Rocom HELPY GSM Instruction manual

Quick user guide Helpy GSM Issue 1.00
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Quick user guide
HELPY GSM
EN81.28 (2018) integrated
GSM lift emergency
call system

Quick user guide Helpy GSM Issue 1.00
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Content
Overview ...................................................................................................................................... 4
Installation place .......................................................................................................................... 4
Security advices............................................................................................................................ 5
Installation ................................................................................................................................... 6
SIM card installation .................................................................................................................... 6
GSM antenna ............................................................................................................................... 6
Connection of the external power supply..................................................................................... 6
Putting into service ...................................................................................................................... 7
Battery ......................................................................................................................................... 7
Reset button ................................................................................................................................ 7
Screw terminal block.................................................................................................................... 8
Connecting the emergency call button ........................................................................................ 9
General wiring diagram.............................................................................................................. 10
Programming ............................................................................................................................. 11
Enabling programming mode .................................................................................................... 11
Disabling programming mode ................................................................................................... 11
Telephone numbers .................................................................................................................... 12
Check the programmed telephon numbers................................................................................ 13
Recording identification message............................................................................................... 13
Delete identification message .................................................................................................... 13
Listen to the identification message........................................................................................... 13
ID code programming ................................................................................................................ 14
Check the programmed ID code................................................................................................. 14
Test call ...................................................................................................................................... 15
Check test call programming...................................................................................................... 15
Test alarms ................................................................................................................................. 15
Acknowledgement procedure .................................................................................................... 16
Check acknowledgement procedure .......................................................................................... 17
Speech connection ..................................................................................................................... 17
Check speech connection activation........................................................................................... 18
Relay function ............................................................................................................................ 18
Check relay function setting....................................................................................................... 19
Emergency button filtering ........................................................................................................ 20
Check emergency button filtering time ...................................................................................... 20
Time setting ............................................................................................................................... 20
Check internal clock time setting................................................................................................ 21
Date setting ............................................................................................................................... 21
Check actual date setting ........................................................................................................... 22
Volume setting........................................................................................................................... 22
Check the volume setting........................................................................................................... 23
Change the password ................................................................................................................ 23
Change language ....................................................................................................................... 23
Second and third tranquillization message ................................................................................ 24
Emergency call button ............................................................................................................... 25
Programming using a SD micro memory card ............................................................................ 25
Reset to factory default.............................................................................................................. 25
HOW TO USE (alarm call receiving)............................................................................................. 26

Quick user guide Helpy GSM Issue 1.00
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Alarm call to a alarm receiver (ESSETI, P100).............................................................................. 26
Alarm call to a normal phone (DTMF) ........................................................................................ 26
Driver contact............................................................................................................................. 27
Ending the alarm........................................................................................................................ 28
Optical indicators ....................................................................................................................... 29
Green LED for GSM signal strength............................................................................................ 29
Red LED for device status ........................................................................................................... 29
Yellow LED for alarm status........................................................................................................ 29
Blue LED for the power supply ................................................................................................... 29
Technical data ............................................................................................................................ 30
Your notes.................................................................................................................................. 31

Quick user guide Helpy GSM Issue 1.00
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Overview
Helpy GSM open case
A Internal power-supply connector
B Built-in backup battery connector
C Antenna cable connector
D Reset pushbutton
E Alarm pushbutton
F SIM Card slot with front panel
G Built-in loudspeaker connector
H Serial port for PC connection
I Micro SD Card slot
L RJ11 connector for local telephone
M Battery compartment door
N Terminal blocks
O Built-in microphone
Installation place
The installation place for the device must be:
- inside a dry room;
- free from dust, heat and direct sun radiation;
- free from liquids and chemical aggressive substances.
Before the installation please follow these advices:
- The device must be powered only using the voltage as indicated in the type lable.
- If a liquid gets into the device please disconnet immediatly the device from the
power supply. The device can be repaired only by qualified personnel.

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Security advices
Please read carefully this user guide before you install the device. Follow all security
advices. Not following the rules may be against existing law or cause dangerous
situations.
Helpy GSM is a low power radio transmission device, when it is powered it will send
and receive radio waves.
The device generates a magnetic field and must be used away from magnetic media
(like discs, tapes, and similar).
The use of the device near to electrical of electronical devices like radio, TV, phone-
sand PC may generate disturbances.
Radio disturbances
As any other wireless device Helpy GMS may be disturbed by radio waves.
Use in a car
Do not use the device while driving. If you plan to use the device in a car please
ensure that all installed device are protected against radio disturbances. Never use or
install the device near to an airbag or within the action radius of an airbag.
Use in a airplan
In an airplan Helpy GSM must be switched off. The use of GSM device in an airplan
is forbidden by law.
Use within an hospital
Switch Helpy GSM off if you are close to any electromedical apparature.
Please take care that disturbances may affect the use of cardiological and acoustical
devices. As Helpy GSM ist not a mobile device it is not intended for a use in con-
tact with human body. The use of the device within an hospital or any other health
facility is only possible if the security advices are followed with the highest attention.
Wherever the use of GSM devices is forbidden also the use and the installation of a
Helpy GSM is not permitted.
Use close to explosive material
Helpy GSM may not be used or installed within fuel depots, chemical facilities or
within areas where explosive gas is present or used. The installation and use of this
device within such enviroments can be done only following the highest security
advices.
Usage
Do not use Helpy GSM in contact with human body. Do not touch the antenna during
opertation if not specifically required. Use only original and approved spare parts.
- Static discharges may damage the device. Please ensure that you are staticaly
discharged using a power grounding before handling the device.

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Installation
Ensure that at the installation location a power plug in available nearby. For the wall
installation you can use the screws delivered with the unit.
It is very important that the Helpy GSM unit has all time the best GSM signal to
avoid disturbances during operation time. Before you install the device at his final
position be sure that it is the best spot you can find. To do this use an mobile phone
with a SIM card of the same provider that you are going to use with the Helpy GSM
and try at the spot you are going to use to setup a communication. If during the
conversation you will notice disturbances or interruptions you will have to look for a
better position.
SIM card installation
For the installation of the SIM card be sure that the devices is SWITCHED OFF! The
SIM card has to be placed into the specific slot. The card should have the PIN code
disabled.
PLEASE NOTE!
If you change the SIM card switch all time the POWER OFF!
Ensure that the PIN code of the SIM card is disabled with a mobile phone BE-
FORE you install it into the device.
If the SIM card is changed ensure that the new card has the PIN code is
disabled.
For a proper maintenance of the device you need a SIM card with SMS and
GPRS data volume. SMS is required for programming and data volume for firm-
ware updates. For data connectivity ensure that you have the APN user name
and password available from your provider.
GSM antenna
The antenna provided is connected to the device with the proper connector outside
the case. If you notice problems in getting a proper GSM network signal you may
change the antenna. Specific antennas may solve the problem. Ask the technical
support for more informations,
PLEASE NOTE!
Never power the Helpy GSM WITHOUT connected antenna. The radio transmis-
sion engine may be damaged.
The device is designed for statical installation and external power supply with 230
VAC. If required also a 12 VDC (min 11, max. 15 VDC) power voltage can be used.
The device has an internal NiMH battery for emergency power supply if external
power is missing.
Connection of the external power supply

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The external power supply and battery status is show by the blue LED (see also LED
indicators).
PLEASE NOTE!
While you are handling with the 230 VAC power be aware to fullfill all national
and international security standards as required.
If you need to switch off the device it is not enough to unplug the external
power supply unit, as in this case it will be still powered by the internal battery.
To complete switch off the unit you have to unplug the external PSU and the
Reset button
The reset button has two different functions:
Short activation
The actual alarm will be resetted.
Long activation (10 seconds)
The system will be complete resetted and restarted. All programmed data will not be
deleted.
Putting into service
After connection of the external power supply the device will first check the SIM
card. If no card has been installed, or if it is broken or cann't be recognized by
the unit, the red LED will start to flash quickly. In this case the SIM card has to be
changed.
If everything is OK the device will start the initialisation procedure and login to the
provider. This can take some time about 30 to 60 seconds. During this time the red
LED will flash quickly. After succesful login the red LED will flash slowly.
Battery
The bulid in NiMH battery is continously tested by the Helpy GSM. If it will dein-
stalled or fail the device will rise an appropiate alarm. The first time this procedure
will take place 6 hours after first activation. During the procedure the battery will
be discharged over a load for several hours. If after the test the battery capacity will
be below a defined level an appropiate alarm is rised. The discharging test will not
take place or will be interrupted if the device is missing the external power supply.
Furthermore the battery is protected against deep discharge. The battery should
be changed anyway all 2 to 4 years depending on the installation enviroment and
usage. In case of substitution only the same or a equivalent battery must be used to
avoid damage on the product.
PLEASE NOTE!
The battery should be changes in any case after 7 years.

Quick user guide Helpy GSM Issue 1.00
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Screw terminal block
Name Description
+ POWER SUPPLY INPUT (11-15VDC)(+)
- POWER SUPPLY INPUT (11-15VDC)(-)
AIP GIVEN ALARM INDICATOR LIGHT (output: 12VDC)
ARP RECEIVED ALARM INDICATOR LIGHT (output: 12VDC)
+12 12VDC OUTPUT (max. 100mA)
C COMMON TERMINAL FOR INPUT ALC
- NEGATIVE POLE
ALC ALARM INPUT FOR THE ELEVATOR CAR
ALY ALARM INPUT FOR THE PIT
IN1 FILTER INPUT
ALT2 OUTPUT FOR CONNECTING THE LOUDSPEAKER OF A PASSIVE SPEAKER
UNIT
MIC2 INPUT FOR CONNECTING THE MICROPHONE OF A PASSIVE SPEAKER UNIT
OR A SINGLE MICROPHONE
MIC3 INPUT FOR CONNECTING THE MICROPHONE OF A PASSIVE SPEAKER UNIT
OR A SINGLE MICROPHONE
- NEGATIVE POLE
TEL LOCAL TELEPHONE
RL1 RELAY
RL2 RELAY
VVX OUTPUT FOR CONNECTING AN ADDITIONAL ACTIVE SPEAKER UNIT
VVY OUTPUT FOR CONNECTING THE PIT ACTIVE SPEAKER UNIT
ALZ ADDITIONAL ALARM INPUT(4) OR AUXILIARY INPUT
AIN GIVEN ALARM INDICATOR LIGHT (output: 0VDC)
ARN RECEIVED ALARM INDICATOR LIGHT (output: 0VDC)
- NEGATIVE POLE
C1 COMMON TERMINAL FOR INPUT IN1(2)
Helpy GSM description of the terminal block

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Connecting the emergency call button
Powerless button with
plain contact
Existing button
Siren
Negative pole
+12 to 24 Vdc
Helpy GSM connecting an powerless alarm button (normal closed or normal open)
Helpy GSM connecting an existing alarm button (normal open)

Quick user guide Helpy GSM Issue 1.00
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General wiring diagram
Helpy GSM general wiring diagram
HELPY GSM (cabin top or machine room)
Machine room
intercom
Lift cabin
Pictogram yellow
Pictogram green
Emergency button
Microphone
or
passive speaker unti
Pit
Active speaker unit