San Bruno Digital Phone User manual

San Bruno Digital Phone
USER GUIDE
Version 5.0
Note: As soon as installation is completed, you will need to activate your account by
lifting the telephone receiver and pressing four zeros (0000). Once activation is com-
pleted, enjoy your service!
Note: Seven digit local (650) dialing. Dial local and national long distance calls using
eleven digit dialing.
Always dial: 1 + (Area Code) + Number
San Bruno Digital Phone
USER GUIDE
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Dear Customer,
Thank you for choosing to use San Bruno Digital Phone!
New technology makes it possible for us to provide telephone
service to you over our existing broadband system, and because
the investment in the system is behind us, we are able to provide
service at very reasonable rates.
Our telephone service does what you expect, but with more fea-
tures and at a lower price. You can call all of the people that you
call today and there will be no distinction between your local and
your long distance telephone companies. Using the simple features
that come with our telephone service, it will be easy for you to
reach people, and it will be easier for people to reach you.
Our San Bruno Digital Phone requires you to use a touch tone
telephone. We recommend a telephone that has a Caller ID dis-
play and a “FLASH” button. While you can access all of the basic
features by telephone, you can access even more features via the
internet if you have a computer and go to www.digitaldialtone.net.
Using a computer and the internet, however, is not a requirement
for you to use San Bruno Digital Phone.
This User Guide provides information that you may find useful in
order to use all of the features of our new telephone service. We
hope you find San Bruno Digital Phone enjoyable to use. We are
pleased to provide it for you.
WELCOME!
The Staff at San Bruno
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PLACING CALLS THROUGHOUT THE US,
CANADA AND TO THE CARIBBEAN
When you use San Bruno Digital Phone, all telephone calls
placed to locations within the US, Canada and the Caribbean
are dialed the same way, using eleven digit dialing.
• Seven digit dialing for local (650) calls.
• Dial 1 plus the AREA CODE and the NUMBER to reach all
locations within the US, Canada and the Caribbean.
NOTE: Calls placed to the Caribbean will incur international
toll charges.
PLACING INTERNATIONAL CALLS
When you use San Bruno Digital Phone to place telephone
calls outside of the US and Canada you must dial according to
the requirements of the country you are calling.
When dialing the Caribbean use eleven digit dialing as de-
scribed previously.
When dialing any other country dial 011 plus the country code,
the city code and the number.
• Dial 011 plus the COUNTRY CODE plus the CITY CODE plus
the NUMBER to reach anyone outside of the US, Canada and
the Caribbean.
NOTE: Additional charges will always apply to calls placed
beyond the US, Canada and In Plan Countries.
DIRECTORY ASSISTANCE
• Dial 411 to reach Directory Assistance.
A charge will apply to each call placed to Directory Assistance.
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EMERGENCY ASSISTANCE
• DIAL 911 FOR EMERGENCY ASSISTANCE.
YOU ARE REQUIRED TO KEEP YOUR SERVICE ADDRESS CUR-
RENT BY PROVIDING IT TO SAN BRUNO CABLE.
ALSO;
IN THE EVENT OF A POWER OR SYSTEM FAILURE, OR IF YOUR
EQUIPMENT IS NOT CONNECTED CORRECTLY AND PLUGGED
IN, YOU WILL NOT BE ABLE TO USE YOUR SAN BRUNO DIGI-
TAL PHONE TO REACH 911.
MANAGING YOUR ACCOUNT
You can manage all of the basic features of San Bruno Digital
Phone via your telephone using your VOICE MAIL PIN, and
you can manage advanced features via the website using your
Telephone Customer Login and your website PASSWORD.
Each section below describes features as they are managed us-
ing your telephone, and each section continues to describe the
advance features as they are managed via the website.
Logging in via the telephone
When you ordered your service, the customer service repre-
sentative provided you with your VOICE MAIL PIN. If you do
not know your PIN, and do not have access to the internet, call
customer support for assistance.
Logging in via the website
Many features can be managed via the web site at
www.digitaldialtone.net. Once on the page, login using your
TELEPHONE CUSTOMER LOGIN and WEBSITE PASSWORD.
• You will have chosen your telephone customer login and
password at the time you registered for service.
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To manage your voice mail PIN and your website PASSWORD,
click on MY ACCOUNT and then click on EDIT PERSONAL IN-
FORMATION. You will see that you can change your voice mail
PIN and website PASSWORD. If you make any changes scroll to
the bottom of the page and click on SAVE.
VOICE MAIL
By default, inbound telephone calls will ring your telephone
4 times or until you answer. In the event that you do not
answer, your caller will hear a voice mail greeting and will be
able to leave you a message.
You can listen to, and save or delete your messages and you
can choose from either of two system greetings, a greeting
with your name, or you can choose to customize your greeting.
Listening to Voice Mail
• To listen to your messages from your home telephone lift
your telephone handset and press 777. (If you dial 777#
your connection will be made more promptly.) You will be
prompted to enter your voice mail PIN. Once you provide
your PIN, you will be logged in.
Once you have logged in, new messages will automatically
play. Once any new messages have played, any saved mes-
sages will play. After listening to each message, you can
choose to delete it, save it or if you wait the message will
be saved by default.
• To delete a message press 7.
• To save a message press 9.
• To skip past the voice prompt press 4.
At any time you can stop listening to messages and go back to
the main menu by pressing *.
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Listening to Voice Mail, cont.
• To listen to your messages while away from your home
telephone, dial your home telephone number; once the
greeting begins to play press *. Enter your PIN. Once
logged in, follow the directions above.
Managing your greeting
Log into the system by entering your password. Any messages
will begin to play. To skip the messages and go to the main
menu press *. Once at the main menu press 2 to manage your
greeting and press 1 to listen to the active greeting.
• To use a generic system greeting –
Press 2 then 1 to listen to the generic phone greeting.
Press 2 and then 2 to activate the generic phone greeting.
• To use a greeting with your telephone number -
Press 3 and then 1 to listen to the greeting that includes your
telephone number.
Press 3 and then 2 to activate the greeting with your tele-
phone number.
• To use a greeting with your name -
Press 4 and then 3 to record your name.
Press 4 and then 1 to listen to the greeting with your name.
Press 4 and then 2 to activate the greeting with your name.
• To use a customized greeting -
Press 5 and 3 to record your customized greeting.
Press 5 and 1 to listen to your customized greeting.
Press 5 and 2 to activate your customized greeting.
To exit the system simply hang up.
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Web Based Features for Voice Mail
Listening to Voice Mail using a computer:
You can listen to your voice mail from the website by logging
in using your TELEPHONE CUSTOMER LOGIN and the website
PASSWORD. Once you have logged in, you will be on the Voice
Mail page. Your current voice mail messages will be listed. You
can click “Listen” to listen to a voice mail message, you can click
“Download” to download your message on to the computer
that you are using, and you can click “Remove” to send your
voice mail message to the trash. Voice Mail messages can be re-
stored from the trash for 7 days from the day they were deleted.
Voice Mail Notification & Emailing Voice Mail
San Bruno Digital Phone can automatically notify you when you
have received a new voice mail, and if you would like, we can
email the voice mail to you. (Even if we email it to you, you can
still listen to it over the telephone as usual.)
To manage this option, go to www.digitaldialtone.net and login
using your Telephone Customer Login and the website PASS-
WORD. You will be on the voice mail page. Click on EDIT SET-
TINGS, choose to be notified when you receive a new voice mail,
and choose whether to have your voice mail attached to the
notification.
If you have elected to receive your voice mail via email, click on
messages with the subject New Voice Mail and play the .wav file
on the computer.
Voice Mail Greeting via the website
You can use the website to choose from among 4 possible greet-
ings. To use a greeting with your name, or to use the custom-
ized greeting, you will need to record your name and/or your
customized greeting via the telephone before you go to the
web page.
• To record your name, log in to the voice mail system and
press * to get to the main menu. Press 2 to manage greetings.
Press 4 and then 3 to record your name.
Press 4 and then 1 to listen to a greeting that includes your
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• To record a customized greeting, log into the voice mail
system and press * to get to the main menu. Press 2 to
manage greetings.
Press 5 and 3 to record your customized greeting.
Press 5 and then 1 to listen to your customized greeting.
To choose your greeting via the website go to www.digitaldial-
tone.net and login using your TELEPHONE CUSTOMER LOGIN
and the website PASSWORD. You will be on the voice mail
page. Click on EDIT SETTINGS; use the drop down menu to
select the generic greeting, the greeting that includes your
telephone number, the greeting that includes your name or
your customized greeting. Once you have made your selection
click Save.
FEATURES
Caller ID
Inbound Calls – Callers will be able to reach you by dialing
your telephone number as they usually do. If you are using a
telephone with a Caller ID display, the identity of many call-
ers will be displayed to you. The caller must be calling from a
telephone network that passes Caller ID, and the caller must
not have blocked Caller ID in order for their Caller ID to be
displayed to you.
Anonymous Call Rejection
Inbound calls - The system default allows callers who have
blocked their Caller ID to reach you, however, you can go to
the website and choose to reject anonymous calls.
• Go to the website, login and click on MANAGE FEATURES.
Check Anonymous Call Rejection, scroll to the bottom of
the page and click save.
If you select this option, any caller who has blocked Caller ID
will hear a message informing them that you do not accept
anonymous calls, and you will not be disturbed.
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Blocking Caller ID
Outbound calls – When you place a telephone call your identi-
ty may be displayed on the Caller ID display of the person you
are calling unless you Block Caller ID.
By default, the system will display your Caller ID to people that
you call. To block your Caller ID from being displayed to the
people that you call, log into the website, click on MANAGE
FEATURES, check the box to prevent your Caller ID from be-
ing displayed, scroll to the bottom of the page and click save.
Please note that many people reject calls from callers blocking
their Caller ID. To display Caller ID on a per call basis, press *82
and then dial as usual.
• To block Caller ID for all calls, log into the website, click on
MANAGE FEATURES, check the box to prevent your Caller
ID from being displayed, scroll to the bottom of the page
and click save.
• To display Caller ID on a per call basis, press *82 and then
dial normally.
Call Waiting
If you are on the telephone when another party dials your
number, you will hear a beep over the voice of the person that
you are speaking with.
• Put the first party on hold to speak with the second by
pressing the flash button or by depressing the switch hook
for half a second.
• Switch back to the first party by pressing the flash button,
or depress the switch hook for half a second and you will
again be speaking with the first party.
You can disable Call Waiting so that you are not disturbed
while on any given telephone call that you are placing, press *
70, listen for a second dial tone and then dial as usual and Call
Waiting will be disabled for the duration of that call.
• To disable Call Waiting for all calls press * 57.
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To enable Call Waiting for all calls press * 56.
If a caller dials your telephone number while you are on the
telephone and have Call Waiting disabled, by default, the
caller would be forwarded to voice mail. Using the website,
however, you can customize the way that incoming calls are
handled while you are on the telephone. See Manage Fea-
tures below.
Three Way Calling
If you would like to add an additional party to a telephone call
that is already in progress, use Three Way Calling.
Once you are engaged in a telephone call, depress your switch
hook for half a second, or press your flash button, listen for
the second dial tone and dial the third party’s telephone num-
ber. When they answer, you can have a private conversation,
and then press the switch hook or the flash button to join the
third party to the call.
Call Return
In the event that you miss a telephone call and would like to
return it, you can use Call Return to call the party, providing
that their Caller ID was presented to you.
To return a call press *69.
ADVANCED MANAGE FEATURES VIA THE WEBSITE
Speed Dial
You can dial frequently called telephone numbers by pressing
just three buttons using Speed Dial.
To create Speed Dial shortcuts, log into the website, click on
Manage Features, and click on Set-Up Your Customized Speed-
Dial Numbers. Your current speed dial settings will be pre-
sented.
To change your Speed Dial shortcuts, click edit, change the
names and telephone numbers displayed in the editable fields,
and when you are done click save.
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Call Handling Options
By default, any caller who has not been blocked from reaching
you by the Anonymous Call Rejection feature will cause your
telephone to ring, and the caller will hear ringing until you
answer your telephone, or until the call is forwarded to voice
mail.
You have the option of choosing special handling options for
particular callers or for specified call conditions such as when
you are on the telephone, or when you are reachable via an-
other telephone number. CAUTION: TO RETRIEVE YOUR VOICE
MAIL FROM OTHER THAN YOUR OWN TELEPHONE, YOU
MUST SELECT CALL HANDLING OPTIONS THAT ALLOW YOU TO
REACH YOUR VOICE MAIL FROM OTHER TELEPHONES.
NO ACTION – Under the specified call condition, when a call is
placed to your telephone, the telephone will ring until an-
swered, until the caller hangs up, or for 2 minutes.
FORWARD TO VOICE MAIL – Under the specified call condition,
when a call is placed to your telephone, the incoming call will
be forwarded to voice mail.
FORWARD TO NUMBER – Under the specified call condition,
when a call is placed to your telephone, the incoming call will
be forwarded to a specified telephone number. Charges may
apply to forwarded calls.
FORWARD TO GROUP – Under the specified call condition,
when a call is placed to your telephone, the incoming call will
be forwarded to a group of telephone numbers as specified
in Forward Groups settings. Charges may apply to forwarded
calls.
• To establish a forward group, login, click on Manage Fea-
tures, and click on Forward Groups.
• Click on New Forward Group, provide the name of the
group, select RING ALL from the drop down menu and click
Save.
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• From the Forward Groups page, find your new Forward
Group and click on Group Items.
• Click on New Hunt Group Item, provide the name of the
group item, the telephone number for the item, and click
save.
• To add additional Group Items, repeat the previous step.
• To review your work click on Manage Features, Forward
Groups, find your new Forward Group and click on Group
Items.
FORWARD TO RING – Under the specified call condition, when
a call is placed to your telephone, your telephone will not ring.
The caller will, however, hear false ringing for approximately 2
minutes.
FORWARD TO RING AND VMAIL – Under the specified call con-
dition, when a call is placed to your telephone, your telephone
will not ring. The caller will however hear approximately 4
false rings and then be transferred to voice mail.
FORWARD TO BLOCK – Under the specified call condition,
when a call is placed to your telephone, your telephone will
not ring, and the caller will hear a reorder tone.
FORWARD TO BUSY – Under the specified call condition, when
a call is placed to your telephone, your telephone will not ring
and the caller will hear a busy signal.
Selecting Call Handling Options for Various Conditions
Call Filtering
While the system treats all incoming calls identically, as long as
they have not been blocked from reaching you by the Anony-
mous Call Rejection, the Call Filter feature gives you have the
option of choosing a call handling option for certain callers.
To specify Call Filtering for any given caller, login to the web-
site, click on Manage Features, click on Customize How Incom-
ing Calls Are Handled, click on New Filter, provide the name
of the person who’s call you want filtered, provide the caller’s
telephone number, select the special handling from the drop
down menu, provide the call forward number if you want the
Call Handling Options, cont.
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call to be forwarded, or provide the forward group if you
want the call forwarded to a group, and click save.
To enable Call Filtering, login into the website, click on Man-
age Features, check the box for Enable Call Filtering, scroll
down and click Save.
Selecting Call Handling Options for Various Conditions, cont.
This feature can be used to make you more accessible to cer-
tain callers and less accessible to others. If a caller does not
show their Caller ID, their calls will not be filtered.
Unconditional Call Handling
Calls that have not been blocked by the Anonymous Call Rejec-
tion feature, and not Filtered, will next be handled according
to the Unconditional Call Handling setting you choose.
The normal setting for this feature is NO ACTION. Using the
NO ACTION setting, incoming telephone calls that are not oth-
erwise handled, will ring your telephone. IF YOU SELECT ANY
OF THE OTHER OPTIONS, YOUR TELEPHONE WILL NOT RING.
This setting is most often changed if you do not want to be
disturbed, or if you want your calls forwarded automatically to
another number.
Busy Call Handling
Busy signals have almost become a thing of the past now that
so many people use Call Waiting and Voice Mail. With Call
Waiting, you are able to switch between your current call and
an incoming call, or if you ignore the incoming call, the caller
can be automatically transferred to voicemail, so callers will
not hear a busy signal.
If, however, you do not wish to be disturbed while on any
particular telephone call, you can dial *70 before dialing the
number, and Call Waiting will be disabled during that call. If
you don’t ever want to be disturbed while on the telephone
you can disable Call Waiting for all calls by pressing *57. Call
Waiting can be enabled again, if you so choose, by pressing
*56.
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Call Handling Options, cont.
With Call Waiting disabled, if you are on the telephone when
another call comes in, you have the choice of having the tele-
phone call forwarded immediately to your voice mail, or if you
don’t use voice mail, you might want to provide your caller
with a busy signal.
The Busy Call Handling setting has no effect unless you disable
Call Waiting. If you disable Call Waiting, we strongly suggest
that you select FORWARD TO VOICE MAIL, or if you have an
answering machine and do not use voice mail, we suggest you
choose FORWARD TO BUSY.
Login, click on FEATUE MANAGEMENT, scroll down to Busy Call
Handling, and select FORWARD TO VOICE MAIL or FORWARD
TO BUSY.
Unanswered Call Handling
Calls that have not been blocked by the Anonymous Call Rejec-
tion feature, not Filtered, and not otherwise handled, will be
handled according to the Unanswered Call Handling setting.
The normal setting for this feature is FORWARD TO VOICE
MAIL. Using the FORWARD TO VOICE MAIL setting, incoming
telephone calls that are not otherwise handled will ring your
telephone approximately 4 times or provide you with a call
waiting indication if you are on the telephone. Your caller will
hear approximately 4 rings, and if you do not answer the call,
it will be forwarded to voice mail.
Alternatively, if you use a telephone answering machine rather
than the system’s voice mail, you might choose the NO ACTION
setting for this feature. Using the NO ACTION setting incom-
ing telephone calls will ring your telephone until you answer,
or the answering machine picks up. If you are on the tele-
phone, you will hear a call waiting indication and your caller
will hear rings until you switch to the incoming call. If you
do not switch to the incoming call, the call will be terminated
in one minute and the caller will not have an opportunity to
leave you a message.
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Call Handling Options, cont.
Unavailable Call Handling
From time to time a problem such as a power failure may
interrupt your telephone service. In the event that telephone
calls can not be completed to your telephone, you can deter-
mine how the call should be handled. We recommend that
you choose to FORWARD TO VOICE MAIL, however you may
select any of the available options.
Quick Start
Use seven digit dialing for local (650) calling and eleven digit
dialing for local and domestic long distance calling.
Manage your account at www.digitaldialtone.net.
Retrieving Voice Mail - Dialing 777# then enter your password.
If you are away from your home phone, dial your home tele-
phone number from any telephone, press * when you hear the
greeting, and enter your password.
Call Waiting - To disable Call Waiting press *57. To enable
Call Waiting press *56. To disable call waiting for just one call
press *70.
Don’t Ring My Phone - If you don’t want to take calls, log into
the web site, go to Manage Features, scroll down to Uncondi-
tional Call Handling and choose how you would like your calls
directed.
Voice Mail Settings – If you use a voice mail box, Busy Call
Handling, Unanswered and Unavailable Call Handling should
be set to Forward to Voice Mail. Customizing these settings on
the Manage Features page is permissible.
Disabling Voice Mail – If you are not using a voice mail box,
Busy Call Handling, Unanswered Call Handling and Unavailable
Call Handling should be set to NO ACTION. Customizing these
settings on the Manage Features page is permissible.
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REV. 10/2007
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