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8/2022
MS-1 / MS-3 Music Streamer Setup
Important Note:
If the MS-1 / MS-3 Configuration Utility returns the message “Unable to Communicate with the Update
Server”, follow these steps:
1. Change the DNS Servers in the router to:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Please check with your system admin or router user guide for information on how to access and
change DNS addresses on your router brand.
2. Reboot the MS-1 / MS-3: Select “Action” then select “Reboot”
If you still get the “Unable to Communicate …” message, take these additional steps:
1. Launch the MS-1 / MS-3 configuration utility from the “RTI Music Configuration” in the start menu.
2. In the MS-1 / MS-3 configuration utility, select “Manage” then select “Network”.
3. Select the “Static IP Address” radio
button under the “Wired Interface” tab.
a. Select an available IP address
preferably outside the DHCP range
and type it into the IP Address field.
b. In the Mask field, enter in your
network subnet address.
c. In the Gateway field, enter in the
network gateway, typically the
router IP address.
4. Add both DNS server addresses as
entered in the router settings in the
DNS Servers box.
Primary: 8.8.8.8
Secondary: 8.8.4.4
5. Reboot the MS-1 / MS-3: Select “Action” then select “Reboot”
6. Update the license – see section G on the next page