SHOK NEUTRON User manual

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NEUTRON & PROTON
Electric Scooter User Manual
SHOKSCOOTERS.COM

SHOKSCOOTERS.COM

THANK YOU FOR YOUR PURCHASE!
This user manual will help you assemble and operate your
SHOK Neutron and Proton Electric Scooter. Be sure to
read all of the information in this manual before riding.

CONTENTS
1. Package Contents 05
2. Scooter Overview 06
3. Control Panel 07
4. Assembly & Setup 08
5. Charging the Scooter 09
6. Connect with the App 10
7. How to Ride 11
8. Safety Instructions 13
9. Folding & Carrying 18
10. Daily Care & Maintenance 19
11. Specifications 21
12. Warranty 22
For a digital copy of this manual visit our website at WWW.SHOKSCOOTERS.COM/MANUALS

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PACKAGE CONTENTS
Assembled Electric Scooter
ProtonNeutron

6
SCOOTER OVERVIEW
Folding Mechanism
Brake Lever
Headlight
Accelerator
Control Panel
Scooter Bell
Buckle
Brake Light
Disc Brake
Kickstand
Battery
Compartment
Wheel Motor
Charging Port

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CONTROL PANEL
Speedometer
Displays the current speed of the scooter, and displays error codes.
Modes
The 3 modes available: “ECO” for Energy saving (smooth acceleration,
suitable for beginners), “D” for Standard mode, and “S” for Sport mode
(powerful, only recommended for skilled riders).
Pedestrian Mode
Makes pushing the scooter easier.
Bluetooth
The icon indicates whether or not the scooter has been successfully connected
to the mobile device.
Cruise Control
To enable cruise control, hold down the throttle at a fixed position for 10
seconds. To disable it, apply the brakes or change the throttle position.
Error
The wrench icon indicates that the scooter has detected an error.
Battery Level
The battery power is indicated by 5 bars, each representing approximately
20% of a full battery.
Power Button
Press the button to turn the scooter on. Press and hold the button for 3 seconds
to turn the scooter off. When the scooter is on, press the button to turn the
headlight on/off, and double press to switch between modes.
ECO D S
km/h mph

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ASSEMBLY & SETUP
Put the kickstand down, and fasten the handlebar
stem on the headset.
Tighten the screws onto both sides of the stem with the
hexagon wrench.
After assembly, press the power button to check that
the scooter is working properly.
Attach the handlebar to the stem.

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CHARGING THE SCOOTER
The scooter is fully charged when the LED on the charger changes from
red (charging) to green.
Safety Warnings
• The charger supplied with the electric scooter should be regularly examined for damage to the cord, plug, enclosure and
other parts. In the event of damage, the scooter must not be charged until the charger has been repaired or replaced.
• Use only with the recommended charger.
• Use caution when charging.
• DO NOT operate the charger near flammable materials.
• Unplug the charger and disconnect it from the scooter when not in use.
• DO NOT exceed charging time.
• ALWAYS disconnect the charger from the scooter prior to wiping down and cleaning your scooter with liquid.
FAILURE TO HEED THE ABOVE WARNINGS INCREASES RISK OF SERIOUS INJURY. USE WITH APPROPRIATE CAUTION
AND PAY CLOSE ATTENTION TO SAFE OPERATION.
Lift up the charging
port cover.
Plug the power
adapter into the
charging port.
When charging is
completed, cover
the charging port.

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Scan the QR card attached to your scooter or visit
shokscooters.com/QRcodes
Power on the scooter. A blinking Bluetooth icon
indicates the scooter is waiting for a connection.
Click “Vehicle”, then “Scan for Vehicle” to connect
to your scooter. The scooter will beep when the
connection is successful and the Bluetooth icon will
stop blinking and remain illuminated. Follow the app
instructions to activate the scooter. You can now use
your SHOK electric scooter.
Install the app and register/login.
CONNECT WITH THE APP

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HOW TO RIDE
Turn on the scooter, and check the power indicator.
Always wear an approved safety helmet, elbow
pads and knee pads. A long-sleeve shirt and pants
are recommended.
Step on the deck with one foot, and slowly kick off
the other on the ground.
When the scooter starts to coast, put both feet
on the deck and press the accelerator. Note: The
accelerator initiates once the coasting speed
exceeds 5kph (3.1mph).

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HOW TO RIDE
SHOK EcoTrek Platform
The SHOK EcoTrek Platform features a Kinetic Energy Recovery System (KERS) which recovers the scooter’s kinetic energy
under deceleration, and uses it to recharge the scooter battery. The KERS improves the range of the scooter, and maximizes
battery life, so you get the most out of every ride. It is recommended to use the KERS to slow the scooter when only gentle
deceleration is required instead of manual braking. This saves wear and tear on the brake assemblies, and prolongs the life of
the battery and the scooter.
At the heart of the SHOK EcoTrek Platform is a high purity copper motor with built-in cruise control, which reduces motor
weight and increases motor efficiencies during operation.
An intelligent battery with built in Smart chip records battery usage, charging, and discharging for optimal battery life. It also
provides protection from short circuit, overcurrent, under voltage, overcharge, and over discharge.
A robust smart controller connects it all together to improve the performance of the motor and battery, and extend the life of
the electric scooter.
Release the accelerator and the kinetic energy
recovery system (KERS) initiates automatically to
brake slowly; squeeze the brake lever to brake faster.
Tilt your body to the steering direction as you turn,
and slowly turn the handlebar.

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SAFETY INSTRUCTIONS
DO NOT ride the scooter in wet weather. It is
dangerous and may result in injury. Wet conditions
can damage the electronics and void the warranty.
NEVER ride the scooter indoors. You may risk injury
or cause damage to personal and private property.
DO NOT press the accelerator unless you are on the
scooter and in an environment suitable for riding.
ALWAYS steer clear of potential obstacles that could
catch your wheel or force you to swerve suddenly
and lose control of the scooter.
Watch out for the following safety risks

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DO NOT hang bags or other heavy items
on the handlebars. DO NOT ride on a single foot.
Keep your speed between 5-10kph (3.1-6.2mph)
when riding over speed bumps, or bumpy roads.
Slightly bend your knees to adapt to uneven surfaces.
DO NOT accelerate when going downhill, and
brake in time to slow down. When encountering a
steep incline, step off the scooter and push. Do not
attempt to ride up.
SAFETY INSTRUCTIONS

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DO NOT ride in traffic lanes or residential areas
where vehicles and pedestrians are both allowed.
DO NOT ride through puddles or any other (water)
obstacles. Slow down and bypass them.
NEVER allow more than one person at a time to ride
the scooter, including children.
DO NOT abruptly change the steering direction.
SAFETY INSTRUCTIONS

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DO NOT keep your feet on the rear mudguard.
DO NOT remove your hands from the handlebars
while riding.
DO NOT attempt to jump over obstacles, do stunts,
or tricks, on your electric scooter. The scooter is
not made to withstand abuse from misuse such as
jumping, curb grinding, or any other type of stunts.
DO NOT touch the disc brakes or motor on the
scooter when in use, or immediately after riding, as
these parts can become very hot.
SAFETY INSTRUCTIONS

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SAFETY REMINDER
WARNING: Riding the electric scooter can be a hazardous activity. Whenever you ride the electric scooter, you risk severe
injury or even death from loss of control, collisions, and falls. USE CAUTION AND RIDE AT YOUR OWN RISK.
• ALWAYS check and obey any local laws or regulations which may affect where the electric scooter may be used.
• Be careful to avoid pedestrians, skaters, skateboards, scooters, bikes, children or animals who may enter your path, and
respect the rights and property of others.
• ALWAYS wear proper protective equipment such as an approved safety helmet, elbow pads and kneepads. A long-
sleeved shirt, long pants, and gloves are recommended. Always wear athletic shoes (lace-up shoes with rubber soles).
NEVER ride barefooted or in sandals, and keep shoelaces tied and out of the way of the wheels, motor and drive system.
• Make sure your scooter has a full battery before taking it out to ride.
• DO NOT ride the scooter under the influence of drugs or alcohol.
• Be sure to check the scooter before every use, and make certain it is operating correctly. Check that the braking system is
functioning properly, and any and all axle guards, chain guards, or other covers or guards supplied, are in their proper
place and in serviceable condition. Ensure that the tires are in good shape, inflated properly, and have sufficient tread
remaining. If you notice loose parts, low battery alerts, flat tires, excessive wear, strange sounds, malfunctions and other
abnormal conditions, stop riding immediately and call for professional support.
• DO NOT modify the scooter from the manufacturer’s original design.
• NEVER exceed the 100kg (220 lb) maximum load rating.
• Keep your fingers and other body parts away from the steering system, wheels and all other moving components while
operating the scooter.
• NEVER use headphones or a cell phone when riding.
• NEVER hitch a ride with another vehicle.
• DO NOT ride at night or when visibility is limited.

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FOLDING & CARRYING
Make sure that the scooter is turned off before folding. To fold, turn the handlebar stem counterclockwise to open the safety
hook, and unlock the quick release lever. Bend the handlebar stem, aligning the bell to the buckle on the rear mudguard, and
hook them together. To open, press the bell trigger to disengage from the buckle on the mudguard. Fold the handlebar stem
up, close the quick release lever, and turn the handlebar stem clockwise to close the safety hook.
To carry the scooter, hold the handlebar stem with either one hand or both hands.
Folding & Opening
Carrying

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If the brake is too tight, use the 4mm Allen key to loosen
the screw on the caliper. Then slightly adjust the brake line
(decrease the exposed length), and tighten the screw again.
Long-term use of the scooter may result in loose screws, causing the handlebar stem to become unstable. If you notice the
handlebar stem is shaky or loose when riding, use the 4mm Allen key to tighten the screws on the holding mechanism.
If the brake is too loose, loosen the screw on the caliper.
Then slightly adjust the brake line (increase the exposed
length), and tighten the screw again.
DAILY CARE & MAINTENANCE
Adjusting the Disc Brake
Adjusting the Handlebar
Brake Cable

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DAILY CARE & MAINTENANCE
Cleaning
To clean the scooter, wipe it with a damp cloth. DO NOT use alcohol, gasoline, kerosene, or other corrosive chemical
solvents to clean the scooter. It can severely damage the appearance and structure of the scooter. DO NOT use a pressure
washer as it may cause damage to the electronics. During cleaning, make sure that the scooter is turned off, the charging
cable is unplugged, and the charging port cover is closed, as water leakage may result in electric shock or damage to the
electronics, voiding the warranty.
Storage
When the scooter is not in use, keep it indoors and store it in a cool, dry place. Avoid storing the scooter outdoors. Excessive
sun exposure can damage the scooter’s appearance, while overheating and overcooling accelerate tire aging, and
compromise the battery pack’s lifespan.
Tires
If you notice that the tire pressure is low, please fill to the recommended PSI on the side of the tire. Recommended PSI: 36
Battery Maintenance
• Use original battery packs, use of other models or brands may be dangerous.
• DO NOT touch the contacts. DO NOT dismantle or puncture the casing. Keep the contacts away from metal objects to
prevent short circuits which may result in battery damage or even injuries and deaths.
• Only use the approved power adapter to avoid potential damage to the battery or fire.
• Improper disposal of used batteries may do serious harm to the environment. Make sure to follow local regulations to
properly dispose of used batteries.
• After every use, fully charge the battery to prolong its lifespan. DO NOT ride until the battery is fully out of power.
• DO NOT place the battery in an environment where the ambient temperature is higher than 50°C (122°F) or lower
than -20°C (-4°F).
NOTE: a fully charged scooter will last for 120-180 days. The built-in intelligent chip will keep a log of its charging and
discharging records. The damage caused by prolonged no charge is irreversible and is beyond limited warranty.