Samsung OFFICESERV 100 Series User manual

iDCS Keyset
User Guide
www.samsung.com/bcs
FEATURES AND SPECIFICATIONS
LINE GROUPS
9 Local/LCR
800 ____________________________
801 ____________________________
802 ____________________________
STATION GROUPS
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
PAGING ZONES - DIAL 55 PLUS
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
*All External Zones and Internal Zone 0
PROGRAMMED MESSAGES
01 In A Meeting
02 Out On a Call
03 Out To Lunch
04 Leave A Message
05 Page Me
06 Out Of Town
07 In Tomorrow
08 Return Afternoon
09 On Vacation
10 Gone Home
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16* _____________________________
17* _____________________________
18* _____________________________
19* _____________________________
20* _____________________________
FEATURE ACCESS CODES
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Set Do Not Disturb
42 + xxx Cancel Message You Left
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
05/09
*Programmed Messages 16~20 not available on
the OfficeServ 7100.
iDCS_Keyset_User_Guide_Cover.qxp 4/30/2007 3:19 PM Page 1

for
OfficeServ™ 100, OfficeServ™ 500 and
OfficeServ™ 7000 Series
December 2009
iDCS KEYSET
USER GUIDE
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 1

Copyright 2006-2009 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping,photocopying or information retrieval systems—
without express written permission of the publisher of this material.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 2

TABLE OF CONTENTS
ABOUT THIS BOOK ....................................................................................1
THINGS YOU SHOULD KNOW ..............................................2–10
ASSEMBLING YOUR KEYSET ......................................................11
ADDING AN iDCS 14B KEY STRIP ........................................12
ADDING A KEYSET DAUGHTERBOARD
MODULE ..........................................................................................................13
OUTSIDE CALLS
Making an Outside Call................................................................................................14
Answering an Outside Call..........................................................................................14
Universal Answer ..........................................................................................................14
Recall/Flash ......................................................................................................................15
Busy Line Queuing with Callback ............................................................................15
Canceling Callback ........................................................................................................15
INTERCOM CALLS
Calling Other Stations ..................................................................................................16
Answering Intercom Calls ..........................................................................................16
Answer Modes ................................................................................................................16
Busy Station Callback....................................................................................................17
Busy Station Camp-on..................................................................................................17
Calling Your System Operator....................................................................................18
CALL PROCESSING
Holding Calls ............................................................................................................19–20
Transferring Calls ....................................................................................................20–21
Transfer with Camp-On................................................................................................21
Transfer to Voicemail ....................................................................................................21
Call Waiting ......................................................................................................................21
Conference Calls ............................................................................................................22
idcs_keyset.qxp 12/9/2009 9:07 AM Page 3

Forwarding Calls......................................................................................................23–25
Call Pickup ........................................................................................................................25
My Group Pickup............................................................................................................25
Privacy Release................................................................................................................26
DIALING FEATURES
Speed Dialing ..................................................................................................................27
Programming Personal Speed Dial Numbers ..............................................27–28
One Touch Speed Dialing............................................................................................28
Last Number Redial ......................................................................................................28
Manual Retry with Redial ............................................................................................29
Save Number with Redial............................................................................................29
Chain Dialing....................................................................................................................29
Automatic Redial/Retry................................................................................................29
Pulse to Tone Changeover ..........................................................................................30
Memo Redialing..............................................................................................................30
PAGING AND MESSAGING
Making an Internal Page..............................................................................................31
Making an External Page ............................................................................................31
All Page ..............................................................................................................................31
Meet Me Page..................................................................................................................32
Call Park and Page..........................................................................................................32
Messages—Set and Cancel ........................................................................................33
Returning Messages......................................................................................................33
Programmed Messages................................................................................................34
CONVENIENCE FEATURES
Do Not Disturb ................................................................................................................35
One Time DND ................................................................................................................35
Mute ....................................................................................................................................35
Background Music ........................................................................................................35
Established Call Pick-Up ..............................................................................................36
Appointment Reminder/Alarm Clock ....................................................................36
Door Phone Calls............................................................................................................37
Executive/Secretary Hotline ......................................................................................37
Executive Divert..............................................................................................................37
Group Listening ..............................................................................................................38
Account Codes ................................................................................................................38
idcs_keyset.qxp 12/9/2009 9:07 AM Page 4

Locking Your Keyset ......................................................................................................39
Manual Signalling ..........................................................................................................39
Off-Hook Voice Announce ..................................................................................39–40
OHVA Block ......................................................................................................................40
OHVA Reject ....................................................................................................................40
In Group/Out of Group ........................................................................................40–41
CUSTOMIZING YOUR KEYSET
AME Password ................................................................................................................42
Auto Camp-On ................................................................................................................42
Select Ring Tone ............................................................................................................42
Change Your Passcode ................................................................................................42
Set Answer Mode (Intercom) ....................................................................................43
Set Answer Mode (CO) ................................................................................................43
Automatic Hold ..............................................................................................................43
Headset Operation ........................................................................................................43
Hot Keypad ......................................................................................................................44
Key Confirmation Tone ................................................................................................44
Rejoining a Page ............................................................................................................44
Ring Preference ..............................................................................................................44
Auto Answer CO Calls ..................................................................................................45
Display Speed Dial Name............................................................................................45
Caller ID Review All........................................................................................................45
Secure OHVA ....................................................................................................................45
Configure Mobile Extensions (MOBEX)..................................................................46
DISPLAY FEATURES
Interactive Display Keys ..............................................................................................47
Directory Information ................................................................................................ 47
Call Log ..............................................................................................................................48
Dial by Name....................................................................................................................48
Call Progress Displays ..................................................................................................49
Display Number Dialed................................................................................................49
Call Duration Timer........................................................................................................49
Auto Timer ........................................................................................................................49
Timer Function ................................................................................................................49
Viewing Message Indications ....................................................................................50
Alarm Reminder Messages..................................................................................50–51
Personal Speed Dial Names........................................................................................51
Station Names ................................................................................................................51
idcs_keyset.qxp 12/9/2009 9:07 AM Page 5

Managing Key Assignments ......................................................................................52
LCR with Clear .................................................................................................................52
Backspace with LCR ......................................................................................................52
Text Messaging ......................................................................................................53–54
Caller ID .....................................................................................................................55–59
ANI .............................................................................................................................56–59
CLI ..............................................................................................................................56–59
iDCS 64B MODULE WITH KEYSET ........................................60
Samsung Voicemail ................................................................................61
Subscriber Services Menu Diagram .................................................................62–63
Accessing your Mailbox ............................................................................................64
Getting Started ...............................................................................................................65
Listen to your Messages .............................................................................................65
Subscriber Services Menu .........................................................................................65
Listening to Old or New Messages .........................................................................66
Group New or Old Messages ....................................................................................67
Record and Send a Message......................................................................................67
Access Manager ............................................................................................................68
Personal Greetings ........................................................................................................70
Mailbox Administration ..............................................................................................72
Message Broadcast ......................................................................................................74
Personal Services ...........................................................................................................75
Personal Administration Settings ............................................................................76
Keyset User Features ...................................................................................................77
Shortcuts .........................................................................................................................79
Interactive Displays .......................................................................................................79
E-Mail Gateway (EMG) ..........................................................................................79–81
PERSONAL SPEED DIAL NUMBERS ............................82–83
idcs_keyset.qxp 12/9/2009 9:07 AM Page 6

ABOUT THIS BOOK
Your iDCS keyset is the most visible part of your telephone system.No matter what
model keyset you are using telephone calls are handled the same way. The 28D
and 18D keysets have additional conveniences that are not available to 8D keyset
users.These are noted throughout this guide.
Please take the time to study this guide and to become familiar with the operation
of your keyset. Keep this guide handy. You may need to look up instructions for
infrequently used features.
Learning to use your keyset correctly will make everyday telephone communica-
tions a breeze.
This book is written based on the factory default settings for the feature access
codes. Sometimes, due to programming requirements, these codes may be
changed. If you find that a feature code does not work as described in this book,
please contact your installation and service company to determine the correct
code.
1
idcs_keyset.qxp 12/9/2009 9:07 AM Page 7

2
THINGS YOU SHOULD KNOW
USER ORIENTATION
iDCS telephones are called “keysets.”They contain buttons or “keys” that are used
to access or activate the many features of your office phone system.The keys with
paper designation strips are programmable keys. This means they can be pro-
grammed for a specific function on your keyset and that same button can be
something different on another keyset. See the system manager to get your most
frequently used features assigned to your programmable keys.When changes are
made, be sure that your programmable keys are relabeled properly.
Lines from the telephone company are“C.O. lines.”Calls on these lines are referred
to as “outside calls.”Your system can have individual C.O. line keys or lines may be
assigned to groups. When they are in a group, you access a line by dialing an
access code or pressing a route button. For example, dial 9 or press a “LOCAL” key
to get a local outside line. If Least Cost Routing is used, pressing the “LCR” key will
automatically select a preprogrammed C.O. line according to what digits are
dialed.Each line in the system is numbered, beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations. You
can press a DSS key instead of dialing the extension number. A DSS key lights red
when that station is busy (Busy Lamp Indication).
iDCS keysets provide distinctive ring patterns:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring tone
repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). These are tri-colored
LEDs that light green, red or amber (green and red together).
Intercom calls, also called internal calls, always appear on your CALL buttons.They
will always light green.You can have up to eight CALL buttons, but at least two are
recommended.
Outside calls appear on individual line keys if they are assigned.When an individ-
ual line is not assigned to its own key, it will appear on a CALL button.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 8

3
Your outside calls will light green on your keyset and red on other keysets. You
never lose sight of your calls while they are on hold.They stay right where you put
them and are identified with a green flashing light.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONE
All iDCS keysets are speaker phones. Pressing the ANS/RLS key will answer or
release a call on the speakerphone. Switching from the handset to the speaker-
phone is easy. Press the SPEAKER key and hang up the handset.
VOLUME CONTROLS
The iDCS keysets use the UP and DOWN keys to adjust the ringer volume while the
keyset is ringing, the speaker volume while the speakerphone is in use and the
handset volume while you are listening. These three levels will be stored in mem-
ory until changed. If background music is turned on at your keyset, the volume
keys will also control the level of music. The volume of pages heard through the
speaker of a keyset can be adjusted during a page announcement by using the
volume keys. There are 16 levels for each volume setting. The volume of off-hook
ring is controlled by a user-programmable setting.
TERMINAL STATUS INDICATOR
The terminal status indicator light is positioned on the top right corner of the key-
set above the display. The terminal status indicator is a tri-colored (red, green, and
amber) light that provides greater visibility of your keysets status than the indi-
vidual key LEDs.The terminal status indicator provides the following indications:
• Busy/Off Hook Steady Red
• Intercom Ring Flashing Red
• Outside Call Ring Flashing Green
• Recall Ring Flashing Amber
• Message Waiting Flashing Red
• Do Not Disturb Fast Flash Red at 1 Second Intervals
idcs_keyset.qxp 12/9/2009 9:07 AM Page 9

4
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system fea-
tures. If the system numbering plan has been changed some of the access codes
may not be correct.Your installing company can inform you of the correct codes.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you dialed
is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have done
something incorrectly. Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
idcs_keyset.qxp 12/9/2009 9:07 AM Page 10

5
iDCS 28D KEYSET
Scroll
Call 1 Call 2 Message
Memory Redial
Transfer Speaker
HOLD ANS/RLS
Volume
12ABC 3DEF
4GHI 5JKL 6MNO
7PQRS 8TUV 9WXYZ
0OPER
iDCS 28D
32 CHARACTER DISPLAY
Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used
to provide your keyset status.
SOFT KEYS
Used to activate
features via the
display.
SCROLL KEY
Used to scroll
through dis-
plays.
20 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used for CALL
buttons, intercom calls, outside lines
and many other system features.
8 PROGRAMMABLE KEYS WITH TRI-
COLORED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for One
Touch dialing and many other system
features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring and
page volumes.
MICROPHONE
For handsfree
operation.
ANSWER/RELEASE KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 11

6
iDCS 18D KEYSET
Scroll
Call 1 Call 2 Message
Memory Redial
Transfer Speaker
HOLD ANS/RLS
Volume
12ABC 3DEF
4GHI 5JKL 6MNO
7PQRS 8TUV 9WXYZ
0OPER
iDCS 18D
32 CHARACTER DISPLAY
Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used
to provide your keyset status.
SOFT KEYS
Used to activate
features via the
display.
SCROLL KEY
Used to scroll
through dis-
plays.
10 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used for CALL
buttons, intercom calls, outside lines
and many other system features.
8 PROGRAMMABLE KEYS WITH TRI-
COLORED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for One
Touch dialing and many other system
features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring and
page volumes.
MICROPHONE
For handsfree
operation.
ANSWER/RELEASE KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 12

7
iDCS 8D KEYSET
Scroll
HOLD ANS/RLS
12ABC 3DEF
4GHI 5JKL 6MNO
7PQRS 8TUV 9WXYZ
0OPER
Call 1 Call 2 Message Transfer
Speaker
VOLUME
iDCS 8D
32 CHARACTER DISPLAY
Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used
to provide your keyset status.
SOFT KEYS Used to
activate features via the
display.
SCROLL KEY Used to scroll
through displays.
8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for One
Touch dialing and many other system
features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring
and page volumes.
MICROPHONE
For handsfree operation.
ANSWER/
RELEASE KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 13

8
iDCS 64B AOM
12345
678910
11 12 13 14 15
16 17 18 19 20
21 22 23 24 25
26 27 28 29 30
31 32 33 34 35
36 37 38 39 40
41 42 43 44 45
46 47 48 49 50
51 52 53 54 55
56 57 58 59 60
61 62 63 64
64 PROGRAMMABLE KEYS WITH
RED LIGHTS Used to call stations
directly, to indicate busy conditions of
other stations, for One Touch dialing
and many other system features.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 14

14 PROGRAMMABLE KEYS WITH
RED LIGHTS Used to call stations
directly, to indicate busy conditions of
other stations, for One Touch dialing
and many other system features.
iDCS 14B STRIP
9
idcs_keyset.qxp 12/9/2009 9:08 AM Page 15

KEYSET DAUGHTER MODULES
[28 AND 18 BUTTON KEYSETS ONLY]
iDCS 28D and 18D button keysets can have one of three different types of daugh-
ter module installed on them to enhance the operation of the keyset or to provide
an additional local port depending on the type of module.
iDCS KDB-DIGITAL LINE INTERFACE
(FKDBD) [NOT SUPPORTED ON OS 7030, OS 7100, 7200-S]
If your keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D
operation (your installing company can determine this) you may install a daugh-
ter module that provides a Digital Line Interface (DLI) port for connection of a dig-
ital station device such as a keyset or 64 button module.
iDCS KDB-SINGLE LINE INTERFACE
(FKDBS) [NOT SUPPORTED ON OS 7030, OS 7100, 7200-S]
If your keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D
operation (your installing company can determine this) you may install a daugh-
ter module that provides a Single Line Interface (SLI) port for connection of a stan-
dard telephone device such as a cordless phone. [NOT SUPPORTED ON OfficeServ
7030, OfficeServ 7100 or OfficeServ 7200-S]
10
idcs_keyset.qxp 12/9/2009 9:08 AM Page 16

11
ASSEMBLING YOUR KEYSET
• Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment clips
and press outward while simultaneously pressing down on the keyset body
with your fingertips.
• Plug the handset cord into the jack marked with the symbol.
• Route the handset cord out the RIGHT side of the keyset as you look at it face
down.
• Reattach the base pedestal.
• Plug the line cord into the jack on the base of the keyset marked with the
symbol and route it through one of the cable channels in the bottom
of the base pedestal.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 17

ADDING AN
iDCS 14 BUTTON KEY STRIP
• Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment clips
and press outward while simultaneously pressing down on the keyset body
with your fingertips.
• Remove the ribbon cable knockout from the bottom of the keyset.
• Clip the 14 button strip to the side of the keyset.
• Plug one end of the ribbon cable into the keyset and the other end into the
14 button strip.
• Place the support bracket over the ribbon cable and secure with the six
screws provided.
• Reattach the base pedestal.
12
REMOVE KNOCKOUTS
CONNECT RIBBON CABLE
idcs_keyset.qxp 12/9/2009 9:08 AM Page 18

13
SECURING
SCREWS
REMOVE
KNOCKOUTS
ADDING A KEYSET
DAUGHTERBOARD MODULE
• Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment clips
and press outward while simultaneously pressing down on the keyset body
with your fingertips.
• Remove the two knockouts from the bottom of the keyset.
• Plug in the daughter module and secure with the two screws provided.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 19