Santec SNC-331DLNN User manual

Lens not included in the delivery.
Version 1.0sfi/0115/engl/A5
SANTEC IP Camera
Model:
SNC-331DLNN
USER MANUAL

Dear customer,
Thank you for purchasing a high quality SANTEC device.
We recommend that you read this manual thoroughly before operating your new system for
the first time. Please follow all instructions and observe the warnings contained in this
manual.
Please contact your local dealer or SANTEC directly if you have any questions or if you wish
to claim for a service or warranty.
You will find further information on our website:
www.santec-video.com
Imprint:
All rights reserved. This publication may not be reproduced, stored in a retrieval system or
transmitted, in any form or by any means (electronic, mechanical, photocopying, recording or
otherwise), without the written prior permission of SANTEC BW AG.
No reproduction of any part or excerpts thereof are permitted.
Errors excepted. Specifications are subject to change without notice for quality improvement.
SANTEC is a registered trademark of SANTEC BW AG. All other companies or products
mentioned in this publication are trademarks, registered trademarks or brands of the
respective company.
© Copyright: SANTEC BW AG
An der Strusbek 31
22926 Ahrensburg
Germany
www.santec-video.com

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Table of contents
Safety precautions 6
Safety instructions 6
About this user manual 8
Items included in the delivery 8
PART I: CAMERA DESCRIPTION, TECHNICAL SPECIFICATIONS, INSTALLATION
1. Special features 9
2. Technical drawing 9
3. Connectors and access 10
4. Technical specifications 11
5. Installation 12
6. Web access via ConfigTool 13

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PART II: CAMERA CONFIGURATION AND CONTROL VIA THE WEB
1. Live view 14
2. PTZ 18
2.1 PTZ control 18
2.2. Calling-up the PTZ functions 19
3. Playback 21
3.1 Preparations 21
3.1.1 Manual recordings/snapshots 21
3.1.2 Alarm-based and schedule based recordings/snapshots 22
3.2 Playback of videos and snapshots 22
4. Setup 25
4.1 Setup Camera Conditions 25
4.1.1 Setup Camera Conditions Conditions 25
4.1.2 Setup Camera Conditions Profile management 27
4.1.3 Setup Camera Conditions Zoom and focus 27
4.2 Setup Camera Video 28
4.2.1 Setup Camera Video Video 28
4.2.2 Setup Camera Video Snapshot 29
4.2.3 Setup Camera Video Overlay 30
4.2.4 Setup Camera Video ROI 32
4.2.5 Setup Camera Video Path 32
4.3 Setup Camera Audio 33
4.4 Setup Network 34
4.4.1 Setup Network TCP/IP 34
4.4.2 Setup Network Connection 36
4.4.3 Setup Network PPPoE 37
4.4.4 Setup Network DDNS 37
4.4.5 Setup Network IP Filter 39
4.4.6 Setup Network SMTP (E-Mail) 40
4.4.7 Setup Network UPnP 41
4.4.8 Setup Network SNMP 42
4.4.9 Setup Network Bonjour 43
4.4.10 Setup Network Multicast 43
4.4.11 Setup Network 802.1x 44
4.4.12 Setup Network QoS 45
4.5 Setup Event 46
4.5.1 Setup Event Video detect 46
4.5.2 Setup Event IVS Analyse 49
4.5.2.1 Setup Event IVS Analyse Tripwire 49
4.5.2.2 Setup Event IVS Analyse Intrusion 51
4.5.2.3 Setup Event IVS Analyse Abandoned/Missing 53
4.5.2.4 Setup Event IVS Analyse Scene change 55

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4.5.3 Setup Event Face detect 56
4.5.4 Setup Event Audio detect 58
4.5.5 Setup Event Alarm 59
4.5.6 Setup Event Abnormality 60
4.6 Setup Storage 61
4.6.1 Setup Storage Schedule 61
4.6.2 Setup Storage Destination 62
4.6.3 Setup Storage Record control 65
4.7 Setup System 66
4.7.1 Setup System General 66
4.7.2 Setup System Account 66
4.7.3 Setup System PTZ settings 67
4.7.4 Setup System Default 68
4.7.5 Setup System Import/Export 68
4.7.6 Setup System Auto Maintain 68
4.7.7 Setup System Upgrade 68
4.8 Setup Information 69
4.8.1 Setup Information Version 69
4.8.2 Setup Information Log 70
4.8.3 Setup Information Online user 70
5. Alarm 71
6. Setup Assistance 72
7 Logout 73

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Safety precautions
Caution
Description of symbols
Danger: This symbol is intended to alert the user to the presence of uninsulated
"dangerous voltage" within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to a person.
Warning: This symbol is intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the literature accompanying
the appliance.
CE compliance
This appliance complies with the CE guidelines.
If you require an EC Declaration of Conformity for this device, please send a request to:
[e-mail]
Attention:
Any changes or modifications to this appliance which have not been explicitly approved of by
the respective regulatory authority, may lead to a prohibition of usage of this appliance.
Important: Legal note
Monitoring, recording and storage of video surveillance data (images, sound),
is subject to strict legal regulations. Please respect the Data Privacy Act which
applies to your country.

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Safety instructions
•Before operating the appliance, please read this manual carefully and retain it for further
reference.
•Before cleaning the appliance, it has to be switched off and unplugged from the power
outlet. Wipe the appliance with a soft damp cloth.
Do not use harsh cleansers or aerosols for cleaning. The type label may not be replaced.
•Do not use attachments unless recommended by the manufacturer as they may affect
the functionality of the appliance and result in the risk of fire, electric shock or injury.
•Never install the appliance in areas exposed to water or other liquids.
•The appliance has to be installed in a safe and stable location according to the
instructions of the manufacturer. Care should be used when moving heavy equipment.
Quick stops, excessive force, and uneven surfaces may cause the appliance to fall
causing serious injury to persons and damage to objects.
•Openings in the appliance, if any, are provided for ventilation to ensure reliable operation
of the appliance and to protect if from overheating. These openings must not be covered
or blocked. Please make sure that the appliance does not overheat.
•The appliance should only be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power supplied at the installation location,
please contact your local dealer.
•An appliance which is powered through a polarized plug (a plug with one blade wider
than the other) will fit into the power outlet only one way. This is a safety feature. If you
are unable to insert the plug into the outlet, try reversing the plug. Do not defeat the
safety purpose of the polarized plug.
•If the appliance is powered through a grounding-type plug, the plug will only fit into a
grounding-type power outlet. This is a safety feature. If your outlet does not have the
grounding plug receptacle, contact your local electrician.
•Route power cords and cables in a manner to protect them from damage by being
walked on or pinched by items places upon or against them.
•For protection of the appliance during a lightning storm or when it is left unattended and
unused for a longer period, unplug the appliance from the wall outlet. Disconnect any
antennas or cable systems that may be connected to the appliance. This will prevent
damage to the appliance due to lightning or power-line surges.
•Do not overload wall outlets and extension cords as this can result in a risk of fire or
electric shock.
•Never insert items into the openings of the appliance. They may touch parts under
electric current which may cause an electric shock.
•Never pour any liquids over the appliance.
•In case of any operating interruption or a complete operating failure please switch off the
appliance and disconnect it from the wall outlet. Never attempt to service or repair the
appliance yourself, as opening or removing covers may expose you to dangerous voltage
or other hazards. Refer all servicing to qualified service personnel.
•When replacement parts are required, be sure that the service technician uses
replacements parts specified by the manufacturer or that have the same characteristics
as the original part. Unauthorized substitutions may result in fire, electric shock or other
hazards.

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•Upon completion of any service or repairs to the appliance, ask the service technician to
perform safety checks to verify that the appliance is in proper operating condition.
•The appliance should only be installed by qualified service personnel and has to comply
with local specifications and regulations.
•Never point the camera at an object with a high degree of luminance. Bright vertical or
horizontal lines can result in a distortion (outshine) of the entire image on the monitor.
This artifact is not an error but a particularity of semiconductor CCDs when they are
directly exposed to a powerful light source.
•If the camera is operated in locations with extremely differing light conditions, the
aperture has to be adapted.
•Please respect the local legal regulations on waste if you need to dispose of discarded
appliances.
This symbol means that electrical appliances need to be disposed of properly
and not simply with unsorted household refuse. Please respect local
regulations on waste disposal.
About this user manual
This manual aims at assisting the user on how to operate the described cameras.
This manual is subject to rigid quality control. However, no guarantee can be given that
mistakes are not present. We reserve the right to make changes to the manual without prior
notice.
Before operating the appliance, please read this manual carefully and retain it for further
reference.
Verify that all appliance items are included in the delivery. Should items be missing, do not
operate the appliance and contact your local dealer.
Never attempt to repair the appliance yourself. This should only be done by qualified service
personnel.
Improper handling of the appliance will invalidate the warranty.
Subject to technical changes without prior notice. Errors excepted
Items included in the delivery
1x IP camera (without lens)
1x CD (ConfigTool)
1x Quick installation guide

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Part I: Camera description, technical specifications, installation
1. Special features
•IP day/night box camera
•Excellent image quality, even under poor light
conditions
•Easy to use thanks to intuitive user interface
•3x streaming, dual streaming, multicast
•Wide Dynamic Range (True WDR), 120 dB
•OnePush lens setting
•P2P App capable
•1/3“ Progressive Scan CMOS Sensor
•25 fps at 3 MP (PAL)
•12 V DC, 24 V AC, PoE power supply
•OnBoard Video Analytics function (IVS)
•4 privacy zones
•Micro SD card slot
•Audio input/output
2. Technical drawing
All dimensions in mm. Drawings not true to scale.
Subject to technical changes. Errors excepted.

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3. Connectors and access
On the camera rear, you will find the following connectors:
LED status indicators:
Red = Power
Green (blinking) = Recording
Yellow = no function (WLAN)
ABF (Auto Back Focus):
If you press and hold this button when installing the camera, the picture automatically goes
into focus.
You can also set the focus via the web. See chapter1, item 6.
Connection interface I/O:
G = GND (Ground for alarm inputs)
TX = RS-485 input
RX = RS-485 input
B = RS-485 (D-) output to connect a PTZ camera
A = RS-485 (D+) output to connect a PTZ camera
NA = Not Available
I1 = Alarm input 1
I2 = Alarm input 2
NO = Normally Open, relay output
C = Common, common relay connection
Power supply (via adapter)
Connection
interface I/O
Status LEDs
Reset button
ANT
(no function)
Network
connector
Micro SD card slot
(max. 32 GB)
Audio connector
(input, output)
Video output
ABF
Earthing connection

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4 Technical specifications
Model
SNC-331DLNN
Camera type
3 MP IP day/night box camera
Installation
Indoor applications
Video norm
PAL / NTSC
Image sensor
1/3” Progressive Scan CMOS
Resolution
3 MP (2048 x 1536)
Video codec (compression)
H.264 / MJPEG
Max. frame rate
3 MP: 25 fps (PAL) / 30 fps (NTSC)
Number of video streams
3 (individually configurable)
Lens
Not included; C/CS mount
Angle of view (horizontal)
-/-
Sensitivity
0.1 (colour), 0.01 (black/white)
IR cut filter
Mechanical
IR LEDs
No
Digital Noise Reduction (DNR)
Ultra 3DNR
Digital Wide Dynamic Range (DWDR)
120 dB (True WDR)
Motion detection
See OnBoard Video Analytics (IVS)
Privacy zones
Yes, 4 zones
Switch contacts I/O
2/1
Audio input/output
2/1
Supported protocols
UPNP, BONJOUR, DHCP, FTP, HTTP, HTTPS,
SMTP, RTSP, SSL, ONVIF
Classification
-/-
Vandal-proof
No
Voltage
12 V DC, 24 V AC, PoE (802.3af)
Power consumption
10 watt
Operating temperature
-10° to +50° C
Dimensions (D x H)
71.4 x 65.5 x 135.4 mm
Weight
300 g
Certification
CE
Specials
OnBoard Video Analytics (IVS)
•Tripwire
•Detection of unauthorized intrusion
•Detection of lost/missing objects
•Face detection
Internal storage(slot for micro SD card)
Yes (micro SD card not included)
Recommended lenses
•SANTEC 17131DN
•SANTEC 17140DN
•Theia SL940A
•
Theia SY110A
Recommended network recorders
•SANTEC SNVR-1412P (4-channel)
•SANTEC SNVR-1812P (8-channel)
Recommended accessories
•Sanpower-MS01: 1-channel PoE power supply
•VCA-12V-1.5ASA: Power adapter with plug
•VA-13WIK: Wall bracket
•HEL-62D: Weather-proof housing
•HEL-IR65D: IR weather-proof housing
•HPV42K2A700: Videotec weather-proof
housing
Subject to technical changes without notice. Errors excepted.

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5. Installation
1. Firmware update:
On our website, we post the most up-to-date firmware version for this camera. Therefore
we recommend to always update the camera with the latest firmware version. You will find
the firmware here:
www.santec-video.com Products & Shop Camera part number 
Downloads Firmware/Software
2. Insert SD card:
It is recommended to insert a micro SD card prior to the camera installation.
3. Installation:
The camera housing must not be opened. All connections are accessible from outside.
Improper handling will invalidate the warrenty!
•Mount a suitable lens to the camera.
•Install the camera in the desired location.
Mount the camera on a solid surface which is capable of carrying the camera weight.
Please only use suitable screws to ensure a safe camera mounting
•Connect the camera via a network cable directly to your computer or a switch/router.
Then connect the camera to power using a suitable power adapter
•Adjust the focus using the lens. Use the ABF button on the camera rear to adjust the
setting.
When unmounting the camera, please proceed in the reverse order, i.e. disconnect the
camera first from power and then from the network.
Connection via a network recorder:
As mentioned above, you can access the camera directly via the web by connecting it to a
router or your computer.
It is also possible to connect the camera to a network recorder and then access it via the
web. In this case, however, you accessing the recorder interface and not the camera
interface. Depending on the type of connected recorder, you can make some camera
settings here, too. The scope of available camera settings may vary depending on the used
recorder.
Note:
Due to the various camera setting options available at different recorder models, the focus of
this user manual is to describe the web access to the camera directly and not via a recorder.
Please refer to the respective recorder user manual to learn more about its camera setting
options.

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6. Web access via ConfigTool
Once you have connected the camera to your computer/router, please install the „BW IP
ConfigTool“ (configuration tool) on your computer which you will find on the supplied CD.
Notes:
•When you use the ConfigTool for the first time, you will be prompted to install the
plugin. Please accept the plugin installation.
•The latest version of the ConfigTools can be downloaded in the SANTEC webshop in
the product section of the respective camera model (www.santec-video.com).
Start the ConfigTool and click on „Refresh“.
All IP devices in this network will be found automatically and listed here with their IP address.
Click the Explorer symbol . Your standard web browser (e.g. Internet Explorer) will be
opened automatically.
Alternatively, you may also enter the camera’s IP address manually in the address field of
your web browser, e.g. http://10.1.1.52
The web login window is displayed:
Factory default login:
Username: admin
Password: 9999
You are now logged in and you will be able to see the live view of the camera.
Note:
It is highly recommended to change the default user name and password here
(see chapter 4.7.2): Setup System Account

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Part II: Camera configuration and control via the web
Once you have connected the camera and accessed it using the web browser (ConfigTool),
the live view of the camera along with the configuration menu and some setting options are
displayed.
1. Live-view
1. Language setting:
You can set the language to German or English. Click on the flag to switch languages
immediately.
Alternatively, you may also change the language here (see chapter 4.7.1):
Setup System General
2. Question mark (help):
If you click on the questions mark, a help window pops up giving you further explanations
about the current site. I.e. when you are on the live site, the help window gives
explanations about this site. If you are on the setup site, the help window gives
explanations about the setup, and so on.
3. Encoding / streaming settings:
Here you can set the Main Stream, Sub-Stream1 and Sub-Stream2. As protocol, you can
select TCP, UDP or Multicast.
5
4
3
6
1
2

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4. Configuration mneu:
•Live
•PTZ
•Playback
•Setup
•Alarm
•Setup Assistance
•Logout
Each menu topic will be further explained in the following chapters.
5. Function fields:
Note:
Depending on the used camera model, the following function fields may vary and may not
be available for all camera models.
Symbol
Description
Relay output:
Click on this symbol and it turns red (you may hear a slight clicking noise in
the camera).
Red = Alarm contact is activated.
Click again on this symbol and it will turn grey (you may hear a slight
clicking noise in the camera).
Grey = Alarm contact deactivated.
Digital zoom:
Click on this symbol. It turns blue when activated.
Click again to deactivate it (will turn white). Alternatively, you may right-click
with the mouse to deactivate the zoom.
Zoom options:
•Click the zoom symbol. Move the mouse into the live image and use the
mouse wheel to zoom in and out.
•Click the zoom symbol. Left-click and hold to draw an area in the live
image (red frame) which you wish to zoom. Use Drag & Drop to move
the selected area. Use the mouse wheel to further zoom in/out.
Snapshot:
Click this symbol to make a snapshot of the current image. This snapshot
will be stored at the path which you have defined here (see chapter 4.2.5):
Setup Camera Video Path
Triple snapshot:
Click this symbol to make 3 snapshots at 1 fps of the current image. These
snapshots will be stored at the path which you have defined here (see
chapter 4.2.5):
Setup Camera Video Path

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Symbol
Description
Record:
Click on the record symbol. It will turn blue and the recording of the live
image starts. Click again to stop the recording (turns white).The recordings
will be stored at the path which you have defined here (see chapter 4.2.5):
Setup Camera Video Path
Easy Focus:
Click this symbol and 2 parameters(autofocus) will be displayed in the live
image: AF Peak and AF Max. You cannot set the zoom and focus here but
you can make settings using the symbol (see item 6 below).
Audio:
Click this symbol to activate the sound (audio) during the live image (symbol
turns blue).
Click again to turn the audio off (symbol turns grey).
Setting options for audio can be made here (see chapter 4.3):
Setup Camera Audio
Audio (sound) is only available if:
•A microphone (not included in the delivery) is connected to the audio
input of the camera
•Audio function is enabled on your computer (sound card, speaker)
•You have been granted audio permission by your administrator
Talk::
By clicking the talk function you can turn it on and off, e.g. if you need to
make annoucements.
Setting options for the microphone can be made here (see chapter 4.3):
Setup Camera Audio
Audio (sound) is only available if:
•A speaker (not included in the delivery) is connected to the audio output
of the camera
•Audio function is enabled on your computer (microphone)
•You have been granted talk permission by your administrator

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6. Display settings:
Symbol
Description
Image adjustment:
Click this symbol to display a small panel for image adjustment options.
Brightness
Hue
Brightness
Hue
Use the slide ruler to adjust the video image.
Click „Reset“ to reset all items to default values (50). Click again to hide the
small display.
Further image adjustment options can be found here (see chapter 4.1.1):
Setup Camera Conditions Conditions
Original size:
Click this symbol to display the video image in its actual resolution and
original width-to-height ratio. Depending on the resolution of your monitor,
the video image might be displayed smaller or larger.
Click this symbol again to return to the previous view.
Full screen:
Click this symbol to display the video image as full screen. Double-click into
the video image or press the ESC key to return to the normal view.
Note: Depending on the used monitor, the image might appear distorted.
Width-to-height ratio:
Click this symbol. Left to it, you can choose between „Original“ and
„Adaptiv“ (lights-up in yellow). The video image might appear distorted.
Fluency:
Here you can select from „Realtime“, „Normal“ and „Fluency“ (lights-up in
yellow).
Realtime: The image is displayed in realtime, the latency is as low as
possible. The required bandwidth is increased because of low compression.
Normal: Default. High compression requires less storage and produces
good image quality. It might happen that fast movements are not clearly
visible.
Fluency: Optimized for fast movement display.
Rules info:
Can be enabled or disabled. This function is only working with regards to
the IVS analysis and face detection. If you have defined a detection area for
IVS analysis or face detection, you can enable this icon here to display the
function in the live image.
Please also see:
Chapter 4.5.2 Setup Event IVS Analyse
Chapter 4.5.3 Setup Event Face detect

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Focus:
Click this symbol to call-up a small panel with setting options for focus
adjustments.
•Zoom and focus:
Use the slide ruler to adjust the focus (sharpness) and their level of
speed. If, in addition to this, you click on the symbol in the function
bar, values for AF Peak and AF Max are displayed in the video image.
•Auto focus: Automatic adjustment.
•Reset: All settings for focus are reset to default values.
•Refresh: Refresh the video image.
2. PTZ
2.1 PTZ control
There is a small panel for PTZ control.
PTZ directions:
For PTZ control, please use the 8 directions arrows by clicking on them.
In the middle of the direction arrows, you will find a 3D quick positioning button.
By clicking on this button, the camera image will be displayed as full screen. Press and hold
the mouse to draw a box into the image. This area can now be displayed at max. 16x speed.
The smaller the area, the higher the speed.
Speed:
PTZ rotation speed (values 1-8; default = 5).
Zoom, Focus, Iris:
Use the plus/minus buttons to adjust the zoom, focus (sharpness) and iris.

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2.2 Calling-up the PTZ functions
Using a small extra panel you can call-up the PTZ functions. If you wish to setup/define the
PTZ functions, this needs to be done here:
Setup => PTZ => Function (see chapter 4.7.3)
Scan:
Click on „Start“ to start the scan function.
Preset:
Up to 255 presets are available.
Tour:
Up to 255 tours are available.
Pattern:
Up to 5 patterns are available.

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Assistent:
Up to 8 assistants are available.
Light wiper:
Light and wiper function can be enabled here (provided the camera has been installed in a
camera housing which is equipped with a light and wiper function).