Ringdale Fax Receiver MFR-200 User manual

Copyright 2006 Ringdale User Manual, 62-15820000
MFR-200 ModuLAN® Fax Receiver from
Ringdale® User Manual
ModuLAN ®
FaxReceiver 200 
Fax to Email Server
User Manual
Copyright Ringdale, Inc.
Part number: 62-15280000

Copyright 2006 Ringdale User Manual, 62-15820000 Page 2 of 28
Version 1.0 July 2006
COPYRIGHT
Copyright 2006 © Ringdale UK Ltd. All rights reserved. No part of this publi ation
may be reprodu ed, transmitted, trans ribed, stored in a retrieval system, or
translated into any language or any omputer language, in any form or by any third
party, without prior permission of Ringdale UK Limited.
DISCLAIM R
Ringdale UK Ltd. reserves the right to revise this publi ation and to make hanges
from time to time to the ontents hereof without obligation to notify any person or
organization of su h revision or hanges. Ringdale UK Ltd. has endeavored to ensure
that the information in this publi ation is orre t, but will not a ept liability for any
error or omission.
TRAD MARKS
All trademarks are hereby a knowledged.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 3 of 28
Table of Contents
Table of Contents ............................................................. 3
Introdu tion .................................................................... 4
Easy Configuration......................................................... 4
Features....................................................................... 4
System Ar hite ture ...................................................... 4
Important Information ...................................................... 5
Installation ...................................................................... 6
Conne tions.................................................................. 6
Reset Button................................................................. 9
Configuration..................................................................10
Re eiving a Fax...............................................................15
Troubleshooting ..............................................................16
Glossary.........................................................................19
Te hni al Spe ifi ations....................................................20
Trademark Re ognition ....................................................20
Legal Noti es ..................................................................21
Te hni al Support............................................................28

Copyright 2006 Ringdale User Manual, 62-15820000 Page 4 of 28
Introduction
The Ringdale ModuLAN ® FaxRe eiver 200 is designed to re eive a fax and onvert it
into an email to allow distribution that is more onvenient and unwanted faxes an
be ele troni ally deleted. The Ringdale Fax-Re eiver re eives the fax and puts it into
a mail-server mailbox. From there, you or an administrator an read and re-
distribute the fax to the appropriate email re ipient on the network or print it if
ne essary. This redu es paper waste, speeds up the ommuni ation and distribution
of information, allows automati ba kup of re eived faxes and eliminates the need to
maintain a fax ma hine solely for the purpose of re eiving faxes.
asy Configuration
The setup is done using Telnet, whi h allows onfiguration in any network
environment like Windows, Unix or Apple. Any Workstation or PC with Telnet
apabilities and a ess to the network an be used to onfigure the unit.
Features
External all voltage power supply (100-240 Volts, 50-60 Hz)
Extremely low power onsumption of less than 5 watts.
Remote management from any PC
Retains its setup in Flash memory.
Powers up in less than 10 se onds.
Three login types, CRAM-MD5, LOGIN (AUTH=LOGIN) and non-authenti ated.
System Architecture
The MFR-200 uses a PCMCIA ard to onne t to the Fax Line; this allows the MFR-200 to be
used in any ountry in the world for whi h there is a PCMCIA fax/modem ard available that
fulfills the lo al standards.
The MFR-200 onne ts dire tly to an Ethernet 10/100baseTx network via fixed IP or DHCP.
Before operating the devi e a number of parameters have to be set up in the MFR-200 to
allow log on to your ompany or Internet provider's mail server.
3 different login types, CRAM-MD5, LOGIN (AUTH=LOGIN) and non-authenti ated. It will try
them in that order, and take the first su essful login.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 5 of 28
Setting up is a hieved using the Telnet proto ol and a telnet appli ation is available for any
operating system. Che k your PC, Apple or Unix operator manual.
The menu driven setup allows the following parameters to be set up:
Required Not Required
Mailserver (smtp) IP address Fax return I.D.
Logon to mail server (a ount name) Fax telephone number
Password for a ount Lo ation Name
Destination email address Company Name
MFR-200 IP address (Fixed or DHCP allo ated
IP)
Password for the MFR-200
Network Gateway IP address
A fax is re eived, a onne tion with the mail server is established, the fax is de oded and sent
to the mail server as a TIFF file for ea h page embedded in the email.
If you are private individual use your email a ount and password as you use for your existing
mail lient on your omputer, this is all you need.
If you are a orporate user we re ommend to set up a dedi ated email a ount for the fax
re eiver i.e. fax1@mydomain. om and then opy the people to be informed of in oming faxes
from this a ount. This allows you to keep a opy of every re eived fax in this a ount for
re ording purposes. It is up to you if you want to give ea h fax re eiver its own mail a ount
or if you want to use the Lo ation Name to distinguish whi h devi e a tually re eived the fax.
Sin e the devi e only relies on TCP/IP and SMTP it will work in any ommon network
environment.
Important Information
NOT : The device is designed to operate in a typical office environment. Choose a location
that is:
 Well-ventilated and away from sources of heat including direct sunlight.
 Away from sources of vibration or physical shock.
 Isolated from strong electromagnetic fields produced by electrical devices.
 Provided with a properly grounded wall outlet.
 The modem/card must be installed in the top slot.
WARNING NOT S:
 o not attempt to modify or use the supplied AC power cord if it is not the
exact type required.
 Whenever the chassis cover is to be removed, ensure that the system is
disconnected from its power source and from all telecommunications links,
networks, or modem lines.
 o not operate the system with the cover removed.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 6 of 28
Installation
The illustration shows the setup of the ports and the diagnosti LEDs.
Connections
See the drawings on page 7 for installation examples.
Plug the PCMCIA modem ard into the top slot.
Insert your Ethernet RJ45 onne tion into the LAN ja k on the front.
NOT : If you do not have your Ethernet onne tion plugged in, there will be
no lights on power up.
The Modem’s RJ11 phone line able and adapter will plug into the modem ard at
the rear of the unit, with the other end into the RJ11 phone ja k on the wall.
Alternatively you may plug the FaxRe eiver into a phone splitter.
NOT : If you daisy hain from an outgoing fax ma hine, it should be
set to either don't answer or answer after 4 rings or more so that the
fax re eiver will pi kup first.
Conne t the power ord to the Swit h Mode Power Supply unit so ket.
Plug the AC ord from the Swit h Mode Power Supply into the 110V wall so ket.
The LEDs are driven by the Ethernet hip so they will only flash if the Ethernet
able is atta hed.
Plug the DC wires from the Swit h Mode Power Supply unit into the FaxRe eiver.
NOT : It will take about 10 se onds for the FaxRe eiver to be ready to
a ept a fax or telnet onne tion.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 7 of 28
Typi al installation repla ing an in oming fax ma hine:

Copyright 2006 Ringdale User Manual, 62-15820000 Page 8 of 28
Installation where an outgoing fax ma hine is required on in oming line:
NOT : If you daisy hain from an outgoing fax ma hine, it should be set to either
not auto answer or answer after 4 rings or more so that the fax re eiver will pi kup
first.
NOT : You should also set the fax ma hine to tone dialing and not pulse dialing.
Pulse dialing auses voltage spikes on the line that an be mistaken for an in oming
ring, and the FaxRe eiver will attempt to answer.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 9 of 28
L Ds
The LEDs are itemized as follows:
LK (Yellow) L D
The Link LED indi ates that the port is fun tionally onne ted to an external port.
It lights up solid when the onne ted hub is turned on and onne ted to the LAN.
If the LED does not light up, there may be a problem with the abling or the
Ethernet hub.
These last two LEDs enable monitoring of the traffi passing through the devi e.
TX (Red) L D
The Transmit LED blinks when a data pa ket is being sent from the FaxRe eiver.
This would indi ate that a fax has been re eived.
RX (Green) L D
The Re eive LED blinks when a LAN data pa ket is re eived. It is normal for this
LED to blink all of the time as long as there is any LAN a tivity.
NOT : The LED's are driven dire tly by the Ethernet hip. If you do not have the Ethernet
cable plugged in, the lights will not light, at power-up.
Reset Button
When this button is pressed and held for ten se onds on power-up, the FaxRe eiver will lear
any surplus information it is holding and revert to the default settings.
NOT : If you reset the defaults, it will be necessary to telnet into 11. .33.44 and
reconfigure all of the parameters

Copyright 2006 Ringdale User Manual, 62-15820000 Page 10 of 28
Configuration
Configuration an be done with any Telnet lient, like HyperTerminal or PuTTY. These
instru tions use the telnet lient provided with Windows. These are the steps ne essary to
onfigure the FaxRe eiver.
ST P 1 Conne t the FaxRe eiver to your network. Its Default IP address is 11.22.33.44.
a. On a PC that is on the same physi al network as the FaxRe eiver, temporarily
onfigure it to an IP Address on the 11.22.33.xxx network.
b. Start / Settings / Network Connections
. Local Area Connection / Properties / Internet Proto ol (TCP/IP)
d. Sele t Advanced and then add 11.22.33.55, subnet 255.255.255.0
ST P 2 Using Telnet onne t to the FaxRe eiver.
a. Start / Run…
b. Type in CMD and press Enter. (This will take you to the ommand prompt.)
. Type in “telnet 11.22.33.44” and press Enter.
d. It will respond “Enter Password”. If a password has not been set, you will
*not* be prompted for a password when you telnet into the devi e.
ST P 3 For ea h line item to be altered, type the number and then the information
followed by Enter. First enter a 1 to Setup IP.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 11 of 28
Your Network Administrator should provide the Unit IP and Unit Gateway address.
1) This unit IP address .......... 011.022.033.044 – should be hanged to an
unused IP address on your network. This IP address should be added to your
DHCP Server’s stati IP address list.
2) Gateway Address ............... 011.022.033.001– should be hanged to the IP
address of your default gateway. Typi ally, this is the lowest address on the
subnet, for example 192168100.001.
3) DHCP/RARP – This is a toggle. Entering 3 will swit h from Disabled to Enabled
and ba k.
NOT : If you use DHCP you must figure out what IP address it obtained. Methods
for doing this are overed in the troubleshooting se tion.
Q) Press Q when you have the IP addresses onfigured.
ST P 4 Enter a 2 to setup the SMTP Mailserver.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 12 of 28
Your email servi e administrator should provide the items 2-5. In some ases the
Mailserver login name and Destination Email address will be the same email address.
1) Mailserver SMTP IP address – This is the IP address and port of your SMTP
server. You should get this from your email administrator or ISP. If you have the
name of the SMTP mail server, (i.e., mail. ompany_name. om) you may be able
to ping it in order to get the IP address.
2) Mailserver SMTP IP port – The default is 25. This is most ommon. Other
ommon ports used are 26, and 2525.
3) Mailserver login name – Often this is an email address. When a fax is re eived
in the email box, it will ome from this user. Max 58 hara ters.
4) Mailserver login password – This is the password for the above email a ount.
There is a maximum of 58 hara ters. NOTE: passwords are ase-sensitive.
5) Destination mail address – This is where the email will be sent to. This an be
the same as item 2) or it may be an alias set up to forward to multiple users. Max
203 hara ters.
Q) Press Q when you have the Unit Email settings onfigured.
ST P 5 Enter a 3 to setup the Fax parameters.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 13 of 28
1) Fax reply I.D. is sent to the Sending Fax. 20 hara ters. This is usually displayed on
the display of the sending fax after establishing onta t , or re orded in its
log/print-out . It is not mandatory to have an ID. If it is not set, the FaxRe eiver will
send an ID of 20 spa es to the distant fax.
2) Fax number – This is the telephone number of the FaxRe eiver. Not required. Max
20 hara ters.
3) Fax Location – This an identify the spe ifi lo ation of the phone line in the building
or the ity that the FaxRe eiver is lo ated in. Not required. Max 28 hara ters.
4) Company Name – This is the ompany that is the proud owner of the FaxRe eiver.
Not required. Max 28 hara ters.
Q) Press Q when you have the Unit Fax settings onfigured.
4) Reboot after quitting (Disabled) – This setting is to be used if you enable DHCP or
RARP and want to get your new IP address now. Ensure you sele t "Save settings"
when quitting after setting the reboot option, otherwise hanges you have
made will be lost. Alternatively, you an enable the reboot option and quit
without saving settings if you to revert ba k to the previous settings.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 14 of 28
5) Change Telnet port (23) – This will enable the end user to set up a port that the
ompany does not blo k (e.g. port 80 or even port 25). That means that you
will be able to telnet into the FaxRe eiver from your desk, enable debug, send
a fax to the unit (also from your desk), and figure out what is going wrong. If
you hange the TELNET port number and don't reboot, the new number takes
effe t on the *se ond* new telnet session. i.e. open telnet on default port
23. Change to port 1234 and do a quit/save. Open another telnet session,
still on port 23, and quit. All following telnet sessions must be on port 1234.
P) Change Telnet password – If you do not hange this, anyone an a ess the unit
and hange the settings . Max 253 hara ters. For the telnet password, all ASCII
and non-ASCII hara ters may be used ex ept ontrol hara ters (those with HEX
odes below 0x20). Note however that some telnet lients will modify or not pass
non-ASCII hara ters, or may treat them as ontrol ommands for the telnet program
rather than passing them on, so best to sti k with standard keyboard letters, numbers
and pun tuation marks. A ented hara ters on non-English keyboards may also be
used without problem. Not required.
NOT : passwords are ase-sensitive.
The FaxRe eiver defaults to having no telnet password (fa tory reset).
!) Redirect debug to this screen – This allows you to a tivate a troubleshooting tool. When
a tivated, telnet will not timeout. More on this s reen in the troubleshooting se tion.
When you have ompleted your hanges, press Q to Quit.
Q) Quit
It will respond:
“Do you want to save your changes before quitting (Y/N)”
If you will enter y it will save your parameters and report: “All changes saved.
Goodbye”. The Telnet onne tion will then be dropped.
If you will enter n it will not save your parameters and report: “Quitting
WITHOUT saving changes. Goodbye”. The Telnet onne tion will then be
dropped.
NOT : If you select n it will keep the parameters until the next power cycle or
reboot. This will allow you to test the new parameters before saving them.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 15 of 28
Receiving a Fax
The FaxRe eiver is a silent operation devi e. Conne t the FaxRe eiver to a fax line. When a fax
is re eived, the Destination Email address will be sent an email. When this o urs, the red
Transmit LED will light. The email will have the subje t: “Incoming Fax”. The email will
have a message similar to this:
Ringdale® Fax Re eiver RFR 102 (v1.02) - Fax No: 512-869-2621
Lo ation: Hobbiton
Remote Fax ID: " 5129301699"
It will have an atta hment labeled “Page 001.tif (28.6 KB)”
You an use the default Windows viewer to see the fax.
NOT :
If either your Mailserver (smtp) IP address:port, Mailserver login name or password, the unit’s
IP address or Gateway Address are in orre t, the FaxRe eiver will not answer the all.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 16 of 28
Troubleshooting
PROBL M: LEDs do not flash at power-up
CAUS : Power ord not onne ted or the Ethernet able is not atta hed to a live Ethernet
network. The LEDs are driven by the Ethernet hip and will not flash unless an Ethernet
network is atta hed.
SOLUTION: Double- he k the power plug and the Ethernet onne tion.
PROBL M: It does not a ept a fax.
CAUS : The modem ard must be plugged in the top slot. The phone number is in orre t or
the LAN onne tion is dis onne ted. If it an not rea h the SMTP mailserver, it will not
answer the all.
SOLUTION: Make ertain that the modem ard is plugged in the top slot.
Plug an analog phone into the phone ja k at the wall and verify the phone number.
Make ertain that the LAN onne tion is atta hed and the Link LED is solid. The green LED
should flash when there is LAN a tivity to or from it.
Che k your email parameters with Telnet. In parti ular, verify the following:
2) Mailserver (smtp) IP address  from your SMTP server administrator
3) Mailserver login name  often this is your email address
4) Mailserver login password  ase-sensitive
5) Destination Email address
6) This unit IP address  This must be on the same subnet as the Gateway.
7) Gateway Address  Typi ally the same as the above address, but ending with “.001”.
After verifying the setup parameters, make ertain that you an ping the FaxRe eiver. From
the same host that you ping the FaxRe eiver, you should be able to ping the Gateway
Address and the Mailserver (smtp) IP address.
PROBL M: It a epted the fax but did not seem to email the a ount that we set up.
CAUS : Destination Email address is in orre t.
SOLUTION: Verify the Destination Email address. NOTE: Multiple destination addresses are
not supported.
PROBL M: I got an "In oming Fax" email, and when I brought this email up, it had a
message that said "O removed access to the following unsafe attachments in your
email".
CAUS : Outlook Express is onfigured to view atta hments as viruses.
SOLUTION: In Outlook Express, li k on the Tools menu and sele t Options. Cli k on the
Security tab. Take the he k out of "Do not allow attachments to be saved or opened
that could potentially be a virus”.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 17 of 28
PROBL M: I am getting poor quality images in the Fax TIFFs.
CAUS : Your image viewer does not properly support tagged image file (TIF) format . The
default Windows viewer should work fine.
SOLUTION: Try using Imaging or Imaging Preview that omes with Windows.
Right- li k on the TIFF file and sele t Open With.
It will bring up the Open With window, where you an sele t Imaging or Imaging Preview.
You an also put a he k in the "Always use this program to open these files" if you
wish. Cli k OK.
PROBL M: The sending fax reported "POOR LINE CONDITION".
SOLUTION: This ould mean any of the following:
a) The email parameters are not entered orre tly.
b) The email is being reje ted. (email box too full, spam filter parameters)
) Ethernet able is dis onne ted.
d) There is a poor line ondition.
QU STION: How do I reset to the fa tory default settings ?
ANSW R: Unplug the power, press the reset button, plugging the power ba k in while
holding reset for 10 se onds
PROBL M: I enabled the DHCP setting, but do not know what address was used.
SOLUTION: After the IP address is assigned, ping the address or range of
addresses that it ould have. Then within 5 minutes, use the ARP -A ommand to
see the IP Addresses assigned in that range. Look for IP Address assigned to the
Physi al Address that has the last six digits mat hing the Fax Re eiver’s serial
number.
Example:
C:\WINNT\system32>arp -a
Interfa e: 11.22.33.99 on Interfa e 0x1000003
Internet Address Physi al Address Type
192.168.10.1 00-A0-92-bb-23-20 dynami
192.168.10.23 00-A0-92-65-e - 4 dynami
192.168.10.36 00-A0-92-6d-7d-53 dynami
19 .168.10.165 00-A0-92-83-8b-0c dynami
If the Fax Re eiver's serial number is 838B0C then the IP Address is
19 .168.10.165.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 18 of 28
PROBL M: I have a fax ma hine used for outgoing faxes onne ted to a phone
splitter with the FaxRe eiver. When I try to send a fax, it does not dial.
SOLUTION: The fax re eiver should not affe t the operation of an outgoing fax on
the same line.
Ensure that the outgoing fax ma hine is set up for tone dialing and not pulse
dialing. Pulse dialing auses voltage spikes on the line that an be mistaken for an
in oming ring, and the 1528 will attempt to answer. If there is no in oming fax,
and tone dialing is used, the 1528 should not have any effe t at all on the operation
of the sending fax ma hine.
Another potential problem is that if someone tries to send an outgoing fax whilst a
fax is being re eived, it will mess up the re eption.
PROBL M: I have a fax ma hine used for outgoing faxes onne ted to a phone
splitter with the FaxRe eiver. When a fax omes in, the outgoing fax ma hine
answers the all first.
SOLUTION: You will need to disable the sending fax's auto-answer, otherwise it
will attempt to answer an in oming fax at the same time as the FaxRe eiver.
PROBL M: I do not know the IP address of my SMTP server and the ISP is
unavailable.
SOLUTION: If you have the name of the SMTP mail server, (i.e.,
mail. ompany_name. om) you may be able to ping it in order to get the IP address.
Try 25 for the port. If that does not work, try 26, and 2525.
QU STION: What does a good debugger tra e look like?
ANSW R: You should see “authenti ated”, “Answered”, “Getting Page”, “CCITT
data OK”, “Sending Page to MAIL”, “ok, send it”, “filename="Page001.tif”,
“Goodbye”, and “Modem Idle - awaiting all”.
QU STION: My debugger output does not look orre t. Can I send it to Te h
Support?
ANSW R: Yes. Using your mouse, right- li k on the blue bar at the top of your
telnet session, and sele t dit, then Select All. Next right- li k on the blue bar at
the top of your telnet session, and sele t dit, then Copy. Open an email, and do
a Paste or Ctrl/v. Send the email to support@ringdale. om.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 19 of 28
Glossary
CRAM-MD5 - is a hallenge-response authenti ation me hanism (hen e "CRAM") defined in
RFC 2195 based on the HMAC-MD5 MAC algorithm. It is employed by some SASL
implementations, SMTP-AUTH Mail submission agents, and LDAP v3 servers.
DHCP – Dynami Host Configuration Proto ol is a lient-server networking proto ol
that provides a me hanism for allo ation of IP addresses to lient hosts.
A DHCP server also provides onfiguration parameters spe ifi to the DHCP lient
host requesting, generally, information required by the lient host to parti ipate on
an IP network.
ISP – Internet Servi e Provider
L D - light emitting diode, an ele troni devi e that lights up when ele tri ity is passed
through it.
MD5 -- MD5 is one of a series of message digest algorithms. It is a widely-used
ryptographi hash fun tion with a 128-bit hash value. Internet standard RFC 1321.
NPMP -- Network Peripheral Management Proto ol.
PCMCIA -- Personal Computer Memory Card International Asso iation, and pronoun ed as
separate letters, PCMCIA is an organization onsisting of some 500 ompanies that has
developed a standard for small, redit ard-sized devi es, alled PC Cards.
PING -- Pa ket Internet Groper is a proto ol primarily used to troubleshoot IP network
problems.
SMTP -- Simple Mail Transfer Proto ol. Used for e-mail, port 25. SMTP gateways provide
a ess to TCP/IP e-mail servi es. SMTP is an Appli ation layer proto ol.
Telnet – The Internet standard proto ol for remote login. Runs on top of TCP/IP. Comes with
most Operating Systems.
TIFF - A ronym for tagged image file format, one of the most widely supported file formats
for storing bit-mapped images on personal omputers (both PCs and Ma intosh omputers).
TIFF graphi s an be any resolution, and they an be bla k and white, gray-s aled, or olor.
Files in TIFF format often end with a .tif extension.
UDP -- User Datagram Proto ol, uses best effort, no error- orre tion, and simple pa kets:
sour e address -- destination address -- length – he ksum. UDP is arried in the Proto ol
field of IP.

Copyright 2006 Ringdale User Manual, 62-15820000 Page 20 of 28
Technical Specifications
Network 10/100 base Ethernet
LAN
Conne tion
RJ45 10baseT
Proto ols TCP/IP, UDP, SMTP. Ping, NPMP
Email login
types
CRAM-MD5, LOGIN (AUTH=LOGIN) and non-authenti ated.
Phone Line PCMCIA Fax/Modem Card V.90 or V.92 56K
Power Supply External PSU
Input: 100 - 240 volts AC Frequen y: 47-63 Hz
Output: 5 Vd 2.5 A (uses than 5 watts)
Approvals CE, UL and CSA
Part No.: 00-18-0528-1100 US
00-18-0528-2400 UK
00-18-0528-2200 DE
Trademark Recognition
ModuLAN®, Ringdale® and FaxRe eiver™ are trademarks of Ringdale, In .
Windows is a trademark of Mi rosoft Corporation.
eZ80F91 MCU, eZ80 , and A laim are trademarks of Zilog.