SERV-WARE SWPWDS-1 User manual

FOR QUESTIONS, CONTACT THE
SERVICE DEPARTMENT AT:
[e-mail] or
800•768•5953
Warmer Drawer
Service, Installation and Care Manual
Please read this manual completely before attempting to install or operate this equipment.
Notify carrier of damage! Inspect all components immediately.
SWPWDS-1
SWPWDS-2
SWPWDS-3
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Parts & Service Manuals Available at:
IMPORTANT INFORMATION
ABOUT YOUR UNIT ENCLOSED.
PLEASE READ BEFORE USE!

CAUTION
DANGER
WARNING
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COMMERCIAL WARMER DRAWER SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always
read and obey all safety messages.
This is the Safety Alert Symbol. This symbol alerts you to potential
hazards that can kill or injure you and others. All safety messages
will follow the Safety Alert Symbol and either the words ”DANGER”,
“WARNING” or “CAUTION”.
This symbol alerts you to potential hazards that can burn or
injure you and others. All safety messages will follow the Safety
Alert Symbol and either the words ”DANGER”, “ WARNING” or
“CAUTION”.
DANGER means that failure to heed this safety
statement may result in severe personal injury or death.
WARNING means that failure to heed this safety
statement may result in extensive product
damage, serious personal injury, or death.
CAUTION means that failure to heed this safety
statement may result in minor or moderate
personal injury, or property or equipment damage.
All safety messages will alert you to what the potential hazard is, tell you how to reduce the chance
of injury, and let you know what can happen if the instructions are not followed.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualied persons in order to avoid a hazard. This appliance is not intended for use by
persons with lack of experience and knowledge regarding this type of equipment, unless they have
been given supervision or instruction concerning use of the appliance by a person responsible for
their safety. Cleaning and user maintenance shall not be made by inexperienced persons without
supervision.
Do not store explosive substances such as aerosol cans with a ammable propellant in this
appliance.

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COMMERCIAL WARMER DRAWER SAFETY
The key for appliance electric box should be safe kept by qualied persons in order to avoid a hazard.
WARNING: Risk of severe burns from steam or touching hot surfaces.
WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in
structure, clear of obstruction.
WARNING: Do not store or use gasoline or other ammable vapors and liquids in the
vicinity of this or any other appliance.
WARNING: Improper installation, adjustment, alteration, service or maintenance can
cause property damage, injury or death. Read the installation, operation and
maintenance instructions thoroughly before installing or servicing
this equipment.
CAUTION: Do not operate this equipment unless you have read and understand the
content of this manual! This manual contains important safety information
concerning the maintenance, use and operation of this product. Keep this
manual in a safe location for future reference.

Do not store or use gasoline or other ammable vapors and liquids
in the vicinity of this or any other appliance.
Do not operate this equipment unless you have read and understand the content
of this manual! This manual contains important safety information concerning the
maintenance, use and operation of this product. Keep this manual in a safe
location for future reference.
Improper installation, adjustment, alteration, service or maintenance
can cause property damage, injury or death. Read the installation,
operation and maintenance instructions thoroughly before
installing or servicing this equipment.
WARNING
WARNING
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CONTENTS
OWNER’S INFORMATION ............................................................................. 4
SAFETY INFORMATION ................................................................................ 4
SPECIFICATIONS........................................................................................... 5
WARNING ....................................................................................................... 5-6
OPERATION ................................................................................................... 7-8
INSTALLATION OF CASTERS ...................................................................... 9
CLEANING...................................................................................................... 10
TROUBLESHOOTING GUIDE........................................................................ 11
WIRING DIAGRAM......................................................................................... 12
EXPLODED VIEW & PARTS LIST ................................................................. 13-14
COMPONENTS SUPPLY ................................................................................ 15
© Copyright 2022 Ser-Ware Products Incorporated. All rights reserved.
Reproduction without written permission is prohibited.

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OWNER’S INFORMATION
SAFETY INFORMATION
General information:
1. Always clean equipment thoroughly before rst use. (See general cleaning instruction)
2. Check rating label for your model designation and electrical rating.
3. For best results, use stainless steel countertops.
General operation instructions:
1. All foodservice equipment should be operated by trained personnel.
2. Do not allow your customers to come in contact with any surface labeled ”CAUTION HOT”
3. Where applicable: Never pour cold water into dry heated units.
4. Where applicable: Do not cook, warm or hold food directly in liner pans (well pans). Always use
steamtable pans/inset, etc.
5. Never hold perishable food below 150°F (66°C).
Warmer drawers are designed, built and sold for commercial use and should be operated
by trained personnel only. Clearly post all CAUTIONS, WARNINGS and OPERATING
INSTRUCTIONS near each unit to insure proper peration and to reduce the chance of personal
injury and/or equipment damage.
Always disconnect power before serving the Warmer Drawer. Surfaces will remain hot after power
has been turned off. Allow unit to cool before cleaning or servicing. Never clean the Warmer
Drawer by immersing it in water. The warmer drawer is not protected against water jets, DO NOT
CLEAN WARMER DRAWER WITH A WATER JET. Always clean equipment before rst use.

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Cordset Conguration:
120V: NEMA 5-15P plug, 6 foot, 3 wire grounded cord.
If the supply cord is damaged, the manufacturer or an authorized service agent or a similarly
qualied person must replace it to avoid a hazard or voiding the warranty.
WARNINGS
IN THE EVENT OF A POWER FAILURE, DO NOT ATTEMPT TO OPERATE THIS DEVICE.
ELECTRICAL SHOCK HAZARD. FAILURE TO FOLLOW THE INSTRUCTIONS IN THIS MANUAL
COULD RESULT IN SERIOUS INJURY OR DEATH.
1. Plug unit into a properly grounded electrical receptacle of the correct voltage, size and plug conguration. If
plug and receptacle do not match, contact a qualied electrican to determine and install proper voltage and
size electrical receptacle.
2. DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been
submerged or saturated with water.
3. Do not pull unit by power cord.
4. Do not use an extension cord with this appliance.
5. Check with a qualied electrician if you are unsure as to whether the appliance is properly grounded.
6. Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning,
adjustments or maintenance.
7. Unit is not waterproof. Locate unit indoors where the embient air tempreture is a minium of 70°F (21°C).
8. Do not steam clean or use excessive water on the unit.
9. This unit is not “Jet-proof” construction. Do not use jet-clean spray to clean this unit.
10. Discontinue use if power cord is frayed or worn.
11. Do not attempt to repaire or replace a damaged power cord. The cord must be replaced by an authorized
agent or a person with similar qualications.
SPECIFICATIONS
STANDARD WARMER DRAWERS
MODEL ELECTRIC DIMENSIONS DRAWER
NUMBER SHIPPING WEIGHT
SWPWDS-1 120V, 450W, 3.75A 14 7/8" x 27 3/4" x 21" 1 103.6 lbs (47 kgs)
SWPWDS-2 120V, 900W, 7.50A 24 1/4" x 27 3/4" x 21" 2 152.5 lbs (69 kgs)
SWPWDS-3 120V, 1350W, 11.25A 33 5/8" x 27 3/4" x 21" 3 203.5 lbs (92 kgs)

Make sure food product has been heated to proper food-safe
temperature before placing in the unit. Failure to heat food product
properly may result in serious health risks. This unit is for holding
preheated food product only.
DO NOT lay unit on front or back side. Damage to unit could occur.
Some exterior surface on the unit will get hot. Use caution when
touching these areas. Use caution when opening drawer. Hot air
escapes when drawer is open.
NOTICE
CAUTION
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WARNINGS
This unit must be serviced by qualied personnel only. Service by unqualied personnel may
lead to electric shock or burn.
Fire Hazard:
1. Locate unit a minimum of 1" (25mm) from combustible walls and materials.If safe distances are not
maintained, discoloration or combustion could occur.
2. Do not use harsh Chemicals such as bleach (or cleaners containing bleach), oven cleaners, or
ammable cleaning solutions to clean this unit.

ELECTRICAL SHOCK HAZARD. FAILURE TO FOLLOW THE
INSTRUCTIONS IN THIS MANUAL COULD RESULT IN SERIOUS INJURY
OR DEATH. Electrical Ground is required on this appliance. Do not
modify the power supply cord plug. If it does not t into the outlet,
have the proper outlet installed by a qualied electrician Do not use an
extension cord with this appliance. Check with a qualied electrician if
you are unsure as to whether the appliance is properly grounded.
WARNING
CAUTION
Drawer warmer units are heavy and require two or more people to install.
Place where the ambient air temperature is constant and a minimum of
70°F. Avoid areas that are subject to active air movements or currents.
Make sure the unit is located on a solid, level area and at a proper height
for convenient use and also following health standards.
NOTE
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OPERATION
General Information:
1. Always clean equipment thoroughly before rst use.
2. Check rating label for your model designation and electrical rating.
3. For best results, use stainless steel countertops.
General Operating Instructions:
• All foodservice equipment should be operated by trained personnel.
• Do not allow your customers to come in contact with any surface labeled CAUTION HOT.
• Where applicable: Never pour cold water into dry heated units.
• Where applicable: Do not cook, warm or hold food directly in liner pans (well pans). Always use
steamtable pans/insets, etc.
• Never hold perishable food below 150°F (66°C)
Installation & First Use Instructions:
1. Remove unit from carton and all packaging materials from the unit.
2. Remove the manual/information packet from the unit.
3. If installing casters, see “Installing Casters” section.
4. Place the unit in desired location.

Initial heating of unit may generate smoke or fumes and must be done in a
well-ventilated area. This is standard and may last up to 60 minutes during
initial startup. Operate unit without food until smoke and fumes
have dissipated.
Use no more than 1 quart (1 liter) for wet operation. Place no more than ¼”
of water in the drawer pan.
CAUTION
CAUTION
Perforated pans may be used with damp towel or small amount of hot water
in the drawer pan to prevent food dry out.
NOTE
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OPERATION
5. Press the “On/Off” Button.
6. Using the Up Arrow and Down Arrow buttons, set the desired temperature.
7. The Set Temperature Screen will blink a few times to conrm set temperature.
8. Allow the unit up to 15 minutes to preheat (covering with a steam table pan will allow
quicker preheating).
9. Allow each drawer 30 minutes to preheat to the desired temperature.
10.Place food product directly in stainless steel drawer pans or use a combination of different
compatible sizes of food pans to 6" (152 mm) deep.
11. Adjust drawer vents for desired humidity by sliding the vent knob on the drawer front.
Opening the vent completely allows maximum moisture to escape and a drier food product.
Keep the vent closed to maintain food product moisture.
12.If too much moisture accumulates around drawer front or vent, reduce temperature setting
or move vent knob to dry position.
13.When the unit is no longer needed during the day, or needs to be cleaned, turn the unit
“OFF” and allow up to 1 hour to cool down. Once cool, empty the well and complete
necessary procedure. Removing any steam table pans will accelerate the cooldown
process.
The equipment is for HEATING only, not for cooking.
Installation & First Use Instructions Continued:

Temperature and vent settings will require adjustment according to type
and quantity of food, and number of times drawer is opened during
operation.
NOTE
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PRODUCT TEMPERATURE SETTING VENT VENT CONTROL SETTING
Rolls, Hard 160°F - 185°F DRY Open
Rolls, Soft 150°F - 175°F MOIST Open-Half
Vegetables 175°F - 185°F MOIST Open-Half
Meat, Poultry 165°F - 185°F DRY Open-Half
Fish 165°F - 185°F MOIST Closed
Casseroles 150°F - 175°F DRY Open
Pies, Desserts 160°F - 185°F DRY Open
Tacos, Tortillas 150°F - 160°F MOIST Open-Half
9
If putting casters on a new unit:
1. Remove all pans from the drawers and place aside.
2. Place the unit on the oor legs down.
3. Facing the front of the unit, gently turn it over so the opposite control side is on the ground.
4. Unscrew (4) legs and place in storage.
5. Remove (4) casters from packaging and screw them into the same spots where the legs were.
6. Tighten down casters with an adjustable wrench to insure stability of the unit.
7. Return unit to upright position, being careful not to put stress on the casters located near the ground
when turning the unit upright.
8. Plug in and continue use.
If putting casters on a pre-existing unit:
1. Turn off the unit and let it cool down completely before handling.
2. Remove all food, pans, and water from the drawers and place aside.
3. Place the unit on the oor legs down.
4. Facing the front of the unit, gently turn it over so the opposite control side is on the ground.
5. Unscrew (4) legs and place in storage.
6. Remove (4) casters from packaging and screw them into the same spots where the legs were.
7. Tighten down casters with an adjustable wrench to insure stability of the unit.
8. Return unit to upright position, being careful not to put stress on the casters located near the ground
when turning the unit upright.
9. Plug in and continue use.
INSTALLING CASTERS
RECOMMENDED SETTINGS CHART

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CLEANING
General Cleaning Instructions:
1. Never clean any electrical unit by immersing it in water. Turn off before surface cleaning.
2. Always clean equipment thorougnly before rst use. Clean unit daily except where noted on charts:
Use warm, soapy water. Mild cleansers and PLASTIC souring pads may be used to remove baked-on
food and water scale.
3. Turn off electrical units before cleaning or servicing. All service should be performed by authorized
sevice agency.
Daily Cleaning:
1. Follow general cleaning instructions (above).
2. Remove any inset pans and drawer pans. Wash thoroughly in the sink or dishwasher.
3. Remove drawers: Remove pans and pan inserts, extend drawer and lift up on the front to clear the
drawer stop. Low drawer and pull straight out.
Preventive Care:
To prevent stainless steel break-down, follow these steps:
1. Never use any metal tools, scrapers, les, wire brushes, or scouring pads (except for stainless
steel scouring pads).
2. Never use steel wool which will leave behind particles that will rust.
3. Never use acid-based or chloride containing cleaning solutions which will break down the
protective lm.
4. Never rub in a circular motion. Always rub gently in the direction of the steal grain.
5. Never leave food products or salt on the surface. Many food are acidic. Salt contains chloride.
10

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TROUBLESHOOTING GUIDE
Always ask and check the following:
1. Is the unit connected to a live power source of the proper voltage?
2. Check the circuit breaker.
3. Is power switch “ON” ?
4. Check the rating label. Is the unit connected to the correct power source.
ISSUE POSSIBLE CAUSE SOLUTION
Unit is too Hot
Temperature control is set too high Change the temperature to a lower setting
Unit is connected to incorrect power supply Contact an authorized electrician
Defective internal thermostat Contact an authorized electrician
Unit is not
hot enough
Unit has not had enough time to preheat
Allow unit 30 minutes to reach operating
temperature. This can be accelerated by
closing the drawer vent(s)
Temperature control is set too low Change the temperature to a higher setting
Drawer(s) are not closed completely Make sure all drawers are completely closed
Defective internal thermostat Contact an authorized electrician
Product is
too dry
Drawer vent is open Move drawer vent to closed
Water pan is empty or not installed Install/ll water pan and control moisture
level using drawer vents
Product is
too moist
Drawer vent is closed Move drawer vent to open
Water pan is installed but not needed Remove water pan from drawer
Unit is not
working
at all
Unit not plugged in Plug unit into proper power supply
Unit not turned on Press the On/Off switch on the digital
control
Circuit breaker tripped Reset circuit breaker
Control knob is defective Contact an authorized electrician
Heating element is burned out Contact an authorized electrician
11

3 Drawer Model
Thermostat
Thermostat
Thermostat
Element
Element
Element
L1L2G
2 Drawer
Model
1 Drawer
Model
TERMINAL BLOCK
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WIRING DIAGRAM
SWPWDS-1 / SWPWDS-2 / SWPWDS-3
12

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SWPWDS-2 EXPLODED VIEW
EXPLODED VIEW & PARTS LIST
(Casters are optional)
SWPWDS-2
* Shown

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WARMER DRAWER PARTS LIST
EXPLODED VIEW & PARTS LIST
PARTS (QTY) SWPWDS-1 SWPWDS-2 SWPWDS-3
ITEM P/N DESCRIPTION VOLTS VOLTS VOLTS
120 120 120
1CE9030
Body Assembly
1
CE9031 2
CE9032 3
2CE9033 Element Bracket 1 2 3
3CE9034
Heating Elements
1 2 3
CE9035
CE9036
4CE9037 Pan 1 2 3
5CE9038 Center Pan Support Assembly 1 2 3
6CE9039 Drawer Face Assembly 1 2 3
7CE9040 Drawer Handle 1 2 3
8CE9041 Drawer Vent Knob 1 2 3
9CE9042 Gasket 1 2 3
10 CE9043 Drawer Inner Frame Weldment 1 2 3
11 CE9044 Guard Bearing 2 4 6
12 CE9045 Slide Bearing 612 18
14 CE9046 Thermostat 250V 105°C 1 2 3
15 CE9047 Knob 1 2 3
16 CE9048 Mechanical Temperature Indicator
(0~120°C) 1 2 3
17 CE9049 Power Indicator Light 1 2 3
18 CE9050 Control Panel 1 1 1
19 CE9051 Cord + Plug NEMS (5-15) 1 1 1
CE9052 Cord + Plug NEMS (6-20)
20 CE9053 Cabel Bushing 1 1 1
21 CE9054 Leg 4 4 4
22 CE9055 Caster with Brake (Optional) 2 2 2
23 CE9056 Caster (Optional) 2 2 2
24 CE9057 Screw (1/4 - 20 x 1.25") 6 12 18
25 CE9058 Screw (1/4 - 20 x 0.75") 2 4 6
26 CE9059 Nylon Lock Nut (1/4 - 20") 816 24

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COMPONENT SUPPLY
1. Stainless Steel Pans
for Replacement
2. Front Plate for
Replace-Build in Design
3. Casters for Option
to Replace Legs
5 x 1 ¼ Thread Stem Casters

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SERV-WARE PRODUCTS
LIMITED LABOR AND PARTS WARRANTY
REFRIGERATORS AND FREEZERS
Serv-Ware Products warrants to the original owner/user that any product manufactured shall be free of defects in mate-
rial or workmanship, under normal use and maintenance, for a period of one (1) year from the original installation date or
a maximum of eighteen (18) months after the shipment date from Serv-Ware Products. Proper installation and start-up
in accordance with the instruction manual supplied will be taken into consideration when evaluating the warranty on the
specied equipment. The obligation of Serv-Ware Products and the rights and remedies of the owner/ user under
this warranty are exclusively limited to (1) the repair or replacement, including labor charges, of parts or assem-
blies that in Serv-Ware Products opinion are defective within one year after the original date of installation; The
labor warranty shall include standard straight time labor charges at the product location only and shall exclude charges
for travel time, mileage or other premium charges. Any labor service required to fulll the warranty obligation must be
performed by a refrigeration service company qualied and accepted by Serv-Ware Products.
(See Specication sheets for warranty period details.)
All claims for labor or parts must be made through Serv-Ware Products. The defective part for which labor
reimbursement is claimed, together with the service invoice, must be returned to the Serv-Ware Products within fteen
days from the date of service to be eligible for labor and parts warranty coverage. All replacement parts must be
approved Serv-Ware Products parts. Incidents of failure that do not require replacement of a part shall be explained in
sufcient detail on the service invoice to identify the failure. All claims shall include the product model number, serial
number, original date of installation and customer identication.
The foregoing warranty shall not apply to (1) any part or assembly (a) that has been altered, modied, or changed, (b)
that has been subjected to misuse, abuse, neglect or accidents, or (c) any Product on which the serial or model number
has been removed or altered, or (2) any Product that has been installed and /or maintained inconsistent with Serv-Ware
Product’s technical publications, or (3) any Product that has been installed or is located outside the standard warranty
coverage area. Warranty valid in United States only. Contact factory for warranty in other countries.
Serv-Ware Products assumes no liability for misuse or inadequate maintenance of the Product. In no event shall the
user by entitled to recover incidental or consequential damages, including but not limited to, damages for
inconvenience, food loss, rental or replacement equipment, loss of prots, or other commercial loss. Warranties
stated above are the only warranties made in connection with the sale and distribution of the Products. ANY AND ALL
OTHER EXPRESSED,STATUTORY AND IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT INCLUDING,
WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE ARE
EXPRESSLY DISCLAIMED. The warranty information set forth above shall be governed by and construed in accordance
with the lawsof the State of North Carolina and, if applicable, the laws of the United States of America. The warranty, as
stated, is extended only to the original owner/user and is not assignable.
This warranty does not include parts or labor coverage for component failure or other damage resulting from:
• External electrical power failure or miswiring to Product for any reason.
• Adverse operating conditions as set forth in the owner/user manual for the Product.
• Failure to clean and/or maintain Product as set forth in the owner/ user manual for the Product.
“LIMITATION OF LIABILITY AND OTHER WARRANTIES”

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NOTES

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NOTES

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Parts & Service Manuals Available at:
Products LLC.
222 Hwy 58 South
Kinston, NC 28504