Samsung NP950QED Assembly instructions

www.samsung.com
REPAIR GUIDE
NP950QED
NT950QED
English. Rev.1.0

2
Table of Contents
Usage Notices
4 Precautions for Repair
5 ESD (Electrostatic Discharge) Precautions
5 Instructional Icons
Software Update
6 Samsung Update
7 Samsung Recovery
11 Windows recovery feature
11 Q&A
User Test
13 Samsung PC Diagnostics
Exploded View and Parts List
15 Exploded View
16 Parts List
Disassembly and Assembly
18 Tools for Disassembly and Assembly
20 Adhesives and Materials for Assembly
21 Case Rear Remove
23 Battery Remove
25 Antenna Cable Remove
27 SSD Remove

3
Table of Contents
29 Cables Remove
31 Fan Remove
33 Main & Sub PBA Remove
35 Display Remove
36 Fingerprint Sensor Remove
38 Antenna Remove
40 Speaker Remove
41 Touchpad Remove
43 Speaker Assembly
44 Antenna Assembly
46 Fingerprint Sensor Assembly
48 Touchpad Assembly
57 Display Assembly
58 Main PBA Assembly
59 Sub PBA Assembly
60 Fan Assembly
61 Cables Assembly
63 SSD Assembly
64 Antenna Cable Assembly
66 Battery Assembly
68 Case Rear Assembly

Usage Notices
4
Usage Notices
All functionality, features, specifications, and other device information provided in
this document, including but not limited to, benefits, design, pricing, components,
performance, availability, and capabilities of the device are subject to change without
notice. Samsung reserves the right to alter this document or the device described herein
at any time, without obligation to provide notification of such changes.
Precautions for Repair
Samsung is not liable for any damage or defect determined to be caused by repair by
a non-authorized carrier, self repair or non-professional repair of the device. Samsung
is not liable for any resulting damage to the device, or any injury or other device safety
issue caused by any attempt to repair the device which does not follow these repair and
maintenance instructions.
Any damage to the device or defect caused by an attempt to repair the device by any
person other than a Samsung certified carrierwill not be covered by the warranty.
•
Use only demagnetized tools that are specifically designed for small electronic
repairs, as most electronic parts are sensitive to electromagnetic forces.
•
Use only high quality screwdrivers when servicing devices. Low quality screwdrivers
can easily damage the heads of screws.
•
Always use genuine replacement parts. Third-party replacement parts may not
function properly and could cause a fire or injury.
•
If you need to access the failure data of your device or need to get a more detailed
diagnosis, visit a Samsung Service Center.
•
If you need to replace unsold parts, visit a Samsung Service Center and receive
further instruction.
•
Before conducting repairs, remember to make backup copies of all important data
stored in the device.
•
Make sure to wear the appropriate safety equipment before carrying out repairs.
Samsung is not responsible for injuries that may occur because of not wearing the
proper safety equipment. Refer to Tools for Disassembly and Assembly for a list of
tools that you will need for assembling and disassembling the device.
•
Repair the device in a safe place.

Usage Notices
5
•
Before repairing the device, make sure the device is turned off. To turn off the
device, select the Start button ()and select
→
Shut down .
•
If the device is damaged, emits smoke, or if you smell something burning, stop using
the device immediately and contact Samsung.
•
It is recommended to use safety equipment such as glasses, gloves, and a mask
when repairing the device.
•
Be careful not to damage the device when removing the Case rear.
•
Before assembly, ensure that there are no screws or foreign objects around the
battery.
•
During assembly, check if there are any abnormalities before reattaching the Case
rear, and be careful not to damage the battery by hitting or denting it. If the battery
is damaged, visit a Samsung Service Center.
•
Before repairing your device, make sure its battery is fully discharged.
•
Visit www.samsung.com to view the device information, related material, and safety
information.
ESD (Electrostatic Discharge) Precautions
It is the sudden flow of electricity between two electrically charged objects caused by
contact, an electrical short, or dielectric breakdown. ESD can cause negative effects on
mobile device, especially electrical parts.
•
It is recommended to use ESD safety (Anti-static) equipment such as an anti static
wrist strap and gloves, and an ESD safe mat when repairing the device.
•
Increase the airflow to the work area to decrease the chance of accidental static
electricity discharges, as the potential for static electricity discharge may be
increased in low-humidity environments, such as air-conditioned rooms.
Instructional Icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information

Software Update
6
Software Update
Samsung Update
Install and update Samsung apps and drivers on the computer. You can search for or
download the BIOS, drivers, and apps over the internet. Keep the computer performing
better and more stably with
Samsung Update .
•
To check for available updates, the computer must be connected to the internet.
•
Only apps that have been installed with this app can be updated.
•
Images and features may differ depending on the model and the app version.
1 Select the Start button ( )
→
All apps
→
Samsung Update .
2 Read and agree to the User Agreement.
This step appears only when the app runs for the first time.
3 Select Update all . Or, select Install or Update of the item to be updated.
The items will be updated.

Software Update
7
Samsung Recovery
When a problem occurs with the computer, restore the computer back to the factory
default settings by using the
Samsung Recovery app (Recovery/Backup). It is also
possible to restore the computer to a previously backed up point. Back up important
data regularly before a problem occurs with the computer.
•
The Samsung Recovery app may not be provided in models with less than 64 GB
of storage. If you cannot access the Samsung Recovery app, refer to Windows
recovery feature.
•
Some functions may differ or may be unavailable depending on the version.
Refer to the app’s help information.
•
The Samsung Recovery app (Recovery/Backup) is not available when using CD/
DVD drives.
•
Recovering the computer erases the data or apps saved after a backup point.
Therefore, back up important data regularly before a problem occurs with the
computer.
•
When you open the app for the first time, read and accept the Terms and
Conditions when they display on the screen.
Recovering to factory default
You can restore the computer to its factory default settings. If necessary, back up
important data to an external storage device before restoring the system. Refer to
Backing up data.
1 When the computer starts Windows:
Select the Start button ()
→
All apps
→
Samsung Recovery .
When the computer does not start Windows:
Turn on the computer and press the
F4 key several times before the Samsung logo
appears.

Software Update
8
2 Select Computer factory reset
→
Start factory reset .
Follow the on-screen instructions to complete the recovery to its initial status.
Backing up data
Back up important data to an alternate internal drive or an external storage device
regularly to prevent data loss.
Backing up the current system
You can back up the factory default system or current system to an alternate internal
drive or an external storage device.
1 Select the Start button ()
→
All apps
→
Samsung Recovery
→
Back up computer .
2 Select a drive to save the backed up data and select Start backup .
•
When backing up to an external storage device, connect the device to the
computer and then select the external drive.
3 Follow the on-screen instructions to complete the backup.

Software Update
9
Backing up user data
You can back up data files and folders.
1 Turn on the computer and press the F4 key several times before the Samsung logo
appears.
2 Select Back up user data .
3 Select the files or folders to back up and choose a storage device to save the data to
and then select
Next
→
Start backup .
•
The backed up folders or files can be saved only on an external storage device.
Connect an external storage device to your computer first and then select the
external drive.
4 Follow the on-screen instructions to complete the backup.
Recovering after a backup
Select a backup point saved on an alternate internal drive or an external storage device
to recover the computer to that point.
1 When backing up to an external storage device, connect the device to the computer.
2 Select the Start button ()
→
All apps
→
Samsung Recovery .
3 Select Backup and restore management .
4 Select Restore of the data you want to recover and select Start restore .
5 Follow the on-screen instructions to complete data recovery.

Software Update
10
Copying the drive (making a disk image)
To replace the drive, move the data to the new drive by making a disk image. The
new drive must be large enough to hold the data from the current drive. Purchase an
external hard drive connector separately to connect the new drive to the computer.
When Windows is installed on a non-user replaceable disk, such as an eMMC, you
cannot copy the drive.
1 Connect the new drive to the computerwith an external hard drive connector.
2 Select the Start button ( )
→
All apps
→
Samsung Recovery .
3 Select Create a factory state disk or Create a disk copy .
4 Select a disk to be copied and select Start copy .
The data on the disk is copied to the new disk.

Software Update
11
Windows recovery feature
If the Samsung Recovery app is not supported by the computer, reinstall Windows using
the recovery feature of Windows.
Reinstalling Windows will erase all data saved on the computer. Back up apps and
personal data to an external storage device before reinstalling Windows.
1 Select the Start button ( )
→
Settings
→
System
→
Recovery .
2 Select Reset PC .
3 Select Keep my files or Remove everything .
After the system is recovered, select the Start button ( )
→
All apps
→
Samsung
Update
to install the required Samsung apps.
Q&A
When experiencing problems with the computer, try these solutions.
Windows
How can I uninstall an app?
1 Select the Start button ( )
→
Settings
→
Apps
→
Installed apps .
2 On the list, select next to the app you want to delete, and then select Uninstall .
Samsung Recovery
What is a Recovery Area?
The computer has an additional partition for restoring data or saving backup files (only
for models with the
Samsung Recovery app). This partition is called a Recovery Area and
it includes a recovery image comprised of the operating system and apps.

Software Update
12
Why is the capacity representation of the hard disk drive (HDD) in Windows
different from the product specifications?
The capacity of the storage device (HDD or SSD) of the manufacturer is calculated
assuming that 1 KB = 1,000 Bytes. However, the operating system (Windows) calculates
the storage device capacity assuming that 1 KB = 1,024 Bytes, and therefore the capacity
representation of the HDD in Windows is smaller than the actual capacity. The capacity
representation in Windows may be smaller than the actual capacity because some apps
occupy a certain area of the HDD outside of Windows.
For models with the
Samsung Recovery app, the HDD capacity representation in
Windows may be smaller than the actual capacity because the
Samsung Recovery app
uses a hidden area of 5–20 GB of the HDD to save the recovery image, and that hidden
area is not counted towards the total size available to Windows. The size of the
Samsung
Recovery
app varies by model.
What is a recovery image?
This refers to the operating system, drivers, and software that are converted to a data
image. It is required to recover the computer and is embedded in the computer’s HDD.
However, this is not provided for storage devices where the capacity is less than 64 GB.
How can I restore a computerthat does not have the Samsung Recovery app?
Restore the computerwith the recovery feature provided by Windows. Refer to the
Recover Functionality item in the help for more details.
Miscellaneous
The camera and the microphone are not working. How do I turn them on again?
When recording protect mode is activated, the camera and microphone will not work.
Select the Start button ()
→
All apps
→
Samsung Settings
→
Security and privacy and
select the
Block camera and mic switch to set it Off .
The computer does not turn on automaticallywhen the display panel is opened.
To turn on the computer, the display panel should be opened greater than a certain
angle.
The angle may differ depending on the model.
If the computer LED does not turn on automatically, press the Power button.

User Test
13
User Test
Samsung PC Diagnostics
This app provides the diagnostic features to help you to quickly test the hardware
components of Samsung PCs and easily check hardware issues.
•
Your PC must run the default OS which is provided by Samsung PC.
•
Images and features may differ depending on the model and the app version.
•
The provided hardware diagnostic items and each diagnostic feature’s test order
and its method may vary depending on the app version.
•
This app may be updated without any prior notice. You can download the latest
version of app at www.samsung.com.
1 Select the Start button ( )
→
All apps
→
Samsung PC Diagnostics .
2 Select Diagnostics on the main screen.
3 Select Start for the hardware diagnostic item you want to test.
The test will begin when the test screen appears.

User Test
14
4 Follow the on-screen instructions to proceed with the test.
•
Some parts of test run automatically but some parts require your interaction.
•
The test screen and its method may vary depending on the diagnostic items.
•
There may be a problem with the system if you force stop the test while the test
is running.
5 The test results will appear.
To finish the test, select
Exit .
6 Check the test results of the item which has completed the diagnostic test on the
main screen.

Exploded View and Parts List
15
Exploded View and Parts List
Exploded View

Exploded View and Parts List
16
Parts List
Number Name
B0001 Case Rear
B0009 RUBBER FOOT UP
B0010 RUBBER FOOT DOWN
B2001 ANTENNA-MAIN
B2002 ANTENNA-AUX
B2009 BRACKET POWER KEY
I0005 SSD
I0009 BATTERY
K9000 Display
M2000 Sub PBA
M3000 FAN-L
M3004 FAN-R
M3005 HEAT SINK
M4004 Main to Sub Cable
R0204 DUMMY-SSD
T0001 Case Front
T0101 Touchpad
T0103 Fingerprint Module(Power Key)
T0302 Touchpad Cable
T2001 SPEAKER-LEFT
T2002 SPEAKER-RIGHT
T9729 BRACKET-HOOK_FRONT
T9870 Touchpad Adhesive(for Touchpad)
T9875 Touchpad Adhesive(for Case Front)
W2041 TAPE INSULATION-FIX_CABLE-PROCESS

Exploded View and Parts List
17
Number Name
W2050 TAPE ABSORBER-SSD
W4000 SCREW-MACHINE
W4002 SCREW-MACHINE
W4005 SCREW-MACHINE
W4033 SCREW-MACHINE
W4034 SCREW-MACHINE
W4035 SCREW-MACHINE

Disassembly and Assembly
18
Disassembly and Assembly
Tools for Disassembly and Assembly
When repairing computers, you absolutely must wear protective equipment for your
safety.
Tool & Part Code Image Description
Safety Goggles Prevents accidents during repair
(protective equipment)
Safety Gloves (ESD
safe, cut-resistant)
Prevents accidents during repair
(protective equipment)
Safety Mask Prevents accidents during repair
(protective equipment)
Cross-head
Screwdriver
Tool for screwing in cross-head
screws
Opening Tool Tool for disassembling the
connector and other parts

Disassembly and Assembly
19
Tool & Part Code Image Description
Suction Cup Tool for disassembling the Case
rear and other parts
ESD Safe Tweezers
and Round Tip
Metal Tweezers
Tool for handling connectors,
cables, and other parts
Because it is possible to
damage parts or components
when using sharp tweezers,
use tweezers made with
plastic or rubber material.

Disassembly and Assembly
20
Adhesives and Materials forAssembly
The fasteners composition may vary depending on the repair parts, country, region, or
carrier.
Item Quantity Image Description
Touchpad Film
Jig
BA81-19474A
1
1 2 3
Film to set
touchpad on Case
front (Total 3 ea)
Touchpad
adhesive
BA02-03447A
1
Adhesive for
touchpad and Case
front assembly
Touchpad
adhesive
BA02-03642A
1
Adhesive for
touchpad assembly
on Case front
Please prepare this part for the Case front replacement.