Santec SNC-380DN User manual

Version 1RN / 2008
USER MANUAL
IP
-
Camera
Day/Night
Model
SNC
-
380DN

1
Dear customer!
We are thankful, that you have decided to use our SANTEC product.
Please read this manual carefully and follow the instruction before the first usage of the product.
Should you require any technical assistance, please contact your SANTEC reseller or call our hot
line.
Further Information is available on our web site: www.santec-video.com
Impressum:
The Copyright of this manual belongs inclusively to SANYO VIDEO Vertrieb AG. Any duplication even on a digital data medium
requires an approval in writing of SANYO VIDEO Vertrieb AG. Reprint –even in extracts –is forbidden.
Errors and technical alterations are excepted.
SANTEC is a registered trade mark of SANYO VIDEO Vertrieb AG. Other names of firms or products are trade marks or
registered trade marks of particular owner. They are not in any coherence with SVV AG.
© copyright by SANYO VIDEO Vertrieb AG
SANTEC Service Hotline:
+49 / (0) 900 / 1 72 68 32
+49 / (0) 900 / 1 SANTEC
(0,89 €/Minute from the fixed network of German Telekom AG.)
[e-mail]

2
Table Of Contents
SAFETY PRECAUTIONS.......................................................................... 4
1. PRODUCT FEATURES......................................................................... 5
1.1PRODUCT INSTRUCTIONS..................................................................5
1.2PRODUCT FEATURES........................................................................6
1.3TECHNICAL SPECIFICATIONS..............................................................6
2. DESCRIPTION OF THE FRONT/REAR VIEW....................................... 8
2.1FRONT PANELAND REAR PANEL ........................................................8
2.2FLANK PANEL ..................................................................................9
2.3THE USB FUNCTION.......................................................................10
3. INSTALLATION .................................................................................. 11
3.1CONNECTINGWITHAN NVR..................................................... 11
3.2CONNECTINGWITHADVR........................................................ 11
3.3CONNECTINGWITHAMULTIPLEXER .......................................12
3.4UPDATING SYSTEM SOFTWARE...............................................12
3.5IPCAMERASDCARD TROUBLESHOOTING.........................................14
4. Network Configuration ...................................................................... 15
4.1CABLE CONNECTIONS ....................................................................15
4.1.1 Connect to a computer........................................................................................................15
4.1.2 Connect to a LAN Hub (INTRANET)...............................................................................16
4.2CONFIGURE YOUR IPCAMERA NETWORK SETTINGS ..........................17
4.2.1 Enable DHCP Function.......................................................................................................17
4.2.2 Set IP Address......................................................................................................................17
4.3TCP/IPCOMMUNICATION SOFTWARE...............................................19
4.4TCP/IPINSTALLATION ....................................................................20
4.5TCP/IPCONFIGURATION SETTING....................................................21

3
4.6CONNECTION TESTING ...................................................................22
5. Operating Instructions for Image Software and Network................. 24
5.1MICROSOFT INTERNET EXPLORER ...................................................25
5.1.1 Connecting the IP camera..................................................................................................25
5.1.2 Change Image Setting........................................................................................................27
5.1.3 Change the Network Setting..............................................................................................30
5.1.4 Change the System Setting................................................................................................41
5.1.5 Change the Application Setting.........................................................................................49
5.1.6 Change the SD card Setting...............................................................................................57
5.1.7 Change the Pan/Tilt setting................................................................................................58
5.1.8 PPPoE & DDNS.................................................................................................................59
5.2SANVIEW SOFTWARE......................................................................61
6. SPECIFICATIONS............................................................................... 62
APPENDIX 1. –The ARP function.......................................................... 64
APPENDIX 2. –Register as a DDNS member ........................................ 66
APPENDIX 3. –MPEG4 Bit Rate Lookup Table of IP camera................ 70

4
SAFETY PRECAUTIONS
All thefollowing safety and operational instructions to prevent harm or injury tothe operator(s) or
other persons should be read carefully before the unit is activated.
WARNING
To prevent fire or shock hazard, avoid exposing this unit to rain or moisture.
Do not block ventilation openings.
Do not place anything on top of the unit that might spill or fall into it.
Do not attempt to service this unit yourself, as opening or removing covers may
expose you to dangerous voltage or other hazards. Please refer all servicing to
your distributor / retailer.
Do not use liquid cleaners or aerosols for cleaning.
To prevent fire or electric shock, do not overload wall outlets or extension cord.
This unit must be grounded to reduce the risk of electric shocks.

5
1. PRODUCT FEATURES
1.1 Product Instructions
This user-friendly device combines cutting-edge sophistication with practical reliability and
convenience, high performance with smooth remote communication. Just plug in the network
cable!! You’ll get live streaming Video & Audio anytime any place! You’ll have security you can rely
on! The especially high resolution has 520 TV lines, a built-in web server and aNetwork interface to
connect you with the Internet securely and fast.
Other special features include the masking of personal private images with flexible mask-area
positioning and size, the self-downloading automatic video codec and other components, and the
whole unit is very easy to set up. You can access the network to get smooth images through the
real-time and synchronized audio / visual stream provided by the device, because it supports two
compression modes, the MJPEG and the MPEG4 -- you can change from one to the other as you
wish. The MPEG4 file format is a very small size file, so it can save more images over a longer time
and can beset extremelyfast. The device also has a built-in website server providing many Internet
functions and protocols, including the MDIX protocol which recognizes both the normal and the
crossover cables, either of which can connect up with an IP camera.
We hope this device makes it easier for you to get your IP address information. This unit supports
the USB interface which helps you to very easilyget anIP address to opentheIE browser: just type
in your IP address to the browser and you can access your IP camera.
The device can hopefully provide the advanced motion detection function to improve your network
surveillance with both the powerful and enhanced multi-zone and multi-sensitivity modes of
detection. Webelieve this day & night IP camera is the right answer to all your network surveillance
problems. Try it and you'll see.

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1.2 Product Features
1/3" SONY Super HAD CCD.
Mechanical IR Cut Filter.
MPEG4 / MJPEG video compression.
High resolution: 520 TV
Supports POE.
Embedded web server.
Supports a built-in microphone.
Supports motion detection.
Supports the SD card for alarms & scheduled recording.
Supports USB interface for basic network setup.
Supports day & night function.
1.3 Technical Specifications
General:
‧Built-in Web Server and network interface. You don’t need a PC to operate.
Installation:
‧Fast and simple installation –connect to your network and assign an IP address within a
minute. The null modem cable enclosed helps you to set up without a network.
Camera:
‧Digital, 24-bit color.
Image sensor:
‧1/3 inch Sony Super HAD CCD sensor.
‧MPEG4 resolution (pixels): 640×480, 320x240
Exposure:
‧Automatic AGC.
‧White Balance: Indoor installation.
‧Exposure times: 1/50-1/100,000s.
Sensitivity:
‧Minimum Illumination: 0.5 Lux. F1.2
Image:
‧Image frame rate: up to 30 frames/second.
‧Supports two compression modes, the Motion - JPEG and the MPEG4.

‧5 levels of compression provided.Thefile sizeof an M-JPEG compressed image depends
on the image’s actual content. Images with a lot of detail will generate bigger files. The
level of compression determines the image quality. High compression requires smaller
files while low compression gives you finer image quality along with bigger files. The
table below contains the average file size in Kbytes, derived from real life tests.
General I/O:
‧Input/Output connector totrigger the camera vis-a-vis external events, for instance adoor
sensor with a solenoid.
System Requirements:
‧Compatible with operating systems such as Windows 2000 and Windows XP.
‧Internet Explorer 6.x.
‧Non-network modem installation needs Windows PC.
Supported Protocols:
‧TCP/IP, DHCP, HTTP, UDP, SNTP, ICMP, DDNS, DNS, UPnP
Security:
‧Password protection available, unless exposure is preferred.
Connections:
‧RJ 45 twisted pair cable, 10/100 Mbit Ethernet network connection.
‧Modem connection: RS-232 modem connector for dial-up use. Supports most V90
modems.
‧Input/Output connector to trigger the camera vis-a-vis external events.
Operating Environment:
‧Operation temperature: 41-122°F (5-50°C).
‧Humidity: 20-80% RHG, non-condensing.
WARNING: Avoid aiming the camera at the sun or other extremely bright lights.
Irrespective of whether the camera is used or unused, the CCD image sensor may be
damaged if exposed to very bright objects. Dimensions and weight are as follows.
Dimensions / Weight:
‧Height: 55 (mm)
‧Width: 95 (mm)
‧Length: 62 (mm)
‧Weight: 306 g
(Not including power supply and mini-tripod.)
Accessories Included:
‧CD-R x 1
‧Power supply: 12V DC / 1A.
‧Instruction manual.

8
2. DESCRIPTION OF THE FRONT/REAR VIEW
2.1 Front Panel and Rear Panel
-- Front Panel -- -- Rear Panel --
1
6 7 8
2345
1 MICROPHONE: The IP camera has an additional audio function. The device has a
microphone built into its front panel which records sound.
2 Plug Inlet: A DC 12V inlet that connects to an external power supply.
3 ETHERNET (PoE): This is a standard RJ-45 connector for 10/100 Mbps Ethernet networks.
PoE (Power over Ethernet) function: Provides power to the device via the same cable as
used for the network connection.
4 AUDIO OUT Connector: The connector provides the unit’s audio signal to a speaker.
5 VIDEO OUT Connector: The connector provides the unit’s composite video signals to a
monitor.
6 POWER indicator: Indicates the power status of the unit. The green light indicates the unit
is activating. The red light indicates the power is on and the SD card cannot be removed.
7 LAN indicator: Indicates the LAN status of the unit. The green light indicates the 100 Mbps
Ethernet network is activating. The red light signals the LAN is data linking.
8 SD CARD slot: This is used for system software updating and archiving / accessing critical
images.

9
2.2 Flank Panel
-- Left Flank Panel -- -- Right Flank Panel --
1 2 3 4 5
6 7
1. Lens Mount: This IP camera is used with either a C or a CS mount lens.
2. DIP Switch:
1. AES: Auto electric shutter.
2. DC IRIS: Use an auto iris (DC drive)
3. DHCP: Turn On / Turn Off to use the DHCP protocol. If the switch points
upwards, the device can change the setup of network function
(enable/disable) via the network.
4. STATIC IP: If the switch points down, the device can’t obtain an IP address
from the DHCP server. This option is needed to configure the
network communication settings.
3. ALARM I/O: This is a 6-PIN connector including the ALARM IN/OUT, ALARM RESET
and GROUND items for connecting with external devices.
RS485 pin: D+
RS485 pin: D-
GND: Ground Contact.
ALARM IN (INPUT): This is an alarm input which can be programmed in the menu
system to Normally Open or Normally Closed. ( )
ALARM OUT (OUTPUT): This is an alarm-output trigger. Connect this to external
devices such as buzzers or lights. ( )
ALARM RST (RESET): This pin connects to an alarm-clear device for clearing an
alarm. ( )
4. RESET: Recover to factory default.
5. 5pin MINI USB Port: The user can use aUSB device cable to connect the IP camera to
the USB port on the PC.
6. ALC VR: Iris control VR.
When an auto iris (DC Drive) lens is used, this VR is used to adjust the iris for different
lighting environments.Adjust the VR clock-wise to open the iris and counter-clockwise
to close the iris of the camera.
7. IRIS: Auto iris connector.
This camera works with a DC drive auto iris lens. Please refer to the pin assignment
marked on the camera when connecting the auto iris lens.
5V
0V(Active)
5V
0V(Active)
5V
0V(Active)

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2.3 The USB function
By connecting the IP camera with a PC via the USB connector, the IP camera can provide two
different functions.
1. Insert an SD card: As a card reader.
Insert an SD card into the IPcamera, then connect tothe PC. You might transfer files between
the SD card and the PC. Once you've connected your IP camera to your computer, the
Windows system will detect the connection and ask you what you want to do with your SD
card.
In another words, if the user connects the IP camera with an SD card and the PC via the USB
connector, the IP camera can be used as a normal card reader.
2. Remove an SD card: As a configuring tool.
Before using the USB configuration setting page, please remember to remove the SD card or
your PC will read the SD card and won’t show this window.
DHCP ON DHCP OFF
WARNING: After changing the settings, please click the “Apply”button. All of the
options will be effective after removing the USB connector.
Network
Setting
PPPoE
Setting

11
3. INSTALLATION
Please follow the instructions and the diagram below to set up the system.
NOTE: The IP camera is linked by its Video Out connection via a BNC connector to a monitor's
Video In connection. If this connection is there, you can see some information on the
monitor screen, such as the IPcamera factory default Static IP address(192.168.1.168).
But the IP camera Static IP address can only appear if there is a connection between the
IP camera and another device. If there is no such connection, the IP camera factory
default Static IP address will not appear on the monitor screen.
3.1 CONNECTING WITH AN NVR
Use a straight LAN cable to connect directly to an NVR.
SD Card
RS-232
ALARM DC12V
AUDIOVIDEO
OUT OUT
I/O
RS-485
ETHERNET
10/100
LAN CAMERA
CONNECT TO ETHERNET
RJ45 CONNECTOR
CONNECT TO NVR
ETHERNET PORT
3.2 CONNECTING WITH A DVR
SD Card
RS-232
ALARM DC12V
AUDIO
IN
IN
OUT OUT
VIDEO
TO
MONITOR
TO
MUX'S VCR IN
FROM MUX
MAIN MONITOR
I/O
RS-485
ETHERNET
10/100
LAN CAMERA
CONNECT TO VIDEO OUT
BNC CONNECTOR
CONNECT TO DVR
VIDEO IN

12
3.3 CONNECTING WITH A MULTIPLEXER
LAN CAMERA 1
LAN CAMERA 2
LAN CAMERA 16
TO LAN CAMERA VIDEO OUT BNC CONNECTOR
3.4 UPDATING SYSTEM SOFTWARE
If thesystem software of the IP camera needs to be upgraded, please take thefollowing steps to
safely process it.
Important: Before carrying out the following procedures, please ensure the SD card is
working and the file of the system firmware is intact
1. Format an SD card using the FAT16 format if it is unformatted; there are no limitations to an SD
card’s capacity.
2. Create a directory named LANCAM in the SD card if it does not exist.
3. Copy the file of UPDATE.BIN to the LANCAM-directory.
4. If the IP camera is running, please power it off first.
5. Insert the SD CARD into the IP camera.
6. Remove the Ethernet cable from the RJ-45 port and then power on the IP camera.
7. In 5 to 10seconds, a message reading"UPDATE PROCESSING" will show up on thescreen on
a blue background; if not, please check out steps 1 to 6 carefully or else inform your technical
support while ignoring the following steps.
8. DO NOT power off the IP camera while this update process is running until the message
"UPDATE OK RESET PLEASE" appears on the screen; it might take 15 to 30 seconds to
appear.

13
9. If the message "UPDATE NG RESET PLEASE" appears rather than "UPDATE OK RESET
PLEASE", please write down the error messages shown on the screen and inform your
technical support, while ignoring the following steps.
10. Power off the IP camera when this update process is finished, then remove the SD card from
the IP camera.
11. Reconnect the Ethernet cable to the RJ-45 port if necessary.
12. Power ON the IP camera and it will work normally if the entire update procedure goes correctly.
13. Verify the version of the system software.
WARNING:
1. Don’t use FAT32 or NTFS or other file formats in step 1.
2. Steps 1 to 3 have to be done on a PC.
3. Make sure the file of UPDATE.BIN is a correct one in step 3, or the IP camera will not
work normally after being updated.
4. If the power of the IP camera is suddenly lost in step 8, please remove the SD card first
and turn on the IP camera next to test its operation. If the IP camera remains working
normally, please go back to step 4; otherwise, please inform your technical support.
5. In step 10, if the SD card is not removed and the IP camera does not get online as well,
the updating process must be repeated again after rebooting the IP camera.
6. Make sure that the SD card is inserted in a correct position in step 5, or the IP camera
will suffer permanent physical damage.
7. If the message "CSUM ERROR" appears in step 8, it implies a problem in the file of
UPDATE.BIN.
8. Don’t interrupt the process while the unit is updating itself; proceed with an SD card
not including any system software of the unit, or else the unit will crash.

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3.5 IP camera SD card Troubleshooting
1. Check if the SD card position is correct or not. Please refer to the manual for the related
information.
2. After powering the IP camera on, correctly insert the SD card, and a little icon of "SD" will show
up in the upper-right corner of the monitor screen. If not, it means the device detection has failed.
Please contact your technical support and ignore the following steps.
3. If no cross sign appears beside the "SD" icon, please go on to the next step. If a cross sign
appears, please check the following:
a. Is it really an SD "Memory" Card?
b. Is this SD card formatted in the FAT16 format?
c. Connect the SD card with a PC and test to see whether the PC can read the data or not.
d. Does this SD card still have the capacity for storing data?
e. Is the SD card set to write?
If all the answers are "yes" but the cross sign still persists, please contact your technical support
and ignore the following steps.
4. Please make sure the function of "SD CARD ENABLE" is activated in the ALARM and
SCHEDULE pages if no cross sign appears beside the "SD" icon on the screen.
5. After recording, read the data on the web page of "sdget.htm". If the data cannot be read through
the network, please read it instead in a PC, check the data stored in the "LANCAM" directory
and contact your technical support regardless of whether there is data or not.
WARNING:
1. Performing this troubleshooting process may need a monitor, a PC, a card reader and
some cables.
2. If the SD card is removed while storing or accessing data, the data will be lost.
3. If there is a cross sign beside the "SD" icon, it means the SD card has been inserted into
the IP camera but cannot perform its writing function. Possible reasons are:
a. It is not an SD memory card.
b. The SD card is unformatted or formatted in a non-FAT16 or non-FAT12 format.
c. The file system is damaged.
d. The capacity of the SD card is full.
e. The SD card is set to be read only.
4. Turn off the power before inserting the SD card. Otherwise the unit may shut down.

15
4. Network Configuration
4.1 Cable Connections
Please follow theinstructions belowtoconnect your IPcamerato a computer or a network and to
choose a proper RJ-45 cable configuration for connections.
Physical specifications of the RJ-45 cable for Ethernet
Wire Type Cat. 5
Connector Type RJ-45
Max. Cable Length 100 m
Hub Wiring Configuration Straight Through
PC Wiring Configuration Straight
4.1.1 Connect to a computer
Use a straight LAN cable to connect directly to a computer.
RJ-45
CROSSOVER CABLE
CROSSOVER CABLE PIN CONFIGURATION
LAN CAMERA
TO PC LAN CARD

16
4.1.2 Connect to a LAN Hub (INTRANET)
The RJ-45 PIN configuration for connecting with a LAN Hub is shown below.
RJ-45
LAN CAMERA
TO PC NETWORK CARD
uplink

17
4.2 Configure Your IP camera Network Settings
Upon connecting with the network hardware, you need to activate the network function and
configure the proper network settings of the IP camera.
4.2.1 Enable DHCP Function
This function can only work if the LAN, which the unit is connected to, has a DHCP server. If the
DHCP server is working, please move the dip switch points up to 3 on the flank panel; now the IP
camera will obtain an IP address automatically from the DHCP server. In that case, please skip
section 4.2.2 (Set IP address) and follow section 4.3 (TCP/IP Communication Software).
4.2.2 Set IP Address
You need to set an IP address for the unit if the LAN unit isn’t connected to a DHCP server.
Otherwise, please follow the instructions given below:
Set the IP, MASK and GATEWAY. The following is a sample setting.
IP: 192.168.1.X
MASK: 255.255.255.0
GATEWAY: 0.0.0.0
NOTE: When only one unit of the IP camera is connected to a computer or LAN, you can
freely assign an IP address for the IP camera. For example, there is a range of IP
camera IP addresses from 192.168.1.1 to 192.168.1.255. You can pick one for use
from the range of the IP. It’s not necessary to set MASK and GATEWAY; leave the
settings as default.
When an IP camera is connected to a WAN, you must acquire a unique,
permanent IP address and correctly configure the MASK and GATEWAY settings
according to your network architecture. If you have any questions regarding
those settings, please consult a qualified MIS professional or your ISP.

18
NOTE: When connecting to a network, each connected IP camera must be assigned a
unique IP, which must be in the same class type as your network address. IP
addresses are written as four sets of numbers separated by periods; for example,
192.168.1.1 Therefore, if the connected network is identified as Class C, for
example, the first three sets of numbers of the IP camera IP address must be the
same as the network address. If the connected network is identified as Class B,
the first two sets of numbers of the IP camera IP address must be the same as the
network address. If you have any questions regarding these settings, please
consult a qualified MIS professional or your ISP.

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4.3 TCP/IP Communication Software
Follow the procedure below to install the TCP/IP communication program in your computer.
Click the Start menu from your computer, and point to the Settings/Control Panel.
Double click the Network icon to enter the windows.