RHS ROSEMOOR User manual

www.kelkay.com
Thank you for purchasing
your RHS water feature
INSPIRATIONS
WATER FEATURES
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Introduction
Aftersales helpline: 01405 864994
Thank you for purchasing your
water feature from the RHS
Inspirations range. By doing
so you now have assurance and
peace of mind. This product
has been manufactured to the
highest standards of performance
and safety.
We hope you will enjoy your
purchase for many years to
come. If you require technical
support or in the unlikely event
that you encounter a problem
with your fountain, please
refer to the troubleshooting
guide provided in this leaflet
or telephone our helpline for
assistance.
Please read this user guide
thoroughly before use and
retain for future reference.
Introduction
Your water feature
Assembly Instructions
Troubleshooting
Warranty conditions
Maintenance and care
Proof of purchase record
Contents
AFTERSALES | helpline: 01405 864994 | email: [e-mail] | www.kelkay.com
In the unlikely event that you need to report an issue
contact our helpline direct before returning your
product to store.
Your water feature
AFTERSALES | helpline: 01405 864994 | email: [e-mail] | www.kelkay.com
Product code: 44018L
Includes L.E.D light (s)
Height: 790mm
Width: 710mm
Depth: 710mm
ROSEMOOR
ring lock
3
Electrical Safety
The transformer should never be submerged or stood in
water. Please note the transformer will get hot while in
use, this is normal.
If outdoors the outlet must be waterproof
to IP66 standard. We recommend the use
of a residual current device (GFI) Ground
Fault Interrupter (available from all good
D.I.Y. stores) when connecting the fountain
to the electric supply.
Please read before unpacking your fountain
Unpack with care on to a smooth surface to avoid scratching. Check
for any parts that may be hidden within the packaging. Refer to the
assembly instructions to set up your fountain. Retain your purchase
receipt and attach to this leaflet. In the event a pump or light is replaced
under warranty, the below part numbers will not apply.
IMPORTANT INFORMATION
Replacement Parts
Please contact customer services on:
01405 864994
Replacement parts may not necessarily
be identical to the original parts and
may require an additional plug.
1
*Actual pump and
transformer may differ
from images shown
Parts List:
1. Fountain Parts x 3
2. Transformer x 1
3. Pump x 1
2
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AFTERSALES | helpline: 01405 864994 | email: [e-mail] | www.kelkay.com AFTERSALES | helpline: 01405 864994 | email: [e-mail] | www.kelkay.com
PUMP FLOW:
The pump flow can be adjusted with the regulator, this is found
on the inlet of the pump. We recommend starting with the flow
regulator fully open and then adjusting down if required.
Assembly Instructions Assembly Instructions
Feed the pump wire through the hole in the pedestal and connect it to the transformer.
Feed the pump cable through the hole in the
base and pull through notch in the base.
Wrap rubber stopper around cable and
force down into hole to create a water
tight seal. Add silicone as necessary.
Assemble the bowl with the pedestal in the direction of the arrow and tighten it.
14
27
3
Connect the light wire and tubing to the
pump. Fill with sufficient water, ensuring
the pump is fully submerged.
Once switched on, check the water flow. If
necessary, level the fountain by placing the
black plastic shims provided underneath the
fountain base. This should ensure an even
water flow is achieved.
6
5
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Troubleshooting
Troubleshooting
Winter care
Guidelines to help protect your water feature:
• If possible, bring your water feature indoors eg. garage or shed
• Drain the fountain of all water. If water freezes within the fountain,
this can cause damage.
• If your fountain is left outside and drained of all water, a Kelkay
easyfountain®cover can be purchased to cover the entire
fountain however we cannot guarantee that it will protect your
fountain from winter damage.
Pumps
• Check the water is covering the pump by at least 5cm.
• Check the flow dial on the pump to ensure the correct “flow”
for the fountain is set.
• Check to see if it is running if it is then it is probably blocked.
• Clear the pipe and impeller from blockages.
• Check the fuse in the plug.
Lights/Transformers
• If the lights and the pump are not working it is likely the
transformer has failed. If the product is within the warranty
period and misuse has not occurred a replacement part
can be issued providing a proof of purchase is supplied.
Troubleshooting
AFTERSALES | helpline: 01405 864994 | email: [e-mail] | www.kelkay.com
Troubleshooting
• Flickering lights are caused by a build-up of
algae and lime scale on the connectors between the
transformer and the lights. This is not covered by the warranty.
Replacement parts can be purchased from Kelkay LTD.
• If the lights stop working they are available to purchase from
Kelkay LTD. Light bulbs are not covered under the warranty.
Leaks/Loss of Water
• Overfilled - make sure the water reservoir is not overfilled.
Remove water if necessary.
• Pump Flow Rate - check the pump and reduce the flow rate
if required.
• Level - ensure the fountain is completely level.
• Natural evaporation, weather elements and wildlife will also
affect the fountain water level on a daily basis. Top up your
fountain as required.
Main Body & Paintwork
• Do not confuse limescale residue with fading paint - this is not a
fault and in most cases the fountain needs cleaning.
• Paint peeling will occur if the fountain has been left outside in
the frost and will not be covered by the warranty.
• Parts broken off the main body while in use are usually caused
by bad weather conditions and not covered by the warranty.
AFTERSALES | helpline: 01405 864994 | email: [e-mail] | www.kelkay.com
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Warranty conditions
Safety
The fountain or part is NOT covered
under warranty in the following cases:
• Swelling or blistering on the casing of the pump.
• Pump smells of a burning residue.
• Discolouring that looks like rust.
• If the pump has a visible algae or limescale build up.
• Any damage to the plug or moulded inserts.
If any of the above is noticeable the pump will more than likely
not have been maintained correctly. The warranty is void. Do not
dispose of the pump in the case of further inspection requested from
Kelkay LTD. A new pump can be purchased from Kelkay LTD.
• The transformer has a visible build up of dirt and/or debris.
If any of the above is noticeable the warranty is void. Do not dispose
of the transformer in the case of further inspection requested from
Kelkay LTD.
• Products damaged by misuse or severe weather conditions.
• Products that have formed cracks / leaks not reported within
28 days from purchase.
• Paint and/or surface damage/discolouration due to limescale.
AFTERSALES | helpline: 01405 864994 | email: [e-mail] | www.kelkay.com
Warranty conditions
Safety
Establish if the product is under warranty
• Please be aware Kelkay will ask for proof of purchase.
• If proof of purchase is not available or the product is out of
the warranty period, a replacement part can be purchased.
• If it has a crack or leak and has been reported within 28 days
from purchase it is under warranty and should be returned
complete with electrics and accessories in the original packaging.
• If the paint on the fountain has peeled during normal use and
the winter care procedure has been followed, it is under warranty.
• If the fountain has been delivered damaged it must be reported
straight away for this to be covered by the warranty.
• If the proof of purchase shows the product was bought within
1 year, a free of charge replacement part can be supplied.
• Please be aware Kelkay will ask for proof of purchase.
• Contact Kelkay by phone or email
• You will be required to provide the following information:
- Your contact details - name, address, contact number, email.
- Replacement part detail or part number required.
• If proof of purchase is not available or the product is out of
the warranty period, a replacement part can be purchased.
AFTERSALES | helpline: 01405 864994 | email: [e-mail] | www.kelkay.com
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