Rimage Desktop 360i User manual

Rimage 360i™ Knowledge Base
July 31, 2007 Rimage 2007
-Important! This document is designed to be viewed online. It
contains links to several online processes and procedures, which
are not available in the printed version.

Rimage 360i™ Knowledge Base
Table of Contents
Introduction....................................................................................................1
Lift Arm...........................................................................................................2
The lift arm is unable to pick from the printer or recorder. ................................................. 3
The lift arm is unable to place the disc in the output bin.................................................... 3
Recorder.........................................................................................................4
There are recording failures............................................................................................... 4
Print Quality...................................................................................................6
There are noticeable bands on the printed disc................................................................. 7
The print has streaks.......................................................................................................... 7
Ink does not dry.................................................................................................................. 8
Prints are smearing. ........................................................................................................... 8
There is banding on the print.............................................................................................. 8
Nothing prints on the disc................................................................................................... 8
All the jobs are rejected...................................................................................................... 8
The print is grainy............................................................................................................... 9
The print is not masking or prints on the hub..................................................................... 9
The print is “off” color or is printing “faint.”........................................................................ 10
Gripper .........................................................................................................11
The gripper fingers are not clamping properly.................................................................. 11
Printer does not print..................................................................................12
The printer sounds like it is printing, but it does not print the disc.................................... 12
Serial Number..............................................................................................13
Where can I find the serial number? ................................................................................ 14
Can I print serial numbers on labels?............................................................................... 14
Why does not my serial number increment?.................................................................... 14
Software .......................................................................................................15
QuickDisc does not recognize the Rimage 360i............................................................... 16
This goes at the end of the documentWhat other software can I use to create my labels?
.......................................................................................................................................... 18
Can the Rimage software record video files on a DVD to be played in a DVD player for
television?......................................................................................................................... 18
Can Rimage software record a pre-built ISO disc image file? ......................................... 19
What operating systems are compatible with my Rimage software?............................... 19
Why is my throughput slow when using QuickDisc?........................................................ 19
QuickDisc crashes............................................................................................................ 19
Graphics.......................................................................................................21
What graphic formats are supported by CD Designer? ................................................... 21
Hardware......................................................................................................22
July 31, 2007 Rimage 2007

Rimage 360i™ Knowledge Base
What do the status lights on the front of the Rimage 360i indicate?................................ 23
Can I have other USB devices plugged into the same USB card as the Rimage 360i?.. 23
Can I plug the Rimage 360i into a USB hub?................................................................... 23
Can I send jobs from a remote computer to the Rimage 360i?........................................ 23
Can I place files on my cache hard drive? ....................................................................... 23
Can the Rimage 360i print on the hub of the disc?.......................................................... 23
The Rimage 360i has less output than expected............................................................. 23
Printer Driver................................................................................................25
After changing a printer driver setting, the next print did not reflect the change.............. 25
Labels...........................................................................................................26
What label formats does my Rimage 360i print?.............................................................. 27
How can I merge data on my label?................................................................................. 27
Why does not my label print when I select a label?......................................................... 27
Ink Cartridges ..............................................................................................28
Can I use ink cartridges other than Rimage authentic cartridges in the Rimage 360i?... 29
Can I refill my ink cartridges?........................................................................................... 29
How do I use only the black cartridge for printing a label?............................................... 29
Media ............................................................................................................30
Can I use thermal printable CDs or DVDs on the Rimage 360i?..................................... 31
Can I use rewritable media?............................................................................................. 31
Can I copy a DVD to a CD or a CD to a DVD? ................................................................ 31
If all else fails...............................................................................................32
July 31, 2007 Rimage 2007

Rimage 360i™ Knowledge Base
-Important! This document is
designed to be viewed online.
It contains links to several
online processes and
procedures, which are not
available in the printed
version.
Introduction
This document provides answers for the most frequently asked questions about the Rimage 360i
printer.
Before you walk through any of these troubleshooting steps, refer to the Rimage 360i Setup and
Installation Guide to verify that the equipment is set up correctly.
Select the type of problem you are experiencing from the list below.
•Lift Arm
•Recorder
•Print Quality
•Gripper
•Printer does not print.
•Serial Number
•Software
•Hardware
•Printer Driver
•Labels
•Ink Cartridges
•Media
July 31, 2007 ©Rimage 2007 1

Rimage 360i™ Knowledge Base
Lift Arm
Select a problem to view the solution.
•The lift arm is unable to pick from the printer or recorder.
•The lift arm is unable to place the disc in the output bin.
July 31, 2007 ©Rimage 2007 2

Rimage 360i™ Knowledge Base
The lift arm is unable to pick from the printer or recorder.
-Important! Try these solutions in the order they are presented.
•Update the firmware. To find the latest firmware, refer to the Downloads tab on the Support
website. Navigate: www.rimage.com > Support > Desktop > 360i. Select the Downloads tab.
Download the latest firmware.
•Center the disc in the tray. This is a one-time solution. If this solution does not work, your
Rimage 360i requires the attention of an authorized Rimage Repair Technician. Contact your
Rimage reseller for repair and service options.
•Rimage offers media kits that provide superior performance and exceptional convenience at
a competitive price. For more information, see Rimage Media Kits.
The lift arm is unable to place the disc in the output bin.
•Your 360i requires the attention of an authorized Rimage Repair Technician. Contact your
Rimage reseller for repair and service options.
July 31, 2007 ©Rimage 2007 3

Rimage 360i™ Knowledge Base
Recorder
There are recording failures.
-Important! Try these solutions in the order they are presented.
•Restart the computer.
•Update the firmware. To find the latest firmware, refer to the Downloads tab on the Support
website. Navigate: www.rimage.com > Support > Desktop > 360i. Select the Downloads tab.
Download the latest firmware.
•Reseat the USB connection at the Rimage 360i and the computer.
1. Power off the Rimage 360i.
2. Disconnect the USB cable.
3. Connect the USB cable, ensuring that it is secure.
4. Power on the Rimage 360i.
•Reseat the power cable on the Rimage 360i and at the power source.
1. Power off the Rimage 360i.
2. Disconnect the power cable.
3. Connect the power cable, ensuring that it is secure.
4. Power on the Rimage 360i.
•Use a different USB port. Sometimes Windows loses its connection to the port.
July 31, 2007 ©Rimage 2007 4

Rimage 360i™ Knowledge Base
There may be an issue with your media. Rimage offers media kits that provide superior
performance and exceptional convenience at a competitive price. For more information, see
Rimage Media Kits.
July 31, 2007 ©Rimage 2007 5

Rimage 360i™ Knowledge Base
Print Quality
Select a problem to view the solution.
•The finished disc has noticeable bands in the printed disc.
•The print is streaky.
•Ink does not dry.
•Prints are smearing.
•There is banding on the print.
•Nothing prints on the disc.
•All the jobs are rejected.
•The print is grainy.
•The print is not masking or prints on the hub.
•The print is “off” color or is printing “faint.”
July 31, 2007 ©Rimage 2007 6

Rimage 360i™ Knowledge Base
There are noticeable bands on the printed disc.
Banding can be improved by increasing the ink saturation in the Rimage 480i printer driver.
Select the appropriate instructions to change the ink saturation:
Printing labels from CD Designer
Note: If you are using CD Designer, printing preferences are saved with the label file and are
used instead of the printer driver settings.
1. Open the label file with CD Designer.
2. Select Print. The Printer window opens.
3. Select the Document Properties button.
4. Select the Colors tab.
5. Move the Saturation slider toward “vibrant.”
6. Select OK.
7. Close the Printer window.
8. Save the label file.
9. Print the label again.
Printing PDF files
When printing with Acrobat (.PDF) files, change the Printing Defaults in the printer driver.
1. From the Windows Start menu:
Navigate: Settings > Printers in Windows 2000.
Navigate: Settings > Printers and Faxes in Windows XP.
2. Right-click on the Disc Color Printer 480i.
3. From the drop-down menu, select Properties. The Disc Color Printer 480i Printing Properties
window opens.
4. Navigate: Advanced tab > Printing Defaults > Color tab
5. On the Color tab, move the Saturation slider toward “vibrant.”
6. Select OK.
7. Print the label again.
The print has streaks.
Be sure you are using Rimage media. Rimage offers media kits that provide superior
performance and exceptional convenience at a competitive price. For more information, see
Rimage Media Kits.
•Clean or replace the ink cartridge. Refer to the Maintain the Rimage 360i section of the
Rimage 360i User Guide.
July 31, 2007 ©Rimage 2007 7

Rimage 360i™ Knowledge Base
Ink does not dry.
Be sure you are using ink jet media. Rimage offers media kits that provide superior performance
and exceptional convenience at a competitive price. For more information, see Rimage Media
Kits.
Rimage
•Lower the print quality settings. Refer to the Operate the Rimage 360i section of the
360i User Guide.
Prints are smearing.
Be sure you are using ink jet media. Rimage offers media kits that provide superior performance
and exceptional convenience at a competitive price. For more information, see Rimage Media
Kits.
•Clean or replace the ink cartridge. Refer to the Maintain the Rimage 360i section of the
Rimage 360i User Guide.
There is banding on the print.
-Important! Try these solutions in the order they are presented.
•Replace ink cartridge. Refer to the Maintain the Rimage 360i section of the Rimage 360i User
Guide.
Nothing prints on the disc.
-Important! Try these solutions in the order they are presented.
•Reset the mask settings. Refer to the Operate the Rimage 360i section of the Rimage 360i
User Guide.
1. Navigate to the Printer folder in
2. Right-click on the .
Windows.
Rimage 360i
3. Select Printing Preferences.
4. Select the gs tab.
Mask Settin
efault.
5. Select Set D
6. Select OK.
Recreate the label file. Refer to the Create a Label topic in the QuickDisc Online Help.•
All the jobs are rejected.
-ey are presented.
•
dow, select Preferences.
Important! Try these solutions in the order th
Deselect enable recording modifications.
1. In the QuickDisc win
2. Select Recording.
3. Clear the Enable Recording Modifications checkbox.
July 31, 2007 ©Rimage 2007 8

Rimage 360i™ Knowledge Base
Install a hard drive that meets the following optimum computer specifications.
g Rimage media. Rimage offers media kits that provide superior
•
The print is grainy.
-Important! Try these solutions in the order they are presented.
Be sure you are usin
performance and exceptional convenience at a competitive price. For more information, see
Rimage Media Kits.
Replace the ink cartridges. Refer to the Maintain the Rimage 360i section of the Rimage 360i•Printer User Guide.
sented.
•
Prin
ferences are saved with the label file and are
gs.
opens.
4. Mask Settings tab.
discs have a stacking ring (raised area on the disc for stacking), you will
e hub area setting appropriately.
ow.
. Save the label file.
ain.
Wh p ts in the printer driver.
1.
ows 2000.
2. ter 480i.
Preferences. The Disc Color Printer 480i Printing
Preferences window opens.
The print is not masking or prints on the hub.
-Important! Try these solutions in the order they are pre
Follow these steps to adjust the mask settings:
ting labels from CD Designer
Note: If using CD Designer, printing pre
used instead of the printer driver settin
1. Open the label file with CD Designer.
2. Select Print. The Printer window
3. Select the Document Properties button.
Select the
5. Make your changes to the inner and outer hub diameter under the Standard Area
settings.
Note: If your
need to make changes to th
6. Select OK.
7. Close the Printer wind
8
9. Print the label ag
Printing PDF files
en rinting with .PDF files, change the Printing Defaul
From the Windows Start menu:
Navigate: Settings > Printers in Wind
Navigate: Settings > Printers and Faxes in Windows XP.
Right-click on Disc Color Prin
3. From the dropdown menu, select
July 31, 2007 ©Rimage 2007 9

Rimage 360i™ Knowledge Base
4. Select the Mask Settings tab.
Make your
5. changes to the inner and outer hub diameter under the Standard Area
(raised area on the disc for stacking), you will
ake changes to the hub area setting appropriately.
ow.
9.
Note: If that doesn’t work, reinstall the printer driver. Link to that process
eplace the ink cartridges. Refer to the Maintain the Rimage 360i section of the Rimage 360i
settings.
Note: If your discs have a stacking ring
need to m
6. Select OK.
7. Close the Printer wind
8. Save the label file.
Print the label again.
The print is “off” color or is printing “faint.”
R
Printer User Guide.
July 31, 2007 ©Rimage 2007 10

Rimage 360i™ Knowledge Base
Gripper
The gripper fingers are not clamping properly.
You could have warped or defective media.
Be sure you are using Rimage media. Rimage offers media kits that provide superior
performance and exceptional convenience at a competitive price. For more information, see
Rimage Media Kits.
July 31, 2007 ©Rimage 2007 11

Rimage 360i™ Knowledge Base
Printer does not print
The printer sounds like it is printing, but it does not print the disc.
1. Download and install the latest Service Pack. To find the latest service pack, refer to the
Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop >
360i. Select the Downloads tab. Download the latest service pack.
2. Open the Disc Color printer driver.
Using Windows 2000, navigate: Start > Printers. The Printers window opens.
Using Windows XP, navigate: Start > Printers and Faxes. The Printers and Faxes
window opens.
3. Right-click on Disc Color 480i. A dropdown menu displays.
4. From the dropdown menu, select Printing Preferences. The Disc Color 480i Printing
Preferences dialog box opens.
5. Select the Mask Settings tab.
6. Select Set Default. All mask settings are changed to the default settings.
Note: If you are printing on the discs from the Rimage media kits, set the Inner Diameter
setting to 24 mm.
7. To save the change, select OK.
8. Close the Printers window.
9. Restart the computer.
10. Resubmit your job.
July 31, 2007 ©Rimage 2007 12

Rimage 360i™ Knowledge Base
Serial Number
Select a problem to view the solution.
•Where can I find my serial number?
•Can I print serial numbers on labels?
•Why does not my serial number increment?
July 31, 2007 ©Rimage 2007 13

Rimage 360i™ Knowledge Base
Where can I find the serial number?
The Locate Your Rimage Product Serial Number document shows the possible locations for a
serial number label and what the label looks like.
Can I print serial numbers on labels?
Yes, you can print serial numbers on labels. To add a serial number to your label, refer to the CD
Designer Online Help. Configure QuickDisc so the serial number increments.
1. In QuickDisc, select Preferences. The Preferences window opens.
2. Select Printing. The Printing Preferences display.
3. From the Save label counter when printing dropdown list, select Save.
4. To save the change, select OK.
Why does not my serial number increment?
Configure QuickDisc so the serial number increments.
1. In QuickDisc, select Preferences. The Preferences window opens.
2. Select Printing. The Printing Preferences display.
3. From the Save label counter when printing dropdown list, select Save.
4. To save the change, select OK.
July 31, 2007 ©Rimage 2007 14

Rimage 360i™ Knowledge Base
Software
Select a problem to view the solution.
•QuickDisc does not recognize the Rimage 360i.
•What other software can I use to create my labels?
•Can the Rimage software record video files on a DVD to be played in a DVD player for
television?
•Can Rimage software record a pre-built ISO disc image file?
•What operating systems are compatible with my Rimage software?
•What graphic formats are supported by CD Designer?
•Why is my throughput slow when using QuickDisc?
•QuickDisc crashes.
•CD Designer crashes.
July 31, 2007 ©Rimage 2007 15

Rimage 360i™ Knowledge Base
QuickDisc does not recognize the Rimage 360i.
This may be a problem with the printer, autoloader, or recorder. (link to printer, autoloader, and
recorder processes here. Select the appropriate section to view solutions.
Printer
-Important! Try these solutions in the order they are presented.
•Ensure that the Rimage 360i is powered on.
•Ensure that the USB cable is firmly connected to the computer and the autoloader.
•Ensure that the ink cartridges are installed and latches are closed.
•Ensure that the protective tape is removed from the ink cartridges.
•Ensure that the installation was completed properly.
July 31, 2007 ©Rimage 2007 16

Rimage 360i™ Knowledge Base
In Windows 2000, a warning message that the software you are about to install does not
contain a digital signature displays. To install the software, select Yes.
In Windows XP, a warning message that the software has not passed Windows Logo
testing displays. To install the software, select Continue Anyway.
Autoloader
-Important! Try these solutions in the order they are presented.
•Restart QuickDisc.
•Use a different USB port because Windows sometimes loses connection to the port. See
previous verbiage
•Reseat the USB connection at the Rimage 360i and the computer. Then reseat the power
cable at the Rimage 360i and at the power source.
1. Power off the Rimage 360i.
2. Disconnect the cables.
3. Connect the cables, ensuring that they are all secure.
4. Power on the Rimage 360i.
•Reinstall CP2101 device.
1. Navigate to the Device Manager.
a. Right click on My Computer.
b. Select Properties. The System Properties window opens.
c. Select the Hardware tab.
d. Click Device Manager. The Device Manager window opens.
2. Select the Ports.
3. Select and delete the CP2101 device.
4. Restart the computer to reinstall the device.
Recorder
•Restart the computer.
•Update the firmware. To find the latest firmware, refer to the Downloads tab on the Support
website. Navigate: www.rimage.com > Support > Desktop > 360i. Select the Downloads tab.
Download the latest firmware.
July 31, 2007 ©Rimage 2007 17