Samsung WF457ARGSGR/AA Manual

1
WASHING MACHINE
Technical Information
Code No. : DC68-03152A_EN
• Duetopossibilityofpersonalinjuryorpropertydamage,alwayscontactanauthorized
technicianforservicingorrepairofthisunit.
• RefertoServiceManualfordetaiLCD/LEDinstallation,operating,testing,troubleshooting,and
disassemblyinstructions.
Models : WF457AR*
WF455AR*
AllsafetyinformationmustbefollowedasprovidedinServiceManual.
CAUTION
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
Model : WF457AR* Model : WF455AR*
(Techsheet)WF457AR-03152A_EN.indd 1 2012-03-07 �� 3:25:48

ALIGNMENT AND ADJUSTMENTS
2
GENERAL ERROR FUNCTION
NO
Error Code
(Diagnostic Code
Error Image)
Description Corrective Action
1dc Anunbalancedloadthatprevents
yourwasherfromspinning.
Redistributetheload,presstheStart/
Pausebutton.
2dS Thedoorisopenwhenthewasheris
running.
Closethedoortightlyandrestart
thecycle.Ifthecodereappears,call
customerservice.
3FL Yourwasherfailedtolockthedoor.
Makesurethedoorisrmlyclosed.
PressthePowerbuttontoturno
yourwasher,thenturnitonagain.
Ifthecodereappears,callcustomer
service.
4Hr Awatertemperaturecontrolproblem.
(Heatercontrolproblem) Callcustomerservice.
5LE Yourwasherhastriedtoll,buthas
notreachedtheproperwaterlevel. Callcustomerservice.
6LO Thedoorwillnotunlock.
Makesurethedoorisrmlyclosed.
PressthePowerbuttontoturno
yourwasher,thenturnitonagain.
Ifthecodereappears,callcustomer
service.
7nd
Yourwasherisnotdraining.Thiscan
alsomeanthattheunitsensesasmall
clogwhiledraining.
1.Turnotheunitfor10secondsand
thenturnitonagain.
2.SelecttheSpinOnlycycle.
3.PresstheStart/Pausetodrainthe
water.
Ifitstilldoesnotdrain,callforservice.
8nF
Yourwasherhastriedtollbutwas
unsuccessful.
Makesurethewaterfaucetsareopen
alltheway.Checkforbenthoses.
Checktheinletscreensonthehoses.
IfyouareusingaFloodSafetyDevice,
pleaseremovethedeviceandconnect
thewaterhosesdirectlytotheunit.
Checkifthehotwatersupplyhoseis
connected.
Youmustconnectthehotwatersupply
hosebecausehotwaterissuppliedby
theAutoTemperatureControl(A.T.C.)
functionifthetemperatureofthecold
waterislowerthan59°F.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
(Techsheet)WF457AR-03152A_EN.indd 2 2012-03-07 �� 3:25:48

ALIGNMENT AND ADJUSTMENTS
3
NO
Error Code
(Diagnostic Code
Error Image)
Description Corrective Action
9 nF1
Thehot/coldwaterhoseconnectionisnot
correct.
Pleaseconnectthehot/coldwater
hoseconnectioncorrectly.
10 OE Afaultisdetectedinthewaterlevel
sensor. Callcustomerservice.
11 1E TheWaterLevelsensorisnotworking
properly. Callcustomerservice.
12 E2 Ajammedkey. Callcustomerservice.
13 tE Atemperaturesensorproblem.
PressthePowerbuttontoturno
yourwasher,thenturnitonagain.
Ifthecodereappears,callcustomer
service.
14 3E Amotorproblem. Restartthecycle.Ifthecode
reappears,callcustomerservice.
15 2E High/Lowvoltagedetected. Restartthecycle.Ifthecode
reappears,callcustomerservice.
16 AE ACommunicationerrorbetweenthe
SUB(Sensor)PBAandtheMAINPBA Callcustomerservice.
17 AE4
ACommunicationerrorbetweenthe
WIFIPBAandtheMAINPBA
Callcustomerservice.
18 AE3 ACommunicationerrorbetweenthe
DRModuleandtheMAINPBA Callcustomerservice.
19 AE5 ACommunicationerrorbetweenthe
LCDPBAandtheMAINPBA Callcustomerservice.
20 8E AMEMSsensorproblem. Callcustomerservice.
21
SF1
SF2
SF3
Asystemerror Callcustomerservice.
22 SUdS
Toomanysudsaredetectedduringthewashsession.Theunitisputonhold
untilthe amountof sudshavebeen reduced.Theunit willthen goback to
operating.Whenitnisheswashing,the“End”and“SUdS”codeswillblinkin
turn.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
(Techsheet)WF457AR-03152A_EN.indd 3 2012-03-07 �� 3:25:48

ALIGNMENT AND ADJUSTMENTS
4
TEST MODE
Model: WF455AR*
Model: WF457AR*
Test Mode:
EachTestModefortheGRACESisasfollowsinthecomingpages.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
Special Test Mode
Power O State Quick Test Mode
Service Mode
Quick Spin Test Mode
Cycle Count Check Mode
S/W Version Check Mode
Fast Time Down Test Mode
Board Input Test Mode
Diagnostic Code
CheckMode
Demo Mode Wash
EEPROM Clear
Mode
Power On State
(Normal User Mode)
Special Test Mode
Power O State
Quick Test Mode
Service Mode
Demo Mode
Quick Spin Test Mode
Cycle Count Check Mode
S/W Version Check Mode
Fast Time Down Test Mode
Board Input Test Mode
Diagnostic Code
CheckMode
EEPROM Clear
Mode
Power On State
(Normal User Mode)
Special Test Mode
Power O State Quick Test Mode
Service Mode
Quick Spin Test Mode
Cycle Count Check Mode
S/W Version Check Mode
Fast Time Down Test Mode
Board Input Test Mode
Diagnostic Code
CheckMode
Demo Mode Wash
EEPROM Clear
Mode
Power On State
(Normal User Mode)
Special Test Mode
Power O State
Quick Test Mode
Service Mode
Demo Mode
Quick Spin Test Mode
Cycle Count Check Mode
S/W Version Check Mode
Fast Time Down Test Mode
Board Input Test Mode
Diagnostic Code
CheckMode
EEPROM Clear
Mode
Power On State
(Normal User Mode)
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ALIGNMENT AND ADJUSTMENTS
5
Quick Test Mode
Model: WF455AR*
Model: WF457AR*
Denition of Quick Test Mode:
- CheckoperationofallLED’s(VerifyfaultyLED).
- Checkmodelandsoftwareversion.
- Checkdierentoperatingmodes(e.g.watervalve,motor,door,drainpump,etc.).
How to Enter:
Model : WF455AR*
- Plugintheunit.
- PressSoilKey,SpinKeyandPowerKeyatthesameTime.
Model : WF457AR*
- Plugintheunit.
- PressStartandPoweratthesameTime.
BeforeenteringQuickTestMode,turnonAP.(WiFiAP)
AfterenteringQuickTestMode,WiFitestingisdoneautomatically.
Ifthereis“AE4”errorcheckWiFimoduleinLCDModule.
PresstheStartbuttonaftertheAE3orAE4erroroccurstocanceltheerrornoticationand
continuequicktestmode.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
(Techsheet)WF457AR-03152A_EN.indd 5 2012-03-07 �� 3:25:49

ALIGNMENT AND ADJUSTMENTS
6
Model : WF455AR*
1. AllLED’slightupanditsendsoutBeep
SoundwhenitentersintotheQuickTest
Mode.(Including7-Segment)
2 DisplayssoftwareversionforasecandClear
EEprom.(Ex.IfS/WVersionis49,7-Segment
willdisplaydE49)
3. Whentheversionisdisplayed,turnthe
Jog-Dial.Pressthefollowingkeystotestthe
variouscomponents.
- TempKey:WaterValveTest
- SpinKey:DoorLock/UnlockTest
- SoilKey:WaterHeaterTest
- Steam:DrainPump/BubblePump/
DirectValveTest
Model : WF457AR*
1. DisplayssoftwareversionforasecandClear
EEprom.(Ex.IfS/WVersionis49,7-Segment
willdisplaydE49)
2. Whentheversionisdisplayed,turnthe
Jog-Dialsothattheversiondisappears.
Pressthefollowingkeystotestthevarious
components.
- No.1Key:WaterValvesTest
- No.2Key:DoorLock/UnlockTest
- No.3Key:DrainPump/BubblePump/
DirectValveTest
- No.4Key:WaterHeaterTest
Quick Test Mode:
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
Quick Test Mode
S/W Version display
All LEDs On for 1 sec
(include 7-Segment)
All Devices Test using keys
1 Key 3 Key 4 Key2 Key
Quick Test Mode
S/W Version display
All LEDs On for 1 sec
(include 7-Segment)
All Devices Test using keys
1 Key 3 Key 4 Key2 Key
(Techsheet)WF457AR-03152A_EN.indd 6 2012-03-07 �� 3:25:49

ALIGNMENT AND ADJUSTMENTS
7
Service Mode
Denition of Service Mode:
- ServiceModeenablesservicetechnicianstoverifytheoperationofthewashingmachineand
dotroubleshooting.
- ServiceModecanbeenteredduringallwashingcyclewithoutinterruptingthecycleexcept
someoftestmodes.
- VarioustestscanbedonewithServiceMode.So,troubleshootingcanbedonebasedonthe
resultingdiagnosticcodes.
- If¨AE3¨or¨AE4¨erroroccured,presstheStartbuttonthenerrorwillbecleared.
How to Enter:
Model : WF455AR*
- ToentertheServiceMode,presstheSignalandExtraRinseKeysfor3secondsoruntiltheunit
sendsoutbeepingsounds.
Model : WF457AR*
- Method1:SelectTitleOption“1”onCourseSelectionMode.“PressExtrasfor3Seconds.
- Method2:Tap“3”threetimes“Tap“4”twotimes“Tap“3”onceOntheProgressMode.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
(Techsheet)WF457AR-03152A_EN.indd 7 2012-03-07 �� 3:25:49

ALIGNMENT AND ADJUSTMENTS
8
Service Mode:
1. ThewashermustbeontogointotheServiceMode.
2. Themotorspeedwillbedisplayedwhenstarted(Itdisplays0whenthemotordoesnotspin).
3. Thepresentstateofthemachinewillnotbechanged.
(i.e.,thecurrentcycleinprogresswillnotbeinterruptedandonlythedisplaywillchange)
4. FollowingInstructionsToexitServiceMode.
Model : WF455AR*
- PressSignalandExtraRinseKeysfor3secondagain,orPowerKey.Ifnokeyisoperatedduring
ServiceModefor5minutes,themachinewillreturntonormalusermode.
Model : WF457AR*
- TapSegment“4“threetimes“TapSegment“1”twotimes“TapSegment“4”onceOntheService
Mode.IfnokeyisoperatedduringServiceModefor5minutes,themachinewillreturnto
normalusermode.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
WF457AR* Service Mode
WF455AR* Service Mode
Signal + Extra Rinse
3 sec
Service Mode is canceled if no key is pressed for 5 minutes
before the washer operation begins. However, this is not true
when the washer operation has already started.
Power On State
(Normal User Mode) Service Mode
(Techsheet)WF457AR-03152A_EN.indd 8 2012-03-07 �� 3:25:50

ALIGNMENT AND ADJUSTMENTS
9
Quick Spin Test Mode
Model : WF455AR*
Denition of Quick Spin Test Mode:
- QuickSpinTestModeistodoSpinCheck.(HighRPM)
How to Enter:
- DuringServiceMode,presstheDelayStart+RinseAddKeysfor3secondstoenterQuickSpinTestMode.
- Cannotenteroncethewashingcyclehasstarted.
Quick Spin Test Mode:
AsitentersintotheQuickSpinTestMode,itstartsspinningandreachestoitsmaximumRPM.
OncetheSpinspeedreachesthemaximumRPM,thespeeddropsimmediately.
ToholdQuickSpinTestMode(enteringHoldSpeedMode),presstheStart/Pausebutton.Ifthe
Start/PausebuttonispressedduringQuickSpinTestMode,itwillstopacceleratingandholdits
spinningspeedfor10minutesbeforegoingbacktoQuickSpinTestMode.
Also,tocanceltheholdandallowQuickSpinTestModetocontinue,presstheSPINKeyIfyou
PressSPINkeywhenthewashingmachineisnotinHoldSpeedMode,QuickSpinModeisexited
andServiceModeisrestored.
Model : WF457AR*
Denition of Quick Spin Test Mode:
- QuickSpinTestModeistodoSpinCheck.(HighRPM)
How to Enter:
- Press“Spin”OntheServiceMode.
- Cannotenteroncethewashingcyclehasstarted.
Quick Spin Test Mode:
AsitentersintotheQuickSpinTestMode,itstartsspinningandreachestoitsmaximumRPM.
OncetheSpinspeedreachesthemaximumRPM,thespeeddropsimmediately.
ToholdQuickSpinTestMode(enteringHoldSpeedMode),presstheStart/Pausebutton.Ifthe
Start/PausebuttonispressedduringQuickSpinTestMode,itwillstopacceleratingandholdits
spinningspeedfor10minutesbeforegoingbacktoQuickSpinTestMode.
Also,tocanceltheholdandallowQuickSpinTestModetocontinue,presstheSPINKeyIfyouPress
SPINkeywhenthewashingmachineisnotinHoldSpeedMode,QuickSpinModeisexitedand
ServiceModeisrestored.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
Delay Start + Rinse Add for 3sec or after 10 minutes
Delay Start + Rinse Add
3 sec
While a cycle is not running
While it is not in Hold Speed Mode
Service Mode
Start/PauseQuick Spin Test Mode Hold Speed Mode
Delay Start + Rinse Add
(Techsheet)WF457AR-03152A_EN.indd 9 2012-03-07 �� 3:25:50

ALIGNMENT AND ADJUSTMENTS
10
Cycle Count Check Mode
Denition of Cycle Count Check Mode:
- CycleCountCheckModeistotallyupthenumberofwashings.
How to Enter:
Model : WF455AR*
- ToentertheCycleCountCheckMode,presstheSignalKeyduringServiceMode.
Model : WF457AR*
- Press“2”onTheServiceMode.
Cycle Count Check Mode:
1. ActivatetheServiceModeinadvance.
2.WhentheSignalkeyispressed,thetotalnumberofwashingswilllightupandasignalLCD/
LEDwillglow.
3.Themaximumnumberofcycleswillbe9999.
Thecounterwillrolloverto0andstartcountingagainafter9999.
4.Thecountingwillbecarriedoutattheendofthenormalcycle.
(FornormalandContinuousRuncycles,thecountiscarriedoutattheendofthecycles.
5. ToexittheCycleCountCheckMode,pressthe“Signal”keyagain.
S/W Version Check Mode
Denition of S/W Version Check Mode:
- S/WVersionCheckModeistobringupS/WVersioninformation.
How to Enter:
Model : WF455AR*
- ToentertheS/WVersionCheckMode,presstheSoilLevelKeyduringServiceMode.
Model : WF457AR*
- Press“4”OntheServiceMode.
S/W Version Check Mode:
1. ActivatetheServiceModeinadvance.
2. PresstheSoilLevelKeytobringupitssoftwareVersion
EX)GeneratedE49atVersion49(dEisMicomcode,49isit’ssoftwareversion)
3. ToexittheS/WVersionCheckMode,presstheSoilLevelS/Wonceagain.
Then,itreturnstotheServiceModewithmotorRPMilluminating.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
WF455AR* : Signal
WF457AR* : 2 Key
Service Mode Cycle Count
WF455AR* : Soil Level
WF457AR* : 4 Key
Service Mode S/W Version Check
Mode
(Techsheet)WF457AR-03152A_EN.indd 10 2012-03-07 �� 3:25:51