When you hear "Wi-Fi Password Error", please check whether the
Wi-Fi password you entered in the rockhome app is correct;
When you hear "Authentication error", please ensure that your
Wi-Fi network is not an enterprise network, and the camera supports
only the network with a security level below WPA-2;
When you hear "Wi-Fi not found", please check whether you select
or enter the correct Wi-Fi name, and place the camera near the Wi-Fi
router and ensure that the router is powered on. Please note that 5
Ghz Wi-Fi cannot be searched by the camera;
When you hear "Retrieving IP time out", it indicates that there are
too many connected devices to your router. Please remove some of
the connected devices that are not commonly used or restart the
router to clear the unconnected devices. You may need to contact
the router administrator;
When you hear "Cloud service connection fail", please check
whether your router is connected to the Internet. When you hear this
error prompt, it is because your home network fails or the selected
router is a local area network server. Please ensure that the network
connection is normal, and try to temporarily turn off the firewall to
connect again.
Troubleshooting
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