignition switch lock cylinder for that vehicle.
If the Vehicle Security Light is on after the key is turned
to the ON/RUN position, it indicates that there is a
problem with the electronics.
CAUTION!
•Always remove the Sentry Key® from the vehicle
and lock all doors when leaving the vehicle unat-
tended.
•The Sentry Key® Immobilizer system is not com-
patible with some aftermarket remote starting sys-
tems. Use of these systems may result in vehicle
starting problems and loss of security protection.
All of the keys provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle. Once a
Sentry Key® has been programmed to a vehicle, it cannot
be programmed to any other vehicle.
When having the
Sentry Key® Immobilizer System serviced, bring all
vehicle keys with you to an authorized dealer.
The VIN is required for authorized dealer replacement of
keys. Duplication of keys may be performed at an autho-
rized dealer.
General Information
The Sentry Key® system complies with FCC rules part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
•This device may not cause harmful interference.
14 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

•This device must accept any interference that may be
received, including interference that may cause unde-
sired operation.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
VEHICLE SECURITY ALARM — IF EQUIPPED
The Vehicle Security Alarm monitors the vehicle doors
and ignition for unauthorized operation. When the Ve-
hicle Security Alarm is activated, interior switches for
door locks are disabled. The system provides both au-
dible and visible signals. For the first three minutes, the
horn will sound, and the turn signal lights will flash. For
an additional 15 minutes, only the turn signal lights will
flash.
Rearming Of The System
If the system has not been disabled, the Vehicle Security
Alarm will rearm itself after the 15 additional minutes of
turn lamps flashing. If the condition which initiated the
alarm is still present, the system will ignore that condi-
tion and monitor the remaining doors and ignition.
To Arm The System
To arm the system, The Vehicle Security Alarm will set
when you use the Remote Keyless Entry (RKE) transmit-
ter to lock the doors. If a door or the hood is not properly
shut, the alarm system will not be armed.
To Disarm The System
Use the RKE transmitter to unlock the door and disarm
the system.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 15

The Vehicle Security Alarm will also disarm if a pro-
grammed Sentry Key® is inserted into the ignition switch.
To exit the alarming mode, push the RKE transmitter
UNLOCK button, or insert a programmed Sentry Key®
into the ignition switch.
The Vehicle Security Alarm is designed to protect your
vehicle. However, you can create conditions where the
system will give you a false alarm. If one of the previ-
ously described arming sequences has occurred, the
Vehicle Security Alarm will arm regardless of whether
you are in the vehicle or not. If you remain in the vehicle
and open a door, the alarm will sound. If this occurs,
disarm the Vehicle Security Alarm.
Security System Manual Override
The Vehicle Security Alarm will not arm if you lock the
doors using the manual door lock plunger.
ILLUMINATED ENTRY
The courtesy lights will turn on when you use the
Remote Keyless Entry (RKE) transmitter or manually
from the driver door cylinder to unlock the doors or open
any door.
The lights will fade to off after approximately 30 seconds,
or they will immediately fade to off once the ignition
switch is turned to ON/RUN from the OFF position.
NOTE:
•The front courtesy overhead console and door cour-
tesy lights will not turn off if the dimmer control is in
the “Dome ON” position.
•The illuminated entry system will not operate if the
dimmer control is in the “Dome OFF” position.
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

REMOTE KEYLESS ENTRY (RKE)
This system allows you to lock or unlock the doors from
distances up to approximately 66 ft (20 m) using a
hand-held Remote Keyless Entry (RKE) transmitter. The
RKE transmitter does not need to be pointed at the
vehicle to activate the system.
NOTE: The line of transmission must not be blocked with
metal objects.
To Unlock The Doors
Push and release the UNLOCK button on RKE transmit-
ter once to unlock only the front doors. Push and release
the CARGO UNLOCK button on RKE transmitter once to
unlock the cargo area (rear lateral sliding doors and rear
door). The turn signal lights will flash to acknowledge
the unlock signal.
Remote Keyless Entry Transmitter
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17

To Lock The Doors
Push and release the LOCK button on the RKE transmit-
ter to lock all doors. The turn signal lights will flash to
acknowledge the signal; the horn will chirp too during
turn signal lights flashing.
If a door is ajar, the turn signal lights will flash at an
increased rate, and there will be no horn chirp. This is to
indicate that a door is still ajar.
Programming Additional Transmitters
Refer to “Sentry Key®” in “Things To Know Before
Starting” for further information.
If you do not have a programmed RKE transmitter,
contact your authorized dealer for details.
Transmitter Battery Replacement
NOTE: Perchlorate Material – special handling may ap-
ply. See www.dtsc.ca.gov/hazardouswaste/perchlorate
The recommended replacement battery is CR2032.
1. Push the mechanical key release button and release the
mechanical key to access the battery case screw lo-
cated on the side of the Key Fob.
2. Rotate the screw located on the side of the Key Fob
using a small screwdriver.
Key Fob Screw Location
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE