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Warranty and Satisfaction Guarantee
Real Spirit USA’s Lifetime Limited Warranty – Including Our 60-Day
Satisfaction Guarantee.
Satisfaction Guarantee
Refunds will not be made for any shipping and handling charges and will
be deducted from the refund for any refused packages including "Return
to Sender". This includes all LTL shipments.
For the first 5 years from the date of original purchase, we warrant the
entire unit to be free from defects in materials and workmanship under
normal operation (not including wear and tear use), we will repair or
replace any defective part(s) or, at our discretion, replace the entire unit
free of charge. After the first 5 years, we continue to stand behind your
purchase for as long as you own it. Should the unit need to be repaired,
we will provide the replacement parts at no charge to you. You will be
responsible only for the cost of handling and labor to replace the parts.
Third-party or reseller purchases are excluded from all warranties, with
an exception for verified dealers. Should the estimated cost to repair the
unit exceed 50 percent (50%) of the unit’s original suggested retail price,
we will provide you the customer with an entirely new replacement unit
of equal or greater original value for 50 percent (50%) of the original
suggested retail price. The compressor carries a 10-year warranty, we
warrant the compressor to be free from defects in materials and
workmanship under normal operation (not including wear and tear use),
we will repair or replace any defective part(s) or, at our discretion,
replace the entire compressor free of charge.
Whether in the first 5 years or subsequently, upon discovery of a product
defect, you should immediately notify Real Spirit USA, Inc via telephone
or email of the exact problem you are having to the best of your
knowledge. If it is determined to need an additional diagnostic
inspection, then we will provide you with instructions. The customer is
responsible for the cost of shipping the unit to the service facility.
Third-party or reseller purchases are excluded from all warranties.
However, following repair or replacement, Real Spirit USA will cover the
cost of shipping the unit back to the consumer within the contiguous
United States. Customers outside the contiguous United States must
also cover the cost of return shipping following repair or replacement.
Warranty
The warranty does NOT cover or include unusual wear, use of third-party
equipment, damage resulting from accident or unreasonable use, and
also does not include replacement filters nor other disposable parts and
supplies (Examples are cracked handles, scuffs, damage from solar,
broken swivel spout, cut power cord, etc.). *Unreasonable use also
includes using the unit outside of North America and in countries where
the voltage may be higher than 110/120 Volts, which is the normal
operating range of our products. **Additionally the warranty will become
VOID should the case seal be broken and the tamper system activated
which shall indicate the unit cabinet was opened for purposes other than
authorized by the company. It should be noted that any electronic unit
should be serviced only by an authorized service technician duly certified
by Real Spirit USA, Inc. All warranties are non-transferable and remain
registered to the original purchaser.
Water Damage Liability Statement and Waiver
Real Spirit USA, Inc accepts no liability, nor offers any warranty or remedy
for damages of any kind in regard to water damage caused or reported to
be caused by leaks from hoses, fittings, or directly from any of our
products.
Further, Real Spirit USA does not warrant or accept any liability in regard
to installation. Any installation is the sole responsibility of the owner or
the third-party installer, plumber, or contractor.
Basic care and maintenance by the owner/ user of this equipment is
entirely the responsibility of the purchaser-owner/ user, as Real Spirit USA
assumes no responsibility for misuse, faulty installation, or variations in
water pressure or quality. Other than what is expressed in our products
warranty, Real Spirit USA accepts no additional liability for these
foregoing statements or other ‘Acts of God’.
By acceptance of delivery and installation, you agree to hold Real Spirit
USA, Inc harmless for any water damage caused by leaking water or for
any other reason.
KEEP SHIPPING BOX
In Case Of Returns, Keep Your
Shipping Box For 30 Days